Skip to main content Accessibility help
×
  • Cited by 9
Publisher:
Cambridge University Press
Online publication date:
December 2013
Print publication year:
2013
Online ISBN:
9781107053779

Book description

Analytics for Leaders provides a concise, readable account of a complete system of performance measurement for an enterprise. Based on over twenty years of research and development, the system is designed to provide people at all levels with the quantitative information they need to do their jobs: board members to exercise due diligence about all facets of the business, leaders to decide where to focus attention next, and people to carry out their work well. For senior officers, chapter openers provide quick overviews about the overall approach to a particular stakeholder group and how to connect overall performance measures to business impact. For MBA students, extensive supporting notes and references provide in-depth understanding. For researchers and practitioners, a generic statistical approach is described to encourage new ways of tackling performance measurement issues. The book is relevant to all types of enterprise, large or small, public or private, academic or governmental.

Reviews

‘Brilliant and right on the mark.’

Robert Burke - Melbourne Business School and former CEO, Century Oils Australia and Fuchs Australia

‘Analytics for Leaders is the definitive work on how to measure an enterprise's performance, and how to analyze the resulting data. The purpose of the measurement design and analysis is producing actionable results to improve performance. Nick Fisher provides not just tools, but much detail on how to implement them. The Fisher system applies to big and small enterprises, and to any type: corporate, governmental, academic, etc. The book targets enterprise leaders, who play a critical role in developing plans for those enterprise issues to be studied using the system. It also targets those whom leaders select to implement the plan. This book will serve as an excellent text for an academic program. Nick Fisher's writing is organized step-by-step in a logical way, and is marvellously lucid.’

William S. Cleveland - Shanti S. Gupta Distinguished Professor of Statistics, Purdue University

‘Groundbreaking and significant contribution to business management on how to create value for not only shareholders but also customers, employees, suppliers and the community.’

Ray Kordupleski - President, CVM, Inc., and author of Mastering Customer Value Management

‘It’s not often you come across a book that helps push back the uncertainty fog. Analytics for Leaders does just that! What are the real drivers of your organisation and how do you measure/predict them? These are the questions that every board should ask if they wish to thrive in our competitive environment. I recommend this book as an essential primer to all directors who wish to add value to their organisations.’

John Manusu - Managing Director, PrIME Biologics Pte Ltd, Singapore

‘Inspirational! Dr Fisher's model is comprehensive, rational and easily justifiable. At last a performance measurement methodology which rests comfortably with scientists and engineers!’

Terry Moss - Eskom

'I found the content highly relevant (great to see a book focusing on real value creation for all stakeholders), succinct, and with nice simple flow charts and process tools to measure and to achieve desired outcomes. It was an easy read and I will recommend it to my colleagues.'

David Malcolm Keefe - Non Executive Independent Chairman, Arowana International Ltd

Refine List

Actions for selected content:

Select all | Deselect all
  • View selected items
  • Export citations
  • Download PDF (zip)
  • Save to Kindle
  • Save to Dropbox
  • Save to Google Drive

Save Search

You can save your searches here and later view and run them again in "My saved searches".

