References

Brian Parkinson

References

Published online by Cambridge University Press: 28 October 2019

Brian Parkinson

Show author details

Brian Parkinson: Affiliation:
University of Oxford

Book contents

Get access

Summary

A summary is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'

Type: Chapter
Information: Heart to Heart
How Your Emotions Affect Other People
, pp. 346 - 394

DOI: https://doi.org/10.1017/9781108696234 [Opens in a new window]

Publisher: Cambridge University Press

Print publication year: 2019

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Abelson, R. P., & Sermat, V. (1962). Multidimensional scaling of facial expressions. Journal of Experimental Psychology, 63, 546–64.CrossRef Google Scholar PubMed

Adams, R. B. Jr., Albohn, D. N., & Kveraga, K. (2017). A social vision account of facial expression perception. In Fernandez-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 315–32). Oxford: Oxford University Press.Google Scholar

Adams, R. B. Jr., & Franklin, R. G. (2009). Influence of emotional expression on the processing of gaze direction. Motivation and Emotion, 33, 106–112.CrossRef Google Scholar

Adams, R. B. Jr., Hess, U., & Kleck, R. E. (2015). The intersection of gender-related facial appearance and facial displays of emotion. Emotion Review, 7, 5–13.CrossRef Google Scholar

Adams, R. B. Jr., & Kleck, R. E. (2003). Perceived gaze direction and the processing of facial displays of emotion. Psychological Science, 14, 644–7.Google Scholar

Adams, R. B. Jr., & Kleck, R. E. (2005). Effects of direct and averted gaze on the perception of facially communicated emotion. Emotion, 5, 3–11.CrossRef Google Scholar PubMed

Aldao, A. (2013). The future of emotion regulation research: Capturing context. Perspectives on Psychological Science, 8, 155–72.CrossRef Google Scholar PubMed

Aldao, A., Nolen-Hoeksema, S., & Schweizer, S. (2010). Emotion regulation strategies across psychopathology: A meta-analytic review. Clinical Psychology Review, 30, 217–37.CrossRef Google Scholar PubMed

Alexander, M. G., Brewer, M. B., & Herrmann, R. K. (1999). Images and affect: A functional analysis of out-group stereotypes. Journal of Personality and Social Psychology, 77, 78–93.CrossRef Google Scholar

Ambadar, Z., Schooler, J., & Cohn, J. (2005). Deciphering the enigmatic face: The importance of facial dynamics in interpreting subtle facial expressions. Psychological Science, 16, 403–10.CrossRef Google Scholar PubMed

American Psychiatric Association (2013). DSM-V: Diagnostic and Statistical Manual of Mental Disorders (5th edition). Arlington, VA: American Psychiatric Publishing.Google Scholar

Andersen, S. M., & Chen, S. (2002). The relational self: An interpersonal social-cognitive theory. Psychological Review, 109, 619–45.CrossRef Google Scholar PubMed

Anderson, C., Keltner, D., & John, O. P. (2003). Emotional convergence between people over time. Journal of Personality and Social Psychology, 84, 1054–68.CrossRef Google Scholar PubMed

Andreasson, P., & Dimberg, U. (2008). Emotional empathy and facial feedback. Journal of Nonverbal Behavior, 32, 215–24.CrossRef Google Scholar

Andrew, R. J. (1963). Evolution of facial expression. Science, 142, 1034–41.CrossRef Google Scholar PubMed

Anshel, A., & Kipper, D. A. (1988). The influence of group singing on trust and cooperation. Journal of Music Therapy, 25, 145–55.Google Scholar

Aristotle, (1991). On rhetoric: A theory of civic discourse (tr. G. A. Kennedy). Oxford: Oxford University Press.Google Scholar

Armstrong, S. L., Gleitman, H., & Gleitman, L. R. (1983). What some concepts might not be. Cognition, 13, 263–308.CrossRef Google Scholar PubMed

Arnold, M. B. (1960). Emotion and personality: (Vol. 1) Psychological aspects. New York: Columbia University Press.Google Scholar

Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18, 88–115.Google Scholar

Augustine, A. A., & Hemenover, S. H. (2009). On the relative effectiveness of affect regulation strategies: A meta-analysis. Cognition and Emotion, 23, 1181–220.Google Scholar

Austin, J. L. (1962). How to do things with words. Oxford: Clarendon Press.Google Scholar

Averill, J. R. (1975). A semantic atlas of emotional concepts. JSAS Catalog of Selected Documents in Psychology, 5, 330 (Ms. No. 421).Google Scholar

Averill, J. R. (1980). A constructivist view of emotion. In Plutchik, R. & Kellerman, H. (Eds.), Theories of emotion (pp. 305–40). New York: Academic Press.Google Scholar

Averill, J. R. (1982). Anger and aggression: An essay on emotion. New York: Springer.Google Scholar

Averill, J. R. (1985). The social construction of emotion: With special reference to love. In Gergen, K. J. & Davis, K. (Eds.), The social construction of the person (pp. 89–109). New York: Springer.Google Scholar

Averill, J. R., & Boothroyd, P. (1977). On falling in love in conformance with the romantic ideal. Motivation and Emotion, 1, 235–47.Google Scholar

Averill, J. R., Catlin, G., & Chon, K. K. (1990). Rules of hope. New York: Springer.Google Scholar

Averill, J. R., & Nunley, E. P. (1988). Grief as an emotion and as a disease: A social-constructionist perspective. Journal of Social Issues, 44, 79–95.CrossRef Google Scholar

Averill, J. R., & Nunley, E. P. (1992). Voyages of the heart: Living an emotionally creative life. New York: Macmillan.Google Scholar

Aviezer, H., & Hassin, R. R. (2017). Inherently ambiguous: An argument for contextualized emotion perception. In Fernandez-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 333–49). Oxford: Oxford University Press.Google Scholar

Aviezer, H., Hassin, R. R., Ryan, J., Grady, C., Susskind, J., Anderson, A., Moscovitch, M., & Bentin, S. (2008). Angry, disgusted, or afraid? Studies on the malleability of emotion perception. Psychological Science, 19, 724–32.Google Scholar

Aviezer, H., Trope, Y., & Todorov, A. (2012). Holistic person processing: Faces with bodies tell the whole story. Journal of Personality and Social Psychology, 103, 20–37.CrossRef Google Scholar PubMed

Ax, A. F. (1953). The physiological differentiation between fear and anger in humans. Psychosomatic Medicine, 15, 433–42.CrossRef Google Scholar PubMed

Baile, W. F., Buckman, R., Lenzi, R., Glober, G., Beale, E. A., & Kudelka, A. P. (2000). SPIKES – A six-step protocol for delivering bad news: Application to the patient with cancer. The Oncologist, 5, 302–11.Google Scholar

Baker, S. D. (2007). Followership: The theoretical foundation of a contemporary construct. Journal of Leadership and Organizational Studies, 14, 50–60.CrossRef Google Scholar

Bakker, A. B., Schaufeli, W. B., Demerouti, E., Janssen, P. M. P., Van der Hulst, R., & Brouwer, J. (2000). Using equity theory to examine the difference between burnout and depression. Anxiety, Stress and Coping, 13, 247–68.Google Scholar

Barger, P., & Grandey, A. (2006). ‘Service with a smile’ and encounter satisfaction: Emotional contagion and appraisal mechanisms. Academy of Management Journal, 49, 1229–38.Google Scholar

Barr, C. L., & Kleck, R. E. (1995). Self-other perception of the intensity of facial expressions of emotion: Do we know what we show? Journal of Personality and Social Psychology, 68, 608–18.CrossRef Google Scholar PubMed

Barrett, L. F. (2006). Are emotions natural kinds? Perspectives on Psychological Science, 1, 28–58.Google Scholar

Barrett, L. F. (2017). How emotions are made: The secret life of the brain. London: Macmillan.Google Scholar

Barsade, S. G. (2002). The ripple effect: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47, 644–75.Google Scholar

Barsade, S. G., & Gibson, D. E. (1998). Group emotion: A view from top and bottom. In Neale, M. A. & Mannix, E. A. (Eds.), Research on managing groups and teams (Vol. 1, pp. 81–102). Stamford, CT: JAI Press.Google Scholar

Barsade, S. G., & Gibson, D. E. (2012). Group affect: Its influence on individual and group outcomes. Current Directions in Psychological Science, 21, 119–23.Google Scholar

Barsalou, L. W. (1985). Ideals, central tendency, and frequency of instantiation. Journal of Experimental Psychology: Learning, Memory, and Cognition, 11, 629–54.Google Scholar

Barsalou, L.W. (1999). Perceptual symbol systems. Behavioral and Brain Sciences, 22, 577–660.CrossRef Google Scholar PubMed

Barsalou, L. W. (2005). Abstraction as dynamic interpretation in perceptual symbol systems. In Gershkoff-Stowe, L. & Rakison, D. (Eds.), Building object categories (pp. 389–431). Carnegie Symposium Series. Mahwah, NJ: Erlbaum.Google Scholar

Bartel, C., & Saavedra, R. (2000). The collective construction of work group moods. Administrative Science Quarterly, 45, 197–231.CrossRef Google Scholar

Bass, B. M., & Riggio, R. E. (2006). Transformational leadership (2nd edition). Mahwah, NJ: Lawrence Erlbaum.CrossRef Google Scholar

Baudrillard, J. (1988). America. New York: Verso.Google Scholar

Baumeister, R. F., Stillwell, A. M., & Heatherton, T. F. (1994). Guilt: An interpersonal approach. Psychological Bulletin, 115, 243–67.Google Scholar

Baumeister, R. F., Stillwell, A. M., & Heatherton, T. F. (1995). Personal narratives about guilt: Role in action control and interpersonal relationships. Basic and Applied Social Psychology, 17, 173–98.CrossRef Google Scholar

Bavelas, J. B., Black, A., Chovil, N., Lemery, C. R., & Mullett, J. (1988). Form and function in motor mimicry: Topographic evidence that the primary function is communicative. Human Communication Research, 14, 275–99.Google Scholar

Bavelas, J. B., Black, A., Lemery, C. R., & Mullett, J. (1986). ‘I show how you feel’: Motor mimicry as a communicative act. Journal of Personality and Social Psychology, 50, 322–9.Google Scholar

Bavelas, J., Coates, L., & Johnson, T. (2004). Listener responses as a collaborative process: The role of gaze. Journal of Communication, 52, 566–80.Google Scholar

Bayliss, A. P., Frischen, A., Fenske, M. J., & Tipper, S. P. (2007). Affective evaluations of objects are influenced by observed gaze direction and emotion expression. Cognition, 104, 644–53.Google Scholar

Beal, D., & Trougakos, J. (2013). Episodic intrapersonal emotion regulation: Or, dealing with life as it happens. In Grandey, A. A., Diefendorff, J. M. & Rupp, D. (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work (pp. 31–55). New York: Psychology Press/Routledge.Google Scholar

Beal, D. J., Trougakos, J. P., Weiss, H. M., & Green, S. G. (2006). Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies. Journal of Applied Psychology, 91, 1053–65.Google Scholar

Bedford, E. (1957). Emotions. Proceedings of the Aristotelian Society, 57, 281–304.Google Scholar

Beebe, B., Gerstman, L., Carson, B., Dolins, M., Zigman, A., Rosenzweig, H., Faughey, K., & Korman, M. (1982). Rhythmic communication in the mother-infant dyad. In Davis, M. (Ed.), Interaction rhythms: Periodicity in communicative behaviour (pp. 77–100). New York: Human Sciences Press.Google Scholar

Benbassat, J., & Baumal, R. (2004). What is empathy, and how can it be promoted during clinical clerkships? Academic Medicine, 79, 832–9.Google Scholar

Benitez-Quiroz, C. F., Srinivasan, R., & Martinez, A. M. (2018). Facial color is an efficient mechanism to visually transmit emotion. Proceedings of the National Academy of Sciences of the United States of America, 115, 3581–6.Google Scholar

Bernardi, N. F., Bellemare-Pepin, A., & Peretz, I. (2017). Enhancement of pleasure during spontaneous dance. Frontiers in Neuroscience, 11, article 572.Google Scholar PubMed

Berndsen, M., Hornsey, M. J., & Wohl, M. J. A. (2015). The impact of a victim-focused apology on forgiveness in an intergroup context. Group Processes and Intergroup Relations, 18, 726–39.Google Scholar

Bernieri, F. J., Davis, J. M., Rosenthal, R., & Knee, C. R. (1994). Interactional synchrony and rapport: Measuring synchrony in displays devoid of sound and facial affect. Personality and Social Psychology Bulletin, 20, 303–11.Google Scholar

Bernieri, F., Reznick, J. S., & Rosenthal, R. (1988). Synchrony, pseudo-synchrony, and dissynchrony: Measuring the entrainment process in mother-infant interactions. Journal of Personality and Social Psychology, 54, 243–53.Google Scholar

Berry, D. S., & McArthur, L. A. (1982). Perceiving character in faces: The impact of age-related craniofacial changes on social perception. Psychological Bulletin, 100, 3–18.Google Scholar

Biglan, A. A., Hops, H., Sherman, L., Friedman, L. S., Arthur, J., & Osteen, V. (1985). Problem-solving interactions of depressed women and their husbands. Behavior Therapy, 16, 431–51.Google Scholar

Billig, M. (1987). Arguing and thinking: A rhetorical approach to social psychology. Cambridge: Cambridge University Press.Google Scholar

Billig, M., & Tajfel, H. (1973). Social categorization and similarity in intergroup behaviour. European Journal of Social Psychology, 3, 27–52.Google Scholar

Birdwhistell, R. (1970). Kinesics and context. Philadelphia: University of Pennsylvania Press.Google Scholar

Blackmore, J., & Sachs, J. (1998). You never show you can’t cope: Women in school leadership roles managing their emotions. Gender and Education, 10, 265–79.Google Scholar

Blairy, S., Herrera, P., & Hess, U. (1999). Mimicry and the judgment of emotional facial expressions. Journal of Nonverbal Behavior, 23, 5–41.Google Scholar

Blascovich, J., Ginsburg, G. P., & Howe, R. C. (1975). Blackjack and the risky shift, II: Monetary stakes. Journal of Experimental Social Psychology, 11, 224–32.CrossRef Google Scholar

Block, J. (1957). Studies in the phenomenology of emotions. Journal of Abnormal and Social Psychology, 54, 358–63.Google Scholar

Boerebach, B. C., Scheepers, R. A., van der Leeuw, R. M., Heineman, M. J., Arah, O. A., & Lombarts, K. M. (2014). The impact of clinicians’ personality and their interpersonal behaviors on the quality of patient care: A systematic review. International Journal for Quality in Health Care, 26, 426–81.Google Scholar

Bonanno, G. A., & Burton, C. L. (2013). Regulatory flexibility: An individual differences perspective on coping and emotion regulation. Perspectives on Psychological Science, 8, 591–612.Google Scholar

Bono, J. E., & Ilies, R. (2006). Charisma, positive emotions and mood contagion. Leadership Quarterly, 17, 317–34.Google Scholar

Bornstein, M. H., Kessen, W., & Weiskopf, S. (1976). Color vision and hue categorization in young human infants. Journal of the Experimental Psychology: Human Performance, 1, 115–29.Google Scholar

Bould, E., Morris, N., & Wink, B. (2008). Recognising subtle emotional expressions: The role of facial movements. Cognition and Emotion, 22, 1569–87.Google Scholar

Bourgeois, P., & Hess, U. (2008). The impact of social context on mimicry. Biological Psychology, 77, 343–52.Google Scholar

Bowlby, J. (1973). Attachment and loss (Vol. 2) Separation: Anxiety and anger. London: Hogarth Press.Google Scholar

Brand, R. J., Baldwin, D. A., & Ashburn, L. A. (2002). Evidence for ‘motionese’: Modifications in mothers’ infant-directed action. Developmental Science, 5, 72–83.Google Scholar

Branscombe, N. R., & Doosje, B. (Eds.). (2004). Collective guilt: International perspectives. New York: Cambridge University Press.Google Scholar

Branscombe, N. R., & Miron, A. M. (2004). Interpreting the ingroup’s negative actions toward another group: Emotional reactions to appraised harm. In Tiedens, L. Z. & Leach, C. W. (Eds.), The social life of emotions (pp. 314–35). Cambridge: Cambridge University Press.Google Scholar

Brauer, M., & Judd, C. M. (1996). Group polarization and repeated attitude expressions: A new take on an old topic. European Review of Social Psychology, 7, 174–207.Google Scholar

Braunstein, L. M., Gross, J. J., & Ochsner, K. N. (2017). Explicit and implicit emotion regulation: A multi-level framework. Social Cognitive and Affective Neuroscience, 12, 1545–57.Google Scholar

Brewer, M. B. (1991). The social self: On being the same and different at the same time. Personality and Social Psychology Bulletin, 17, 475–82.Google Scholar

Brewer, M. B., & Alexander, M. G. (2002). Intergroup emotions and images. In Mackie, D. M. & Smith, E. R. (Eds.), From prejudice to intergroup emotions: Differentiated reactions to social groups (pp. 209–25). New York: Psychology Press.Google Scholar

Brotheridge, C., & Lee, R. T. (2003). Development and validation of the Emotional Labour Scale. Journal of Occupational and Organizational Psychology, 76, 365–79.Google Scholar

Brotheridge, C., & Lee, R. T. (2008). The emotions of managing: An introduction to the special issue. Journal of Managerial Psychology, 23, 108–17.Google Scholar

Brown, P., & Levinson, S. C. (1987). Politeness: Some universals in language usage. Cambridge: Cambridge University Press.Google Scholar

Bruder, M., Dosmukhambetova, D., Nerb, J., & Manstead, A. S. R. (2012). Emotional signals in nonverbal interaction: Dyadic facilitation and convergence in expressions, appraisals, and feelings. Cognition and Emotion, 26, 480–502.Google Scholar

Bush, K. A., Inman, C. S., Hamann, S., Kilts, C. D., & James, G. A. (2017). Distributed neural processing predictors of multi-dimensional properties of affect. Frontiers in Human Neuroscience, 11, article 49.Google Scholar

Bush, L. K., Barr, C. L., McHugo, G. J., & Lanzetta, J. T. (1989). The effects of facial control and facial mimicry on subjective reactions to comedy routines. Motivation and Emotion, 13, 31–52.Google Scholar

Buss, D. M., & Schmidt, D. P. (1993). Sexual strategies theory: An evolutionary perspective on human mating. Psychological Review, 100, 204–32.Google Scholar

Butalid, L., Bensing, J. M., & Verhaak, P. F. (2014). Talking about psychosocial problems: An observational study on changes in doctor-patient communication in general practice between 1977 and 2008. Patient Education and Counseling, 94, 314–21.Google Scholar

Butler, E. A., Egloff, B., Wilhelm, F. H., Smith, N. C., Erickson, E. A., & Gross, J. J. (2003). The social consequences of expressive suppression. Emotion, 3, 48–67.Google Scholar

Butler, E. A., & Randall, A. K. (2013). Emotional coregulation in close relationships. Emotion Review, 5, 202–210.Google Scholar

Byrne, D. (1961). Interpersonal attraction and attitude similarity. Journal of Abnormal and Social Psychology, 62, 713–15.Google Scholar

Cacioppo, J. T., Berntson, G. G., & Klein, D. J. (1992). What is an emotion?: The role of somatovisceral afference, with special emphasis on somatovisceral ‘illusions’. Review of Personality and Social Psychology, 14, 63–98.Google Scholar

Campos, J. J., Frankel, C. B., & Camras, L. (2004). On the nature of emotion regulation. Child Development, 75, 377–94.Google Scholar

Campos, J. J., Mumme, D., Kermoian, R., & Campos, R. (1994). A functionalist perspective on the nature of emotion. In Fox, N. (Ed.), The development of emotion regulation: Biological and behavioral considerations. Monographs of the Society for Research in Child Development, 59, (2–3, Serial No. 240), 284–303.Google Scholar

