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The happiness initiative: Changing organizational culture to make ‘brilliance’ mainstream in aged care

Published online by Cambridge University Press:  22 August 2019

Evonne Miller Open the ORCID record for Evonne Miller [Opens in a new window] ,
Nicole Devlin ,
Laurie Buys  and
Geraldine Donoghue
Evonne Miller*
Affiliation:
QUT Design Lab, Creative Industries, Queensland University of Technology, Brisbane, Queensland, Australia
Nicole Devlin
Affiliation:
QUT Design Lab, Creative Industries, Queensland University of Technology, Brisbane, Queensland, Australia
Laurie Buys
Affiliation:
QUT Design Lab, Creative Industries, Queensland University of Technology, Brisbane, Queensland, Australia
Geraldine Donoghue
Affiliation:
QUT Design Lab, Creative Industries, Queensland University of Technology, Brisbane, Queensland, Australia
*
*Corresponding author. Email: e.miller@qut.edu.au
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Abstract

With the ageing of the population, researchers are investigating the experiences of people living and working in residential aged care. Positive organizational scholarship in healthcare (POSH) and its focus on ‘brilliance’ has not been used as a lens for understanding or improving aged care, although the sector prioritizes person-centred, consumer-directed care. In this qualitative case study, through in-depth interviews, a focus group, and observations, we use a POSH lens to explore how forms of leadership, management structures, and human resource practices facilitate positive experiences for both staff and residents. A thematic data analysis identified the importance of authentic leadership in creating a client-centred organizational culture where ‘happiness’ is an explicit core value. Educating and recruiting staff that share this vision, alongside reflective engagement, rituals and symbols, enabled the building of a responsive care culture that facilitated acts of ‘brilliance’ in healthcare.

Keywords

aged carebrilliancepositive organizational scholarship in healthcareorganizational culturequalitative
Type
Research Article
Information
Journal of Management & Organization , Volume 26 , Special Issue 3: Positive Organisational Scholarship in Healthcare (POSH) , May 2020 , pp. 296 - 308
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2019

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