Skip to main content Accessibility help
×
Hostname: page-component-848d4c4894-2xdlg Total loading time: 0 Render date: 2024-07-05T04:04:31.045Z Has data issue: false hasContentIssue false

2 - Sense making: grasping crises as they unfold

Published online by Cambridge University Press:  22 September 2009

Arjen Boin
Affiliation:
Rijksuniversiteit Leiden, The Netherlands
Paul 't Hart
Affiliation:
Universiteit Utrecht, The Netherlands
Eric Stern
Affiliation:
Uppsala Universitet, Sweden
Bengt Sundelius
Affiliation:
Uppsala Universitet, Sweden
Get access

Summary

What the hell is going on?

The 9/11 terrorist strike took America (and the rest of the world) by complete surprise. As the drama unfolded live on television screens across the globe, people found themselves watching in disbelief: “This cannot be happening.” This sense of collective stress soon gave rise to a pressing question, one that lingers on as we write this: how could this have happened?

In hindsight, this question is less baffling than it seemed at the time. Commentators across the world were quick to point out that the United States had finally experienced on its own soil what many other countries had been forced to deal with for many years – terrorism. Outside the United States one would read and hear that American foreign policy had bred anti-Americanism; terrorist actions therefore were more or less to be expected. In the American media, Pearl Harbor analogies gave way to retrospectives of the 1993 World Trade Center bombing and the foiled plots involving exploding airliners and airport attacks. The 9/11 crisis events were shown to have roots.

Americans then learned how the 19 terrorists had pulled it off: how they had entered the country and outlived visa requirements, took flight lessons, convened with other terrorists around the globe, walked through airport security armed with knives, and how they navigated their hijacked planes unhindered toward the unguarded core institutions of the country. Americans learned that foreign intelligence services had provided their American sister organizations with ominous and rather specific warnings.

Type
Chapter
Information
The Politics of Crisis Management
Public Leadership Under Pressure
, pp. 18 - 41
Publisher: Cambridge University Press
Print publication year: 2005

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×