Campos, J. J., & Stenberg, C. (1981). Perception, appraisal, and emotion: The onset of social referencing. In Lamb, M. E. & Sherrod, L. R. (Eds.), Infant social cognition: Empirical and theoretical considerations (pp. 273–314). Hillsdale, NJ: Erlbaum.Google Scholar

Camras, L. A. (1992). Expressive development and basic emotions. Cognition and Emotion, 6, 269–83.Google Scholar

Camras, L. A., Campos, J. J., Oster, H., Miyake, K., & Bradshaw, D. (1992). Japanese and American infants’ responses to arm restraint. Developmental Psychology, 28, 578–83.Google Scholar

Cannon, W. B. (1927). The James-Lange theory of emotions: A critical examination and an alternative theory. American Journal of Psychology, 39, 106–24.Google Scholar

Carlson, D., Ferguson, M., Hunter, E., & Whitten, D. (2012). Abusive supervision and work-family conflict: The path through emotional labor and burnout. The Leadership Quarterly, 23, 849–59.CrossRef Google Scholar

Carpenter, M., Nagell, K., & Tomasello, M. (1998). Social cognition, joint attention, and communicative competence from 9 to 15 months of age. Monographs of the Society for Research in Child Development, 63, 1–143.Google Scholar

Carroll, J. M., & Russell, J. A. (1996). Do facial expressions signal specific emotions? Judging emotion from the face in context. Journal of Personality and Social Psychology, 70, 205–218.Google Scholar

Chaiken, S. (1979). Communicator physical attractiveness and persuasion. Journal of Personality and Social Psychology, 37, 1387–97.Google Scholar

Chang, L. J., Gianaros, P. J., Manuck, S. B., Krishnan, A., & Wager, T. D. (2015). A sensitive and specific neural signature for picture-induced negative affect. PLOS Biology, 13, e1002180.Google Scholar

Chartrand, T. L., & Bargh, J. A. (1999). The chameleon effect: The perception-behavior link and social interaction. Journal of Personality and Social Psychology, 76, 893–910.Google Scholar

Chen, C. N., Crivelli, C., Garrod, O. G. B., Schyns, P. G., Fernández-Dols, J.-M., & Jack, R. E. (2018). Distinct facial expressions represent pain and pleasure across cultures. Proceedings of the National Academy of Sciences of the United States of America, 115, e10013–e10021.Google Scholar

Cheshin, A., Amit, A., & van Kleef, G. A. (2018). The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants’ emotional displays shape customer trust and satisfaction. Organizational Behavior and Human Decision Processes, 144, 97–111.Google Scholar

Chi, N.-W., Grandey, A., Diamond, J., & Krimmel, K. (2011). Want a tip? Service performance as a function of emotion regulation and extraversion. Journal of Applied Psychology, 96, 1337–46.Google Scholar

Chi, N.-W., Yang, J. X., & Lin, C. Y. (2018). Service workers’ chain reactions to daily customer mistreatment: Behavioral linkages, mechanisms, and boundary conditions. Journal of Occupational Health Psychology, 23, 58–70.Google Scholar

Chovil, N. (1997). Facing others: A social communicative perspective on facial displays. In Russell, J. A. & Fernández-Dols, J.-M. (Eds.), The psychology of facial expression (pp. 321–33). New York: Cambridge University Press.Google Scholar

Clark, H. H. (1985). Language use and language users. In Lindzey, G. & Aronson, E. (Eds.), Handbook of social psychology (3rd edition, pp. 179–231). New York: Harper and Row.Google Scholar

Clayton, M., Sager, R., & Will, U. (2004). In time with the music: The concept of entrainment and its significance for ethnomusicology. ESEM CounterPoint, 1, 1–84.Google Scholar

Clément, F., & Dukes, D. (2017). Social appraisal and social referencing: Two components of affective social learning. Emotion Review, 9, 253–61.Google Scholar

Clift, S., & Hancox, G. (2001). The perceived benefits of singing: Findings from preliminary surveys of a university college choral society. Journal of the Royal Society for the Promotion of Health, 121, 248–56.Google Scholar

Clore, G. L., & Ortony, A. (1991). What more is there to emotion concepts than prototypes? Journal of Personality and Social Psychology, 60, 48–50.Google Scholar

Clore, G. L., Ortony, A., & Foss, M. A. (1987). The psychological foundation of the affective lexicon. Journal of Personality and Social Psychology, 53, 751–66.Google Scholar

Cohen, J. B., & Andrade, E. B. (2004). Affective intuition and task-contingent affect regulation. Journal of Consumer Research, 31, 358–67.Google Scholar

Collins, R. (2004). Interaction ritual chains. Princeton: Princeton University Press.Google Scholar

Collins, R. (2014). Interaction ritual chains and collective effervescence. In von Scheve, C. & Salmela, M. (Eds.), Collective emotions (pp. 299–311). Oxford: University of Oxford Press.Google Scholar

Conger, J. A., & Kanungo, R. N. (1987). Toward a behavioral theory of charismatic leadership in organizational settings. Academy of Management Review, 12, 637–47.Google Scholar

Connelly, S., & Ruark, G. (2010). Leadership style and activating potential moderators of the relationships among leader emotional displays and outcomes. Leadership Quarterly, 21, 745–64.Google Scholar

Cossette, M., & Hess, U. (2015). Service with style and smile: How and why employees are performing emotional labor. European Review of Applied Psychology, 65, 71–82.CrossRef Google Scholar

Costa, P., Magalhaes, E., & Costa, M. J. (2013). A latent growth model suggests that empathy of medical students does not decline over time. Advances in Health Sciences Education: Theory and Practice, 18, 509–22.Google Scholar

Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509–30.Google Scholar

Coulter, J. (1979). The social construction of mind: Studies in ethnomethodology and linguistic philosophy. London: Macmillan.Google Scholar

Cowen, A. S., & Keltner, D. (2017). Self-report captures 27 distinct categories of emotion bridged by continuous gradients. Proceedings of the National Academy of Sciences of the United States of America, 114, E7900–E7909.Google Scholar

Cowen, A. S., & Keltner, D. (2018). Clarifying the conceptualization, dimensionality, and structure of emotion: Response to Barrett and colleagues. Trends in Cognitive Sciences, 22, 274–6.Google Scholar

Coyne, J. C. (1976). Toward an interactional description of depression. Psychiatry, 39, 28–40.Google Scholar

Crivelli, C. (2016). Facial expressions and emotions in small-scale societies. Ph.D. dissertation, Universita Autonóma de Madrid, Spain.Google Scholar

Crivelli, C., Carrera, P., & Fernández-Dols, J.-M. (2015). Are smiles a sign of happiness? Spontaneous expressions of judo winners. Evolution and Human Behavior, 33, 52–8.Google Scholar

Crivelli, C., & Fridlund, A. J. (2018). Facial displays are tools for social influence. Trends in Cognitive Sciences, 22, 388–399.Google Scholar

Crivelli, C., & Fridlund, A. J. (2019). Inside-out: From basic emotions theory to the behavioral ecology view. Journal of Nonverbal Behavior, 43, 161–94.Google Scholar

Crivelli, C., Jarillo, S., Russell, J. A., & Fernández-Dols, J.-M. (2016a). Reading emotions from faces in two indigenous societies. Journal of Experimental Psychology: General, 145, 830–43.Google Scholar

Crivelli, C., Russell, J. A., Jarillo, S., & Fernández-Dols, J.-M. (2016b). The fear gasping face as a threat display in a Melanesian society. Proceedings of the National Academy of Sciences of the United States of America, 113, 12403–7.Google Scholar

Crivelli, C., Russell, J. A., Jarillo, S., & Fernández-Dols, J.-M. (2017). Recognizing spontaneous facial expressions of emotion in a small-scale society in Papua New Guinea. Emotion, 17, 337–47.CrossRef Google Scholar

Csibra, G., & Gergely, G. (2009). Natural pedagogy. Trends in Cognitive Science, 13, 148–53.Google Scholar

Csíkszentmihályi, M. (1990). Flow: The psychology of optimal experience. New York: Harper & Row.Google Scholar

Damen, F., van Knippenberg, B., & van Knippenberg, D. (2008). Affective match in leadership: Leader emotional displays, follower positive affect, and follower performance. Journal of Applied Social Psychology, 38, 868−902.Google Scholar

Daniels, M. J. (1960). Affect and its control in the medical intern. American Journal of Sociology, 66, 259–67.CrossRef Google Scholar

Darwin, C. (1872/1998). The expression of the emotions in man and animals (3rd edition). London: HarperCollins.CrossRef Google Scholar

Dasborough, M. T., Ashkanasy, N. M., Tee, E. Y. J., & Tse, H. M. (2009). What goes around comes around: How meso-level negative emotional contagion can ultimately determine organizational attitudes toward leaders. Leadership Quarterly, 20, 571–85.Google Scholar

Davis, J. I., Senghas, A., Brandt, F., & Ochsner, K.N. (2010). The effects of BOTOX injections on emotional experience. Emotion, 10, 433–40.Google Scholar

Dawkins, R., & Krebs, J. R. (1978). Animal signals: Information or manipulation. In Krebs, J. R. & Davies, N. B. (Eds.), Behavioural ecology: An evolutionary approach (pp. 282–309). Oxford, UK: Blackwell Scientific.Google Scholar

Decety, J., Yang, C.Y., & Cheng, Y. (2010). Physicians down-regulate their pain empathy response: An event-related brain potential study. NeuroImage, 50, 1676–82.Google Scholar

De Hoogh, A. H. B., Den Hartog, D. N., & Koopman, P. L. (2005). Linking the Big Five-Factors of personality to charismatic and transactional leadership; perceived dynamic work environment as a moderator. Journal of Organizational Behavior, 26, 839–65.Google Scholar

De Jong, P. (1999). Communicative and remedial effects of social blushing. Journal of Nonverbal Behavior, 23, 197–217.Google Scholar

De Klerk, C. J. M., Hamilton, A. F. de C., & Southgate, V. (2018). Eye contact modulates facial mimicry in 4-month-old infants: An EMG and fNIRS study. Cortex, 106, 93–103.Google Scholar

Del Piccolo, L., & Finset, A. (2018). Patients’ autonomic activation during clinical interaction: A review of empirical studies. Patient Education and Counseling, 101, 195–208.Google Scholar

Delvaux, E., Meeussen, L., & Mesquita, B. (2016). Emotions are not always contagious: Longitudinal spreading of self-pride and group pride in homogeneous and status-differentiated groups. Cognition and Emotion, 30, 101–16.Google Scholar

Delvaux, E., Vanbeselaere, N., & Mesquita, B. (2015). Dynamic interplay between norms and experiences of anger and gratitude in groups. Small Group Research, 46, 300–23.Google Scholar

De Melo, C. M., Carnevale, P. J., Read, S. J., & Gratch, J. (2014). Reading people’s minds from emotion expressions in interdependent decision making. Journal of Personality and Social Psychology, 106, 73–88.Google Scholar

De Rivera, J. (1977). A structural theory of emotions. New York: International Universities Press.Google Scholar

De Rivera, J. (2014). Emotion and the formation of social identities. In von Scheve, C. & Salmela, M. (Eds.), Collective emotions (pp. 217–31). Oxford: University of Oxford Press.Google Scholar

De Rivera, J., & Grinkis, C. (1986). Emotions as social relationships. Motivation and Emotion, 10, 351–69.Google Scholar

Derksen, F. A., olde Hartman, T. C., Bensing, J. M., & Lagro-Janssen, A. L. (2016). Managing barriers to empathy in the clinical encounter: A qualitative interview study with GPs. The British Journal of General Practice, 66, 653, e887–e895.CrossRef Google Scholar PubMed

Descartes, R. (1649/1911). The passions of the soul. In The philosophical works of Descartes (tr. E. S. Haldane & G. R. T. Ross, Vol. 1, pp. 329–427). Cambridge: Cambridge University Press.Google Scholar

De Vos, B., van Zomeren, M., Gordijn, E., & Postmes, T. (2013). The communication of ‘pure’ group-based anger reduces tendencies toward intergroup conflict because it increases out-group empathy. Personality and Social Psychology Bulletin, 39, 1043–52.Google Scholar

Dewey, J. (1894). The theory of emotion I: Emotional attitudes. Psychological Review, 1, 553–69.Google Scholar

Diefendorff, J. M., Croyle, M. H., & Gosserand, R. H. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66, 339–57.Google Scholar

Diefendorff, J. M., & Gosserand, R. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24, 945–59.Google Scholar

Dijker, A. J. M. (1987). Emotional reactions to ethnic minorities. European Journal of Social Psychology, 47, 1105–17.Google Scholar

Dimberg, U., & Öhman, A. (1983). The effects of directional facial cues on electrodermal conditioning to facial stimuli. Psychophysiology, 20, 160–7.Google Scholar

Dixon, T. (2012). ‘Emotion’: The history of a keyword in crisis. Emotion Review, 4, 338–44.Google Scholar

Dogan, K., & Vecchio, R. P. (2001). Managing envy and jealousy in the workplace. Compensation & Benefits Review, 33, 57–64.Google Scholar

Doosje, B., Branscombe, N., Spears, R., & Manstead, A. S. R. (1998). Guilty by association: When one’s group has a negative history. Journal of Personality and Social Psychology, 75, 872–86.Google Scholar

Doré, B. P., Silvers, J. A., & Ochsner, K. N. (2016). Toward a personalized science of emotion regulation. Social & Personality Psychology Compass, 10, 171–87.Google Scholar

Draghi-Lorenz, R., Reddy, V., & Morris, P. (2005). Young infants can be perceived as shy, coy, bashful, embarrassed. Infant and Child Development, 14, 63–83.Google Scholar

Driver, J., Davis, G., Ricciardelli, P., Kidd, P., Maxwell, E., & Baron-Cohen, S. (1999). Gaze perception triggers reflexive visuospatial orienting. Visual Cognition, 6, 509–40.CrossRef Google Scholar

Drury, J., Cocking, C., Beale, J., Hanson, C., & Rapley, F. (2005). The phenomenology of empowerment in collective action. British Journal of Social Psychology, 44, 309–28.Google Scholar

Duchenne de Boulogne, G-B. (1862, tr. 1990, R. A. Cuthbertson). The mechanism of human facial expression. Cambridge: Cambridge University Press.Google Scholar

Duffy, M. K., & Shaw, J. D. (2000). The Salieri syndrome: Consequences of envy in groups. Small Group Research, 31, 3–23.Google Scholar

Dunn, B. D., Billotti, D., Murphy, V., & Dalgleish, T. (2009). The consequences of effortful emotion regulation when processing distressing material: A comparison of suppression and acceptance. Behaviour Research and Therapy, 47, 761–73.Google Scholar

Durán, J. I., Reisenzein, R., & Fernández-Dols, J.-M. (2017). Coherence between emotions and facial expressions: A research synthesis. In Fernández-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 107–29). New York: Oxford University Press.Google Scholar

Durkheim, É. (1893, tr. 1997). The division of labour in society. New York: Free Press.Google Scholar

Durkheim, É. (1912, tr. 1995). The elementary forms of religious life. (tr. K. E. Fields). New York: Free Press.Google Scholar

Dyrbye, L. N., Thomas, M. R., Harper, W., Massie, F. S. Jr., Power, D. V., Eacker, A., Szydlo, D. W., Novotny, P. J., Sloan, J. A., & Shanafelt, T. D. (2009). The learning environment and medical student burnout: a multicentre study. Medical Education, 43, 274–82.Google Scholar

Edwards, D. (1999). Emotion discourse. Cultural Psychology, 5, 271–91.Google Scholar

Edwards, D., & Potter, J. (1992). Discursive psychology. London: Sage.Google Scholar

Eggly, S., Penner, L., Albrecht, T. L., Cline, R. J., Foster, T., Naughton, M., Peterson, A., & Ruckdeschel, J. C. (2006). Discussing bad news in the outpatient oncology clinic: Rethinking current communication guidelines. Journal of Clinical Oncology, 24, 716–19.Google Scholar

Ekman, P. (1972). Universals and cultural differences in facial expressions of emotion. In Cole, J. (Ed.), Nebraska Symposium on Motivation (pp. 207–83). Lincoln: University of Nebraska Press.Google Scholar

Ekman, P. (1979). About brows: Emotional and conversational signals. In von Cranach, M., Foppa, K., Lepenies, W. & Ploog, D. (Eds.), Human ethology: Claims and limits of a new discipline (pp. 169–202). New York: Cambridge University Press.Google Scholar

Ekman, P. (1989). The argument and evidence about universals in facial expressions of emotion. In Wagner, H. & Manstead, A. (Eds.), Handbook of psychophysiology: The biological psychology of emotions and social processes (pp. 143–164). London: Wiley.Google Scholar

Ekman, P. (1997). Should we call it expression or communication? Innovations in Social Science Research, 10, 333–44.Google Scholar

Ekman, P. (2003). Emotions revealed: Understanding faces and feeling. London: Weidenfeld and Nicolson.Google Scholar

Ekman, P. (2009). Darwin’s contributions to our understanding of facial expressions. Philosophical Transactions of the Royal Society, Series B, 364, 3449–51.Google Scholar

Ekman, P. (2017). Facial expression. In Fernandez-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 39–56). Oxford: Oxford University Press.Google Scholar

Ekman, P., & Friesen, W. V. (1975). Unmasking the face: A guide to recognizing emotions from facial clues. Englewood Cliffs, NJ: Prentice-Hall.Google Scholar

Ekman, P., & Friesen, W. V. (1976). Pictures of facial affect. Palo Alto, CA: Consulting Psychologists Press.Google Scholar

Ekman, P., & Friesen, W. V. (1982). Felt, false, and miserable smiles. Journal of Nonverbal Behavior, 6, 238–58.Google Scholar

Ekman, P., Friesen, W. V., & Ellsworth, P. (1972). Emotion in the human face: Guidelines for research and an integration of findings. New York: Pergamon Press.Google Scholar

Ekman, P., Friesen, W. V. and Ellsworth, P. (1982). What are the relative contributions of facial behavior and contextual information to the judgment of emotion? In Ekman, P. (Ed.), Emotion in the human face (2nd edition, pp. 111–27). New York: Cambridge University Press.Google Scholar

Ekman, P., Friesen, W. V., & Simons, R. C. (1985). Is the startle reaction an emotion? Journal of Personality and Social Psychology, 49, 1416–26.Google Scholar

Ekman, P., Levenson, R. W., & Friesen, W. V. (1983). Autonomic nervous system activity distinguishing among emotions. Science, 221, 1208–10.Google Scholar

Ekman, P., Sorensen, E. R., & Friesen, W. V. (1969). Pan-cultural elements in facial displays of emotions. Science, 164, 86–8.Google Scholar

Elfenbein, H. A. (2007). Emotion in organizations: A review and theoretical integration. Academy of Management Annals, 1, 371–457.Google Scholar

Elfenbein, H. A. (2014). The many faces of emotional contagion: An affective process theory for affective linkage. Organizational Psychology Review, 4, 326–62.Google Scholar

Elfenbein, H. A., & Ambady, N. (2002). On the universality and cultural specificity of emotion recognition: A meta-analysis. Psychological Bulletin, 128, 203–35.Google Scholar

Elfenbein, H. A., Beaupré, M. G., Lévesque, M., & Hess, U. (2007). Toward a dialect theory: Cultural differences in the expression and recognition of posed facial expressions. Emotion, 7, 131–46.Google Scholar

Elfenbein, H. A., Marsh, A. A., & Ambady, N. (2002). Emotional intelligence and the recognition of emotion from facial expressions. In Barrett, L. F. & Salovey, P. (Eds.), The wisdom in feeling: Psychological processes in emotional intelligence (pp. 37–58). New York: Guilford Press.Google Scholar

Ellsworth, P. C. (2013). Appraisal theory: Old and new questions. Emotion Review, 5, 125–31.Google Scholar

Ellsworth, P. C., & Tourangeau, R. (1981). On our failure to disconfirm what nobody ever said. Journal of Personality and Social Psychology, 40, 363–69.Google Scholar

Erdmann, G., & Janke, W. (1978). Interaction between physiological and cognitive determinants of emotions. Biological Psychology, 6, 61–74.Google Scholar

