This paper summarizes the research described in a PhD thesis (Pujolă, 2000) which presents a description of how learners use the help facilities of a web-based multimedia CALL program, called ImPRESSions, designed to foster second language learners’ reading and listening skills and language learning strategies. The study investigates the variation of strategy use in a CALL environment: Twenty two Spanish adult students of English worked with the program in four sessions and their computer movements were digital-video screen recorded. Together with direct observation and retrospective questions a detailed picture of learners’ deployment of strategies was drawn. As the emphasis was on the process rather than the product, the description and analysis of the data focus on the observation of the language learning strategies learners deployed when using the help facilities provided: Dictionary, Cultural Notes, Transcript, Subtitles and Play Controls, Feedback and an Experts module specifically designed to provide the language learner training component of the program. The qualitative analysis of the data indicates that many variables have an influence on the amount and quality of the use of the help provided by the program, from the learners’ individual differences to the fact that the CALL environment may prompt learners to behave or work in a different way from a more conventional type of learning. The results of the study provide information for future CALL material design and the type of research offers new possibilities for CALL research methods.