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Chapter 9 - Metrics and Performance Improvement

Patient Quality, Safety, and Experience

from Part I - Administration: Key Concepts of Observation Medicine, and Developing and Maintaining an Observation Unit

Published online by Cambridge University Press:  31 March 2017

By
Sharon E. Mace  and
Elaine Thallner
Edited by
Sharon E. Mace
Sharon E. Mace
Affiliation:
Department of Emergency Medicine, Cleveland Clinic, Ohio
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Type
Chapter
Information
Observation Medicine
Principles and Protocols
 , pp. 48 - 56
Publisher: Cambridge University Press
Print publication year: 2017

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References

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Mace, SE. An analysis of patient complaints in an observation unit. J Qual Clin Practice, 1998; 18(2): 151–158.Google Scholar
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