Etcoff, N. L., & Magee, J. J. (1992). Categorical perception of facial expressions. Cognition, 44, 227–40.Google Scholar

Evaldsson, A.-C., & Melander, H. (2017). Managing disruptive student conduct: Negative emotions and accountability in reproach-response sequences. Linguistics and Education, 37, 73–86.Google Scholar

Fehr, B., & Russell, J. A. (1984). Concept of emotion viewed from a prototype perspective. Journal of Experimental Psychology: General, 113, 464–86.Google Scholar

Ferguson, C. A. (1977). Baby talk as a simplified register. In Snow, C. & Ferguson, C. (Eds.), Talking to children: Language input and acquisition (pp. 209–35). Cambridge: Cambridge University Press.Google Scholar

Fernández-Dols, J.-M. (2017). Natural facial expression: A view from psychological constructionism and pragmatics. In Fernández-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 457–75). Oxford: Oxford University Press.Google Scholar

Fernández-Dols, J.-M., Carrera, P., & Crivelli, C. (2011). Facial behavior while experiencing sexual excitement. Journal of Nonverbal Behavior, 35, 63–71.Google Scholar

Fernández-Dols, J.-M., Carrera, P., Barchard, K., & Gacitua, M. (2008). False recognition of facial expressions of emotion: Causes and consequences. Emotion, 8, 530–9.Google Scholar

Fernández-Dols, J.-M., & Crivelli, C. (2013). Emotion and expression: Naturalistic studies. Emotion Review, 5, 24–9.Google Scholar

Fernández-Dols, J.-M., & Russell, J. A. (2017). Introduction. In Fernández-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 3–14). Oxford: Oxford University Press.Google Scholar

Fernández-Dols, J.-M., Sierra, B., & Ruiz-Belda, M. A. (1993). On the clarity of expressive and contextual information in the recognition of emotions: A methodological critique. European Journal of Social Psychology, 23, 195–202.Google Scholar

Fernández-Dols, J.-M., & Ruiz-Belda, M. A. (1995). Are smiles a sign of happiness? Gold medal winners at the Olympic Games. Journal of Personality and Social Psychology, 69, 1113–19.Google Scholar

Festinger, L. (1957). A theory of cognitive dissonance. Stanford: Stanford University Press.Google Scholar

Field, T. M., Woodson, R., Greenberg, R., & Cohen, D. (1982). Discrimination and imitation of facial expressions by neonates. Science, 278, 179–81.Google Scholar

Figley, C. (Ed.). (1995). Compassion fatigue: Coping with secondary traumatic stress disorder in those who treat the traumatized. New York: Brunner/Mazel.Google Scholar

Finzi, E., & Rosenthal, N. E. (2014). Treatment of depression with onabotulinumtoxinA: A randomized, double-blind, placebo controlled trial. Journal of Psychiatric Research, 52, 1–6.Google Scholar

Finzi, E., & Wasserman, E. (2006). Treatment of depression with botulinum toxin A: A case series. Dermatological Surgery, 32, 645–9.Google Scholar

Fischer, A. H., & Evers, C. (2011). The social costs and benefits of anger as a function of gender and relationship context. Sex Roles, 65, 23–34.Google Scholar

Fischer, A. H., Rotteveel, M., Evers, C., & Manstead, A. S. R. (2004). Emotional assimilation: How we are influenced by others’ emotions. Cahier de Psychologie Cognitive, 22, 223–45.Google Scholar

Fischer, A. H., & Giner-Sorolla, R. (2016). Contempt: Derogating others while keeping calm. Emotion Review, 8, 346–57.Google Scholar

Fischer, A. H., & Manstead, A. S. R. (2008). Social functions of emotion. In Lewis, M., Haviland-Jones, J. M. & Barrett, L. F., (Eds.), Handbook of emotions (3rd edition, pp. 456–68). New York: Guilford Press.Google Scholar

Fischer, A. H., & Manstead, A. S. R. (2016). Social functions of emotion and emotion regulation. In Barrett, L. F., Lewis, M. & Haviland-Jones, J. M. (Eds.), Handbook of emotions (4th edition, pp. 424–39). New York: Guilford Press.Google Scholar

Fischer, A. H., Manstead, A. S. R., & Zaalberg, R. (2003). Social influences on the emotion process. European Review of Social Psychology, 14, 171–201.Google Scholar

Fischer, A. H., & Roseman, I. J. (2007). Beat them or ban them: The characteristics and social functions of anger and contempt. Journal of Personality and Social Psychology, 93, 103–15.Google Scholar

Fischer, R., Xygalatas, D., Mitkidis, P., Reddish, P., Tok, P., Konvalinka, I., & Bulbulia, J. (2014). The fire-walker’s high: Aﬀect and physiological responses in an extreme collective ritual. PLoS ONE, 9, e88355.Google Scholar

Fiske, S. T., Cuddy, A. J. C., & Glick, P. (2002). Emotions up and down: Intergroup emotions result from perceived status and competition. In Mackie, D. M. & Smith, E. R. (Eds.), From prejudice to intergroup emotions: Differentiated reactions to social groups (pp. 247–64). New York: Psychology Press.Google Scholar

Fleming, J. H. (1994). Multiple audience problems, tactical communication, and social interaction: A relational-regulation perspective. Advances in Experimental Social Psychology 26, 215–92.Google Scholar

Fodor, J. A. (1975). The language of thought. Boston: Harvard University Press.Google Scholar

Fogarty, L. A., Curbow, B. A., Wingard, J. R., McDonnell, K., & Somerfield, M. R. (1999). Can 40 seconds of compassion reduce patient anxiety? Journal of Clinical Oncology, 17, 371–9.Google Scholar

Folkow, B. (2000). Perspectives on the integrative functions of the ‘sympathoadrenomedullary system’. Autonomic Neuroscience: Basic and Clinical, 83, 101–15.Google Scholar

Fontaine, J. R. J., Scherer, K. R., & Soriano, C. (Eds.). (2013). Components of emotional meaning: A sourcebook. Oxford: Oxford University Press.Google Scholar

Fransen, K., Steffens, N. K., Haslam, S. A., Vanbeselaere, N., Van de Broek, G., & Boen, F. (2016). We will be champions: Leaders’ confidence in ‘us’ inspires team members’ team confidence and performance. Scandinavian Journal of Medicine and Science in Sports, 26, 1455–69.Google Scholar

Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56, 218–26.Google Scholar

Freeman, J. B., & Ambady, N. (2011). A dynamic interactive theory of person construal. Psychological Review, 118, 247–79.Google Scholar

Freudenberger, H. J. (1974). Staff burnout. Journal of Social Issues, 30, 159–65.Google Scholar

Freudenberger, H. J. (1975). The staff burn-out syndrome in alternative institutions. Psychotherapy: Theory, Research and Practice, 12, 73–82.Google Scholar

Fridlund, A. J. (1991). Sociality of solitary smiling: Potentiation by an implicit audience. Journal of Personality and Social Psychology, 60, 229–40.Google Scholar

Fridlund, A. J. (1994). Human facial expression: An evolutionary view. San Diego, CA: Academic Press.Google Scholar

Friedman, R., Anderson, C., Brett, J., Olekalns, M., Goates, N., & Lisco, C. C. (2004). The positive and negative effects of anger in dispute resolution: Evidence from electronically mediated disputes. Journal of Applied Psychology, 89, 369–76.Google Scholar

Friesen, W. V. (1972). Cultural differences in facial expressions in a social situation: An experimental test of the concept of display rules. Unpublished doctoral dissertation. University of California, San Francisco.Google Scholar

Frijda, N. H. (1953). The understanding of facial expression of emotion. Acta Psychologica, 9, 294–362.Google Scholar

Frijda, N. H. (1986). The emotions. Cambridge: Cambridge University Press.Google Scholar

Frijda, N. H. (1993). The place of appraisal in emotion. Cognition and Emotion, 7, 357–87.Google Scholar

Frijda, N. H. (2005). Emotion experience. Cognition and Emotion, 19, 473–97.Google Scholar

Frijda, N. H., Kuipers, P., & ter Schure, E. (1989). Relations among emotion, appraisal, and emotional action readiness. Journal of Personality and Social Psychology, 57, 212–28.Google Scholar

Frijda, N. H., & Tcherkassof, A. (1997). Facial expressions as modes of action readiness. In Russell, J. A. & Fernández-Dols, J. M. (Eds.), The psychology of facial expression (pp. 78–102). New York: Cambridge University Press.Google Scholar

Frost, P. (2003). Toxic emotions at work: How compassionate managers handle pain and conflict. Boston: HBS Press.Google Scholar

Fugate, J. M. B. (2013). Categorical perception for emotional faces. Emotion Review, 5, 84–9.Google Scholar

Gabriel, A. S., & Diefendorff, J. (2015). Emotional labor dynamics: A momentary approach. Academy of Management Journal, 58, 1804–25.Google Scholar

Gausel, N., Leach, C. W., Mazziotta, A., & Feuchte, F. (2018). Seeking revenge or seeking reconciliation? How concern for social-image and felt shame helps explain responses in reciprocal intergroup conflict. European Journal of Social Psychology, 48, 62–72.Google Scholar

Gemmiti, M., Hamed, S., Lauber-Biason, A., Wildhaber, J., Pharisa, C., & Klumb, P. L. (2017). Pediatricians’ affective communication behavior attenuates parents’ stress response during the medical interview. Patient Education and Counseling, 100, 480–6.Google Scholar

Gendron, M., Crivelli, C., & Barrett, L. F. (2018). Universality reconsidered: Diversity in meaning making about facial expressions. Current Directions in Psychological Science, 27, 211–19.Google Scholar

Gendron, M., Lindquist, K. A., Barsalou, L., & Barrett, L. F. (2012). Emotion words shape emotion percepts. Emotion, 12, 314–25.Google Scholar

Gendron, M., Roberson, D., van der Vyver, J. M., & Barrett, L. F. (2014). Perceptions of emotion from facial expressions are not culturally universal: Evidence from a remote culture. Emotion, 14, 251–62.Google Scholar

George, J. M. (1990). Personality, affect, and behavior in groups. Journal of Applied Psychology, 75, 107–16.Google Scholar

George, M. (2008). Interactions in expert service work. Journal of Contemporary Ethnography, 37, 108–31.Google Scholar

Gergely, G., & Watson, J. (1996). The social biofeedback theory of parental affect-mirroring: The development of emotional self-awareness and self-control in infancy. International Journal of Psychoanalysis, 77, 1181–212.Google Scholar

Gibson, J. J. (1979). The ecological approach to visual perception. Boston: Houghton Mifflin.Google Scholar

Gilbert, D. T., & Malone, P. S. (1995). The correspondence bias. Psychological Bulletin, 117, 21–38.Google Scholar

Gilbert, D. T, Pelham, B. W., & Krull, D. S. (1988). On cognitive busyness: When person perceivers meet persons perceived. Journal of Personality and Social Psychology, 54, 733–40.Google Scholar

Ginsburg, S. G. (1974). The problem of the burned-out executive. Personnel Journal, 48, 598–600.Google Scholar

Gladstones, W. H. (1962). A multidimensional scaling study of facial expression of emotion. Australian Journal of Psychology, 14, 95–100.Google Scholar

Gleichgerrcht, E., & Decety, J. (2012). The costs of empathy among health professionals. In Decety, J. (Ed.), Empathy: From bench to bedside (pp. 245–61). Cambridge, MA: MIT Press.Google Scholar

Gleichgerrcht, E., & Decety, J. (2013). Empathy in clinical practice: How individual dispositions, gender, and experience moderate empathic concern, burnout, and emotional distress in physicians. PLoS ONE, 8, e61526.Google Scholar

Gleichgerrcht, E., & Decety, J. (2014). The relationship between different facets of empathy, pain perception and compassion fatigue among physicians. Frontiers in Behavioral Neuroscience, 8, 1–9.Google Scholar

Glomb, T. M., & Tews, M. J. (2004). Emotional labor: A conceptualization and scale development. Journal of Vocational Behavior, 64, 1–23.Google Scholar

Godinho, R. M., Spikins, P., & O’Higgins, P. (2018). Supraorbital morphology and social dynamics in human evolution. Nature Ecology & Evolution, 2, 956–61.Google Scholar

Goffman, E. (1959). The presentation of self in everyday life. New York: Doubleday.Google Scholar

Goffman, E. (1961). Encounters: Two studies in the sociology of interaction. Indianapolis, IN: The Bobbs-Merrill Company.Google Scholar

Goldenberg, A., Halperin, E., van Zomeren, M., & Gross, J. J. (2016). The process model of group‐based emotion: Integrating intergroup emotion and emotion regulation perspectives. Personality and Social Psychology Review, 20, 118–41.Google Scholar

Goodwin, M. H., Cekaite, A., & Goodwin, C. (2012). Emotion as stance. In Peräkylä, A., & Sorjonen, M.-L. (Eds.), Emotion in interaction (pp. 16–41). Oxford: Oxford University Press.Google Scholar

Gordon, R. M. (1974). The aboutness of emotions. American Philosophical Quarterly, 11, 17–36.Google Scholar

Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95–110.Google Scholar

Grandey, A. (2003). When ‘the show must go on’: Surface acting and deep acting as predictors of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46, 86–96.Google Scholar

Grandey, A., Dickter, D. N., & Sin, H. P. (2004). The customer is not always right: Customer aggression and emotion regulation of service employees. Journal of Organizational Behavior, 25, 397–418.Google Scholar

Grandey, A., Fisk, G., Mattila, A., Jansen, K. J., & Sideman, L. (2005). Is service with a smile enough? Authenticity of positive displays during service encounters. Organizational Behavior and Human Decision Processes, 96, 38–55.Google Scholar

Grandey, A. A., & Melloy, R. C. (2017). The state of the heart: Emotional labor as emotion regulation reviewed and revised. Journal of Occupational Health Psychology, 22, 407–22.Google Scholar

Granström, K. (2011). Cheering as an indicator of social identity and self regulation in Swedish ice hockey supporter groups. International Review for the Sociology of Sport, 47, 133–48.Google Scholar

Greene, G. (1961). A burnt out case. London: Heinemann.Google Scholar

Grice, H. P. (1975). Logic and conversation. In Cole, P. & Morgan, J. (Eds.), Syntax and semantics 3: Speech acts (pp. 41–58). New York: Academic Press.Google Scholar

Griffith, J., Connelly, S., Thiel, C., & Johnson, G. (2015). How outstanding leaders lead with affect: An examination of charismatic, ideological, and pragmatic leaders. Leadership Quarterly, 26, 502–17.Google Scholar

Griffiths, P.E. (1997). What emotions really are. Chicago: University of Chicago Press.Google Scholar

Griffiths, P. E., & Scarantino, A. (2009). Emotions in the wild: The situated perspective on emotion. In Robbins, P. & Aydede, M. (Eds.), Cambridge handbook of situated cognition (pp. 437–53). Cambridge: Cambridge University Press.Google Scholar

Gross, J. J. (1998a). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 3, 271–99.Google Scholar

Gross, J. J. (1998b). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74, 224–37.Google Scholar

Gross, J. J. (2015). Emotion regulation: Current status and future prospects. Psychological Inquiry, 26, 1–26.Google Scholar

Gross, J. J., & John, O. P. (2003). Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. Journal of Personality and Social Psychology, 85, 348–62.Google Scholar

Gross, J. J., & Levenson, R. W. (1993). Emotional suppression: Physiology, self-report, and expressive behavior. Journal of Personality and Social Psychology, 64, 970–86.Google Scholar

Gross, J. J., Richards, J. M., & John, O. P. (2006). Emotion regulation in everyday life. In Snyder, D. K., Simpson, J. A. & Hughes, J. N. (Eds.), Emotion regulation in families: Pathways to dysfunction and health (pp. 13–35). Washington, DC: American Psychological Association.Google Scholar

Groth, M., & Grandey, A. A. (2012). From bad to worse: Negative exchange spirals in employee-customer service interactions. Organizational Psychology Review, 2, 208–33.Google Scholar

Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategy and customer detection accuracy. Academy of Management Journal, 52, 958–74.Google Scholar

Gump, B. B., & Kulik, J. A. (1997). Stress, affiliation, and emotional contagion. Journal of Personality and Social Psychology, 72, 305–19.Google Scholar

Gunnery, S., Hall, J., and Ruben, M. (2013). The deliberate Duchenne smile: Individual differences in expressive control. Journal of Nonverbal Behavior, 37, 29–41.Google Scholar

Gyurak, A., Gross, J. J., & Etkin, A. (2011). Explicit and implicit emotion regulation: A dual-process framework. Cognition and Emotion, 25, 400–12.Google Scholar

Hackenbracht, J., & Tamir, M. (2010). Preferences for sadness when eliciting help: Instrumental motives in sadness regulation. Motivation and Emotion, 34, 306–15.Google Scholar

Hadjikhani, N., Hoge, R., Snyder, J., & de Gelder, B. (2008). Pointing with the eyes: The role of gaze in communicating danger. Brain and Cognition, 68, 1–8.Google Scholar

Hagen, E. H., & Bryant, G. A. (2003). Music and dance as a coalition signaling system. Human Nature, 14, 21–51.Google Scholar

Hains, S. C., Hogg, M. A., & Duck, J. M. (1997). Self-categorization and leadership: Effects of group prototypicality and leader stereotypicality. Personality and Social Psychology Bulletin, 23, 1087–99.Google Scholar

Halberstadt, A. G., & Green, L. R. (1993). Social attention and placation theories of blushing. Motivation and Emotion, 17, 53–64.Google Scholar

Halberstadt, J., Winkielmann, P., Niedenthal, P. M., & Dalle, N. (2009). Emotional conception: How embodied emotion concepts guide perception and facial action. Psychological Science, 20, 1254–61.Google Scholar

Halperin, E. (2016). Emotions in conflict: Inhibitors and facilitators of peace making. New York: Routledge.Google Scholar

Halpern, J. (2001). From detached concern to empathy: Humanizing medical practice. New York: Oxford University Press.Google Scholar

Handford, C., Lemon, J., Grimm, M. C., & Vollmer-Conna, U. (2013). Empathy as a function of clinical exposure: Reading emotion in the eyes. PLoS ONE, 8, e65159.Google Scholar

Hansen, C. H., & Hansen, R. D. (1988). Finding the face-in-the-crowd: An anger superiority effect. Journal of Personality and Social Psychology, 54, 917–24.Google Scholar

Hareli, S. (2014). Making sense of the social world and influencing it by using a naïve attribution theory of emotions. Emotion Review, 6, 336–43.Google Scholar

Hareli, S., & Hess, U. (2010). What emotional reactions can tell us about the nature of others: An appraisal perspective on person perception. Cognition and Emotion, 24, 128–40.Google Scholar

Hareli, S., & Parkinson, B. (2008). What’s social about social emotions? Journal for the Theory of Social Behavior, 38, 131–56.Google Scholar

Hareli, S., & Rafaeli, A. (2008). Emotion cycles: On the social influence of emotions in organizations. Research in Organizational Behavior, 28, 35–59.Google Scholar

Harré, R., & Finlay-Jones, R. (1986). Emotion talk across times. In Harré, R. (Ed.), The social construction of emotions (pp. 220–33). Oxford: Blackwell.Google Scholar

Harris, C. R., & Alvarado, N. (2005). Facial expressions, smile types, and self-report during humour, tickle, and pain. Cognition and Emotion, 19, 655–69.Google Scholar

Hassin, R. R., Aviezer, H., & Bentin, S. (2013). Inherently ambiguous: Facial expressions of emotions, in context. Emotion Review, 5, 60–5.Google Scholar

Hatfield, E., Cacioppo, J. T., & Rapson, R. L. (1994). Emotional contagion. New York: Cambridge University Press.Google Scholar

Hayes, S. C., Wilson, K. G., Gifford, E. V., Follette, V. M., & Strosahl, K. (1996). Experiential avoidance and behavioral disorders: A functional dimensional approach to diagnosis and treatment. Journal of Consulting and Clinical Psychology, 64, 1152–68.Google Scholar

