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Designing Industrial Product-Service System (PSS) Pilot Projects in Manufacturing Companies: A Proposed Process for Product and Customer Selection

Published online by Cambridge University Press:  26 May 2022

D. Sarancic ,
D. C. A. Pigosso  and
T. C. McAloone
D. Sarancic*
Affiliation:
Technical University of Denmark, Denmark
D. C. A. Pigosso
Affiliation:
Technical University of Denmark, Denmark
T. C. McAloone
Affiliation:
Technical University of Denmark, Denmark
*
dasar@mek.dtu.dk

Abstract

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This paper proposes an approach for capital goods manufacturers to design Product-Service System (PSS) pilot projects by selecting appropriate products and customers. The authors conducted a single-case empirical study as a part of an ongoing action research project to maximise the learnings from a pilot project while minimising expenditure in extensive trial and error PSS solution testing. Two sets of criteria were elicited for product and customer selection, respectively, followed by a description of the ideal product and customer attributes for each of the three most common PSS archetypes.

Keywords

product-service systems (PSS)circular economyempirical studiescustomer selectionproduct selection
Type
Article
Information
Proceedings of the Design Society , Volume 2: DESIGN2022 , May 2022 , pp. 1119 - 1128
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2022.

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