Skip to main content Accessibility help
×
Hostname: page-component-78c5997874-ndw9j Total loading time: 0 Render date: 2024-11-16T08:41:21.972Z Has data issue: false hasContentIssue false

Part II - Workplace Affect and Individual Worker Outcomes

Published online by Cambridge University Press:  25 June 2020

Liu-Qin Yang
Affiliation:
Portland State University
Russell Cropanzano
Affiliation:
University of Colorado
Catherine S. Daus
Affiliation:
Southern Illinois University Edwardsville
Vicente Martínez-Tur
Affiliation:
Universitat de València, Spain
Get access
Type
Chapter
Information
Publisher: Cambridge University Press
Print publication year: 2020

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

References

Alarcon, G. M. (2011). A meta-analysis of burnout with job demands, resources, and attitudes. Journal of Vocational Behavior, 79, 549562. http://dx.doi.org/:10.1016/j.jvb.2011.03.007CrossRefGoogle Scholar
Ashkanasy, N. M., & Dorris, A. D. (2017). Emotions in the workplace. Annual Review of Organizational Psychology and Organizational Behavior, 4, 6790. http://dx.doi.org/:10.1146/annurev-orgpsych-032516–113231CrossRefGoogle Scholar
Basch, J., & Fisher, C. D. (2000). Affective events–emotions matrix: A classification of work events and associated emotions. In Ashkanasy, N. M., Härtel, C. E., & Zerbe, W. J. (Eds.), Emotions in the workplace: Research, theory, and practice (pp. 3648). Westport, CT: Quorum/Greenwood.Google Scholar
Baumeister, R. F., Bratslavsky, E., Finkenauer, C., & Vohs, K. D. (2001). Bad is stronger than good. Review of General Psychology, 5, 323370, http://dx.doi.org/:10.1037/1089–2680.5.4.323Google Scholar
Beehr, T. A., Bowling, N. A., & Bennett, M. M. (2010). Occupational stress and failures of social support: When helping hurts. Journal of Occupational Health Psychology, 15, 4559, http://dx.doi.org/:10.1037/a0018234CrossRefGoogle ScholarPubMed
Bindl, U. K., & Parker, S. K. (2012). Affect and employee proactivity: A goal-regulatory perspective. In Ashkanasy, N. M., Härtel, C. E., & Zerbe, W. J. (Eds.), Research on emotions in organizations (Volume 8, pp. 225254). Bingley, UK: Emerald.Google Scholar
Bono, J. E., Glomb, T. M., Shen, W., Kim, E., & Koch, A. J. (2013). Building positive resources: Effects of positive events and positive reflection on work stress and health. Academy of Management Journal, 56, 16011627. http://dx.doi.org/:10.5465/amj.2011.0272Google Scholar
Bowling, N. A., Alarcon, G. M., Bragg, C. B., & Hartman, M. J. (2015). A meta-analytic examination of the potential correlates and consequences of workload. Work and Stress, 29, 95113, http://dx.doi.org/:10.1080/02678373.2015.1033037Google Scholar
Bowling, N. A., & Beehr, T. A. (2006). Workplace harassment from the victim’s perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91, 9981012. http://dx.doi.org/:10.1037/0021–9010.91.5.998Google Scholar
Casper, A., Tremmel, S., & Sonnentag, S. (2019). The power of affect: A three-wave panel study on reciprocal relationships between work events and affect at work. Journal of Occupational and Organizational Psychology, http://dx.doi.org/:10.1111/joop.12255Google Scholar
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95, 834848, http://dx.doi.org/:10.1037/a0019364CrossRefGoogle ScholarPubMed
Dalal, R. S., Lam, H., Weiss, H. M., Welch, E. R., & Hulin, C. L. (2009). A within-person approach to work behavior and performance: Concurrent and lagged citizenship–counterproductivity associations, and dynamic relationships with affect and overall job performance. Academy of Management Journal, 52, 10511066, http://dx.doi.org/:10.5465/AMJ.2009.44636148Google Scholar
Daniels, K., Beesley, N., Wimalasiri, V., & Cheyne, A. (2013). Problem solving and well-being: Exploring the instrumental role of job control and social support. Journal of Management, 39, 10161043, http://dx.doi.org/:10.1177/0149206311430262CrossRefGoogle Scholar
de Beer, L. T., Pienaar, J., & Rothmann, S. (2016). Work overload, burnout, and psychological ill-health symptoms: A three-wave mediation model of the employee health impairment process. Anxiety, Stress, and Coping, 29, 387399, http://dx.doi.org/:10.1080/10615806.2015.1061123CrossRefGoogle ScholarPubMed
De Jonge, J., & Dormann, C. (2006). Stressors, resources, and strain at work: A longitudinal test of the triple-match principle. Journal of Applied Psychology, 91, 13591374. http://dx.doi.org/:10.1037/0021–9010.91.5.1359Google Scholar
Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands–resources model of burnout. Journal of Applied Psychology, 86, 499512. http://dx.doi.org/:10.1037/0021–9010.86.3.499Google Scholar
Dimotakis, N., Scott, B. A., & Koopman, J. (2011). An experience sampling investigation of workplace interactions, affective states, and employee well-being. Journal of Organizational Behavior, 32, 572588, http://dx.doi.org/:10.1002/job.722Google Scholar
Dudenhöffer, S., & Dormann, C. (2013). Customer‐related social stressors and service providers’ affective reactions. Journal of Organizational Behavior, 34, 520539, http://dx.doi.org/:10.1002/job.1826CrossRefGoogle Scholar
Eatough, E. M., Meier, L. L., Igic, I., Elfering, A., Spector, P. E., & Semmer, N. K. (2016). You want me to do what? Two daily diary studies of illegitimate tasks and employee well-being. Journal of Organizational Behavior, 37, 108127, http://dx.doi.org/:10.1002/job.2032Google Scholar
Ford, M. T., Matthews, R. A., Wooldridge, J. D., Mishra, V., Kakar, U. M., & Strahan, S. R. (2014). How do occupational stressor–strain effects vary with time? A review and meta-analysis of the relevance of time lags in longitudinal studies. Work and Stress, 28, 930, http://dx.doi.org/:10.1080/02678373.2013.877096CrossRefGoogle Scholar
French, K. A., Allen, T. D., & Henderson, T. G. (2018). Challenge and hindrance stressors and metabolic risk factors. Journal of Occupational Health Psychology, http://dx.doi.org/:10.1037/ocp0000138Google Scholar
Gabriel, A. S., Diefendorff, J. M., & Erickson, R. J. (2011). The relations of daily task accomplishment satisfaction with changes in affect: A multilevel study in nurses. Journal of Applied Psychology, 96, 10951104, http://dx.doi.org/:10.1037/a0023937Google Scholar
Gabriel, A. S., Podsakoff, N. P., Beal, D. J., Scott, B. A., Sonnentag, S., Trougakos, J. P., & Butts, M. M. (2018). Experience sampling methods: A discussion of critical trends and considerations for scholarly advancement. Organizational Research Methods, http://dx.doi.org/:10.1177/1094428118802626Google Scholar
