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8 - Case and Methods

Published online by Cambridge University Press:  05 June 2012

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Summary

In this age, in which social critics complain about the replacement of men by machines, this small corner of the social world has not been uninvaded. It is possible, nowadays, to hear the phone you are calling picked up and hear a human voice answer but nevertheless not be talking to a human. However small its measure of consolation, we may note that even machines such as the automatic answering device are constructed on social, and not only mechanical, principles. The machine's magnetic voice will not only answer the caller's ring, but will also inform him when its ears will be available to receive his message, and warn him both to wait for the beep and confine his interests to fifteen seconds.

(Shegloff 1972: 374)

Chapter 9 describes people's first encounters with a machine called an expert help system; a computer-based system attached to a large and relatively complex photocopier and intended to instruct the user of the copier in its operation. The system's identification as an expert help system both locates it in the wider category of so-called expert systems and indicates that a function of this system is to provide procedural instructions to the user. The idea of expert systems in general is that expertise consists in a body of propositions or “knowledge” about a particular domain and rules for its use.

Type
Chapter
Information
Human-Machine Reconfigurations
Plans and Situated Actions
, pp. 109 - 124
Publisher: Cambridge University Press
Print publication year: 2006

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  • Case and Methods
  • Lucy Suchman
  • Book: Human-Machine Reconfigurations
  • Online publication: 05 June 2012
  • Chapter DOI: https://doi.org/10.1017/CBO9780511808418.010
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  • Case and Methods
  • Lucy Suchman
  • Book: Human-Machine Reconfigurations
  • Online publication: 05 June 2012
  • Chapter DOI: https://doi.org/10.1017/CBO9780511808418.010
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Case and Methods
  • Lucy Suchman
  • Book: Human-Machine Reconfigurations
  • Online publication: 05 June 2012
  • Chapter DOI: https://doi.org/10.1017/CBO9780511808418.010
Available formats
×