Hostname: page-component-77c89778f8-rkxrd Total loading time: 0 Render date: 2024-07-18T20:25:27.694Z Has data issue: false hasContentIssue false
  • English
  • Français

Satisfaction with psychiatric services in the emergency department

Published online by Cambridge University Press:  02 January 2018

Brenda Happell  and
Monica Summers
Brenda Happell
Affiliation:
Centre for Psychiatric Nursing Research and Practice, School of Postgraduate Nursing, University of Melbourne, Level 1, 723 Swanston Street, Carlton, Victoria 3053, Australia, email bhappell@unimelb.edu.au
Monica Summers
Affiliation:
Victorian Institute of Forensic Mental Health (Forensicare), Fairfield, Victoria, Australia
Rights & Permissions [Opens in a new window]

Extract

Core share and HTML view are not available for this content. However, as you have access to this content, a full PDF is available via the ‘Save PDF’ action button.

The move to provide psychiatric services within the general health care system has resulted in emergency departments becoming the means of access to acute psychiatric care in Australia (Gillette & Bucknell, 1996). Triage within the emergency departments ensures that patients are reviewed and treated in a timely manner, in accordance with the urgency of the presenting problem. The National Triage Scale was developed as a clinical tool for this purpose for use in Australia and New Zealand (Australasian College for Emergency Medicine, 1994). However, this scale tends to attach lower priority to psychiatric issues (Smart et al, 1998).

Type
Thematic Paper – Patient Satisfaction with Psychiatric Care
Information
International Psychiatry , Volume 1 , Issue 5 , July 2004 , pp. 3 - 4
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits noncommercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
Copyright © The Royal College of Psychiatrists 2004

References

Australasian College for Emergency Medicine (1994) Policy document. National Triage Scale. Emergency Medicine, 6, 145–146.Google Scholar
Australian Health Ministers (1992) National Mental Health Policy. Canberra: Australian Government Publishing Service.Google Scholar
Bailey, S. (1998) An exploration of critical care nurses' and doctors' attitudes towards psychiatric patients. Australian Journal of Advanced Nursing, 15, 8–14.Google Scholar
Crowley, J. J. (2000) A clash of cultures: A&E and mental health. Accident and Emergency Nursing, 8, 2–8.Google Scholar
Gillette, J. & Bucknell, M. (1996) Australia's innovative practice: psychiatric nurse consultation in emergency departments. Proceedings, Third International Psychiatric Nursing Conference. Melbourne: Royal Melbourne Institute of Technology.Google Scholar
McEvoy, P. (1998) Psychiatry at the front line: CPNs working outside regular hours in an inner city A&E department. Journal of Psychiatric and Mental Health Nursing, 5, 445–450.Google Scholar
Putman, S. (1998) Extended hours community mental health nursing service. Accident and Emergency Nursing, 6, 192–196.CrossRefGoogle ScholarPubMed
Smart, D., Pollard, C. & Walpole, B. (1998) Mental health triage in emergency medicine. Australian and New Zealand Journal of Psychiatry, 33, 57–66.Google Scholar
Submit a response

eLetters

No eLetters have been published for this article.