Ganster, D. C., & Rosen, C. C. (2013). Work stress and employee health: A multidisciplinary review. Journal of Management, 39, 10851122, http://dx.doi.org/:10.1177/0149206313475815Google Scholar
Gibson, D. E., & Callister, R. R. (2010). Anger in organizations: Review and integration. Journal of Management, 36, 6693, http://dx.doi.org/:10.1177/0149206309348060CrossRefGoogle Scholar
Giumetti, G. W., Hatfield, A. L., Scisco, J. L., Schroeder, A. N., Muth, E. R., & Kowalski, R. M. (2013). What a rude e-mail! Examining the differential effects of incivility versus support on mood, energy, engagement, and performance in an online context. Journal of Occupational Health Psychology, 18, 297309, http://dx.doi.org/:10.1037/a0032851Google Scholar
Glomb, T. M., Bhave, D. P., Miner, A. G., & Wall, M. (2011). Doing good, feeling good: Examining the role of organizational citizenship behaviors in changing mood. Personnel Psychology, 64, 191223, http://doi.org/:10.1111/j.1744–6570.2010.01206.xGoogle Scholar
Grandey, A. A., Tam, A. P., & Brauburger, A. L. (2002). Affective states and traits in the workplace: Diary and survey data from young workers. Motivation and Emotion, 26, 3155, http://dx.doi.org/:10.1023/a:1015142124306Google Scholar
Gross, S., Semmer, N. K., Meier, L. L., Kälin, W., Jacobshagen, N., & Tschan, F. (2011). The effect of positive events at work on after-work fatigue: They matter most in face of adversity. Journal of Applied Psychology, 96, 654664, http://dx.doi.org/:10.1037/a0022992Google Scholar
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16, 250279. http://dx.doi.org/:10.1016/0030–5073(76)90016–7CrossRefGoogle Scholar
Halbesleben, J. R. B. (2006). Sources of social support and burnout: A meta-analytic test of the conservation of resources model. Journal of Applied Psychology, 91, 11341145, http://dx.doi.org/:10.1037/0021–9010.91.5.1134Google Scholar
Häusser, J. A., Mojzisch, A., Niesel, M., & Schulz-Hardt, S. (2010). Ten years on: A review of recent research on the Job Demand–Control(–Support) model and psychological well-being. Work & Stress, 24, 135, http://dx.doi.org/:10.1080/02678371003683747Google Scholar
Hershcovis, M. S. (2011). “Incivility, social undermining, bullying … oh my!” A call to reconcile constructs within workplace aggression research. Journal of Organizational Behavior, 32, 499519, http://dx.doi.org/:10.1002/job.689Google Scholar
Hershcovis, M. S., & Barling, J. (2010). Comparing victim attributions and outcomes for workplace aggression and sexual harassment. Journal of Applied Psychology, 95, 874888, http://dx.doi.org/:10.1037/a0020070Google Scholar
Humphrey, S. E., Nahrgang, J. D., & Morgeson, F. P. (2007). Integrating motivational, social, and contextual work design features: A meta-analytic summary and theoretical extension of the work design literature. Journal of Applied Psychology, 92, 13321356, http://dx.doi.org/:10.1037/0021–9010.92.5.1332Google Scholar
Ilies, R., Aw, S. S. Y., & Pluut, H. (2015). Intraindividual models of employee well-being: What have we learned and where do we go from here? European Journal of Work and Organizational Psychology, 24, 827838, http://dx.doi.org/:10.1080/1359432X.2015.1071422CrossRefGoogle Scholar
Ilies, R., Dimotakis, N., & De Pater, I. E. (2010). Psychological and physiological reactions to high workloads: Implications for well-being. Personnel Psychology, 63, 407436, http://dx.doi.org/:10.1111/j.1744–6570.2010.01175.xCrossRefGoogle Scholar
Jiang, L., & Lavaysse, L. M. (2018). Cognitive and affective job insecurity: A meta-analysis and a primary study. Journal of Management, 44, 23072342, http://dx.doi.org/:10.1177/0149206318773853CrossRefGoogle Scholar
Karasek, R. (1979). Job demands, job decision latitude, and mental strain: Implications for job redesign. Administrative Science Quarterly, 24, 285306, http://dx.doi.org/:10.2307/2392498Google Scholar
Lang, J., Ochsmann, E., Kraus, T., & Lang, J. W. (2012). Psychosocial work stressors as antecedents of musculoskeletal problems: A systematic review and meta-analysis of stability-adjusted longitudinal studies. Social Science and Medicine, 75, 11631174, http://dx.doi.org/:10.1016/j.socscimed.2012.04.015Google Scholar
Lazarus, R. S. (1991). Progress on a cognitive–motivational–relational theory of emotion. American Psychologist, 46, 819834, http://dx.doi.org/:10.1037/0003-066X.46.8.819Google Scholar
Lesener, T., Gusy, B., & Wolter, C. (2019). The job demands–resources model: A meta-analytic review of longitudinal studies. Work and Stress, 33, 76103, http://dx.doi.org/:10.1080/02678373.2018.1529065CrossRefGoogle Scholar
Liang, L. H., Hanig, S., Evans, R., Brown, D. J., & Lian, H. (2018). Why is your boss making you sick? A longitudinal investigation modeling time‐lagged relations between abusive supervision and employee physical health. Journal of Organizational Behavior, 39, 10501065, http://dx.doi.org/:10.1002/job.2248Google Scholar
Lin, S.-H., Scott, B. A., & Matta, F. K. (2018). The dark side of transformational leader behaviors for leaders themselves: A conservation of resources perspective. Academy of Management Journal, http://dx.doi.org/:10.5465/amj.2016.1255Google Scholar
Lin, W., Koopmann, J., & Wang, M. (2018). How does workplace helping behavior step up or slack off? Integrating enrichment-based and depletion-based perspectives. Journal of Management, http://dx.doi.org/:10.1077/0149206318795275Google Scholar
Liu, Y., Song, Y., Koopman, J., Wang, M., Chang, C.-H., & Shi, J. (2017). Eating your feelings? Testing a model of employees’ work-related stressors, sleep quality, and unhealthy eating. Journal of Applied Psychology, 102, 12371258, http://dx.doi.org/:10.1037/apl0000209Google Scholar
Matthews, R. A., & Ritter, K. J. (2018). Applying adaptation theory to understand experienced incivility processes: Testing the repeated exposure hypothesis. Journal of Occupational Health Psychology, http://dx.doi.org/:10.1037/ocp0000123Google Scholar
Meier, L. L., Semmer, N. K., & Gross, S. (2014). The effect of conflict at work on well-being: Depressive symptoms as a vulnerability factor. Work and Stress, 28, 3148, http://dx.doi.org/:10.1080/02678373.2013.876691CrossRefGoogle Scholar
Miner, A. G., Glomb, T. M., & Hulin, C. (2005). Experience sampling mood and its correlates at work. Journal of Occupational and Organizational Psychology, 78, 171193, http://dx.doi.org/:10.1348/096317905X40105Google Scholar