Please provide a title, maximum of 40 characters.
×

Contents

References
Atkinson, Anthony A., Waterhouse, John H. and Wells, Robert B. (1997), “A Stakeholder Approach to Strategic Performance measurement,” Sloan Management Review, Spring 1997 38 (3), 25–37.
Baggini, Julian (2011), “How Steve Jobs changed capitalism,” available at .
Ballow, John, Thomas, Robert J. and Roos, Göran (2004), “Future value: the $7 trillion challenge,” Journal of Applied Corporate Finance 16 (1), 71–6
Bertini, Marco and Gourville, John T. (2012), “Pricing to create shared value,” Harvard Business Review 90 (6) (June), 96–104.
Byrne, John A. (1998), “How Al Dunlap self-destructed: The inside story of what drove Sunbeam’s board to act,” Business Week, July 6, 1998, available at .
Chambers, R. J. (1986), Financial Management, fourth edition. North Ryde, NSW: Law Book Company.
Chatterji, Aaron and Levine, David (2006), “Breaking down the Wall of Codes: Evaluating non-financial performance measurement,” California Management Review 48 (2), 29–51.
Clark, Linda A., Cleveland, William S., Denby, Lorraine and Liu, Chuanhai (1997), “Modeling Customer Survey Data,” pages 3–57 in Gatsonis, C., Kass, R. E., Carlin, B., Carriquiry, A., Gelman, A., Verdinelli, I., and West, M. (1999), editors, Case Studies in Bayesian Statistics, Volume IV (Lecture Notes in Statistics /140), New York: Springer.
Cleveland, W. S. and Fisher, N. I. (1998), “Good graphs for better business,” The Quality Magazine 7 (4), 64–8.
Cribb, Julian and Tjempaka, Sari (2009), Open Science, Melbourne: CSIRO Publishing.
Davenport, Thomas H. and Harris, Jeanne G. (2007), Competing on Analytics: The New Science of Winning, Boston, Mass.: Harvard Business School Press.
Davenport, Thomas H., Harris, Jeanne G. and Morison, Robert (2010), Analytics at Work: Smarter Decisions, Better Results, Boston, Mass.: Harvard Business School Press.
Deming, W. Edwards (1994), The New Economics for Industry, Government Education, second edition, Cambridge, Mass.: Massachusetts Institute of Technology Center for Advanced Engineering Study.
Dransfield, S. B., Fisher, N. I. and Vogel, N. J. (1999), “Using statistics and statistical thinking to improve organizational performance: With discussion and authors’ reply,” International Statistical Review 67, 99–150.
Dull, Stephen F., Mohn, Wilhelm A. and Norén, Thomas (1995), “Partners,” The McKinsey Quarterly, 1995 (4), 63–72.
Eccles, Robert G. (1991), “The Performance Measurement Manifesto,” Harvard Business Review 69 (1), January–February, 131–7.
Eccles, Robert G. (2012), “The future of integrated sustainability reporting,” created November, 26 2012, available at .
Evenson, R. E., and Westphal, L. E. (1995), “Technological Change and Technological Strategy,” in Behrman, J. and Srinivasan, T. N., editors, Handbook of Development Economics, 3 (1), 1995, Amsterdan: North-Holland.
Fisher, N.I. (2009), “Homer Sarasohn and American involvement in the evolution of Quality Management in Japan, 1945–1950,” International Statistical Review 77, 276–99.
Fisher, N. I., Cribb, J. H. J. and Peacock, A. J. (2008), “Reading the public mind: a novel approach to improving the adoption of new science and technology,” Australian Journal of Experimental Agriculture 47, 1–10.
Fisher, N. I. and Lee, A. J. (2011), “Getting the ‘correct’ answer from incorrect survey responses: a simple application of the EM algorithm,” Austral. and New Zealand J. Statist. 53, 353–64.
Fisher, N.I., Lee, A. J. and Cribb, J. H. J. (2012), “A scientific approach to monitoring public perceptions of scientific issues,” International Journal of Science Education Part B, 1–27, iFirst Article.
Fisher, N. I., Lee, A. J., Cribb, J. H. J. and Haynes, G. D. (2010), “Public perceptions of foxes and fox eradication in Tasmania,” Australian Zoologist, 35 (3), 576–89.
Fisher, N. I., Lee, A. J. and Sparks, R. S. (2005), “No more static,” Marketing Research, Spring 2005,14–19.
Fisher, N. I. and Nair, V. N. (2008), “Quality Management and Quality Practice: Perspectives on their History and their Future,” Applied Stochastic Models in Business and Industry, 25, 1–28.
Fitz-Enz, Jac (1978), “The measurement imperative,” Personnel Journal 57 (April), 193–5.
Fitz-Enz, Jac (2013), “How to stop wasting your human capital,” CFO, January 18, 2013, available at .
Franco-Santos, Monica, Kennerley, Mike, Micheli, Pietro, Martinez, Veronica, Mason, Steve, Marr, Bernard, Gray, Dina and Neely, Andrew (2007), “Towards a definition of a business performance measurement system,” International Journal of Operations and Production Management 27 (8), 784–801.
