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Lawrence L. Martin, Total Quality Management in Human Service Organizations, Sage, London, 1993, 107 pp., £13.50 paper. - Colin Morgan and Stephen Murgatroyd, Total Quality Management in the Public Sector, The Open University Press, Buckingham, 1994, xii + 212 pp., £40.00 hard, £14.99 paper.

Published online by Cambridge University Press:  20 January 2009

Rob Paton
Rob Paton
Affiliation:
Voluntary Sector Management Programme
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Type
Reviews
Information
Journal of Social Policy , Volume 23 , Issue 4 , October 1994 , pp. 605 - 607
Copyright
Copyright © Cambridge University Press 1994

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References

Beresford, P. and Harding, T. (1993), A Challenge to Change: Practical Experiences of Building Userled Services, NISW, London.Google Scholar