Montano, D., Reeske, A., Franke, F., & Hüffmeier, J. (2017). Leadership, followers’ mental health and job performance in organizations: A comprehensive meta‐analysis from an occupational health perspective. Journal of Organizational Behavior, 38, 327350, http://dx.doi.org/:10.1002/job.2124CrossRefGoogle Scholar
Nielsen, K., Randall, R., Yarker, J., & Brenner, S. O. (2008). The effects of transformational leadership on followers’ perceived work characteristics and psychological well-being: A longitudinal study. Work and Stress, 22, 1632, http://dx.doi.org/:10.1080/02678370801979430Google Scholar
Nielsen, M. B., & Einarsen, S. (2012). Outcomes of exposure to workplace bullying: A meta-analytic review. Work and Stress, 26, 309332, http://dx.doi.org/:10.1080/02678373.2012.734709Google Scholar
Nixon, A. E., Mazzola, J. J., Bauer, J., Krueger, J. R., & Spector, P. E. (2011). Can work make you sick? A meta-analysis of the relationships between job stressors and physical symptoms. Work and Stress, 25, 122, http://dx.doi.org/:10.1080/02678373.2011.569175Google Scholar
Ohly, S., & Schmitt, A. (2015). What makes us enthusiastic, angry, feeling at rest or worried? Development and validation of an affective work events taxonomy using concept mapping methodology. Journal of Business and Psychology, 30, 1535, http://dx.doi.org/:10.1007/s10869-013–9328-3Google Scholar
Pereira, D., & Elfering, A. (2014). Social stressors at work, sleep quality and psychosomatic health complaints – a longitudinal ambulatory field study. Stress and Health, 30, 4352, http://dx.doi.org/:10.1002/smi.2494Google Scholar
Pieper, S., & Brosschot, J. F. (2005). Prolonged stress-related cardiovascular activation: Is there any? Annals of Behavioral Medicine, 30, 91103, http://dx.doi.org/:10.1207/s15324796abm3002_1CrossRefGoogle Scholar
Pindek, S., Arvan, M. L., & Spector, P. E. (2019). The stressor–strain relationship in diary studies: A meta-analysis of the within and between levels. Work and Stress, 33, 121, http://dx.doi.org/:10.1080/02678373.2018.1445672Google Scholar
Prem, R., Kubicek, B., Diestel, S., & Korunka, C. (2016). Regulatory job stressors and their within-person relationships with ego depletion: The roles of state anxiety, self-control effort, and job autonomy. Journal of Vocational Behavior, 92, 2232, http://dx.doi.org/:10.1016/J.JVB.2015.11.004CrossRefGoogle Scholar
Rodell, J. B., & Judge, T. A. (2009). Can “good” stressors spark “bad” behaviors? The mediating role of emotions in links of challenge and hindrance stressors with citizenship and counterproductive behaviors. Journal of Applied Psychology, 94, 14381451, http://dx.doi.org/:10.1037/a0016752Google Scholar
Rothbard, N. P., & Wilk, S. L. (2011). Waking up on the right or wrong side of the bed: Start-of-workday mood, work events, employee affect, and performance. Academy of Management Journal, 54, 959980, http://dx.doi.org/:10.5465/amj.2007.0056Google Scholar
Rupp, D. E., & Spencer, S. (2006). When customers lash out: The effects of customer interactional injustice on emotional labor and the mediating role of discrete emotions. Journal of Applied Psychology, 91, 971978, http://dx.doi.org/:10.1037/0021–9010.91.4.971CrossRefGoogle ScholarPubMed
Saavedra, R., & Kwun, S. K. (2000). Affective states in job characteristics theory. Journal of Organizational Behavior, 21, 131146, http://dx.doi.org/:10.1002/(SICI)1099–1379(200003)21:2<31::aid-job39>3.0.CO;2-QGoogle Scholar
Schmidt, S., Roesler, U., Kusserow, T., & Rau, R. (2014). Uncertainty in the workplace: Examining role ambiguity and role conflict, and their link to depression – a meta-analysis. European Journal of Work and Organizational Psychology, 23, 91106, http://dx.doi.org/:10.1080/1359432X.2012.711523Google Scholar
Semmer, N. K., Jacobshagen, N., Meier, L. L., Elfering, A., Beehr, T. A., Kälin, W., & Tschan, F. (2015). Illegitimate tasks as a source of work stress. Work and Stress, 29, 3256, http://dx.doi.org/:10.1080/02678373.2014.1003996Google Scholar
Siegrist, J., & Rödel, A. (2006). Work stress and health risk behavior. Scandinavian Journal of Work, Environment and Health, 32, 473481, http://dx.doi.org/:10.5271/sjweh.1052Google Scholar
Sliter, M. T., Pui, S. Y., Sliter, K. A., & Jex, S. M. (2011). The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator. Journal of Occupational Health Psychology, 16, 424440, http://dx.doi.org/:10.1037/a0023874Google Scholar
Sonnentag, S., & Frese, M. (2012). Stress in organizations. In Schmitt, N. W. & Highhouse, S (Eds.), Handbook of psychology, Volume 12: Industrial and organizational psychology (2nd ed., pp. 560592). Hoboken, NJ: Wiley.Google Scholar
Sonnentag, S., Reinecke, L., Mata, J., & Vorderer, P. (2018). Feeling interrupted – being responsive: How online messages relate to affect at work. Journal of Organizational Behavior, 39, 369383, http://dx.doi.org/:10.1002/job.2239Google Scholar
Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3, 356367, http://dx.doi.org/:10.1037/1076–8998.3.4.356Google Scholar
Stansfeld, S., & Candy, B. (2006). Psychosocial work environment and mental health: A meta-analytic review. Scandinavian Journal of Work, Environment and Health, 32, 443462.Google Scholar
Stiglbauer, B. (2018). Differential challenge and hindrance stressor relations with job-related core affect. International Journal of Stress Management, 25, 6280, http://dx.doi.org/:10.1037/str0000076Google Scholar
Stults-Kolehmainen, M. A., & Sinha, R. (2014). The effects of stress on physical activity and exercise. Sports Medicine, 44, 81121, http://dx.doi.org/:10.1007/s40279-013–0090-5CrossRefGoogle ScholarPubMed
Taylor, S. G., Bedeian, A. G., Cole, M. S., & Zhang, Z. (2017). Developing and testing a dynamic model of workplace incivility change. Journal of Management, 43, 645670, http://dx.doi.org/:10.1177/0149206314535432Google Scholar
Tepper, B. J., Dimotakis, N., Lambert, L. S., Koopman, J., Matta, F. K., Man Park, H., & Goo, W. (2018). Examining follower responses to transformational leadership from a dynamic, person–environment fit perspective. Academy of Management Journal, 61, 13431368, http://dx.doi.org/:10.5465/amj.2014.0163CrossRefGoogle Scholar
Tims, M., Bakker, A. B., & Derks, D. (2013). The impact of job crafting on job demands, job resources, and well-being. Journal of Occupational Health Psychology, 18, 230240, http://dx.doi.org/:10.1037/a0032141CrossRefGoogle ScholarPubMed
