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8 - Histrionic leadership: the allure of the toxic leader in a volatile industry

Published online by Cambridge University Press:  25 January 2011

Alan Goldman
Affiliation:
Arizona State University
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Summary

The anguish of the client, is fundamental to all consultation: No pain, no problem; no problem, no need for a consultant. Despite what anyone may say, no organization undertakes consultation “to make things better” unless someone hurts. Therefore, the basic question for every consultant regardless of the reason for a consultation request is, “Where is the pain?”

(Levinson, 2002, p. 63)

COMPLEX EMOTIONAL CONSTELLATIONS IN A LEADER

A full range of emotional volatility fills every workplace. From the vantage points of organizational behavior, psychology and leadership there is evidence that it is the dark side of emotional expression that solicits an extraordinary amount of attention in the workplace (e.g., see Ashforth & Humphrey, 1995; Goleman, 1995; Kanfer & Kantrowitz, 2002; Lord, Klimoski and Kanfer, 2002). Whereas, the emotionally intelligent leader is correlated with high motivation and productivity (e.g., see Goleman, 1995), it is the perception of emotional negligence and something felt as dysfunctional that brings an organization's affective or feeling side increasingly into consciousness. In essence, the primary attention paid to emotions in organizations is as “a source of disturbance” (Armstrong, 2005, p. 91). While the charming, charismatic, sensitive and empathic boss catches the eye of subordinates, it is the turbulent, excessive and abusive emotional extremes that brings organizations to the offices of coaches and consultants.

Type
Chapter
Information
Destructive Leaders and Dysfunctional Organizations
A Therapeutic Approach
, pp. 156 - 173
Publisher: Cambridge University Press
Print publication year: 2009

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