The Economics and Sociology of Management Consulting

The Economics and Sociology of Management Consulting
Cambridge University Press
978-0-521-85715-4 - The Economics and Sociology of Management Consulting - by Thomas Armbrüster
Index

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Index

Accenture 121, 122, 130, 138, 169

accounting firms 42, 71, 119–39, 151, 170, 186, 189, 208

administrative fiat 107, 109

alliances 131, 134–6, 150

Andersen Consulting 123, 169

Arthur Andersen 42, 137

asset specificity 12, 13, 24, 45–7, 49, 58, 60, 63, 64, 87–9, 103, 105–6, 110, 152, 153

associations of consulting 69, 71, 73, 122, 130, 141

A.T. Kearney 138

Bain 169

BDU 141

biotechnology 135–6, 206

Booz Allen and Hamilton 123, 132, 133, 136

Boston Consulting Group 132, 136, 138, 169

Cap Gemini Ernst and Young Consulting 138, 169

career 99–100, 107, 162, 180, 189–201, 209, 211

case-study job interviews 180–8, 190, 209

certification

economics of 107, 115, 214, 218–21

of management 7, 63, 64, 91, 107, 115, 208, 214, 218–21

CMC 69

communities of practice 16–17, 158–9

compensation 156

competence center 130, 132, 136, 153, 156, 160–5, 168, 173, 174, 209

confidentiality 72–3, 108, 172

Congress 64

consultants' stress 97–100, 165

consulting approaches 1, 4, 6, 52–5, 73, 76, 81, 99, 102, 107, 112, 133, 134, 157, 159, 162, 163, 165, 168, 172, 174, 176, 183

consulting instruments see consulting tools

consulting methods 2, 3, 14, 45, 50–5, 73, 88, 94, 153, 158, 166–7, 179

consulting tools 50–5, 88, 105, 106, 153, 158–9, 166, 168, 179

corporate governance 64

crisis of the consulting market from 2001 to 2003 see stagnation of the consulting market from 2001 to 2003

critical rationalism 18, 34–7, 207, 212–14, 216

critical view on consulting 3–6, 8, 54–5, 74–5, 86–7, 183, 207

cross-fertilization 211, 212, 216, 218

decoupling 10, 27, 113, 221

Deloitte Touche Tohmatsu 42, 122

demand frequency 12–13, 24, 45, 46, 51, 61, 103–4, 106, 208 see also demand intensity

demand intensity 50–1, 53, 106 see also demand frequency

deregulation 60

discrimination 193–201

customer 195, 199

signaling-based 194

statistical 90, 193–5, 199

taste-based 90, 193–5, 199

diversification 133, 134, 139

related diversification 125–6, 137, 208

divisionalization 25, 126, 131–4

economies of scale 47, 49, 109, 120–2, 125–8, 152, 157, 205

economies of scope 47, 49, 109, 120, 125–8, 137, 138, 157, 205

EDS 138

Enron 42, 124, 137, 138

enterprise resource planning 121–3

Ernst and Young 42, 169

ERP see enterprise resource planning

fads of management see critical view on consulting

fashions of management see critical view on consulting

FDI 55–6, 58, 152, 205

FEACO 71, 130

fees see price

functionalist view on consulting 2–3, 5–6, 8

game theory 19–21, 137–8, 164, 216–18

gender 193–201

Glass–Steagall Banking Act 64

globalization 55–8, 66, 85, 152, 205–6

governance of consulting firms 123–4, 132–9, 152–77, 208

growth of consulting firms 69, 78–81, 141, 147–9, 151, 156

growth of the consulting market 2, 3, 41–2, 55–67, 75, 92–5, 101, 128, 132, 137, 207, 211

