Book contents
- Frontmatter
- Dedication
- Contents
- List of exhibits
- Preface
- Acknowledgments
- 1 How’s your due diligence?
- 2 Introduction to the system
- 3 A framework for performance measurement
- 4 What is Stakeholder Value?
- 5 Adding Value for Customers
- 6 Adding Value for People
- 7 Adding Value for Partners
- 8 Adding Value for the Community
- 9 Adding Value for the Owners
- 10 What to report and how to report it
- 11 How to get started . . .
- 12 The Performance Measurement Framework: Assessment and adoption
- 13 Practical aspects of managing Stakeholder Value
- 14 Performance measurement for Small and Medium Enterprises
- Appendix Don’t be fooled by statistics
- References
- Index
12 - The Performance Measurement Framework: Assessment and adoption
Published online by Cambridge University Press: 05 December 2013
- Frontmatter
- Dedication
- Contents
- List of exhibits
- Preface
- Acknowledgments
- 1 How’s your due diligence?
- 2 Introduction to the system
- 3 A framework for performance measurement
- 4 What is Stakeholder Value?
- 5 Adding Value for Customers
- 6 Adding Value for People
- 7 Adding Value for Partners
- 8 Adding Value for the Community
- 9 Adding Value for the Owners
- 10 What to report and how to report it
- 11 How to get started . . .
- 12 The Performance Measurement Framework: Assessment and adoption
- 13 Practical aspects of managing Stakeholder Value
- 14 Performance measurement for Small and Medium Enterprises
- Appendix Don’t be fooled by statistics
- References
- Index
Summary
PREAMBLE: AN ASSESSMENT, NOT AN AUDIT
Remember our overall goal as stated in Exhibit 2.1 in Chapter 2: we aimed to describe a system for performance measurement that provides:
a concise overview of health of your enterprise;
a quantitative basis for selecting improvement priorities; and
alignment of the efforts of the people with the mission of the enterprise.
The purpose of an assessment (cf. Section 11.2) is to evaluate how well your current approach to performance measurement is helping you achieve this. The assessment is based on the eight criteria described in Exhibit 11.1 and also depicted in Exhibit 12.1, which derive from the Performance Measurement Framework.
The approach to performing the assessment is essentially based on the approach used for Business Excellence frameworks such as that of the Baldrige or the European Foundation for Quality Management (EFQM). Each criterion is evaluated in terms of
Approach: the extent to which appropriate systems, processes, procedures and structures are in place to make it possible to satisfy the criterion;
and
Deployment: the extent to which the systems, processes, procedures and structures are being applied as intended.
- Type
- Chapter
- Information
- Analytics for LeadersA Performance Measurement System for Business Success, pp. 143 - 168Publisher: Cambridge University PressPrint publication year: 2013