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The SATISPSY-22: Development and validation of a French hospitalized patients’ satisfaction questionnaire in psychiatry

Published online by Cambridge University Press:  15 April 2020

X.Y. Zendjidjian ,
P. Auquier ,
C. Lançon ,
A. Loundou ,
N. Parola ,
M. Faugère  and
L. Boyer
X.Y. Zendjidjian*
Affiliation:
Aix-Marseille University, EA 3279–Public Health, Chronic Diseases and Quality of Life – Research Unit13005Marseille, France Department of Psychiatry, La Conception University Hospital13005Marseille, France
P. Auquier
Affiliation:
Aix-Marseille University, EA 3279–Public Health, Chronic Diseases and Quality of Life – Research Unit13005Marseille, France
C. Lançon
Affiliation:
Aix-Marseille University, EA 3279–Public Health, Chronic Diseases and Quality of Life – Research Unit13005Marseille, France Department of Psychiatry, Sainte-Marguerite University Hospital13009Marseille, France
A. Loundou
Affiliation:
Aix-Marseille University, EA 3279–Public Health, Chronic Diseases and Quality of Life – Research Unit13005Marseille, France
N. Parola
Affiliation:
Department of Psychiatry, Sainte-Marguerite University Hospital13009Marseille, France
M. Faugère
Affiliation:
Department of Psychiatry, Sainte-Marguerite University Hospital13009Marseille, France
L. Boyer
Affiliation:
Aix-Marseille University, EA 3279–Public Health, Chronic Diseases and Quality of Life – Research Unit13005Marseille, France
*
*Corresponding author. EA 3279 – Self-Perceived Health Assessment Research Unit, School of Medicine, La Timone University, 13005 Marseille, France. Tel.: +33 6 76 78 13 83; fax: +33 4 91 43 51 15. E-mail address: xavier.zendjidjian@ap-hm.fr (X. Zendjidjian).
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Abstract

Objective:

The aim of our study was to develop a specific French self-administered instrument for measuring hospitalized patients’ satisfaction in psychiatry based on exclusive patient point of view: the SATISPSY-22.

Methods:

The development of the SATISPSY was undertaken in three steps: item generation, item reduction, and validation. The content of the SATISPSY was derived from 80 interviews with patients hospitalized in psychiatry. Using item response and classical test theories, item reduction was performed in 2 hospitals on 270 responders. The validation was based on construct validity, reliability, and some aspects of external validity.

Results:

The SATISPSY contains 22 items describing 6 dimensions (staff, quality of care, personal experience, information, activity, and food). The six-factor structure accounted for 78.0% of the total variance. Each item achieved the 0.40 standard for item-internal consistency, and the Cronbach's alpha coefficients were > 0.70. Scores of dimensions were strongly positively correlated with Visual Analogue Scale scores. Significant associations with socioeconomic and clinical indicators showed good discriminant and external validity. INFIT statistics were ranged from 0.71 to 1.25.

Conclusions:

The SATISPSY-22 presents satisfactory psychometric properties, enabling patient feedback to be incorporated in a continuous quality health care improvement strategy.

Keywords

SatisfactionInpatientQuestionnaireValidityPsychometricsPsychiatry
Type
Original article
Information
European Psychiatry , Volume 30 , Issue 1 , January 2015 , pp. 172 - 178
Copyright
Copyright © European Psychiatric Association 2020

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