Tse, H. H., & Dasborough, M. T. (2008). A study of exchange and emotions in team member relationships. Group and Organization Management, 33, 194215, http://dx.doi.org/:10.1177/1059601106293779Google Scholar
Tuckey, M. R., & Neall, A. M. (2014). Workplace bullying erodes job and personal resources: Between- and within-person perspectives. Journal of Occupational Health Psychology, 19, 413424, http://dx.doi.org/:10.1037/a0037728Google Scholar
Van Dierendonck, D., Haynes, C., Borrill, C., & Stride, C. (2004). Leadership behavior and subordinate well-being. Journal of Occupational Health Psychology, 9, 165175, http://dx.doi.org/:10.1037/1076–8998.9.2.165Google Scholar
Volmer, J. (2015). Followers’ daily reactions to social conflicts with supervisors: The moderating role of core self-evaluations and procedural justice perceptions. Leadership Quarterly, 26, 719731, http://dx.doi.org/:10.1016/j.leaqua.2015.01.005Google Scholar
Wang, N., Zhu, J., Song, Z., Dormann, C., & Bakker, A. (2018). The daily motivators: Positive work events, psychological needs satisfaction and work engagement. Applied Psychology, http://dx.doi.org/:10.1111/apps.12182Google Scholar
Wegge, J., Vogt, J., & Wecking, C. (2007). Customer‐induced stress in call centre work: A comparison of audio‐ and videoconference. Journal of Occupational and Organizational Psychology, 80, 693712, http://dx.doi.org/:10.1348/096317906X164927Google Scholar
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In Staw, B. M. & Cummings, L. L. (Eds.), Research in organizational behavior: An annual series of analytical essays and critical reviews (Volume 18, pp. 174). Greenwich, CT, and London, UK: Elsevier Science/JAI Press.Google Scholar
Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26, 179201, http://dx.doi.org/:10.5465/AMR.2001.4378011Google Scholar
Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2012). A diary study on the happy worker: How job resources relate to positive emotions and personal resources. European Journal of Work and Organizational Psychology, 21, 489517, http://dx.doi.org/:10.1080/1359432x.2011.584386Google Scholar
Zhan, Y., Wang, M., & Shi, J. (2016). Interpersonal process of emotional labor: The role of negative and positive customer treatment. Personnel Psychology, 69, 525557, http://dx.doi.org/:10.1111/peps.12114Google Scholar
Zhou, Z. E., Yan, Y., Che, X. X., & Meier, L. L. (2015). Effect of workplace incivility on end-of-work negative affect: Examining individual and organizational moderators in a daily diary study. Journal of Occupational Health Psychology, 20, 117130, http://dx.doi.org/:10.1037/a0038167Google Scholar
Zohar, D., Tzischinski, O., & Epstein, R. (2003). Effects of energy availability on immediate and delayed emotional reactions to work events. Journal of Applied Psychology, 88, 10821093.Google Scholar

References

Arvan, M. L., Shimon, Y., & Kessler, S. R. (2015). Examining temporal precedence in the relationship between customer mistreatment and customer CWB. Paper presented at the Southern Management Association, St. Petersburg Beach.Google Scholar
Baka, Ł. (2015). How do negative emotions regulate the effects of workplace aggression on counterproductive work behaviours? Polish Psychological Bulletin, 46(3), 326335.Google Scholar
Banks, G. C., Whelpley, C. E., Oh, I.-S., & Shin, K. (2012). (How) are emotionally exhausted employees harmful? International Journal of Stress Management, 19(3), 198216, doi:10.1037/a0029249Google Scholar
Barrick, M. R., & Mount, M. K. (1991). The big five personality dimensions and job performance: A meta-analysis. Personnel Psychology, 44(1), 126.Google Scholar
Bauer, J. A., & Spector, P. E. (2015). Discrete negative emotions and counterproductive work behavior. Human Performance, 28(4), 307331, doi:10.1080/08959285.2015.1021040CrossRefGoogle Scholar
Berry, C. M., Carpenter, N. C., & Barratt, C. L. (2012). Do other-reports of counterproductive work behavior provide an incremental contribution over self-reports? A meta-analytic comparison. Journal of Applied Psychology, 97(3), 613636, http://dx.doi.org/10.1037/a0026739Google Scholar
Berry, C. M., Ones, D. S., & Sackett, P. R. (2007). Interpersonal deviance, organizational deviance, and their common correlates: A review and meta-analysis. Journal of Applied Psychology, 92(2), 410424, http://dx.doi.org/10.1037/0021-9010.92.2.410CrossRefGoogle ScholarPubMed
Beus, J. M., Dhanani, L. Y., & McCord, M. A. (2015). A meta-analysis of personality and workplace safety: Addressing unanswered questions. Journal of Applied Psychology, 100(2), 481498, doi:10.1037/a0037916Google Scholar
Bluen, S. D., Barling, J., & Burns, W. (1990). Predicting sales performance, job satisfaction, and depression by using the Achievement Strivings and Impatience–Irritability dimensions of Type A behavior. Journal of Applied Psychology, 75(2), 212216, doi:10.1037/0021-9010.75.2.212CrossRefGoogle Scholar
Bolino, M. C., & Grant, A. M. (2016). The bright side of being prosocial at work, and the dark side, too: A review and agenda for research on other-oriented motives, behavior, and impact in organizations. Academy of Management Annals, 10(1), 599670, doi:10.1080/19416520.2016.1153260Google Scholar
Caplan, R. D., Cobb, S., French, J. R. P., Van Harrison, R., & Penneau, S. R. (1980). Job demands and worker health. Ann Arbor: University of Michigan, Institute for Social Research.Google Scholar
Catino, M., & Patriotta, G. (2013). Learning from errors: Cognition, emotions and safety culture in the Italian Air Force. Organization Studies, 34(4), 437467, doi:10.1177/0170840612467156Google Scholar
Chang, C.-H., Johnson, R. E., & Yang, L.-Q. (2007). Emotional strain and organizational citizenship behaviours: A meta-analysis and review. Work & Stress, 21(4), 312332, doi:10.1080/02678370701758124Google Scholar
Chiaburu, D. S., Oh, I.-S., Berry, C. M., Li, N., & Gardner, R. G. (2011). The five-factor model of personality traits and organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 96(6), 11401166, doi:10.1037/a0024004CrossRefGoogle ScholarPubMed
Clarke, S., & Robertson, I. (2005). A meta-analytic review of the Big Five personality factors and accident involvement in occupational and non-occupational settings. Journal of Occupational and Organizational Psychology, 78(3), 355376, doi:10.1348/096317905X26183CrossRefGoogle Scholar
Dalal, R. S. (2005). A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior. Journal of Applied Psychology, 90(6), 12411255, http://dx.doi.org/10.1037/0021-9010.90.6.1241Google Scholar
