Hostname: page-component-848d4c4894-ndmmz Total loading time: 0 Render date: 2024-06-02T20:53:04.558Z Has data issue: false hasContentIssue false
  • English
  • Français

Designing Client-Centred Knowledge Services

Published online by Cambridge University Press:  31 January 2020

Sophie Thompson
Get access Rights & Permissions [Opens in a new window]

Abstract

In this article Sophie Thompson describes what design thinking is and gives practical exercises to see how design thinking can be used to give a fresh perspective on delivering knowledge services. The article is based on a parallel session delivered as a workshop at the BIALL Annual Conference 2019.

Keywords

design thinkingservice designknowledge managementknowledge services
Type
Selection of papers from the BIALL Conference 2019
Information
Legal Information Management , Volume 19 , Issue 4 , December 2019 , pp. 246 - 251
Copyright
Copyright © The Author(s) 2020. Published by British and Irish Association of Law Librarians

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Footnotes

1 https://law.stanford.edu/organizations/pages/legal-design-lab/

2 Ilya Prokopoff, IDEO Partner and IDEO U Human-Centred Service Design Instructor, https://www.ideou.com/products/service-design, 0:12-0:23 seconds, accessed 17 September 2019.

3 Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider, This is Service Design Doing: Applying Service Design Thinking in the Real World (3rd edn, O'Reilly Media 2018).

4 Design Council, Methods for Developing Services: An Introduction to Service Design and a Selection of Service Design Tools, https://www.designcouncil.org.uk/sites/default/files/asset/document/Design%20methods%20for%20developing%20services.pdf, accessed 17 September 2019.

5 Stickdorn, Hormess, Lawrence, Schneider (n3) 82.

6 Office of Government Commerce, Prince2: Managing Successful Projects with PRINCE2 (5th edn, The Stationery Office 2009).

7 Kent Beck, Mike Beedle, Arie van Bennekum, Alistair Cockburn, Ward Cunningham, Martin Fowler, James Grenning, Jim Highsmith, Andrew Hunt, Ron Jeffries, Jon Kern, Brian Marick, Robert C. Martin, Steve Mellor, Ken Schwaber, Jeff Sutherland, Dave Thomas, Manifesto for Agile Software Development (2001), https://agilemanifesto.org, accessed 18 September 2019.

8 Chip Heath, Dan Heath, Switch: How to Change Things When Change is Hard (Random House Business Books, 2011).

9 Jonathan Haidt, The Happiness Hypothesis: Putting Ancient Wisdom to the Test of Science (Arrow, 2007).

10 Margaret Hagan, Law by Design http://www.lawbydesign.co/en/home/, accessed 17 September 2019.