Abstract
In this work, our main objective is to design a real-time service and support team monthly schedule considering all the possible uncertainty scenarios. The given constraints are: Minimum and maximum working hours for the teams and team members; Scheduling the total numbers of working teams at a time; Team arrival and leaving time; Minimize work delays and maximizing each employees work efficiency; Avoid unexpected bumps and schedule crashes. Our optimization algorithm aims to provide a minimum number of team members and working hours for each team in accordance with the forecast workflow.
Content
![](https://www.cambridge.org/engage/api-gateway/miir/assets/orp/resource/item/60a6aeb8b15239624663a39a/largeThumb/ip-for-scheduling-problem.jpg)