Heider, A., & Warner, R. S. (2010). Bodies in sync: Interaction Ritual Theory applied to Sacred Harp singing. Sociology of Religion, 71, 76–97.Google Scholar

Heider, F. (1958). The psychology of interpersonal relations. New York: John Wiley.Google Scholar

Heinemann, L. V., & Heinemann, T. (2017). Burnout research: Emergence and scientific investigation of a contested diagnosis. Sage Open, 7, article 2158244017697154.Google Scholar

Henkel, A. P., Boegershausen, J., Rafaeli, A., & Lemmink, J. (2017). The social dimension of service interactions: Observer reactions to customer incivility. Journal of Service Research, 20, 120–34.Google Scholar

Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. D. (2006). Are all smiles created equal? How emotional contagion and emotional labor affect service relationships. Journal of Marketing, 70, 58–73.Google Scholar

Henriques, J. (2010). The vibrations of affect and their propagation on a night out on Kingston’s dancehall scene. Body & Society, 16, 57–89.Google Scholar

Hepburn, A., & Potter, J. (2012). Crying and crying responses. In Peräkylä, A., & Sorjonen, M.-L. (Eds.), Emotion in interaction (pp. 195–211). Oxford: Oxford University Press.Google Scholar

Hess, U. (2014). Anger is a positive emotion. In Parrott, W. G. (Ed.), The positive side of negative emotions (pp. 55–75). New York: Guilford Press.Google Scholar

Hess, U., Adams, R. B., Grammer, K., & Kleck, R. E. (2009). Face gender and emotion expression: Are angry women more like men? Journal of Vision, 9, 1–8.Google Scholar

Hess, U., Adams, R. B. Jr., & Kleck, R. E. (2005). Who may frown and who should smile? Dominance, affiliation, and the display of happiness and anger. Cognition and Emotion, 19, 515–36.Google Scholar

Hess, U., Adams, R. B. Jr., & Kleck, R. E. (2009). The face is not an empty canvas: How facial expressions interact with facial appearance. Philosophical Transactions of the Royal Society London B, 364, 3497–504.Google Scholar

Hess, U., Banse, R., & Kappas, A. (1995). The intensity of facial expression is determined by underlying affective state and social situation. Journal of Personality and Social Psychology, 69, 280–8.Google Scholar

Hess, U., & Blairy, S. (2001). Facial mimicry and emotional contagion to dynamic emotional facial expressions and their influence on decoding accuracy. International Journal of Psychophysiology, 40, 129–41.Google Scholar

Hess, U., Blaison, C., & Kafetsios, K., (2016). Judging facial emotion expressions in context: The influence of culture and self-construal orientation. Journal of Nonverbal Behavior, 40, 55–64.Google Scholar

Hess, U., & Fischer, A. (2013). Emotional mimicry as social regulation. Personality and Social Psychology Review, 17, 142–57.Google Scholar

Hess, U., & Fischer, A. (2016). Emotional mimicry in social context. Cambridge: Cambridge University Press.Google Scholar

Hess, U., & Hareli, S. (2018). On the malleability of the meaning of contexts: The influence of another person’s emotion expressions on situation perception. Cognition and Emotion, 32, 185–91.Google Scholar

Heyes, C. M. (2005). Imitation by association. In Hurley, S. & Chater, N. (Eds.), Perspectives on imitation: From neuroscience to social science (pp. 157–76). Cambridge, MA: MIT Press.Google Scholar

Hinde, R. A. (1981). Animal signals: Ethological and games-theory approaches are not incompatible. Animal Behaviour, 29, 535–42.Google Scholar

Hinde, R. A. (1985). Was ‘the expression of the emotions’ a misleading phrase? Animal Behavior, 33, 985–92.Google Scholar

Hobson, P. (2002). The cradle of thought: Exploring the origins of thinking. London: Macmillan.Google Scholar

Hochschild, A. R. (1979). Emotion work, feeling rules, and social structure. American Journal of Sociology, 85, 551–75.Google Scholar

Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.Google Scholar

Hodges, S. D., & Biswas-Diener, R. (2007). Balancing the empathy expense account: Strategies for regulating empathic response. In Farrow, T. F. D. & Woodruff, P. W. R. (Eds.), Empathy in mental illness (pp. 389–405). Cambridge: Cambridge University Press.Google Scholar

Hofmann, W., De Houwer, J., Perugini, M., Baeyens, F., & Crombez, G. (2010). Evaluative conditioning in humans: A meta-analysis. Psychological Bulletin, 136, 390–421.Google Scholar

Hogg, M. (2001). A social identity theory of leadership. Personality and Social Psychology Review, 5, 184–200.Google Scholar

Hogg, M. A., Turner, J. C., & Davidson, B. (1990). Polarized norms and social frames of reference: A test of the self-categorization theory of group polarization. Basic and Applied Social Psychology, 11, 77–100.Google Scholar

Hogg, M., & Van Knippenberg, D. (2003). Social identity and leadership processes in groups. Advances in Experimental Social Psychology, 35, 1–52.Google Scholar

Holman, D. (2016). How does customer affiliative behaviour shape the outcomes of employee emotion regulation? A daily diary study of supermarket checkout operators. Human Relations, 69, 1139–62.Google Scholar

Holodynski, M., & Friedlmeier, W. (2006). Development of emotions and emotion regulation. New York: Springer.Google Scholar

Hoogland, C. E., Schurtz, D. R., Cooper, C. M., Combs, D. J., Brown, E. G., & Smith, R. H. (2015). The joy of pain and the pain of joy: In-group identification predicts schadenfreude and gluckschmerz following rival groups’ fortunes. Motivation and Emotion, 39, 260–81.Google Scholar

Hopkins, N., Reicher, S., Khan, S. S., Tewari, S., Srinivasan, N., & Stevenson, C. (2016). Explaining effervescence: Investigating the relationship between shared social identity and positive experience in crowds. Cognition and Emotion, 30, 20–32.Google Scholar

Hornsey, M. J., Okimoto, T. G., & Wenzel, M. (2017). The appraisal gap: Why victim and transgressor groups disagree on the need for a collective apology. European Journal of Social Psychology, 47, 135–47.Google Scholar

Houston, L., III, Grandey, A., & Sawyer, K. (2018). Who cares if ‘service with a smile’ is authentic? An expectancy-based model of customer race and differential service reactions. Organizational Behavior and Human Decision Processes, 144, 85–96.Google Scholar

Howell, A. J., Turowski, J. B., & Buro, K. (2012). Guilt, empathy, and apology. Personality and Individual Differences, 53, 917–22.Google Scholar

Howell, J. M., & Shamir, B. (2005). The role of followers in the charismatic leadership process: Relationships and their consequences. Academy of Management Review, 30, 96–112.Google Scholar

Hülsheger, U. R., Lang, J. W. B., & Maier, G. W. (2010). Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. Journal of Occupational Health Psychology, 15, 505–21.Google Scholar

Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16, 361–89.Google Scholar

Hulsman, R. L., Pranger, S., Koot, S., Fabriek, M., Karemaker, J. M., & Smets, E. M. A. (2010). How stressful is doctor-patient communication? Physiological and psychological stress of medical students in simulated history taking and bad-news consultations. International Journal of Psychophysiology, 77, 26–34.Google Scholar

Humphrey, R. H., Burch, G. F., and Adams, L. L. (2016). The benefits of merging leadership research and emotions research. Frontiers in Psychology, 7, article 1022.Google Scholar

Humphrey, R. H., Pollack, J. M., & Hawver, T. (2008). Leading with emotional labor. Journal of Managerial Psychology, 23, 151–68.Google Scholar

Huntsinger, J. R., Isbell, L. M., & Clore, G. L. (2014). The affective control of thought: Malleable, not fixed. Psychological Review, 121, 600–18.Google Scholar

Huntsinger, J. R., & Ray, C. (2016). A flexible influence of affective feelings on creative and analytic performance. Emotion, 16, 826–37.Google Scholar

Hutcherson, C. A., & Gross, J. J. (2011). The moral emotions: A social-functionalist account of anger, disgust, and contempt. Journal of Personality and Social Psychology, 100, 719–37.Google Scholar

Hutchins, E. (1995). Cognition in the wild. Cambridge, MA: MIT Press.Google Scholar

Hutson, S. P., Hall, J. M., & Pack, F. L. (2015). Survivor guilt: Analyzing the concept and its contexts. ANS Advances in Nursing Science, 38, 20–33.Google Scholar

Huttenlocher, J., Hedges, L. V., & Vevea, J. L. (2000). Why do categories affect stimulus judgment? Journal of Experimental Psychology: General, 129, 220–41.Google Scholar

Ioannou, M., Al-Ramiah, A., & Hewstone, M. (2017). An experimental comparison of direct and indirect intergroup contact. Journal of Experimental Social Psychology, 76, 393–403.Google Scholar

Isen, A. M., Daubman, K. A., & Nowicki, G. P. (1987). Positive affect facilitates creative problem solving. Journal of Personality and Social Psychology, 52, 1122–31.Google Scholar

Ito, T. A., Chino, K. W., Devine, P. G., Lorig, T. S., & Cacioppo, J. T. (2006). The influence of facial feedback on race bias. Psychological Science, 17, 256–61.Google Scholar

Iyer, A., & Leach, C. W. (2008). Emotion in intergroup relations. European Review of Social Psychology, 19, 86–125.Google Scholar

Iyer, A., Schmader, T., & Lickel, B. (2007). Why individuals protest the perceived transgressions of their country: The role of anger, shame, and guilt. Personality and Social Psychology Bulletin, 33, 572–87.Google Scholar

Izard, C. (1971). The face of emotion. New York: Appleton-Century-Crofts.Google Scholar

Jack, R. E., Garrod, O. G. B., Yu, H., Caldara, R., & Schyns, P. G. (2012). Facial expressions of emotion are not culturally universal. Proceedings of the National Academy of Sciences of the United States of America, 109, 7241–4.Google Scholar

Jahoda, M. (1989). Why a non-reductionist social psychology is almost too difficult to be tackled but too fascinating to be left alone. British Journal of Social Psychology, 28, 71–8.Google Scholar

Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (1999). Social motives and emotional feelings as determinants of facial displays: The case of smiling. Personality and Social Psychology Bulletin, 25, 424–35.Google Scholar

Jakobs, E., Manstead, A. S. R., & Fischer, A. H. (2001). Social context effects on acial activity in a negative emotional setting. Emotion, 1, 51–69.Google Scholar

James, W. (1884). What is an emotion? Mind, 9, 188–205.Google Scholar

James, W. (1898). The principles of psychology (Vol. 2). London: Macmillan.Google Scholar

Jäncke, L., & Kaufmann, N. (1994). Facial EMG responses to odors in solitude and with an audience. Chemical Senses, 19, 99–111.Google Scholar

Jänig, W. (2006). The integrative action of the autonomic nervous system: Neurobiology of homeostasis. Cambridge: Cambridge University Press.Google Scholar

Jefferson, G. (1985). An exercise in the transcription and analysis of laughter. In Van Dijk, A. & Teun, A. (Eds.), Handbook of discourse analysis (Vol. 3, pp. 25–34). London: Academic Press.Google Scholar

Jefferson, G. (2004). Glossary of transcript symbols with an introduction. In Lerner, G. H. (Ed.), Conversation analysis: Studies from the first generation (pp. 13–31). Amsterdam: John Benjamins.Google Scholar

Johnson, S., & Jacob, T. (2000). Sequential interactions in the marital communication of depressed men and women. Journal of Consulting and Clinical Psychology, 68, 4–12.Google Scholar

Johnson-Laird, P. N., & Oatley, K. (1989). The language of emotions: An analysis of a semantic field. Cognition and Emotion, 3, 81–123.Google Scholar

Joinson, C. (1992). Coping with compassion fatigue. Nursing, 22, 116–22.Google Scholar

Jones, E. E., Wood, G. C., & Quattrone, G. A. (1981). Perceived variability of personal characteristics in ingroups and outgroups: The role of knowledge and evaluation. Personality and Social Psychology Bulletin, 7, 523–8.Google Scholar

Jones, S. (1996). Imitation or exploration? Young infants’ matching of adults’ oral gestures. Child Development, 67, 1952–69.Google Scholar

Judge, T. A., & Bono, J. E. (2000). Five-factor model of personality and transformational leadership. Journal of Applied Psychology, 85, 751–65.Google Scholar

Judge, T. A., Piccolo, R. F., & Kosalka, T. (2009). The bright and dark sides of leader traits: A review and theoretical extension of the leader trait paradigm. Leadership Quarterly, 20, 855–75.Google Scholar

Judge, T. A., Woolf, E. F., & Hurst, C. (2009). Is emotional labor more difficult for some than for others? A multi-level, experience sampling study. Personnel Psychology, 62, 57–88.Google Scholar

Kafetsios, K., Hantzara, K., Anagnostopoulos, F., & Niakas, D. (2016). Doctors’ attachment orientations, emotion regulation strategies, and patient satisfaction: A multilevel analysis. Health Communication, 31, 772–7.Google Scholar

Kalokerinos, E. K., Tamir, M., & Kuppens, P. (2017). Instrumental motives in negative emotion regulation in daily life: Frequency, consistency, and predictors. Emotion, 17, 648–57.Google Scholar

Kamachi, M., Bruce, V., Mukaida, S., Gyoba, J., Yoshikawa, S., & Akamatsu, S. (2001). Dynamic properties influence the perception of facial expressions. Perception, 30, 875–87.Google Scholar

Kameda, T., Ohtsubo, Y., & Takezawa, M. (1997). Centrality in socio-cognitive networks and social influence: An illustration in a group decision-making context. Journal of Personality and Social Psychology, 73, 296–309.Google Scholar

Kammeyer-Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y., & Halvorsen-Ganepola, M. D. K. (2013). A meta-analytic structural model of dispositional affectivity and emotional labor. Personnel Psychology, 66, 47–90.Google Scholar

Kampfe, N., & Mitte, K. (2009). What you wish is what you get? The meaning of individual variability in desired affect and affective discrepancy. Journal of Research in Personality, 43, 409–18.Google Scholar

Kappas, A. (2011). Emotion and regulation are one! Emotion Review, 3, 17–25.Google Scholar

Kayyal, M., Widen, S., & Russell, J. A. (2015). Context is more powerful than we think: Contextual cues override facial cues even for valence. Emotion, 15, 287–91.Google Scholar

Keating, C. F., & Doyle, J. (2002). The faces of desirable mates and dates contain mixed social status cues. Journal of Experimental Social Psychology, 38, 414–24.Google Scholar

Keltner, D. (1995). Signs of appeasement: Evidence for the distinct displays of embarrassment, amusement, and shame. Journal of Personality and Social Psychology, 68, 441–54.Google Scholar

Keltner, D., & Buswell, B. N. (1997). Embarrassment: Its distinct form and appeasement function. Psychological Bulletin, 122, 250–70.Google Scholar

Keltner, D., & Cordaro, D. T. (2017). Understanding multimodal emotional expressions. In Fernandez-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 57–75). Oxford: Oxford University Press.Google Scholar

Keltner, D., Gruenfeld, D. H., & Anderson, C. (2003). Power, approach, and inhibition. Psychological Bulletin, 110, 265–84.Google Scholar

Keltner, D., & Haidt, J. (1999). Social functions of emotions at four levels of analysis. Cognition and Emotion, 13, 505–21.Google Scholar

Keltner, D., & Haidt, J. (2003). Approaching awe, a moral, spiritual, and aesthetic emotion. Cognition and Emotion, 17, 297–314.Google Scholar

Keltner, D., Haidt, J., & Shiota, M. N. (2006). Social functionalism and the evolution of emotions. In Schaller, M., Simpson, J. A. & Kenrick, D. T. (Eds.), Evolution and social psychology (pp. 115–42). New York: Psychology Press.Google Scholar

Keltner, D., Van Kleef, G. A., Chen, S., & Kraus, M. (2008). A reciprocal influence model of social power: Emerging principles and lines of inquiry. Advances in Experimental Social Psychology, 40, 151–92.Google Scholar

Kendon, A. (1967). Some functions of gaze direction in social interaction. Acta Psychologica, 32, 1–25.Google Scholar

Kiesler, S., Siegel, J., & McGuire, T. W. (1984). Social psychological aspects of computer-mediated communication. American Psychologist, 39, 1123–34.Google Scholar

Kim, E., & Yoon, D. J. (2012). Why does service with a smile make employees happy? A social interaction model. Journal of Applied Psychology, 97, 1059–67.Google Scholar

Kim, P. H., Mislin, A., Tuncel, E., Fehr, R., Cheshin, A., & van Kleef, G. A. (2017). Power as an emotional liability: Implications for perceived authenticity and trust after a transgression. Journal of Experimental Psychology: General, 146, 1379–401.Google Scholar

Klineberg, O. (1940). Social psychology. New York: Holt.Google Scholar

Klinnert, M. D., Campos, J. J., Sorce, J. F., Emde, R. N., & Svejda, M. (1983). Emotions as behavior regulators: Social referencing in infancy. In Plutchik, R. & Kellerman, H. (Eds.), Emotions: Theory, research and experience (Vol. 2, pp. 57–86). New York: Academic Press.Google Scholar

Kobayashi, H., & Kohshima, S. (1997). Unique morphology of the human eye. Nature, 387, 767–8.Google Scholar

Kokkinaki, T. S., Vasdekis, V. G. S., Koufaki, Z. E., & Trevarthen, C. B. (2017). Coordination of emotions in mother-infant dialogues. Infant and Child Development, 26, e1973.Google Scholar

Kölliker, M., Brodie, E. D. III, & Moore, A. J. (2005). The coadaptation of parental supply and offspring demand. The American Naturalist, 166, 506–16.Google Scholar

Konvalinka, I., Xygalatas, D., Bulbulia, J., Schjødt, U., Jegindø, E-M., Wallot, S., Van Ordend, G., & Roepstorff, A. (2011). Synchronized arousal between performers and related spectators in a fire-walking ritual. Proceedings of the National Academy of Sciences of the United States of America, 108, 8514–19.Google Scholar

Koole, S. (2009). The psychology of emotion regulation: An integrative review. Cognition and Emotion, 23, 4–41.Google Scholar

Korb, S., Grandjean, D., & Scherer, K. R. (2010). Timing and voluntary suppression of facial mimicry to smiling faces in a go/nogo task: An EMG study. Biological Psychology, 85, 347–9.Google Scholar

Korsvold, L., Lie, H. C., Mellblom, A. V., Ruud, E., Loge, J. H., & Finset, A. (2016). Tailoring the delivery of cancer diagnosis to adolescent and young adult patients displaying strong emotions: An observational study of two cases. International Journal of Qualitative Studies on Health and Well-Being, 11, article 30763.Google Scholar

Kotsoni, E., de Haan, M., & Johnson, M. H. (2001). Categorical perception of facial expressions by 7-month-old infants. Perception, 30, 1115–25.Google Scholar

Kövecses, Z. (1990). Emotion concepts. New York: Springer-Verlag.Google Scholar

Kragel, P. A., & LaBar, K. S. (2016). Decoding the nature of emotion in the brain. Trends in Cognitive Science, 20, 444–55.Google Scholar

Kramer, A. D. I., Guillory, J. E., & Hancock, J. T. (2014). Experimental evidence of massive-scale emotional contagion through social networks. Proceedings of the National Academy of Sciences of the United States of America, 111, 8788–90.Google Scholar

Kraut, R. E., & Johnston, R. E. (1979). Social and emotional messages of smiling: An ethological approach. Journal of Personality and Social Psychology, 37, 1539–53.Google Scholar

Kreibig, S. D. (2010). Autonomic nervous system activity in emotion: A review. Biological Psychology, 84, 394–421.Google Scholar

Kristensen, T. S., Borritz, M., Villadsen, E., & Christensen, K. B. (2005). The Copenhagen burnout inventory: A new tool for the assessment of burnout. Work and Stress, 19, 192–207.Google Scholar

Kross, E., & Ayduk, Ö. (2011). Making meaning out of negative experiences by self-distancing. Current Directions in Psychological Science, 20, 187–91.Google Scholar