Digman, J. M. (1990). Personality structure: Emergence of the five-factor model. Annual Review of Psychology, 41, 417440.Google Scholar
Erez, A., & Judge, T. A. (2001). Relationship of core self-evaluations to goal setting, motivation, and performance. Journal of Applied Psychology, 86(6), 12701279, doi:10.1037/0021-9010.86.6.1270CrossRefGoogle ScholarPubMed
Fida, R., Paciello, M., Tramontano, C., Barbaranelli, C., & Farnese, M. L. (2015). “Yes, I Can”: the protective role of personal self-efficacy in hindering counterproductive work behavior under stressful conditions. Anxiety, Stress, & Coping, 28(5), 479499, doi:10.1080/10615806.2014.969718CrossRefGoogle Scholar
Fida, R., Paciello, M., Tramontano, C., Fontaine, R. G., Barbaranelli, C., & Farnese, M. L. (2015). An integrative approach to understanding counterproductive work behavior: The roles of stressors, negative emotions, and moral disengagement. Journal of Business Ethics, 130(1), 131144, doi:10.1007/s10551-014-2209-5Google Scholar
Fox, S., & Spector, P. E. (1999). A model of work frustration–aggression. Journal of Organizational Behavior, 20(6), 915931, http://dx.doi.org/10.1002/%28SICI%291099-1379%28199911%2920:6%3C915::AID-JOB918%3E3.0.CO;2-6Google Scholar
Fox, S., Spector, P. E., Goh, A., Bruursema, K., & Kessler, S. R. (2012). The deviant citizen: Measuring potential positive relations between counterproductive work behaviour and organizational citizenship behaviour. Journal of Occupational and Organizational Psychology, 85(1), 199220, http://dx.doi.org/10.1111/j.2044-8325.2011.02032.xGoogle Scholar
Grandey, A. A., & Melloy, R. C. (2017). The state of the heart: Emotional labor as emotion regulation reviewed and revised. Journal of Occupational Health Psychology, 22(3), 407422, doi:10.1037/ocp0000067CrossRefGoogle ScholarPubMed
Griffin, M. A., & Neal, A. (2000). Perceptions of safety at work: A framework for linking safety climate to safety performance, knowledge, and motivation. Journal of Occupational Health Psychology, 5(3), 347358.Google Scholar
Hershcovis, M. S., & Barling, J. (2010). Towards a multi-foci approach to workplace aggression: A meta-analytic review of outcomes from different perpetrators. Journal of Organizational Behavior, 31(1), 2444.CrossRefGoogle Scholar
Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3), 361389, doi:10.1037/a002287610.1037/a0022876.supp (Supplemental)Google Scholar
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95(1), 5478, doi:10.1037/a0017286Google Scholar
Kammeyer-Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y., & Halvorsen-Ganepola, M. D. K. (2013). A meta-analytic structural model of dispositonal affectivity and emotional labor. Personnel Psychology, 66(1), 4790, doi:10.1111/peps.12009Google Scholar
Kaplan, S., Bradley, J. C., Luchman, J. N., & Haynes, D. (2009). On the role of positive and negative affectivity in job performance: A meta-analytic investigation. Journal of Applied Psychology, 94(1), 162176, doi:10.1037/a0013115Google Scholar
Kidwell, B., Hardesty, D. M., Murtha, B. R., & Sheng, S. (2011). Emotional intelligence in marketing exchanges. Journal of Marketing, 75(1), 7895.CrossRefGoogle Scholar
Kim, S., Park, Y., & Niu, Q. K. (2017). Micro-break activities at work to recover from daily work demands. Journal of Organizational Behavior, 38(1), 2844, doi:10.1002/job.2109Google Scholar
Krischer, M. M., Penney, L. M., & Hunter, E. M. (2010). Can counterproductive work behaviors be productive? CWB as emotion-focused coping. Journal of Occupational Health Psychology, 15(2), 154166, doi:10.1037/a0018349Google Scholar
Li, F., Jiang, L., Yao, X., & Li, Y. (2013). Job demands, job resources and safety outcomes: The roles of emotional exhaustion and safety compliance. Accident Analysis and Prevention, 51, 243251, doi:10.1016/j.aap.2012.11.029Google Scholar
Matta, F. K., Erol-Korkmaz, H. T., Johnson, R. E., & Biçaksiz, P. (2014). Significant work events and counterproductive work behavior: The role of fairness, emotions, and emotion regulation. Journal of Organizational Behavior, 35(7), 920944, doi:10.1002/job.1934Google Scholar
Mayer, J. D., & Salovey, P. (1993). The intelligence of emotional intelligence. Intelligence, 17(4), 433442, https://doi.org/10.1016/0160-2896(93)90010-3Google Scholar
McNeely, B. L., & Meglino, B. M. (1994). The role of dispositional and situational antecedents in prosocial organizational behavior: An examination of the intended beneficiaries of prosocial behavior. Journal of Applied Psychology, 79(6), 836844.Google Scholar
Meier, L. L., & Spector, P. E. (2013). Reciprocal effects of work stressors and counterproductive work behavior: A five-wave longitudinal study. Journal of Applied Psychology, 98(3), 529539, http://dx.doi.org/10.1037/a0031732Google Scholar
Miao, C., Humphrey, R. H., & Qian, S. (2017). Are the emotionally intelligent good citizens or counterproductive? A meta-analysis of emotional intelligence and its relationships with organizational citizenship behavior and counterproductive work behavior. Personality and Individual Differences, 116, 144156, https://doi.org/10.1016/j.paid.2017.04.015Google Scholar
Piotrowski, C. (2013). Counterproductive Work Behavior: Topical domain in emergent research. Journal of Instructional Psychology, 40(3), 7880.Google Scholar
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theroetical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513563, http://dx.doi.org/10.1177/014920630002600307Google Scholar
Robinson, S. L., & Bennett, R. J. (1995). A typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555572, http://dx.doi.org/10.2307/256693Google Scholar
Rotundo, M., & Xie, J. L. (2008). Understanding the domain of counterproductive work behaviour in China. International Journal of Human Resource Management, 19(5), 856877, http://dx.doi.org/10.1080/09585190801991400Google Scholar
Rupprecht, E. A., Kueny, C. R., Shoss, M. K., & Metzger, A. J. (2016). Getting what you want: How fit between desired and received leader sensitivity influences emotion and counterproductive work behavior. Journal of Occupational Health Psychology, 21(4), 443454, doi:10.1037/a0040074Google Scholar
Salminen, S., Perttula, P., Hirvonen, M., Perkiö-Mäkelä, M., & Vartia, M. (2017). Link between haste and occupational injury. Work: Journal of Prevention, Assessment & Rehabilitation, 56(1), 119124, doi:10.3233/WOR-162471Google Scholar
