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Winning With Quality: A Practical Approach to The Development of A Total Quality Strategy by Rory L. Chase. IFS Publications Bedford, UK, 1989, 74 pp. (£14.95) - Writing Quality Manuals by Max McRobb IFS Publications, Bedford, UK, 1989, 96pp., index (£14.95)
Published online by Cambridge University Press: 17 August 2017
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