Krull, D. S. (1993). Does the grist change the mill? The effect of the perceiver’s inferential goal on the process of social inference. Personality and Social Psychology Bulletin, 19, 340–8.Google Scholar

Krumhuber, E. G., Kappas, A., & Manstead, A. S. R. (2013). Effects of dynamic aspects of facial expressions: A review. Emotion Review, 5, 41–6.Google Scholar

Krumhuber, E. G., & Manstead, A. S. R. (2009). Can Duchenne smiles be feigned? New evidence on felt and false smiles. Emotion, 9, 807–20.Google Scholar

Kuppens, P., Van Mechelen, I., Smits, D. J. M., & De Boeck, P. (2003). The appraisal basis of anger: Specificity, necessity and sufficiency of components. Emotion, 3, 254–69.Google Scholar

Kuppens, T., Yzerbyt, V. Y., Dandache, S., Fischer, A. H., & van der Schalk, J. (2013). Social identity salience shapes group-based emotions through group-based appraisals. Cognition and Emotion, 27, 1359–77.Google Scholar

Laird, J. D. (1974). Self-attribution of emotion: The effects of expressive behavior on the quality of emotional experience. Journal of Personality and Social Psychology, 29, 473–86.Google Scholar

Laird, J. D., & Bresler, C. (1992). The process of emotional experience: A self-perception theory. In Clark, M. S. (Ed.), Review of personality and social psychology 13: Emotion (pp. 213–34). Newbury Park, CA: Sage.Google Scholar

Lakin, J. L., Chartrand, T. L., & Arkin, R. M. (2008). I am too just like you: The effects of ostracism on nonconscious mimicry. Psychological Science, 19, 816–22.Google Scholar

Lakoff, G. (1987). Women, fire, and dangerous things: What categories reveal about the mind. Chicago: University of Chicago Press.Google Scholar

Lakoff, G., & Kövecses, Z. (1987). The cognitive model of anger inherent in American English. In Holland, D. & Quinn, N. (Eds.), Cultural models in language and thought (pp. 195–221). Cambridge: Cambridge University Press.Google Scholar

Lambie, J., & Marcel, A. (2002). Consciousness and emotion experience: A theoretical framework. Psychological Review, 109, 219–59.Google Scholar

Lamm, H., & Myers, D. G. (1978). Group-induced polarization of attitudes and behavior. Advances in Experimental Social Psychology, 11, 145–95.Google Scholar

Lammers, J., Galinsky, A. D., Gordijn, E. H., & Otten, S. (2008). Illegitimacy moderates the effects of power on approach. Psychological Science, 19, 557–64.Google Scholar

Lane, A. M., Beedie, C. J., Davenport, T. J., & Stanley, D. M. (2011). Instrumental emotion regulation in sport: Relationships between beliefs about emotion and emotion regulation strategies used by athletes. Scandinavian Journal of Medicine and Science in Sports, 21, 445–51.Google Scholar

Larsen, R. J. (2000). Toward a science of mood regulation. Psychological Inquiry, 11, 129–41.Google Scholar

Latané, B., & Darley, J. M. (1968). Group inhibition of bystander intervention in emergencies. Journal of Personality and Social Psychology, 10, 215–21.Google Scholar

Lazarus, R. S. (1966). Psychological stress and the coping process. New York: McGraw-Hill.Google Scholar

Lazarus, R.S. (1984). On the primacy of cognition. American Psychologist, 39, 124–9.Google Scholar

Lazarus, R.S. (1991a). Emotion and adaptation. New York: Oxford University Press.Google Scholar

Lazarus, R.S. (1991b). Cognition and motivation in emotion. American Psychologist, 46, 352–67.Google Scholar

Lazarus, R.S., & Folkman, S. (1984). Stress, appraisal, and coping. New York: Springer-Verlag.Google Scholar

Leach, C. W., Iyer, A., & Pedersen, A. (2006). Guilt and anger about in-group advantage as explanations of the willingness for political action. Personality and Social Psychology Bulletin, 32, 1232–45.Google Scholar

Leach, C. W., & Spears, R. (2009). Dejection at in-group defeat and schadenfreude toward second-and third-party out-groups. Emotion, 9, 659–65.Google Scholar

Leach, C. W., Spears, R., Branscombe, N. R., & Doosje, B. (2003). Malicious pleasure: Schadenfreude at the suffering of an outgroup. Journal of Personality and Social Psychology, 84, 932–43.Google Scholar

Leary, M. R. (1983). A brief version of the Fear of Negative Evaluation Scale. Personality and Social Psychology Bulletin, 9, 371–5.Google Scholar

Leary, M. R., Britt, T. W., Cutlip , W. D., & Templeton, J. L. (1992). Social blushing. Psychological Bulletin, 112, 446–60.Google Scholar

Leary, M. R, Landel, J. L., & Patton, K. M. (1996). The motivated expression of embarrassment following a self-presentational predicament. Journal of Personality, 64, 619–36.Google Scholar

Le Bon, G. (1895, tr. 1947). The crowd: A study of the popular mind. London: Ernest Benn.Google Scholar

Lee, D. H., Susskind, J. M., & Anderson, A. K. (2013). Social transmission of the sensory benefits of eye widening in fear expression. Psychological Science, 24, 957–65.Google Scholar

Leighton, J., Bird, G., Orsini, C., & Heyes, C. M. (2010). Social attitudes modulate automatic imitation. Journal of Experimental Social Psychology, 46, 905–10.Google Scholar

Lejuez, C. W., Read, J. P., Kahler, C. W., Richards, J. B., Ramsey, S. E., Stuart, G. L., Strong, D. R., & Brown, R. A. (2002). Evaluation of a behavioral measure of risk taking: The Balloon Analogue Risk Task (BART). Journal of Experimental Psychology: Applied, 8, 75–84.Google Scholar

Lelieveld, G.-J., Van Dijk, E., Van Beest, I., Steinel, W., & Van Kleef, G. A. (2011). Disappointed in you, angry about your offer: Distinct negative emotions induce concessions via different mechanisms. Journal of Experimental Social Psychology, 47, 635–41.Google Scholar

Lelieveld, G.-J., Van Dijk, E., Van Beest, I., & Van Kleef, G. A. (2012). Why anger and disappointment affect others’ bargaining behavior differently: The moderating role of power and the mediating role of reciprocal and complementary emotions. Personality and Social Psychology Bulletin, 38, 1209–21.Google Scholar

Lelieveld, G.-J., Van Dijk, E., Van Beest, I., & Van Kleef, G. A. (2013). Does communicating disappointment in negotiations help or hurt? Solving an apparent inconsistency in the social-functional approach to emotions. Journal of Personality and Social Psychology, 105, 605–20.Google Scholar

Levenson, R. W. (1988). Emotion and the autonomic nervous system: A prospectus for research on autonomic specificity. In Wagner, H. L. (Ed.), Social psychophysiology and emotion: Theory and clinical applications (pp. 17–42). Chichester: Wiley.Google Scholar

Levenson, R. W., & Gottman, J. M. (1983). Marital interaction: Physiological linkage and affective exchange. Journal of Personality and Social Psychology, 45, 587–97.Google Scholar

Leventhal, H., & Mace, W. (1970). The effect of laughter on evaluation of a slapstick movie. Journal of Personality, 38, 16–30.Google Scholar

Leventhal, H., & Scherer, K. R. (1987). The relationship of emotion and cognition: A functional approach to a semantic controversy. Cognition and Emotion, 1, 3–28.Google Scholar

Levinson, S. C. (1983). Pragmatics. Cambridge: Cambridge University Press.Google Scholar

Levy, R. (1973). Tahitians. Chicago, IL: Chicago University Press.Google Scholar

Lewis, K. M. (2000). When leaders display emotion: How followers respond to negative emotional expression of male and female leaders. Journal of Organizational Behavior, 21, 221−34.Google Scholar

Lewis, M. D., & Liu, Z. (2011). Three time-scales of neural self-organization underlying human basic and non-basic emotions. Emotion Review, 3, 416–23.Google Scholar

Leyens, J.-P., Paladino, P. M., Rodriguez-Torres, R., Vaes, J., Demoulin, S., Rodriguez-Perez, A., & Gaunt, R. (2000). The emotional side of prejudice: The role of secondary emotions. Personality and Social Psychology Review, 4, 186–97.Google Scholar

Leyens, J.-P., Rodriguez-Perez, A., Rodriguez-Torres, R., Gaunt, R., Paladino, M. P., Vaes, J., & Demoulin, S. (2001). Psychological essentialism and the differential attribution of uniquely human emotions to ingroups and outgroups. European Journal of Social Psychology, 31, 395–411.Google Scholar

Lipps, T. (1907). Das Wissen von fremden Ichen. In Lipps, T. (Ed.), Psychologische Untersuchungen (Band 1, pp. 694–722). Leipzig: Engelmann.Google Scholar

Lief, H. I., & Fox, R. C. (1963). Training for ‘detached concern’ in medical students. In Lief, H. I., Lief, V. F. & Lief, N. R. (Eds.), The psychological basis of medical practice (pp. 12–35). New York: Harper & Row.Google Scholar

Little, L. M., Gooty, J., & Williams, M. (2016). The role of leader emotion management in leader-member exchange and follower outcomes. Leadership Quarterly, 27, 85–97.Google Scholar

Lively, K. J. (2000). Reciprocal emotion management: Working together to maintain stratification in private law firms. Work and Occupations, 27, 32–63.Google Scholar

Livingstone, A. G., Spears, R., Manstead, A. S. R., Bruder, M., & Shepherd, L. (2011). We feel, therefore we are: Emotion as a basis for self-categorization and social action. Emotion, 11, 754–67.Google Scholar

Livingstone, A. G., Shepherd, L., Spears, R., & Manstead, A. S. R. (2016). ‘Fury, us’: Anger as a basis for new group self‐categories. Cognition and Emotion, 30, 183–92.Google Scholar

Lukács, G. (1971). History and class consciousness: Studies in Marxist dialectics. Cambridge, MA: MIT Press.Google Scholar

Lutz, C. A. (1982). The domain of emotion words on Ifaluk. American Ethnologist, 9, 113–28.Google Scholar

Lutz, C. A. (1988). Unnatural emotions: Everyday sentiments on a micronesian atoll and their challenge to western theory. Chicago, IL: University of Chicago Press.Google Scholar

Lutz, C. A., & Abu-Lughod, L. (1990). Language and the politics of emotion. New York: Cambridge University Press.Google Scholar

Mackie, D. M. (1986). Social identification effects in group polarization. Journal of Personality and Social Psychology, 50, 720–8.Google Scholar

Mackie, D. M., & Cooper, J. (1984). Attitude polarization: Effects of group membership. Journal of Personality and Social Psychology, 46, 575–86.Google Scholar

Mackie, D. M., Devos, T., & Smith, E. R. (2000). Intergroup emotions: Explaining offensive action tendencies in an intergroup context. Journal of Personality and Social Psychology, 79, 602–16.Google Scholar

Mackintosh, N. J. (2011). IQ and human intelligence (2nd edition). Oxford: Oxford University Press.Google Scholar

Mahoney, S., Sladek, R. M., & Neild, T. (2016). A longitudinal study of empathy in preclinical and clinical medical students and clinical supervisors. BMC Medical Education, 16, 270.Google Scholar

Mann, L., Feddes, A. R., Doosje, B., & Fischer, A. H. (2016). Withdraw or affiliate? The role of humiliation during initiation rituals. Cognition and Emotion, 30, 80–100.Google Scholar

Manstead, A. S. R., & Fischer, A. H. (2001). Social appraisal: The social world as object of and influence on appraisal processes. In Scherer, K. R., Schorr, A. & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, methods, research (pp. 221–32). New York: Oxford University Press.Google Scholar

Manstead, A. S. R., & Wagner, H. L. (1981). Arousal, cognition and emotion: An appraisal of two-factor theory. Current Psychological Reviews, 1, 35–54.Google Scholar

Maringer, M., Krumhuber, E. G., Fischer, A. H., & Niedenthal, P. M. (2011). Beyond smile dynamics: Mimicry and beliefs in judgments of smiles. Emotion, 11, 181–7.Google Scholar

Markus, H. R., & Kitayama, S. (1991). Culture and the self: Implications for cognition, emotion, and motivation. Psychological Review, 98, 224–53.Google Scholar

Marsh, A. A., Elfenbein, H. A., & Ambady, N. (2003). Nonverbal ‘accents’: Cultural differences in facial expressions of emotion. Psychological Science, 14, 373–6.Google Scholar

Marshall, G., & Zimbardo, P. G. (1979). Affective consequences of inadequately explained physiological arousal. Journal of Personality and Social Psychology, 37, 970–88.Google Scholar

Martin, J., Rychlowska, M., Wood, A., & Niedenthal, P. (2017). Smiles as multipurpose social signals. Trends in Cognitive Science, 21, 864–77.Google Scholar

Maslach, C. (1978). The client role in staff burn-out. Journal of Social Issues, 34, 111–24.Google Scholar

Maslach, C. (1979). Negative emotional biasing of unexplained arousal. Journal of Personality and Social Psychology, 37, 953–69.Google Scholar

Maslach, C. (1982). Burnout: The cost of caring. Englewood Cliffs, NJ: Prentice Hall.Google Scholar

Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Occupational Behavior, 2, 99–113.Google Scholar

Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). MBI: The Maslach Burnout Inventory: Manual. Palo Alto, CA: Consulting Psychologists Press.Google Scholar

Maslach, C., & Leiter, M. P. (1997). The truth about burnout. San Francisco: Jossey-Bass.Google Scholar

Maslach, C., & Pines, A. (1977). The burn-out syndrome in the day care setting. Child Care Quarterly, 6, 100–13.Google Scholar

Masters, W. H., & Johnson, V. E. (1966). Human sexual response. Boston: Little, Brown and Co.Google Scholar

Masuda, T., Ellsworth, P. C., Mesquita, B., Leu, J., Tanida, S., & Van de Veerdonk, E. (2008). Placing the face in context: Cultural differences in the perception of facial emotion. Journal of Personality and Social Psychology, 94, 365–81.Google Scholar

Masuda, T., Wang, H., Ishii, K., & Ito, K. (2012). Do surrounding figures’ emotions affect judgment of the target figure’s emotion? Comparing the eye-movement patterns of European Canadians, Asian Canadians, Asian international students, and Japanese. Frontiers in Integrative Neuroscience, 6, article 72.Google Scholar

Matsumoto, D., & Ekman, P. (1988). Japanese and Caucasian facial expressions of emotion (JACFEE) [Slides]. San Francisco: San Francisco State University, Department of Psychology, Intercultural and Emotion Research Laboratory.Google Scholar

Matsumoto, D., & Hwang, H. C. (2017). Methodological issues regarding cross-cultural studies of judgments of facial expressions. Emotion Review, 9, 375–82.Google Scholar

Matsumoto, D., & Willingham, B. (2006). The thrill of victory and the agony of defeat: Spontaneous expressions of medal winners of the 2004 Athens Olympic Games. Journal of Personality and Social Psychology, 91, 568–81.Google Scholar

Matsumoto, D., & Willingham, B. (2009). Spontaneous facial expressions of emotion of blind individuals. Journal of Personality and Social Psychology, 96, 1–10.Google Scholar

Mayer, A., & Traüble, B. E. (2012). Synchrony in the onset of mental state understanding across cultures: A study among children in Samoa. International Journal of Behavioral Development, 37, 21–8.Google Scholar

Mazziotta, A., Mummendey, A., & Wright, S. C. (2011). Vicarious intergroup contact effects: Applying social-cognitive theory to intergroup contact research. Group Processes and Intergroup Relations, 14, 255–74.Google Scholar

McGrath, J. E., & Kelly, J. R. (1986). Time and human interaction: Toward a social psychology of time. New York: Guilford Press.Google Scholar

McGuire, G. M. (2007). Intimate work: A typology of the social support that workers provide to their network members. Work and Occupations, 34, 125–47.Google Scholar

McIntosh, D. M. (1996). Facial feedback hypothesis: Evidence, implications, and directions. Motivation and Emotion, 20, 121–47.Google Scholar

McNeill, A., Pehrson, S., & Stevenson, C. (2017). The rhetorical complexity of competitive and common victimhood in conversational discourse. European Journal of Social Psychology, 47, 167–79.Google Scholar

McNeill, W. (1995). Keeping together in time. Cambridge, MA: Harvard University Press.Google Scholar

Mead, G. H. (1934). Mind, self, and society. Chicago, IL: University of Chicago Press.Google Scholar

Medler-Liraz, H., & Seger-Guttmann, T. (2018). Authentic emotional displays, leader-member exchange, and emotional exhaustion. Journal of Leadership and Organization Studies, 25, 76–84.Google Scholar

Meltzoff, A. N., & Moore, M. K. (1977). Imitation of facial and manual gestures by human neonates. Science, 198, 75–78.Google Scholar

Meltzoff, A. N., & Moore, M. K. (1983). Newborn infants imitate adult facial gestures. Child Development, 54, 702–9.Google Scholar

Meltzoff, A. N., & Moore, M. K. (1997). Explaining facial imitation: a theoretical model. Early Development and Parenting, 6, 179–92.Google Scholar

Mesmer-Magnus, J. R., DeChurch, L. A., & Wax, A. (2012). Moving emotional labor beyond surface and deep acting: A discordance-congruence perspective. Organizational Psychology Review, 2, 6–53.Google Scholar

Messinger, D. S., Fogel, A., & Dickson, K. L. (1999). What’s in a smile? Developmental Psychology, 33, 701–8.Google Scholar

Miller, R. S. (1992). The nature and severity of self-reported embarrassing circumstances. Personality and Social Psychology Bulletin, 18, 190–8.Google Scholar

Miller, R. S. (2004). Emotion as adaptive interpersonal communication: The case of embarrassment. In Tiedens, L. Z. & Leach, C. W. (Eds.), The social life of emotions (pp. 87–104). Cambridge: Cambridge University Press.Google Scholar

Mori, M. (1970, tr. 2012, K. F. MacDorman & N. Kageki).The uncanny valley (Bukimi no tani). IEEE Robotics and Automation, 19, 98–100.Google Scholar

Morris, J. A., & Feldman, D. C. (1996). The dimensions, antecedents, and consequences of emotional labor. Academy of Management Review, 21, 986–1010.Google Scholar

Morsbach, H., & Tyler, W. J. (1986). A Japanese emotion: Amae. In Harré, R. (Ed.), The social construction of emotion (pp. 289–308). New York: Blackwell.Google Scholar

Moscovici, S., & Zavalloni, M. (1969). The group as a polarizer of attitudes. Journal of Personality and Social Psychology, 12, 125–35.Google Scholar

Mowrer, O. H. (1947). On the dual nature of learning: A reinterpretation of conditioning and problem solving. Harvard Educational Review, 17, 102–48.Google Scholar

Mumenthaler, C., & Sander, D. (2012). Social appraisal influences recognition of emotions. Journal of Personality and Social Psychology, 102, 1118–35.Google Scholar

Mumenthaler, C., & Sander, D. (2015). Automatic integration of social information in emotion recognition. Journal of Experimental Psychology: General, 144, 392–9.Google Scholar

Munn, N. L. (1940). The effect of knowledge of the situation upon judgment of emotion from facial expressions. The Journal of Abnormal and Social Psychology, 35, 324–38.Google Scholar

Murray, L., & Trevarthen, C. (1985). Emotional regulation on interactions between two-month-olds and their mothers. In Field, T. M. & Fox, N. A. (Eds.), Social perception in infants (pp. 177–97). Norwood, NJ: Ablex.Google Scholar

Myers, D. G., Bach, P. J., & Schreiber, B. V. (1974). Normative and informational effects of group interaction. Sociometry, 37, 275–86.Google Scholar

Nadler, A., & Shnabel, N. (2015). Intergroup reconciliation: Instrumental and socio-emotional processes and the needs-based model. European Review of Social Psychology, 26, 93–125.Google Scholar