Sharma, A., & Levy, M. (2003). Salespeople’s affect toward customers: Why should it be important for retailers? Journal of Business Research, 56(7), 523528, doi:10.1016/S0148-2963(01)00248-XGoogle Scholar
Shockley, K. M., Ispas, D., Rossi, M. E., & Levine, E. L. (2012). A meta-analytic investigation of the relationship between state affect, discrete emotions, and job performance. Human Performance, 25(5), 377411, doi:10.1080/08959285.2012.721832Google Scholar
Skarlicki, D. P., & Folger, R. (1997). Retaliation in the workplace: The roles of distributive, procedural, and interactional justice. Journal of Applied Psychology, 82(3), 434443, doi:10.1037/0021-9010.82.3.434Google Scholar
Spector, P. E., & Che, X. X. (2014). Re-examining citizenship: How the control of measurement artifacts affects observed relationships of organizational citizenship behavior and organizational variables. Human Performance, 27(2), 165182, doi:10.1080/08959285.2014.882928Google Scholar
Spector, P. E., & Fox, S. (2002). An emotion-centered model of voluntary work behavior: Some parallels between counterproductive work behavior and organizational citizenship behavior. Human Resource Management Review, 12(2), 269292, http://dx.doi.org/10.1016/S1053-4822%2802%2900049-9Google Scholar
Spector, P. E., & Fox, S. (2005). The stressor-emotion model of counterproductive work behavior. In Fox, S & Spector, P. E. (Eds.), Counterproductive work behavior: Investigations of actors and targets (pp. 151174). Washington, DC: American Psychological Association.Google Scholar
Spector, P. E., & Fox, S. (2010a). Counterproductive work behavior and organisational citizenship behavior: Are they opposite forms of active behavior? Applied Psychology: An International Review, 59(1), 2139, http://dx.doi.org/10.1111/j.1464-0597.2009.00414.xGoogle Scholar
Spector, P. E., & Fox, S. (2010b). Theorizing about the deviant citizen: An attributional explanation of the interplay of organizational citizenship and counterproductive work behavior. Human Resource Management Review, 20(2), 132143, http://dx.doi.org/10.1016/j.hrmr.2009.06.002Google Scholar
Spector, P. E., Fox, S., Penney, L. M., Bruursema, K., Goh, A., & Kessler, S. (2006). The dimensionality of counterproductivity: Are all counterproductive behaviors created equal? Journal of Vocational Behavior, 68(3), 446460, http://dx.doi.org/10.1016/j.jvb.2005.10.005Google Scholar
Van Katwyk, P. T., Fox, S., Spector, P. E., & Kelloway, E. K. (2000). Using the Job-Related Affective Well-Being Scale (JAWS) to investigate affective responses to work stressors. Journal of Occupational Health Psychology, 5(2), 219230, http://dx.doi.org/10.1037/1076-8998.5.2.219Google Scholar
Vigoda-Gadot, E. (2006). Compulsory citizenship behavior: Theorizing some dark sides of the good soldier syndrome in organizations. Journal for the Theory of Social Behaviour, 36(1), 7793, http://dx.doi.org/10.1111/j.1468-5914.2006.00297.xGoogle Scholar
Vinchur, A. J., Schippmann, J. S., Switzer, F. S., III, & Roth, P. L. (1998). A meta-analytic review of predictors of job performance for salespeople. Journal of Applied Psychology, 83(4), 586597.Google Scholar
Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96(3), 465490, http://dx.doi.org/10.1037/0033-2909.96.3.465Google Scholar
Watson, D., Clark, L. A., & Tellegen, A. (1988). Development and validation of brief measures of positive and negative affect: The PANAS scales. Journal of Personality and Social Psychology, 54(6), 10631070, http://dx.doi.org/10.1037/0022-3514.54.6.1063Google Scholar
Yang, J., & Diefendorff, J. M. (2009). The relations of daily counterproductive workplace behavior with emotions, situational antecedents, and personality moderators: A diary study in Hong Kong. Personnel Psychology, 62(2), 259295, doi:10.1111/j.1744-6570.2009.01138.xCrossRefGoogle Scholar
Yerkes, R. M., & Dodson, J. D. (2008). The relation of strength of stimulus to rapidity of habit formation. Journal of Comparative Neurology & Psychology, 18, 459482.Google Scholar
Yeung, D. Y., & Fung, H. H. (2012). Impacts of suppression on emotional responses and performance outcomes: An experience-sampling study in younger and older workers. Journals of Gerontology: Series B: Psychological Sciences and Social Sciences, 67(6), 666676, doi:10.1093/geronb/gbr159Google Scholar
Yue, Y., Wang, K. L., & Groth, M. (2016). The impact of surface acting on coworker-directed voluntary workplace behaviours. European Journal of Work and Organizational Psychology, 25(3), 447458, doi:10.1080/1359432X.2015.1111874CrossRefGoogle Scholar

References

Akbari Chermahini, S., & Hommel, B. (2012). Creative mood swings: Divergent and convergent thinking affect mood in opposite ways. Psychological Research, 76(5), 634640. https://doi.org/10.1007/s00426-011–0358-zGoogle Scholar
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 118. https://doi.org/10.1111/j.2044–8325.1990.tb00506.xGoogle Scholar
Amabile, T. M. (1983). The social psychology of creativity: A componential conceptualization. Journal of Personality and Social Psychology, 45(2), 357376. https://doi.org/10.1037/0022–3514.45.2.357Google Scholar
Amabile, T. M. (1988). A model of creativity and innovation in organizations. In Stew, B. M. & Cummings, L. L. (Eds.), Research in organizational behavior (Volume 10, pp. 123167). Greenwich, CT: JAI.Google Scholar
Amabile, T. M. (1996). Creativity in context: Update to “The social psychology of creativity.” Boulder, CO: Westview.Google Scholar
Amabile, T. M., Barsade, S. G., Mueller, J. S., & Staw, B. M. (2005). Affect and creativity at work. Administrative Science Quarterly, 50(3), 367403. https://doi.org/10.2189/asqu.2005.50.3.367Google Scholar
Anderson, N., Potočnik, K., & Zhou, J. (2014). Innovation and creativity in organizations: A state-of-the-science review, prospective commentary, and guiding framework. Journal of Management, 40(5), 12971333. https://doi.org/10.1177/0149206314527128Google Scholar
Ashby, F. G., Isen, A. M., & Turken, A. U. (1999). A neuropsychological theory of positive affect and its influence on cognition. Psychological Review, 106(3), 529550. https://doi.org/10.1037/0033-295X.106.3.529Google Scholar
Baas, M., De Dreu, C. K. W., & Nijstad, B. A. (2008). A meta-analysis of 25 years of mood-creativity research: Hedonic tone, activation, or regulatory focus? Psychological Bulletin, 134(6), 779806. https://doi.org/10.1037/a0012815CrossRefGoogle ScholarPubMed