Goh, Swee C. (2012), “Making performance measurement systems more effective in public sector organizations,” Measuring Business Excellence 16 (1), 31–42.
Goldratt, E. M. (1990), The Haystack Syndrome: Sifting Information Out of the Data Ocean, Croton-on-Hudson, N.Y.: North River Press, Inc.
Huselid, Mark A., Becker, Brian E. and Beatty, Richard W. (2005), The Workforce Scorecard: Managing Human Capital To Execute Strategy, Cambridge, Mass.: Harvard Business Press Books.
Kaplan, Robert S. and Mikes, Anette (2012), “Managing risks: A new framework,” Harvard Business Review 90 (6) (June), 48–60.
Kaplan, Robert S. and Norton, David P. (1992), “The Balanced Scorecard – measures that drive performance,” Harvard Business Review 70 (1) (January–February), 71–9.
Kaplan, Robert S. and Norton, David P. (1996a), “Using the Balanced Scorecard as a Strategic Management System,” Harvard Business Review 70 (1) (January–February), 75–85.
Kaplan, Robert S. and Norton, David P. (1996b), The Balanced Scorecard: Translating Strategy Into Action, Boston, Mass.: Harvard Business School Press.
Kaplan, Robert S. and Norton, David P. (2006), Alignment: Using the Balanced Scorecard to Create Corporate Synergies, Boston, Mass.: Harvard Business School Press.
Kordupleski, R. (2003), Mastering Customer Value Management, Cincinnati, Ohio: Pinnaflex Educational Resources, Inc.
Lerro, Antonio (2011), “A stakeholder-based perspective in the value impact assessment of the project ‘Valuing intangible assets in Scottish renewable SMEs,’” Measuring Business Excellence 15 (3), 3–15.
Lev, Baruch (2001), Intangibles: Management, Measurement and Reporting, Washington, DC: Brookings Institution Press.
Lev, Baruch, Radhakrishnan, Suresh and Zhang, Weining (2009), “Organizational capital,” ABACUS, 45 (3), 275–98.
Likierman, Andrew (2009), “The five traps of performance measurement,” Harvard Business Review 87 (October), 96–101.
McGregor, Douglas (1960), The Human Side of Enterprise, New York: McGraw-Hill.
Neely, Andy (2007), editor, Business Performance Measurement, second edition, Cambridge: Cambridge University Press.
Neely, Andy, Kennerly, Mike and Adams, Chris (2007), “Performance Measurement Frameworks: a review,” pages 143–62 in Neely (2007).
Normann, Richard (2001), Service Management: Strategy and Leadership in Service Business, third edition, Chichester: John Wiley and Sons.
Normann, Richard and Ramirez, Rafael (1994), Designing Interactive Strategy: From Value Chain to Value Constellation, Chichester: John Wiley and Sons.
Otley, David (2007), “Accounting performance measurement: A review of its purposes and practices,” pages 11–35 in Neely (2007).
Parmenter, David (2010), Key Performance Indicators, second edition. Hoboken, N.J.: John Wiley and Sons.
Porter, Michael E. and Kramer, Mark R. (2011), “Creating shared value,” Harvard Business Review 89 (1) (January–February), 62–77.
Price, Frank (1984), Right First Time, Aldershot: Wildwood House.
Reichheld, Frederick F. (2003), “One number you need to grow,” Harvard Business Review 81 (12) (December), 45–64.
Rucci, Anthony J., Kirn, Steven P. and Quinn, Richard T. (1998), “The Employee – Customer – Profit Chain at Sears,” Harvard Business Review, 72 (1) (January–February), 82–97.
Rybka, Zdeněk (2008), Principles of the Bata Management System, second edition. Zlín: Faculty of Management and Economics, Tomas Bata University (a 1999 English translation of the first edition by Hassmann, Josef and Tribus, Myron is in private circulation).
Sarasohn, Homer M. and Protzman, Charles B. (1948, 1998), The Fundamentals of Industrial Management, electronic edition edited by N.I. Fisher, available at .
Sutcliff, Michael R. and Donnellan, Michael (2006), CFO Insights: Delivering High Performance, Chichester: John Wiley and Sons.
Tinsley, C. H., Dillon, R. L. and Madsen, P. M. (2011), “How to avoid catastrophe,” Harvard Business Review, 89 (4) (April), 90–7.
Ulrich, Dave and Smallwood, Norm (2003), Why the Bottom Line Isn’t! How to Build Value Through People and Organizations, Hoboken, N.J.: John Wiley and Sons.
Vine, F. J. (1968), “Magnetic anomalies associated with mid-ocean ridges,” pages 73–89 in The History of the Earth’s Crust: A Symposium, edited by Phinney, Robert A, Princeton, N.J.: Princeton University Press.
Vogel, Norbert J. (2008), Performance Excellence Guide for Regional Natural Resource Management Organizations, second edition, available at .

Metrics

Full text views

Total number of HTML views: 0
Total number of PDF views: 0 *
Loading metrics...

Book summary page views

Total views: 0 *
Loading metrics...

* Views captured on Cambridge Core between #date#. This data will be updated every 24 hours.

Usage data cannot currently be displayed.