Nagy, E., & Molnár, P. (2004). Homo imitans or homo provocans? Human imprinting model of neonatal imitation. Infant Behavior and Development, 27, 54–63.Google Scholar

Nakamura, M., Buck, R., & Kenny, D. A. (1990). Relative contributions of expressive behavior and contextual information to the judgment of the emotional state of another. Journal of Personality and Social Psychology, 59, 1032–9.Google Scholar

Negishi, K. (2012). Smiling in the post-Fordist ‘affective’ economy. Transformations, 22.Google Scholar

Nelissen, R. M. A., & Zeelenberg, M. (2009). When guilt evokes self-punishment: evidence for the existence of a Dobby Effect. Emotion, 9, 118–22.Google Scholar

Nelson, G. M., & Beach, S. R. H. (1990). Sequential interaction in depression: Effects of depressive behavior on spousal aggression. Behavior Therapy, 21, 167–82.Google Scholar

Nelson, N. L., & Russell, J. A. (2013). Universality revisited. Emotion Review, 5, 8–15.Google Scholar

Netzer, L., van Kleef, G. A., & Tamir, M. (2015). Interpersonal instrumental emotion regulation. Journal of Experimental Social Psychology, 58, 124–135.Google Scholar

Neumann, M., Edelhäuser, F., Tauschel, D., Fischer, M. R., Wirtz, M., Woopen, C., Haramati, A., & Scheffer, C. (2011). Empathy decline and its reasons: A systematic review of studies with medical students and residents. Academic Medicine, 86, 996–1009.Google Scholar

Neville, F., & Reicher, S. (2011). The experience of collective participation: Shared identity, relatedness and emotionality. Contemporary Social Science, 6, 377–96.Google Scholar

Newcombe, M. J., & Ashkanasy, N. M. (2002). The role of affect and affective congruence in perceptions of leaders: An experimental study. Leadership Quarterly, 13, 601–14.Google Scholar

Nezlek, J. B., Vansteelandt, K., Van Mechelen, I., & Kuppens, P. (2008). Appraisal-emotion relationships in everyday life. Emotion, 8, 145–50.Google Scholar

Niedenthal, P. M., Mermillod, M., Maringer, M., & Hess, U. (2010). The Simulation of Smiles (SIMS) model: Embodied simulation and the meaning of facial expression. Behavioral and Brain Sciences, 33, 417–33.Google Scholar

Niedenthal, P. M., Wood, A., Rychlowska, M., & Korb, S. (2017). Embodied simulation in decoding facial expression. In Fernández-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 397–413). Oxford: Oxford University Press.Google Scholar

Niederland, W. G. (1961). The problem of the survivor. Journal of the Hillside Hospital, 10, 233–47.Google Scholar

Niven, K. (2016). Why do people engage in interpersonal emotion regulation at work? Organizational Psychology Review, 6, 305–23.Google Scholar

Niven, K. (2017). The four key characteristics of interpersonal emotion regulation. Current Opinion in Psychology, 17, 89–93.Google Scholar

Niven, K., Totterdell, P. A., & Holman, D. (2009). A classification of controlled interpersonal affect regulation strategies. Emotion, 9, 498–509.Google Scholar

Nolen-Hoeksema, S., Wisco, B. E., & Lyubomirsky, S. (2008). Rethinking rumination. Perspectives on Psychological Science, 3, 400–24.Google Scholar

Noor, M., Vollhardt, J. R., Mari, S., & Nadler, A. (2017). The social psychology of collective victimhood. European Journal of Social Psychology, 47, 121–34.Google Scholar

Novelli, D., Drury, J., Reicher, S., & Stott, C. (2013). Crowdedness mediates the effect of social identification on positive emotion in a crowd: A survey of two crowd events. PLoS One, 8, e78983.Google Scholar

Oakes, P. J. (1987). The salience of social categories. In Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S. D. & Wetherell, M. S. (Eds.), Rediscovering the social group: A self-categorisation theory (pp. 117–41). Oxford: Basil Blackwell.Google Scholar

Oatley, K., & Johnson-Laird, P. N. (1987). Towards a cognitive theory of emotions. Cognition and Emotion, 1, 29–50.Google Scholar

Öhman, A., Eriksson, A., & Olofsson, C. (1975). One-trial learning and superior resistance to extinction of autonomic responses conditioned to potentially phobic stimuli. Journal of Comparative and Physiological Psychology, 88, 619–27.Google Scholar

O’Malley, M. N., & Greenberg, J. (1983). Sex differences in restoring justice: The down payment effect. Journal of Research in Personality, 17, 174–85.Google Scholar

Oostenbroek, J., Suddendorf, T., Nielsen, M., Redshaw, J., Kennedy-Costantini, S., Davis, J., et al. (2016). Comprehensive longitudinal study challenges the existence of neonatal imitation in humans. Current Biology, 26, 1334–8.Google Scholar

Orne, M. T. (1962). On the social psychology of the psychology experiment: With particular reference to demand characteristics and their implications. American Psychologist, 17, 776–83.Google Scholar

Ortony, A., Clore, G. L., & Collins, A. (1988). The cognitive structure of emotions. New York: Cambridge University Press.Google Scholar

Ortony, A., Clore, G. L., & Foss, M. (1987). The referential structure of the affective lexicon. Cognitive Science, 11, 361–84.Google Scholar

Osgood, C. E. (1962). Studies on the generality of affective meaning systems. American Psychologist, 17, 10–28.Google Scholar

Osgood, C. E. (1969). On the whys and wherefores of E, P, and A. Journal of Personality and Social Psychology, 12, 194–9.Google Scholar

Osgood, C. E., Suci, G. J., & Tannebaum, P. H. (1957). The measurement of meaning. Urbana: University of Illinois Press.Google Scholar

Overall, N. C., Girme, Y. U., Lemay, E. P. Jr., & Hammond, M. D. (2014). Attachment anxiety and reactions to relationship threat: The benefits and costs of inducing guilt in romantic partners. Journal of Personality and Social Psychology, 106, 235–56.Google Scholar

Overbeck, J. R., Neale, M. A., & Govan, C. L. (2010). I feel, therefore you act: Intrapersonal and interpersonal effects of emotion on negotiation as a function of social power. Organizational Behavior & Human Decision Processes, 112, 126–39.Google Scholar

Oyama, S. (1985). The ontogeny of information: Developmental systems and evolution. Cambridge: Cambridge University Press.Google Scholar

Páez, D., Rimé, B., Basabe, N., Wlodarczyk, A., & Zumeta, L. (2015). Psychosocial effects of perceived emotional synchrony in collective gatherings. Journal of Personality and Social Psychology, 108, 711–29.Google Scholar

Parkinson, B. (1991). Emotional stylists: Strategies of expressive management among trainee hairdressers. Cognition and Emotion, 5, 419–34.Google Scholar

Parkinson, B. (1995). Ideas and realities of emotion. London: Routledge.Google Scholar

Parkinson, B. (1996). Emotions are social. British Journal of Psychology, 87, 663–83.Google Scholar

Parkinson, B. (1997). Untangling the appraisal-emotion connection. Personality and Social Psychology Review, 1, 62–79.Google Scholar

Parkinson, B. (1999). Relations and dissociations between appraisal and emotion ratings in reasonable and unreasonable anger and guilt. Cognition and Emotion, 13, 347–85.Google Scholar

Parkinson, B. (2001a). Putting appraisal in context. In Scherer, K. R., Schorr, A. & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, research, application (pp. 173–86). Oxford University Press.Google Scholar

Parkinson, B. (2001b). Anger on and off the road. British Journal of Psychology, 92, 507–26.Google Scholar

Parkinson, B. (2011). Interpersonal emotion transfer: Contagion and social appraisal. Personality and Social Psychology Compass, 5, 428–39.Google Scholar

Parkinson, B. (2012). Piecing together emotion: Sites and time-scales for social construction. Emotion Review, 4, 290–8.Google Scholar

Parkinson, B. (2013). Journeys to the center of emotion. Emotion Review, 5, 180–4.Google Scholar

Parkinson, B. (2017). Interpersonal effects and functions of facial activity. In Fernández-Dols, J.-M. & Russell, J. A. (Eds.), The science of facial expression (pp. 435–56). Oxford: Oxford University Press.Google Scholar

Parkinson, B. (2018). Emotion. In Davey, G. (Ed.), Psychology (pp. 479–528). Chichester: Wiley.Google Scholar

Parkinson, B. (2019). Calibrating emotional orientations: Social appraisal and other kinds of relation alignment. In Dukes, D. & Clément, F. (Eds.), Foundations of affective social learning: Conceptualising the transmission of social value (pp. 117–141). Cambridge: Cambridge University Press.Google Scholar

Parkinson, B., Fischer, A., & Manstead, A. S. R. (2005). Emotion in social relations: Cultural, group, and interpersonal processes. Philadelphia, PA: Psychology Press.Google Scholar

Parkinson, B., & Illingworth, S. (2009). Guilt in response to blame from others. Cognition and Emotion, 23, 1589–614.Google Scholar

Parkinson, B., & Lea, M. F. (1991). Investigating personal constructs of emotion, British Journal of Psychology, 82, 73–86.Google Scholar

Parkinson, B., & Lea, M. (2011). Video-linking emotions. In Kappas, A. & Krämer, N. (Eds.), Face-to-face communication over the internet: Issues, research, challenges (pp. 100–26). Cambridge: Cambridge University Press.Google Scholar

Parkinson, B., & Manstead, A. S. R. (1992). Appraisal as a cause of emotion. Review of Personality and Social Psychology, 13, 122–49.Google Scholar

Parkinson, B., & Manstead, A. S. R. (1993). Making sense of emotion in stories and social life. Cognition and Emotion, 7, 295–323.Google Scholar

Parkinson, B., Phiri, N., & Simons, G. (2012). Bursting with anxiety: Adult social referencing in an interpersonal Balloon Analogue Risk Task (BART). Emotion, 12, 817–26.Google Scholar

Parkinson, B., Roper, A., & Simons, G. (2008). Appraisal ratings in diary reports of reasonable and unreasonable anger. European Journal of Social Psychology, 38, 82–7.Google Scholar

Parkinson, B., & Simons, G. (2009). Affecting others: Social appraisal and emotion contagion in everyday decision-making. Personality and Social Psychology Bulletin, 35, 1071–84.Google Scholar

Parkinson, B., & Simons, G. (2012). Worry spreads: Interpersonal transfer of problem-related anxiety. Cognition and Emotion, 26, 462–79.Google Scholar

Parkinson, B., Simons, G., & Niven, K. (2016). Sharing concerns: Interpersonal worry regulation in romantic couples. Emotion, 16, 449–58.Google Scholar

Parkinson, B., & Totterdell, P. (1997). Deliberate affect-regulation strategies: Preliminary data concerning reported effectiveness and frequency of use. In Frijda, N. H. (Ed.), Proceedings of the 9th Meeting of the International Society for Research on Emotions (pp. 401–5). Storrs, CT: ISRE publications.Google Scholar

Parkinson, B., & Totterdell, P. (1999). Classifying affect-regulation strategies. Cognition and Emotion, 13, 277–303.Google Scholar

Parrott, W. G. (1993). Beyond hedonism: Motives for inhibiting good moods and for maintaining bad moods. In Wegner, D. M. & Pennebaker, J. W. (Eds.), Handbook of mental control (pp. 278–305). Upper Saddle River, NJ: Prentice Hall.Google Scholar

Parrott, W. (2001). Implications of dysfunctional emotion for understanding how emotions function. Review of General Psychology, 5, 180–6.Google Scholar

Pasquarelli, B., & Bull, N. (1951). Experimental investigation of the body-mind continuum in affective states. Journal of Nervous and Mental Disease, 113, 512–21.Google Scholar

Pearce, E., Launay, J., & Dunbar, R. I. M. (2015). The ice-breaker effect: Singing mediates fast social bonding. Royal Society Open Science, 2, 150–221.Google Scholar

Pehrson, S., Stevenson, C., Muldoon, O. T., & Reicher, S. D. (2013). Is everyone Irish on St Patrick’s Day? Divergent expectations and experiences of collective self-objectification at a multicultural parade. British Journal of Social Psychology, 53, 249–64.Google Scholar

Pescosolido, A. T. (2002). Emergent leaders as managers of group emotion. Leadership Quarterly, 13, 583–99.Google Scholar

Pines, A., & Aronson, E. (1981). Burnout: From tedium to personal growth. New York: Free Press.Google Scholar

Pollak, K. I., Arnold, R. M., Jeffreys, A. S., Alexander, S. C., Olsen, M. K., Abernethy, A. P., Sugg Skinner, C., Rodriguez, K. L., & Tulsky, J. A. (2007). Oncologist communication about emotion during visits with patients with advanced cancer. Journal of Clinical Oncology, 25, 5748–52.Google Scholar

Pomerantz, A. (1984). Agreeing and disagreeing with assessments: Some features of preferred/dispreferred turn shapes. In Atkinson, J. M. & Heritage, J. (Eds.), Structures of social action: Studies in conversation analysis (pp. 79–112). Cambridge: Cambridge University Press.Google Scholar

Porat, R., Halperin, E., Mannheim, I., & Tamir, M. (2015). Together we cry: Social motives and preferences for group-based sadness. Cognition and Emotion, 30, 66–79.Google Scholar

Porat, R., Halperin, E., & Tamir, M. (2016). What we want is what we get: Group-based emotional preferences and conflict resolution. Journal of Personality and Social Psychology, 110, 167–90.Google Scholar

Porter, S., & ten Brinke, L. (2008). Reading between the lies: Identifying concealed and falsified emotions in universal facial expressions. Psychological Science, 19, 508–14.Google Scholar

Porter, S., ten Brinke, L., & Wallace, B. (2012). Secrets and lies: Involuntary leakage in deceptive facial expressions as a function of emotional intensity. Journal of Nonverbal Behavior, 36, 23–37.Google Scholar

Posner, M. I., & Keele, S. W. (1968). On the genesis of abstract ideas. Journal of Experimental Psychology, 77, 353–63.Google Scholar

Potter, J., & Wetherell, M. (1987). Discourse and social psychology: Beyond attitudes and behaviour. London: Sage.Google Scholar

Provine, R. R. (1989). Faces as releasers of contagious yawning: An approach to face detection using normal human subjects. Bulletin of the Psychonomic Society, 27, 211–14.Google Scholar

Pugh, S. D. (2001). Service with a smile: Emotional contagion in the service encounter. Academy of Management Journal, 44, 1018–27.Google Scholar

Qu, F., Yan, W-J, Chen, Y-H, Li, K., Zhang, H., & Fu, X. (2017). ‘You should have seen the look on your face…’: Self-awareness of facial expressions. Frontiers in Psychology, 8, article 832.Google Scholar

Rafaeli, A., & Sutton, R. I. (1987). Expression of emotion as part of the work role. Academy of Management Review, 12, 23–37.Google Scholar

Rao, R. P. N., & Ballard, D. H. (1999). Predictive coding in the visual cortex: A functional interpretation of some extra-classical receptive-field effects. Nature Neuroscience, 2, 79–87.Google Scholar

Ray, E., & Heyes, C. (2011). Imitation in infancy: The wealth of the stimulus. Developmental Science, 14, 92–105.Google Scholar

Reddish, P., Fischer, R., & Bulbulia, J. (2013). Let’s dance together: Synchrony, shared intentionality and cooperation. PLoS ONE, 8, 1–13.Google Scholar

Reddy, V. (2000). Coyness in early infancy. Developmental Science, 3, 186–92.Google Scholar

Reddy, V. (2008). How infants know minds. Cambridge, MA: Harvard University Press.Google Scholar

Reicher, S. D. (1987). Crowd behaviour as social action. In Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S. D. & Wetherell, M. S. (Eds.), Rediscovering the social group: A self-categorization theory (pp. 171–205). Oxford: Blackwell.Google Scholar

Reisenzein, R. (1983). The Schachter theory of emotion: Two decades later. Psychological Bulletin, 94, 239–64.Google Scholar

Reisenzein, R., Studtmann, M., & Horstmann, G. (2013). Coherence between emotion and facial expression: Evidence from laboratory experiments. Emotion Review, 5, 16–23.Google Scholar

Riess, H., & Kraft-Todd, G. (2014). E.M.P.A.T.H.Y.: A tool to enhance nonverbal communication between clinicians and their patients. Academic Medicine, 89, 1108–12.Google Scholar

Rimé, B. (2009). Emotion elicits the social sharing of emotion: Theory and empirical review. Emotion Review, 1, 60–85.Google Scholar

Rizzolatti, G., & Craighero, L. (2004). The mirror-neuron system. Annual Review of Neuroscience, 27, 169–92.Google Scholar

Robbins, J., & Rumsey, A. (Eds.). (2008). Introduction: Cultural and linguistic anthropology and the opacity of other minds. Anthropological Quarterly, 81, 407–20.Google Scholar

Roberson, D., Damjanovic, L., & Pilling, M. (2007). Categorical perception of facial expressions: Evidence for a ‘Category Adjustment’ model. Memory & Cognition, 35, 1814–29.Google Scholar

Roberson, D., & Davidoff, J. (2000). The categorical perception of colors and facial expressions: The effect of verbal interference. Memory & Cognition, 28, 977–86.Google Scholar

Rodriguez Mosquera, P., Kahn, T., & Selya, A. (2017). American Muslims’ anger and sadness about in-group social image. Frontiers in Psychology, 7, article 2042.Google Scholar

Rolls, E. T. (1999). The brain and emotion. Oxford: Oxford University Press.Google Scholar

Rosch, E. (1973). Natural categories. Cognitive Psychology, 4, 328–350.Google Scholar

Rose, A. J. (2002). Co-rumination in the friendships of girls and boys. Child Development, 73, 1830–43.Google Scholar

Rose, A. J., Carlson, W., & Waller, E. M. (2007). Prospective associations of co-rumination with friendship and emotional adjustment: Considering the socioemotional trade-oﬀs of co-rumination. Developmental Psychology, 43, 1019–31.Google Scholar

Roseman, I. J., (1979). Cognitive aspects of emotion and emotional behavior. Paper presented at the 87th annual convention of the American Psychological Association, New York City.Google Scholar

Roseman, I. J., (1984). Cognitive determinants of emotions: A structural theory. In Shaver, P. (Ed.), Review of personality and social psychology (Vol. 5, pp. 11–36). Beverly Hills, CA: Sage.Google Scholar

Roseman, I. J., & Evdokas, A. (2004). Appraisals cause experienced emotions: Experimental evidence. Cognition and Emotion, 18, 1–28.Google Scholar

Roseman, I. J., & Smith, C. A. (2001). Appraisal theory: Overview, assumptions, varieties, controversies. In Scherer, K. R., Schorr, A. & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, research, application (pp. 3–19). Oxford University Press.Google Scholar

Ross, E. D., & Pulusu, V. K. (2013). Posed versus spontaneous facial expressions are modulated by opposite cerebral hemispheres. Cortex, 49, 1280–91.Google Scholar

Rozin, P., & Fallon, A. E. (1987). A perspective on disgust. Psychological Review, 94, 23–41.Google Scholar

Rozin, P., Lowery, L., Imada, S., & Haidt, J. (1999). The CAD triad hypothesis: A mapping between three moral emotions (contempt, anger, disgust) and three moral codes (community, autonomy, divinity). Journal of Personality and Social Psychology, 76, 574–86.Google Scholar

Ruch, W. (1997). State and trait cheerfulness and the induction of exhilaration: A FACS study. European Psychologist, 2, 328–41.Google Scholar

Ruiz-Belda, M. A., Fernández-Dols, J. M., Carrera, P., & Barchard, K. (2003). Spontaneous facial expressions of happy bowlers and soccer fans. Cognition and Emotion, 17, 315–26.Google Scholar

Russell, C. L., Bard, K. A., & Adamson, L. B. (1997). Social referencing by young chimpanzees (Pan troglodytes). Journal of Comparative Psychology, 111, 185–93.Google Scholar

Russell, J. A. (1978). Evidence of convergent validity on the dimensions of affect. Journal of Personality and Social Psychology, 36, 1152–68.Google Scholar