Baas, M., De Dreu, C. K., & Nijstad, B. A. (2011a). Creative production by angry people peaks early on, decreases over time, and is relatively unstructured. Journal of Experimental Social Psychology, 47(6), 11071115. https://doi.org/10.1016/j.jesp.2011.05.009CrossRefGoogle Scholar
Baas, M., De Dreu, C. K., & Nijstad, B. A. (2011b). When prevention promotes creativity: The role of mood, regulatory focus, and regulatory closure. Journal of Personality and Social Psychology, 100(5), 794809. https://doi.org/10.1037/a0022981Google Scholar
Baron, R. A., & Tang, J. (2011). The role of entrepreneurs in firm-level innovation: Joint effects of positive affect, creativity, and environmental dynamism. Journal of Business Venturing, 26(1), 4960. https://doi.org/10.1016/j.jbusvent.2009.06.002Google Scholar
Beal, D. J., Weiss, H. M., Barros, E., & MacDermid, S. M. (2005). An episodic process model of affective influences on performance. Journal of Applied Psychology, 90(6), 10541068. https://doi.org/10.1037/0021–9010.90.6.1054CrossRefGoogle ScholarPubMed
Bledow, R., Frese, M., Anderson, N. R., Erez, M., & Farr, J. L. (2009). A dialectic perspective on innovation: Conflicting demands, multiple pathways, and ambidexterity. Industrial and Organizational Psychology, 2(3), 305337. https://doi.org/10.1111/j.1754–9434.2009.01154.xGoogle Scholar
Bledow, R., Rosing, K., & Frese, M. (2013). A dynamic perspective on affect and creativity. Academy of Management Journal, 56(2), 432450. https://doi.org/10.5465/amj.2010.0894Google Scholar
Bledow, R., Schmitt, A., Frese, A., & Kühnel, J. (2011). The affective shift model of work engagement. Journal of Applied Psychology, 96(6), 12461257. https://doi.org/10.1037/a0024532Google Scholar
Brief, A. P., & Weiss, H. M. (2002). Organizational behavior: Affect in the workplace. Annual Review of Psychology, 53, 279307. https://doi.org/10.1146/annurev.psych.53.100901.135156Google Scholar
Carver, C. S. (2003). Pleasure as a sign you can attend to something else: Placing positive feelings within a general model of affect. Cognition and Emotion, 17(2), 241261. https://doi.org/10.1080/02699930302294Google Scholar
Carver, C. S., & Scheier, M. F. (1981). Attention and self-regulation: A control-theory approach to human behavior. New York: Springer.Google Scholar
Carver, C. S., & Scheier, M. F. (1990). Origins and functions of positive and negative affect: A control-process view. Psychological Review, 97(1), 1935. https://doi.org/10.1037/0033-295X.97.1.19Google Scholar
Carver, C. S., & Scheier, M. F. (2011). Self-regulation of action and affect. In Vohs, K. D. & Baumeister, R. F. (Eds.), Handbook of self-regulation: Research, theory, and applications (Volume 2, pp. 321). New York, NY: Guilford.Google Scholar
Davis, M. A. (2009). Understanding the relationship between mood and creativity: A meta-analysis. Organizational Behavior and Human Decision Processes, 108(1), 2538. https://doi.org/10.1016/j.obhdp.2008.04.001Google Scholar
De Dreu, C. K., Baas, M., & Nijstad, B. A. (2008). Hedonic tone and activation level in the mood-creativity link: Toward a dual pathway to creativity model. Journal of Personality and Social Psychology, 94(5), 739756. https://doi.org/10.1037/0022–3514.94.5.739Google Scholar
De Stobbeleir, K. E. M., Ashford, S. J., & Buyens, D. (2011). Self-regulation of creativity at work: The role of feedback-seeking behavior in creative performance. Academy of Management Journal, 54(4), 811831. https://doi.org/10.5465/amj.2011.64870144Google Scholar
Fong, C. T. (2006). The effects of emotional ambivalence on creativity. Academy of Management Journal, 49(5), 10161030. https://doi.org/10.5465/amj.2006.22798182CrossRefGoogle Scholar
Foo, M.-D., Uy, M. A., & Baron, R. A. (2009). How do feelings influence effort? An empirical study of entrepreneurs’ affect and venture effort. Journal of Applied Psychology, 94(4), 10861094. https://doi.org/10.1037/a0015599Google Scholar
Frederickson, B. L. (1998). What good are positive emotions? Review of General Psychology, 2(3), 300319. https://doi.org/10.1037/1089–2680.2.3.300Google Scholar
Frederickson, B. L. (2001). The role of positive emotions in positive psychology. American Psychologist, 56(3), 218226. https://doi.org/10.1037/0003-066X.56.3.218Google Scholar
Friedman, R. S., & Förster, J. (2001). The effects of promotion and prevention cues on creativity. Journal of Personality and Social Psychology, 81(6), 10011013. https://doi.org/10.1037//0022–3514.81.6.1001Google Scholar
George, J. M., & Brief, A. P. (1992). Feeling good – doing good: A conceptual analysis of the mood at work–organizational spontaneity relationship. Psychological Bulletin, 112(2), 310329. https://doi.org/10.1037/0033–2909.112.2.310Google Scholar
George, J. M. & Zhou, J. (2002). Understanding when bad moods foster creativity and good ones don’t: The role of context and clarity of feelings. Journal of Applied Psychology, 87(4), 687697. https://doi.org/10.1037/0021–9010.87.4.687Google Scholar
George, J. M. & Zhou, J. (2007). Dual tuning in a supportive context: Joint contributions of positive mood, negative mood, and supervisory behaviors to employee creativity. Academy of Management Journal, 50(3), 605622. https://doi.org/10.5465/amj.2007.25525934Google Scholar
Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2(3), 271299. https://doi.org/10.1037/1089–2680.2.3.271Google Scholar
Gross, J. J. (2015). Emotion regulation: Current status and future prospects. Psychological Inquiry, 26(1), 126. https://doi.org/10.1080/1047840X.2014.940781Google Scholar
Herman, A., & Reiter-Palmon, R. (2011). The effect of regulatory focus on idea generation and idea evaluation. Psychology of Aesthetics, Creativity, and the Arts, 5(1), 1320. https://doi.org/10.1037/a0018587Google Scholar
Higgins, E. T. (1997). Beyond pleasure and pain. American Psychologist, 52(12), 12801300. https://doi.org/10.1037/0003-066X.52.12.1280Google Scholar
Hirt, E. R., Devers, E. E., & McCrea, S. M. (2008). I want to be creative: Exploring the role of hedonic contingency theory in the positive mood–cognitive flexibility link. Journal of Personality and Social Psychology, 94(2), 214230. https://doi.org/10.1037/0022–3514.94.2.94.2.214Google Scholar
Hirt, E. R., Levine, G., McDonald, H., Melton, R., & Martin, L. L. (1997). The role of mood in quantitative and qualitative aspects of performance: Single or multiple mechanisms? Journal of Experimental Social Psychology, 33(6), 602629. https://doi.org/10.1006/jesp.1997.1335Google Scholar