Harvard Business School (HBS) 180, 181, 183, 186

Hewlett-Packard 121

hiring see recruitment

hold-up 46, 47, 87–9, 98

homosociality 195–6, 209

human resource management in consultancy 157–8, 178–201, 206, 208, 209, 212

IBM 121, 124, 138

ICMCI 69

implementation 3, 4, 25, 43, 47, 96, 103, 113, 122, 123, 127–30, 169

incommensurability 18, 32–7, 207, 212–13

information asymmetry 9, 26, 27, 29, 69, 95–9, 125, 126, 137, 138, 191, 206, 207

Initial Public Offering (IPO) 123–4, 190

intangibility 4, 20, 61–2, 72–4, 135–6, 140, 153, 206–7

internal consulting 26, 50–1, 101–15, 208

internationalization 25, 26, 65, 85 see also globalization

isomorphism 7–8, 26, 113, 172, 190

IT outsourcing 120–1, 123–5

Ivy League 220–1

knowledge

explicit 161, 164, 166–72

management of 3, 16, 17, 72, 153–77, 209

tacit 61, 158, 161, 166–72

knowledge economy 46, 61, 62, 205–7, 220

knowledge society, 209 see also knowledge economy

KPMG 42, 123

legitimacy 4, 7–8, 10, 11, 25, 31, 54, 63–4, 66, 82, 83, 91, 107, 109, 113, 115, 125, 126, 187, 188, 207, 210, 214, 222

malpractice suits 70, 72, 74

Management Consultancies Association (UK) see MCA

management development 103, 130, 134

market entry 70, 76, 85, 129, 138

marketing consulting services 84, 126, 140–51, 186–7, 208

market power 27, 87–95, 188, 207

MBA 2, 133, 157, 193

MCA 122

McKinsey 7, 44, 123, 130, 132–4, 136, 138, 169, 176–7, 181, 190

mergers and acquisitions 59–60, 121, 124, 126–7, 152, 155

M-form 25–6, 134

mobility of consultants 73, 162, 172

Monitor Consulting 138

networked reputation 75–85, 95, 186, 207 see also referrals

niche strategy 119, 131–2, 137

offshoring 57

one-firm concept 3, 133, 154, 160–5, 209

one-stop business model 133, 137

organizational culture 134, 160–5, 211

organizational development 1

partnership 123, 134, 154–7, 199, 200

personnel selection in management consultancy 165, 178–90, 192, 209, 212

homogenization by 165, 178, 187–9

validity of 179, 180, 182–6, 190

price 68, 69, 74, 81, 82, 99, 130–1, 207

PricewaterhouseCoopers 42

privatization 55, 58, 59, 63, 205

project organization 153, 157–60

promotion mechanisms 9, 20, 100, 107, 133–4, 156, 163, 178, 190–201, 209

PwC Consulting 124, 138

rat race 178, 192–3

recommendations 29, 75, 80, 82, 85, 150, 215 see also referrals

recovery 92

recruitment 3, 11, 129, 133, 134, 151, 179, 184–9, 199, 220

referrals 75–85, 95, 98, 139–51, 171, 172, 189, 191, 193, 207, 215

regulation of the consulting market 69, 71–2

reputation 11, 16, 31, 71, 75–85, 125–6, 129, 130, 136–8, 140–51, 175, 186–7, 207, 216

Second World War 25, 59

shareholders 65, 66, 114, 154–6

shareholder value 63

Siemens 121

Silicon Valley 63

slowdown of the consulting market from 2001 to 2003 see stagnation of the consulting market from 2001 to 2003

spinoff 134, 138

stagnation of the consulting market from 2001 to 2003 41, 65, 92, 99, 119, 124, 130, 132, 137, 138, 179

stakeholders 65, 66, 114

status similarity 81, 128–9, 136, 137, 172, 177, 206, 208

strategy

in knowledge management 169, 170

of consulting firms 119–39

strategy-as-practice 119, 124

stratification 76, 81, 91, 135–6, 141, 146, 206

symbolism 4, 28, 63, 66, 83, 114, 115, 181, 186–8, 197, 206, 207, 209, 219

task complexity 46, 49–51, 53, 59, 63, 105–6, 110, 178

task similarity 50–3, 55, 58, 60, 61, 64, 103, 106, 110, 152, 153, 156, 208

trade 41, 55–8, 64, 152, 205

intra-firm 57–8

intra-industry 57, 152, 205

tournaments 178, 191–3, 200

trust 16, 19, 21–4, 69, 75–85, 95, 112, 126, 137, 139–51, 189, 191, 193, 195, 207, 209, 216–18

uncertainty 5, 7, 9, 12–13, 16, 19, 24, 46, 69–81, 83, 84, 98, 140, 164, 191, 193, 206, 207

up-or-out system 100, 154, 178, 191–3, 199

word-of-mouth 16, 20, 75, 78, 80, 95, 98, 99, 139–51, 189, 191, 215 see also referrals

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