Russell, J. A. (1980). A circumplex model of affect. Journal of Personality and Social Psychology, 39, 1161–78.Google Scholar

Russell, J. A. (1983). Pancultural aspects of the human conceptual organization of emotions. Journal of Personality and Social Psychology, 45, 1281–8.Google Scholar

Russell, J. A. (1991). In defense of a prototype approach to emotion concepts. Journal of Personality and Social Psychology, 60, 37–47.Google Scholar

Russell, J. A. (1994). Is there universal recognition of emotion from facial expression? A review of the cross-cultural studies. Psychological Bulletin, 115, 102–41.Google Scholar

Russell, J. A. (1995). Facial expressions of emotion: What lies beyond minimal universality? Psychological Bulletin, 118, 379–91.Google Scholar

Russell, J. A. (1997). Reading emotions from and into faces: Resurrecting a dimensional contextual perspective. In Russell, J. A. & Fernandez Dols, J. M. (Eds.), The psychology of facial expression (pp. 295–320). New York: Cambridge University Press.Google Scholar

Russell, J. A. (2003). Core affect and the psychological construction of emotion. Psychological Review, 110, 145–72.Google Scholar

Russell, J. A. (2012). Introduction to special section: On defining emotion. Emotion Review, 4, 337.Google Scholar

Russell, J. A., & Fehr, B. (1994). Fuzzy concepts in a fuzzy hierarchy: Varieties of anger. Journal of Personality and Social Psychology, 67, 186–205.Google Scholar

Russell, J. A., & Fernández-Dols, J.-M. (1997). What does a facial expression mean? In Russell, J. A. & Fernández-Dols, J.-M. (Eds.), The psychology of facial expression (pp. 3–30). Cambridge: Cambridge University Press.Google Scholar

Russell, J. A., Lewicka, M., & Niit, T. (1989). A cross-cultural study of a circumplex model of affect. Journal of Personality and Social Psychology, 57, 848–56.Google Scholar

Rychlowska, M., Cañadas, E., Wood, A., Krumhuber, E. G., Fischer, A., & Niedenthal, P. M. (2014). Blocking mimicry makes true and false smiles look the same. PLoS ONE, 9, article e90876.Google Scholar

Sabini, J., Siepmann, M., Stein, J., & Meyerowitz, M. (2000). Who is embarrassed by what? Cognition and Emotion, 14, 213–40.Google Scholar

Sacks, H. (1992). Lectures on conversation, Vols. 1 and 2. Oxford: Blackwell.Google Scholar

Sander, D., Grandjean, D., Kaiser, S., Wehrle, T., & Scherer, K. R. (2007). Interaction effects of perceived gaze direction and dynamic facial expression: Evidence for appraisal theories of emotion. European Journal of Cognitive Psychology, 19, 470–80.Google Scholar

Sanders, G. S., & Baron, R. S. (1977). Is social comparison irrelevant for producing choice shifts? Journal of Experimental Social Psychology, 13, 303–14.Google Scholar

Sauter, D. A., LeGuen, O., & Haun, D. B. M. (2011). Categorical perception of emotional facial expressions does not require lexical categories. Emotion, 11, 1479–83.Google Scholar

Scarantino, A. (2010). Insights and blindspots of the cognitivist theory of emotions. British Journal for the Philosophy of Science, 61, 729–68.Google Scholar

Scarantino, A. (2017). How to do things with emotional expressions: The theory of affective pragmatics. Psychological Inquiry, 28, 165–85.Google Scholar

Schachter, S. (1959). The psychology of affiliation. Stanford, CA: Stanford University Press.Google Scholar

Schachter, S. (1964). The interaction of cognitive and physiological determinants of emotional state. Advances in Experimental Social Psychology, 1, 49–80.Google Scholar

Schachter, S., & Singer, J. E. (1962). Cognitive, social, and physiological determinants of emotional state. Psychological Review, 69, 379–99.Google Scholar

Schaubroeck, J. M., & Shao, P. (2012). The role of attribution in how followers respond to the emotional expression of male and female leaders. Leadership Quarterly, 23, 27–42.Google Scholar

Schaufeli, W. B., Leiter, M. P., & Maslach, C. (2009). Burnout: 35 years of research and practice. The Career Development International, 14, 204–20.Google Scholar

Scherer, K. R. (1984). Emotion as a multicomponent process: A model and some cross-cultural data. In Shaver, P. (Ed.), Review of personality and social psychology (Vol. 5, pp. 37–63). Beverly Hills, CA: Sage.Google Scholar

Scherer, K. R. (1992). What does facial expression express? In Strongman, K. T. (Ed.), International review of studies in emotion (Vol. 2, pp. 139–65). Chichester: Wiley.Google Scholar

Scherer, K. R. (1994). Toward a concept of ‘modal emotions’. In Ekman, P. & Davidson, R. J. (Eds.), The nature of emotion: Fundamental questions (pp. 25–31). Oxford: Oxford University Press.Google Scholar

Scherer, K. R. (2001). Appraisal considered as a process of multi-level sequential checking. In Scherer, K. R., Schorr, A. & Johnstone, T. (Eds.), Appraisal processes in emotion: Theory, Methods, Research (pp. 92–120). New York and Oxford: Oxford University Press.Google Scholar

Scherer, K. R., & Grandjean, D. (2008). Facial expressions allow inference of both emotions and their components. Cognition and Emotion, 22, 789–801.Google Scholar

Scherer, K. R., Mortillaro, M., & Mehu, M. (2017). Facial expression is driven by appraisal and generates appraisal inference.Google Scholar Google Scholar

Scherer, K. R., Mortillaro, M., Rotondi, I., Sergi, I., & Trznadel, S. (2018). Appraisal-driven facial actions as building blocks for emotion inference. Journal of Personality and Social Psychology, 114, 358–79.Google Scholar

Schmidt, K.L., Bhattacharya, S., & Denlinger, R. (2009). Comparison of deliberate and spontaneous facial movement in smiles and eyebrow raises. Journal of Nonverbal Behavior, 33, 35–45.Google Scholar

Schouten, B. C., & Meeuwesen, L. (2006). Cultural differences in medical communication: A review of the literature. Patient Education and Counseling, 64, 21–34.Google Scholar

Schlosberg, H. (1952). The description of facial expression in terms of two dimensions. Journal of Experimental Psychology, 44, 229–37.Google Scholar

Schofield, P. E., Butow, P. N., Thompson, J. F., Tattersall, M. H., Beeney, L. J., & Dunn, S. M. (2003). Psychological responses of patients receiving a diagnosis of cancer. Annals of Oncology, 14, 48–56.Google Scholar

Schutte, N., Toppinen, S., Kalimo, R., & Schaufeli, W. (2000). The factorial validity of the Maslach Burnout Inventory: General Survey (MBI-GS) across occupational groups. Journal of Occupational and Organizational Psychology, 73, 53–66.Google Scholar

Schwartz, B. (1974). Biological boundaries of learning. Journal of the Experimental Analysis of Behavior, 21, 183–98.Google Scholar

Schwarz, N., & Bless, H. (1991). Happy and mindless, but sad and smart? The impact of affective states on analytic reasoning. In Forgas, J. P. (Ed.), Emotion and social judgments (pp. 55–71). Oxford: Pergamon.Google Scholar

Sedikides, C., & Strube, M. J. (1997). Self-evaluation: To thine own self be good, to thine own self be sure, to thine own self be true, and to thine own self be better. Advances in Experimental Social Psychology, 29, 209–69.Google Scholar

Sell, A., Tooby, J., & Cosmides, L. (2009). Formidability and the logic of human anger. Proceedings of the National Academy of Sciences of the United States of America, 106, 15073–8.Google Scholar

Semin, G. R., & Manstead, A. S. R. (1982). The social implications of embarrassment displays and restitution behaviour. European Journal of Social Psychology, 12, 367–77.Google Scholar

Sergi, I., Fiorentini, C., Trznadel, S., & Scherer, K. R. (2016). Appraisal inference from synthetic facial expressions. International Journal of Synthetic Emotions, 7, 45–63.Google Scholar

Shackelford, T. K., Buss, D. M., & Bennett, K. (2002). Forgiveness or breakup: Sex differences in responses to a partner’s infidelity. Cognition and Emotion, 16, 299–307.Google Scholar

Shanafelt, T. D., Gradishar, W. J., Kosty, M., et al. (2014). Burnout and career satisfaction among US oncologists. Journal of Clinical Oncology, 51, 678–86.Google Scholar

Shaver, P. R., Murdaya, U., & Fraley, R. C. (2001). Structure of the Indonesian emotion lexicon. Asian Journal of Social Psychology, 4, 201–24.Google Scholar

Shaver, P., Schwartz, J., Kirson, D., & O’Connor, C. (1987). Emotion knowledge: Further exploration of a prototype approach. Journal of Personality and Social Psychology, 52, 1061–86.Google Scholar

Shaw, J., Brown, R., & Dunn, S. (2015). The impact of delivery style on doctors’ experience of stress during simulated bad news consultations. Patient Education and Counseling, 98, 1255–9.Google Scholar

Sheppes, G., Catran, E., & Meiran, N. (2009). Reappraisal (but not distraction) is going to make you sweat: Physiological evidence for self-control effort. International Journal of Psychophysiology, 71, 91–6.Google Scholar

Sheppes, G., Scheibe, S., Suri, G., & Gross, J. J. (2011). Emotion regulation choice. Psychological Science, 22, 1391–6.Google Scholar

Shields, S. A., & MacDowell, K. A. (1987). ‘Appropriate’ emotion in politics: Judgments of a televised debate. Journal of Communication, 37, 78–89.Google Scholar

Shirom, A., & Melamed, S. (2005). Does burnout affect physical health? A review of the evidence. In Antoniou, A. S. G. & Cooper, C. L. (Eds.), Research companion to organizational health psychology (pp. 599–622), Edward Elgar: Cheltenham.Google Scholar

Shnabel, N., Nadler, A., Ullrich, J., Dovidio, J. F., & Carmi, D. (2009). Promoting reconciliation through the satisfaction of the emotional needs of victimized and perpetrating group members: The needs-based model of reconciliation. Personality and Social Psychology Bulletin, 35, 1021–30.Google Scholar

Shore, D. M., & Heerey, E. A. (2011). The value of genuine and polite smiles, Emotion, 11, 169–74.Google Scholar

Shore, D. M., Katic, L., & Parkinson, B. (under review). Making amends and mending things: Relationship repair and practical repair independently alleviate guilt. University of Oxford, UK.Google Scholar

Shore, D. M., Rychlowska, M., van der Schalk, J., Parkinson, B., & Manstead, A. S. R. (2019). Intergroup emotional exchange: Ingroup guilt and outgroup anger increase resource allocation in trust games. Emotion, 19, 605–616.Google Scholar

Shuman, V., Clark-Polner, E., Meuleman, B., Sander, D., & Scherer, K. R. (2017). Emotion perception from a componential perspective. Cognition and Emotion, 31, 47–56.Google Scholar

Siegel, E. H., Sands, M. K., van den Noortgate, W., Condon, P., Chang, Y., Dy, J., Quigley, K. S., & Barrett, L. F. (2018). Emotion fingerprints or emotion populations? A meta-analytic investigation of autonomic features of emotion categories. Psychological Bulletin, 144, 343–93.Google Scholar

Simner, M. L. (1971). Newborn’s response to the cry of another infant. Developmental Psychology, 5, 136–50.Google Scholar

Sinaceur, M., Kopelman, S., Vasiljevic, D., & Haag, C. (2015). Weep and get more: When and why sadness expression is effective in negotiations. Journal of Applied Psychology, 100, 1847–71.Google Scholar

Sinaceur, M., & Tiedens, L. Z. (2006). Get mad and get more than even: When and why anger expression is effective in negotiations. Journal of Experimental Social Psychology, 42, 314–22.Google Scholar

Slater, M. J., Haslam, S. A., & Steffens, N. K. (2018). Singing it for ‘us’: Team passion displayed during national anthems is associated with subsequent success. European Journal of Sport Science, 18, 541–9.Google Scholar

Sliter, M., Jex, S., Wolford, K., & McInnerney, J. (2010). How rude! Emotional labor as a mediator between customer incivility and employee outcomes. Journal of Occupational Health Psychology, 15, 468–81.Google Scholar

Smith, C. A. (1989). Dimensions of appraisal and physiological response in emotion. Journal of Personality and Social Psychology, 56, 339–53.Google Scholar

Smith, C. A., & Ellsworth, P.C. (1985). Patterns of cognitive appraisal in emotion. Journal of Personality and Social Psychology, 48, 813–38.Google Scholar

Smith, C. A., & Ellsworth, P. C. (1987). Patterns of appraisal and emotion related to taking an exam. Journal of Personality and Social Psychology, 52, 475–88.Google Scholar

Smith, C. A., & Lazarus, R. S. (1993). Appraisal components, core relational themes, and the emotions. Cognition and Emotion, 7, 233–69.Google Scholar

Smith, H., & Kessler, T. (2004). Group-based emotions and intergroup behavior. In Tiedens, L. Z. & Leach, C. W. (Eds.), The social life of emotions (pp. 292–313). Cambridge: Cambridge University Press.Google Scholar

Smith, E. R. (1993). Social identity and social emotions: Toward new conceptualizations of prejudice. In Mackie, D. M., Hamilton, D. & Lewis, D. (Eds.), Affect, cognition, and stereotyping: Interactive processes in group perception (pp. 297–315). San Diego, CA: Academic Press.Google Scholar

Smith, E. R., Seger, C. R., & Mackie, D. M. (2007). Can emotions be truly group level? Evidence regarding four conceptual criteria. Journal of Personality and Social Psychology, 93, 431–46.Google Scholar

Smith, K. E., Norman, G. J., & Decety, J. (2017). The complexity of empathy during medical school training: evidence for positive changes. Medical Education, 51, 1146–59.Google Scholar

Smith, R. H. (2013). Schadenfreude and the dark side of human nature. Oxford: Oxford University Press.Google Scholar

Snyder, M., & Swann, W. B. Jr. (1978). Behavioral confirmation in social interaction: From social perception to social reality. Journal of Experimental Social Psychology, 14, 148–62.Google Scholar

Sorce, J. F., Emde, R. N., Campos, J., & Klinnert, M. D. (1985). Maternal emotional signaling: Its effect on the visual cliff behavior of 1 year olds. Developmental Psychology, 21, 195–200.Google Scholar

Soussignan, R. (2002). Duchenne smile, emotional experience, and autonomic reactivity: A test of the facial feedback hypothesis. Emotion, 2, 52–74.Google Scholar

Speisman, J. C., Lazarus, R. S., Mordkoff, A., & Davison, L. (1964). Experimental reduction of stress based on ego-defense theory. Journal of Abnormal and Social Psychology, 68, 367–80.Google Scholar

Spencer, S., & Rupp, D. E. (2009). Angry, guilty, and conflicted: Injustice toward coworkers heightens emotional labor through cognitive and emotional mechanisms. Journal of Applied Psychology, 94, 429–44.Google Scholar

Sperber, D., & Wilson, D. (1986). Relevance: Communication and cognition. Oxford: Blackwell.Google Scholar

Srinivasan, M. V., Laughlin, S. B., & Dubs, A. (1982). Predictive coding: A fresh view of inhibition in the retina. Proceedings of the Royal Society of London. Series B, Containing Papers of a Biological Character, 216, 427–59.Google Scholar

Stamkou, E., van Kleef, G. A., Fischer, A. H., & Kret, M. E. (2016). Are the powerful really blind to the feelings of others? How hierarchical concerns shape attention to emotions. Personality and Social Psychology Bulletin, 42, 755–68.Google Scholar

Stamm, B. H. (2008). The ProQOL Test Manual (2nd edition). Baltimore: Sidran Press.Google Scholar

Steinel, W., van Kleef, G. A., & Harinck, F. (2008). Are you talking to me?! Separating the people from the problem when expressing emotions in negotiation. Journal of Experimental Social Psychology, 44, 362–69.Google Scholar

Stemmler, G. (1989). The autonomic differentiation of emotions revisited: Convergent and discriminant validation. Psychophysiology, 26, 617–32.Google Scholar

Stemmler, G., Heldmann, M., Pauls, C. A., & Scherer, T. (2001). Constraints for emotion specificity in fear and anger: The context counts. Psychophysiology 38, 275–91.Google Scholar

Stern, D. N. (1999). Vitality contours: The temporal contour of feelings as a basic unit for constructing the infant’s social experience. In Rochat, P. (Ed.), Early social cognition: Understanding others in the first months of life (pp. 67–80). Mahwah, NJ: Lawrence Erlbaum Associates.Google Scholar

Stern, D. N., Hofer, L., Haft, W., & Dore, J. (1985). Affect attunement: The sharing of feeling states between mother and infant by means of intermodal fluency. In Field, T. N. & Fox, N. (Eds.), Social perception in infants (pp. 249–68). Norwood, NJ: Ablex.Google Scholar

Stoner, J. A. F. (1961). A comparison of individual and group decisions involving risk. Unpublished master’s thesis. Massachusetts Institute of Technology, School of Industrial Management.Google Scholar

Stott, C., Hutchison, P., & Drury, J. (2001). ‘Hooligans’ abroad? Inter-group dynamics, social identity and participation in collective ‘disorder’ at the 1998 World Cup Finals. British Journal of Social Psychology, 40, 359–84.Google Scholar

Stott, C., Adang, O., Livingstone, A., & Schreiber, M. (2007). Variability in the collective behaviour of England fans at Euro2004: ‘Hooliganism’, public order policing and social change European Journal of Social Psychology, 37, 75–100.Google Scholar

Strack, F., Martin, L. L., & Stepper, S. (1988). Inhibiting and facilitating conditions of the human smile: A non-obtrusive test of the facial feedback hypothesis. Journal of Personality and Social Psychology, 54, 768–77.Google Scholar

Studer, R. K., Danuser, B., & Gomez, P. (2017). Physicians’ psychophysiological stress reaction in medical communication of bad news: A critical literature review. International Journal of Psychophysiology, 120, 14–22.Google Scholar

Su, L., & Levine, M. (2016). Does ‘Lie to Me’ lie to you? An evaluation of facial clues to high-stakes deception. Computer Vision and Image Understanding, 147, 52–68.Google Scholar

Suchman, A. L., Markakis, K., Beckman, H. B., & Frankel, R. (1997). A model of empathic communication in the medical interview. Journal of the American Medical Association. 277, 678–82.Google Scholar

Suri, G., Sheppes, G., Young, G., Abraham, D., McRae, K., & Gross, J. J. (2018). Emotion regulation choice: The role of environmental affordances. Cognition and Emotion, 32, 963–71.Google Scholar

Sutton, R. I. (1991). Maintaining norms about expressed emotions: The case of bill collectors. Administrative Science Quarterly, 36, 245–68.Google Scholar

Sutton, R. I., & Rafaeli, A. (1988). Untangling the relationship between displayed emotions and organizational sales: The case of convenience stores. Academy of Management Journal, 31, 461–87.Google Scholar

Swann, W. B. Jr., Gómez, A., Seyle, C. D., Morales, J. F., & Huici, C. (2009). Identity fusion: The interplay of personal and social identities in extreme group behavior. Journal of Personality and Social Psychology, 96, 995–1011.Google Scholar

Swann, W. B. Jr., Jetten, J., Gómez, A., Whitehouse, H., & Bastian, B. (2012). When group membership gets personal: A theory of identity fusion. Psychological Review, 119, 441–56.Google Scholar

Sy, T., & Choi, J. N. (2013). Contagious leaders and followers: Exploring multi-stage mood contagion in a leader activation and member propagation (LAMP) model. Organizational Behavior and Human Decision Processes, 122, 127–40.Google Scholar

Sy, T., Côté, S., & Saavedra, R. (2005). The contagious leader: Impact of the leader’s mood on the mood of group members, group affective tone, and group processes. Journal of Applied Psychology, 90, 295–305.Google Scholar

Sy, T., Horton, C., & Riggio, R. (2018). Charismatic leadership: Eliciting and channeling follower emotions. Leadership Quarterly, 29, 58–69.Google Scholar

