The author has devoted her life to matters relating to communication, whether in business contexts, or as a mediator, trainer and moderator.

The trilogy “Lili, do conflito à Mediação de Conflitos” aims to help create more informed citizens, starting from an early age, namely in terms of the new forms of solving conflicts.

In the first book: “Lili and the conflicts” (“Lili e os Conflitos”), we find the theme of conflicts; how to deal with them; respect for the different other; to put oneself in the place of the other.

In the second book: “Lili and Conflict Medition” (“Lili e a Mediação de Conflitos”), we find the space created by conflict mediation so the parts in conflict can be heard; the enormous need to listen to the other; the needed empathy so as to know the reality of the other.

In the third and final book: “Lili and the Conflict Mediator” (“Lili e o Mediador de Conflitos”), we explain what it is to be a conflict mediator, this “new” profession, distinguishing it from other professions which also use the word “Mediator”.

The author makes presentations of the books and its topics, bringing these issues to debate and making them known to the school environment, both to students and teachers, as well as staff and parents.