The Consumer in Public Services: Choice, Values and Difference

doi:10.46692/9781847421821

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Edited by Richard Simmons, Martin Powell, Ian Greener

Publisher:: Bristol University Press
Online publication date:: January 2022
Print publication year:: 2009
Online ISBN:: 9781847421821
DOI:: https://doi.org/10.46692/9781847421821

Subjects:: Politics: General Interest, Politics and International Relations

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The Consumer in Public Services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

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The Consumer in Public Services

Choice, Values and Difference

This Book has been cited by the following publications. This list is generated based on data provided by Crossref.

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Contents

Frontmatter
pp i-ii

Contents
pp iii-iii

List of figures and tables
pp iv-v

Acknowledgements
pp vi-vi

Notes on contributors
pp vii-xi

Foreword
pp xii-xiv

one - Introduction: managing the ‘unmanageable consumer’
pp 1-18

two - The consumer and New Labour: the consumer as king?
pp 19-38

three - Narratives of public service delivery in the UK: comparing central and local government
pp 39-56

four - Understanding the ‘differentiated consumer’ in public services
pp 57-76

five - Differentiating consumers in professional services: information, empowerment and the emergence of the fragmented consumer
pp 77-98

six - The healthcare consumer
pp 99-118

seven - The consumer in education
pp 119-136

eight - The consumer and social housing
pp 137-156

nine - The people’s police? Citizens, consumers and communities
pp 157-176

ten - The consumer in social care
pp 177-196

eleven - Differentiated consumers? A differentiated view from a service user perspective
pp 197-218

twelve - Authoritative consumers or experts by experience? User groups in health and social care
pp 219-234

thirteen - The public service consumer as member
pp 235-254

fourteen - Conclusion: the consumer in public services
pp 255-280

Index
pp 281-289

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The Consumer in Public Services

Choice, Values and Difference

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