Tabri, N., Wohl, M. J. A., & Caouette, J. (2018). Will we be harmed, will it be severe, can we protect ourselves? Threat appraisals predict collective angst (and its consequences). European Journal of Social Psychology, 48, 72–85.Google Scholar

Tajfel, H., Flament, C., Billig, M. G., & Bundy, R. P. (1971). Social categorization and inter-group behavior. European Journal of Social Psychology, 1, 149–77.Google Scholar

Tajfel, H., & Turner, J. C. (1979). An integrative theory of intergroup conflict. In Worchel, S. & Austin, W. G. (Eds.), The psychology of intergroup relations (pp. 33–47). Monterey, CA: Brooks-Cole.Google Scholar

Tajfel, H., & Wilkes, A. L. (1963). Classification and quantitative judgement. British Journal of Psychology, 54, 101–14.Google Scholar

Tamietto, M., Castelli, L., Vighetti, S., Perozzo, P., Geminiani, G., Weiskrantz, L., & de Gelder, B. (2009). Unseen facial and bodily expressions trigger fast emotional reactions. Proceedings of the National Academy of Sciences of the United States of America, 106, 17661–6.Google Scholar

Tamir, M. (2009). What do people want to feel and why? Pleasure and utility in emotion regulation. Current Directions in Psychological Science, 18, 101–5.Google Scholar

Tamir, M. (2016). Why do people regulate their emotions? A taxonomy of motives in emotion regulation. Personality and Social Psychology Review, 20, 199–222.Google Scholar

Tamir, M., Ford, B. Q., & Gilliam, M. (2013). Evidence for utilitarian motives in emotion regulation. Cognition and Emotion, 27, 483–91.Google Scholar

Tamir, M., Mitchell, C., & Gross, J. J. (2008). Hedonic and instrumental motives in anger regulation. Psychological Science, 19, 324–8.Google Scholar

Tarr, B., Launay, J., & Dunbar, R. I. M. (2016). Silent disco: Dancing in synchrony leads to elevated pain thresholds and social closeness. Evolution and Human Behavior, 37, 343–9.Google Scholar

Taylor, S. E., Fiske, S. T., Etcoff, N. L., & Ruderman, A. J. (1978). Categorical and contextual bases of person memory and stereotyping. Journal of Personality and Social Psychology, 36, 778–93.Google Scholar

Tetlock, P. E. (1986). Is self-categorization theory the solution to the level-of-analysis problem? British Journal of Social Psychology, 25, 255–6.Google Scholar

Thayer, R. E., Newman, J. R., & McClain, T. M. (1994). Self-regulation of mood: Strategies for changing a bad mood, raising energy, and reducing tension. Journal of Personality and Social Psychology, 67, 910–25.Google Scholar

Thirioux, B., Birault, F., & Jaafari, N. (2016). Empathy is a protective factor of burnout in physicians: New neuro-phenomenological hypotheses regarding empathy and sympathy in care relationship. Frontiers in Psychology, 7, article 763.Google Scholar

Thompson, R. A. (1987). Empathy and emotional understanding: The early development of empathy. In Eisenberg, N. & Strayer, J. (Eds.), Empathy and its development (pp. 119–43). New York: Cambridge University Press.Google Scholar

Thorstenson, C. A., Elliot, A. J., Pazda, A. D., Perrett, D. I., & Xiao, D. (2018). Emotion-color associations in the context of the face. Emotion, 18, 1032–42.Google Scholar

Tidd, K. L., & Lockard, J. S. (1978). Monetary significance of the affiliative smile: A case for reciprocal altruism. Bulletin of the Psychonomic Society, 11, 344–6.Google Scholar

Tiedens, L. Z. (2001). Anger and advancement versus sadness and subjugation: The effect of negative emotion expressions on social status conferral. Journal of Personality and Social Psychology, 80, 86–94.Google Scholar

Tomasello, M., & Call, J. (1997). Primate cognition. Oxford: Oxford University Press.Google Scholar

Tomasello, M., & Carpenter, M. (2007). Shared intentionality. Developmental Science, 10, 121–5.Google Scholar

Tomkins, S. S. (1962). Affect, imagery and consciousness. Vol. 1: The positive affects. New York: Springer.Google Scholar

Tomkins, S. S., & McCarter, R. (1964). What and where are the primary affects? Some evidence for a theory. Perceptual and Motor Skills, 18, 119–58.Google Scholar

Tomkins, S. S. (1981). The role of facial response in the experience of emotion: A reply to Tourangeau and Ellsworth. Journal of Personality and Social Psychology, 40, 355–7.Google Scholar

Tooby, J., & Cosmides, L. (1990). The past explains the present: Emotional adaptations and the structure of ancestral environments. Ethology and Sociobiology, 11, 375–424.Google Scholar

Tooby, J., & Cosmides, L. (2008). The evolutionary psychology of the emotions and their relationship to internal regulatory variables. In Lewis, M., Haviland-Jones, J. M. & Barrett, L. F. (Eds.), Handbook of emotions (3rd edition, pp. 114–37). New York: Guilford Pres.Google Scholar

Totterdell, P. (2000). Catching moods and hitting runs: Mood linkage and subjective performance in professional sport teams. Journal of Applied Psychology, 85, 848–59.Google Scholar

Totterdell, P., & Holman, D. (2003). Emotion regulation in customer service roles: Testing a model of emotional labor. Journal of Occupational Health Psychology, 8, 55–73.Google Scholar

Totterdell, P., Kellett, S., Teuchmann, K., & Briner, R. B. (1998). Evidence of mood linkage in work groups. Journal of Personality and Social Psychology, 74, 1504–15.Google Scholar

Tourangeau, R., & Ellsworth, P. C. (1979). The role of facial response in the experience of emotion. Journal of Personality and Social Psychology, 37, 1519–31.Google Scholar

Tracy, J. L., & Robins, R. W. (2004). Show your pride: Evidence for a discrete emotion expression. Psychological Science, 15, 194–7.Google Scholar

Tracy, J. L., & Robins, R. W. (2008). The nonverbal expression of pride: Evidence for cross-cultural recognition. Journal of Personality and Social Psychology, 94, 516–30.Google Scholar

Traut-Mattausch, E., Wagner, S., Pollatos, O., & Jonas, E. (2015). Complaints as starting point for vicious cycles in customer-employee-interactions. Frontiers in Psychology, 6, article 1454.Google Scholar

Trevarthen, C. (1993). The function of emotions in early infant communication and development. In Nadel, J. & Camaioni, L. (Eds.), New perspectives in early communicative development (pp. 48–81). London: Routledge.Google Scholar

Tronick, E. Z. (1989). Emotions and emotional communication in infants. American Psychologist, 44, 112–19.Google Scholar

Tsai, J. L., Knutson, B. K., & Fung, H. H. (2006). Cultural variation in affect valuation. Journal of Personality and Social Psychology, 90, 288–307.Google Scholar

Tsai, W.-C., & Huang, Y.-M. (2002). Mechanisms linking employee affective delivery and customer behavioral intentions. Journal of Applied Psychology, 87, 1001–08.Google Scholar

Tully, E. C., Ames, A. M., Garcia, S. E., & Donohue, M. R. (2016). Quadratic associations between empathy and depression as moderated by emotion dysregulation. Journal of Psychology, 150, 15–35.Google Scholar

Turner, J. C. (1991). Social influence. Milton Keynes: Open University Press.Google Scholar

Turner, J. C., Hogg, M. A., Oakes, P. J., Reicher, S., & Wetherell, M. S. (1987). Rediscovering the social group: A self-categorisation theory. Oxford: Basil Blackwell.Google Scholar

Turner, J. C., & Oakes, P. J. (1986). The significance of the social identity concept for social psychology with reference to individualism, interactionism and social influence. British Journal of Social Psychology, 25, 237–52.Google Scholar

Turner, J. C., Wetherell, M. S., & Hogg, M. A. (1989). Referent informational influence and group polarization. British Journal of Social Psychology, 28, 135–47.Google Scholar

Tybur, J. M., Lieberman, D., & Griskevicius, V. (2009). Microbes, mating, and morality: Individual differences in three functional domains of disgust. Journal of Personality and Social Psychology, 97, 103–22.Google Scholar

Van der Schalk, J., Kuppens, T., Bruder, M., & Manstead, A. S. R. (2015). The social power of regret: The effect of social appraisal and anticipated emotions on fair and unfair allocations in resource dilemmas. Journal of Experimental Psychology: General, 144, 151–7.Google Scholar

Van Dijk, W. W., Ouwerkerk, J. W., Wesseling, Y. M., & Van Koningsbruggen, G. M. (2011). Towards understanding pleasure at the misfortunes of others: The impact of self-evaluation threat on schadenfreude. Cognition and Emotion, 25, 360–8.Google Scholar

Van Doorn, E. A., van Kleef, G. A., & van der Pligt, J. (2015). Deriving meaning from others’ emotions: Attribution, appraisal, and the use of emotions as social information. Frontiers in Psychology, 6, 1077.Google Scholar

Van Dulmen, S., Tromp, F., Grosfeld, F., ten Cate, O., & Bensing, J. (2007). The impact of assessing simulated bad news consultations on medical students’ stress response and communication performance. Psychoneuroendocrinology, 32, 943–50.Google Scholar

Vangelisti, A. L., Daly, J. A., & Rudnick, J. R. (1991). Making people feel guilty in conversations: Techniques and correlates. Human Communication Research, 18, 3–39.Google Scholar

Van Kleef, G. A. (2016). The interpersonal dynamics of emotion: Toward an integrative theory of emotions as social information. Cambridge: Cambridge University Press.Google Scholar

Van Kleef, G. A., & Côté, S. (2007). Expressing anger in conflict: When it helps and when it hurts. Journal of Applied Psychology, 92, 1557–69.Google Scholar

Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004a). The interpersonal effects of anger and happiness in negotiations. Journal of Personality and Social Psychology, 86, 57–76.Google Scholar

Van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004b). The interpersonal effects of emotions in negotiations: A motivated information processing approach. Journal of Personality and Social Psychology, 87, 510–28.Google Scholar

Van Kleef, G. A., De Dreu, C. W., Pietroni, D., & Manstead, A. S. R. (2006). Power and emotion in negotiation: Power moderates the interpersonal effects of anger and happiness on concession making. European Journal of Social Psychology, 36, 557–81.Google Scholar

Van Kleef, G. A., Homan, A. C., Beersma, B., & van Knippenberg, D. (2010). On angry leaders and agreeable followers: How leaders’ emotions and followers’ personalities shape motivation and team performance. Psychological Science, 21, 1827–34.Google Scholar

Van Kleef, G. A., Oveis, C., van der Löwe, I., & Keltner, D. (2008). Power, distress, and compassion: Turning a blind eye to the suffering of others. Psychological Science, 19, 1315–22.Google Scholar

Van Vendeloo, S. N., Godderis, L., Brand, P. L. P., Verheyen, K. C. P. M., Rowell, S. A., & Hoekstra, H. (2018). Resident burnout: evaluating the role of the learning environment. BMC Medical Education, 18, article 54.Google Scholar

Veil, C. (1959). Les états d’épuisement. Le Concours Médical, 23, 2675–81.Google Scholar

Venkataramani, V., Green, S. G., & Schleicher, D. J. (2010). Well-connected leaders: The impact of leaders’ social network ties on LMX and members’ work attitudes. Journal of Applied Psychology, 95, 1071–84.Google Scholar

Vergauwe, J., Wille, B., Hofmans, J., Kaiser, R. B., & De Fruyt, F. (2018). The double-edged sword of leader charisma: Understanding the curvilinear relationship between charismatic personality and leader effectiveness. Journal of Personality and Social Psychology, 114, 110–30.Google Scholar

Viki, G. T., & Abrams, D. (2003). Infra humanization: Ambivalent sexism and the attribution of primary and secondary emotions to women. Journal of Experimental Social Psychology, 39, 492–9.Google Scholar

Vygotsky, L. S. (1978). Mind in society. Cambridge, MA: Harvard University Press.Google Scholar

Wagenmakers, E.-J., Beek, T., Dijkhoff, L. et al. (2016). Registered replication report: Strack, Martin, & Stepper (1988). Perspectives on Psychological Science, 11, 917–28.Google Scholar

Wagner, D. T., Barnes, C. M., & Scott, B. A. (2014). Driving it home: How workplace emotional labor harms employee home life. Personnel Psychology, 67, 487–516.Google Scholar

Wagner, H. L., & Smith, J. (1991). Facial expression in the presence of friends and strangers. Journal of Nonverbal Behavior, 15, 201–14.Google Scholar

Waldman, D. A., Ramirez, G. G., House, R. J., & Puranam, P. (2001). Does leadership matter? CEO leadership attributes and profitability under conditions of perceived environmental uncertainty. Academy of Management Journal, 44, 134–43.Google Scholar

Wallach, M. A., Kogan, N., & Bem, D. J. (1962). Group influence on individual risk taking. Journal of Abnormal and Social Psychology, 65, 75–86.Google Scholar

Walle, E., Reschke, P. J., & Knothe, J. M. (2017). Social referencing: Defining and delineating a basic process of emotion. Emotion Review, 9, 245–52.Google Scholar

Wang, K. L., & Groth, M. (2014). Buffering the negative effects of employee surface acting: The moderating role of employee-customer relationship strength and personalized services. Journal of Applied Psychology, 99, 341–50.Google Scholar

Webb, T. L., Miles, E., & Sheeran, P. (2012). Dealing with feeling: A meta-analysis of the effectiveness of strategies derived from the process model of emotion regulation. Psychological Bulletin, 138, 775–808.Google Scholar

Weber, M. (1924). The theory of social and economic organizations. New York: Free Press.Google Scholar

Weiner, B., Russell, D., & Lerman, D. (1979). The cognition-emotion process in achievement-related contexts. Journal of Personality and Social Psychology, 37, 1211–20.Google Scholar

Weisbuch, M., & Ambady, N. (2008). Affective divergence: Automatic responses to others’ emotions depend on group membership. Journal of Personality and Social Psychology, 95, 1063–79.Google Scholar

Whitehouse, H. (1996). Rites of terror: Emotion, metaphor, and memory in Melanesian initiation cults. Journal of the Royal Anthropological Institute, 2, 703–15.Google Scholar

Williams, K. D. (2009). Ostracism: A temporal need–threat model. Advances in Experimental Social Psychology, 41, 275–314.Google Scholar

Wierzbicka, A. (1991). Talking about emotions: Semantics, culture, and cognition. Cognition and Emotion, 6, 285–319.Google Scholar

Wierzbicka, A. (1994). Emotion, language, and cultural scripts. In Kitayama, S. & Markus, H. R. (Eds.), Emotion and culture: Empirical studies of mutual influence (pp. 133–96). Washington, DC: APA.Google Scholar

Wierzbicka, A. (1999). Emotions across languages and cultures: Diversity and universals. New York: Cambridge University Press.Google Scholar

Wieser, M. J., & Brosch, T. (2012). Faces in context: a review and systematization of contextual influences on affective face processing. Frontiers in Psychology, 3, article 471.Google Scholar

Wiltermuth, S. S., & Heath, C. (2009). Synchrony and cooperation. Psychological Science, 20, 1–5.Google Scholar

Wittgenstein, L. (1953). Philosophical investigations. Oxford: Blackwell.Google Scholar

Wohl, M. J. A., Matheson, K., Branscombe, N. R., & Anisman, H. (2013). Victim and perpetrator groups’ responses to the Canadian government’s apology for the head tax on Chinese immigrants and the moderating influence of collective guilt. Political Psychology, 34, 713–29.Google Scholar

Wölfer, R., Faber, N. S., & Hewstone, M. (2015). Social network analysis in the science of groups. Group Dynamics: Theory, Research, and Practice, 19, 45–61.Google Scholar

Wondra, J. D., & Ellsworth, P. C. (2015). An appraisal theory of empathy and other vicarious emotional experiences. Psychological Review, 122, 411–28.Google Scholar

Wong, E., Tschan, F., & Semmer, N. K. (2017). Eﬀort in emotion work and well-being: The role of goal attainment. Emotion, 17, 67–77.Google Scholar

Wood, A., Lupyan, G., Sherrin, S., & Niedenthal, P. (2016). Altering sensorimotor feedback disrupts visual discrimination of facial expressions. Psychonomic Bulletin and Review, 23, 1150–6.Google Scholar

Wright, S. C., Aron, A., McLaughlin-Volpe, T., & Ropp, S. A. (1997). The extended contact effect: Knowledge of cross-group friendships and prejudice. Journal of Personality and Social Psychology, 73, 73–90.Google Scholar

Wróbel, M., & Imbir, K. K. (2019). Broadening the perspective on emotional contagion and emotional mimicry: The correction hypothesis. Perspectives on Psychological Science, 14, 437–51.Google Scholar

Wundt, W. (1897). Outlines of psychology. Leipzig: Wilhelm Engelmann.Google Scholar

Xygalatas, D., Konvalinka, I., Bulbulia, J., & Roepstorff, A. (2011). Quantifying collective effervescence: Heart-rate dynamics at a firewalking ritual. Communicative and Integrative Biology, 4, 735–8.Google Scholar

Yam, P. C., & Parkinson, B. (under review). Social functions of intergroup schadenfreude during and after an international soccer tournament. University of Oxford, UK.Google Scholar

Yan, W., Wu, Q., Liang, J., Chen, Y., & Fu, X. (2013). How fast are the leaked facial expressions? The duration of micro-expressions. Journal of Nonverbal Behavior, 37, 217–30.Google Scholar

Yik, M. S. M., & Russell, J. A. (1999). Interpretation of faces: A cross-cultural study of a prediction from Fridlund’s theory. Cognition and Emotion, 13, 93–104.Google Scholar

Yzerbyt, V., Dumont, M., Wigboldus, D., & Gordijn, E. (2003). I feel for us: The impact of categorization and identification on emotions and action tendencies. British Journal of Social Psychology, 42, 533–49.Google Scholar

Yzerbyt, V., Kuppens, T., & Mathieu, B. (2016). When talking makes you feel like a group: The emergence of group-based emotions. Cognition and Emotion, 30, 33–50.Google Scholar

Zajonc, R. B. (1980). Feeling and thinking: Preferences need no inferences. American Psychologist, 35, 151–75.Google Scholar

Zaki, J., & Williams, W. C. (2013). Interpersonal emotion regulation. Emotion, 13, 803-810.Google Scholar

Zajonc, R. B. (1984). On the primacy of affect. American Psychologist, 39, 117–23.Google Scholar

Zhan, Y., Wang, M., & Shi, J. (2016). Interpersonal process of emotional labor: The role of negative and positive customer treatment. Personnel Psychology, 69, 525–57.Google Scholar

Zimbardo, P. (1969). The human choice: Individuation, reason, and order versus deindividuation, impulse, and chaos. Nebraska Symposium on Motivation, 17, 237–307.Google Scholar

Zimbardo, P. G., Ebbeson, E. B., & Maslach, C. (1977). Influencing attitudes and changing behavior (2nd edition). Reading, MA: Addison-Wesley.Google Scholar

Zimmermann, B. K., Dormann, C., & Dollard, M. F. (2011). On the positive aspects of customers: Customer-initiated support and affective crossover in employee-customer dyads. Journal of Occupational and Organizational Psychology, 20, 31–57.Google Scholar

Zuckerman, M., Klorman, R., Larrance, D. T., & Spiegel, N. H. (1981). Facial, autonomic, and subjective components of emotion: The facial feedback hypothesis versus the externalizer-internalizer distinction. Journal of Personality and Social Psychology, 41, 929–44.Google Scholar

Zwingmann, J., Baile, W. F., Schmier, J. W., Jürg, B., & Keller, M. (2017). Effects of patient-centered communication on anxiety, negative affect, and trust in the physician in delivering a cancer diagnosis: A randomized, experimental study. Cancer, 123, 3167–75.Google Scholar

Book contents

References

Summary

Access options

References

Save book to Kindle

Save book to Dropbox

Save book to Google Drive