Howell, J. M., & Shea, C. M. (2001). Individual differences, environmental scanning, innovation framing, and champion behavior: Key predictors of project performance. Journal of Product Innovation Management, 18(1), 1527. https://doi.org/10.1111/1540–5885.1810015Google Scholar
Isen, A. M. (1993). Positive affect and decision making. In Lewis, M & Haviland, J. M. (Eds.), Handbook of emotions (pp. 261277). New York, NY: Guilford.Google Scholar
Isen, A. M. (1999). Positive affect. In Dalgleish, T & Power, M. J. (Eds.), Handbook of cognition and emotion (pp. 521539). New York, NY: Wiley.Google Scholar
Isen, A. M., Daubman, K. A., & Nowicki, G. P. (1987). Positive affect facilitates creative problem solving. Journal of Personality and Social Psychology, 52(6), 11221131. https://doi.org/10.1037/0022–3514.52.6.1122Google Scholar
Ivcevic, Z., & Brackett, M. A. (2015). Predicting creativity: Interactive effects of openness to experience and emotion regulation ability. Psychology of Aesthetics, Creativity, and the Arts, 9(4), 480487. https://doi.org/10.1037/a0039826Google Scholar
James, K., Brodersen, M., & Eisenberg, J. (2004). Workplace affect and workplace creativity: A review and preliminary model. Human Performance, 17(2), 169194. https://doi.org/10.1207/s15327043hup1702_3Google Scholar
Kaufmann, G. (2003). The effect of mood on creativity in the innovation process. In Shavinina, L. V. (Ed.), The international handbook on innovation (pp. 191203). Oxford, UK: Elsevier Science.Google Scholar
Kaufmann, G., & Vosburg, S. K. (1997). “Paradoxical” mood effects on creative problem-solving. Cognition & Emotion, 11(2), 151170. https://doi.org/10.1080/026999397379971Google Scholar
Kaufmann, G., & Vosburg, S. K. (2002). The effects of mood on early and late idea production. Creativity Research Journal, 14(3–4), 317330. https://doi.org/10.1207/S15326934CRJ1434_3Google Scholar
Kuhl, J. (2000). A functional-design approach to motivation and self-regulation: The dynamics of personality systems interactions. In Boekaerts, M, Pintrich, P. R., & Zeidner, M (Eds.), Handbook of self-regulation (pp. 111169). San Diego, CA: Academic.Google Scholar
Kuhl, J. (2001). Motivation und Persönlichkeit: Interaktionen psychischer Systeme [Motivation and personality: Interactions of psychological systems]. Göttingen, Germany: Hogrefe.Google Scholar
Lam, T. W. H., & Chiu, C. Y. (2002). The motivational function of regulatory focus on creativity. Journal of Creative Behavior, 36(2), 138150. https://doi.org/10.1002/j.2162–6057.2002.tb01061.xGoogle Scholar
Lindebaum, D., & Jordan, P. J. (2014). When it can be good to feel bad and bad to feel good: Exploring asymmetries in workplace emotional outcomes. Human Relations, 67(9), 10371050. https://doi.org/10.1177/0018726714535824Google Scholar
Lyubomirsky, S., King, L., & Diener, E. (2005). The benefits of frequent positive affect: Does happiness lead to success? Psychological Bulletin, 131(6), 803855. https://doi.org/10.1037/0033–2909.131.6.803Google Scholar
Martin, L. L., Ward, D. W., Achee, J. W., & Wyer, R. S. (1993). Mood as input: People have to interpret the motivational implications of their moods. Journal of Personality and Social Psychology, 64(3), 317326. https://doi.org/10.1037/0022–3514.64.3.317Google Scholar
McCrae, R. R. (1994). Openness to experience: Expanding the boundaries of Factor V. European Journal of Personality, 8(4), 251272. https://doi.org/10.1002/per.2410080404Google Scholar
McCrae, R. R. (1996). Social consequences of experiential openness. Psychological Bulletin, 120(3), 323337. https://doi.org/10.1037/0033–2909.120.3.323Google Scholar
Miller, G. A., Galanter, E., & Pribram, K. H. (1960). Plans and the structure of behavior. New York, NY: Holt, Rinehart & Winston.Google Scholar
Mumford, M. D. (2003). Where have we been, where are we going? Taking stock in creativity research. Creativity Research Journal, 15(2–3), 107120. https://doi.org/10.1080/10400419.2003.9651403Google Scholar
Nijstad, B. A., De Dreu, C. K. W., Rietzschel, E. F., & Baas, M. (2010). The dual pathway to creativity model: Creative ideation as a function of flexibility and persistence. European Review of Social Psychology, 21(1), 3477. https://doi.org/10.1080/10463281003765323Google Scholar
Rank, J., & Frese, M. (2008). The impact of emotions, moods and other affect-related variables on creativity, innovation and initiative. In Ashkanasy, N & Cooper, C. L. (Eds.), Research companion to emotion in organizations (pp. 103119). Cheltenham, UK: Edward Elgar.Google Scholar
Rego, A., Sousa, F., Marques, C., & Cunha, M. P. E. (2012). Optimism predicting employees’ creativity: The mediating role of positive affect and the positivity ratio. European Journal of Work and Organizational Psychology, 21(2), 244270. https://doi.org/10.1080/1359432X.2010.550679Google Scholar
Schwarz, N. (1990). Feelings-as-information: Informational and motivational functions of affective states. In Higgins, E. T. & Sorrentino, R. M. (Eds.), Handbook of motivation and cognition: Foundations of social behavior (Volume 2, pp. 527561). New York, NY: Guilford.Google Scholar
Schwarz, N. (2001). Feelings-as-information: Implications for affective influences on information processing. In Martin, L. L. & Clore, G. L. (Eds.), Theories of mood and cognition: A user’s guidebook (pp. 159176). Mahwah, NJ: Lawrence Erlbaum.Google Scholar
To, M. L., Fisher, C. D., & Ashkanasy, N. M. (2015). Unleashing angst: Negative mood, learning goal orientation, psychological empowerment and creative behaviour. Human Relations, 68(10), 16011622. https://doi.org/10.1177/0018726714562235Google Scholar
To, M. L., Fisher, C. D., Ashkanasy, N. M., & Rowe, P. A. (2012). Within-person relationships between mood and creativity. Journal of Applied Psychology, 97(3), 599612. https://doi.org/10.1037/a0026097Google Scholar
Weiss, H., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In Staw, B. M. & Cummings, L. L. (Eds.), Research in organizational behavior (Volume 18, pp. 174). Greenwich, CT: JAI.Google Scholar
West, M. A., & Farr, J. L. (1990). Innovation at work. In West, M. A. & Farr, J. L. (Eds.), Innovation and creativity at work: Psychological and organizational strategies (pp. 313). Chichester, UK: John Wiley & Sons.Google Scholar

References

Allen, J. A., Diefendorff, J. M., & Ma, Y. (2014). Differences in emotional labor across cultures: A comparison of Chinese and US service workers. Journal of Business and Psychology, 29, 2135.Google Scholar
Ashforth, B. E., & Humphrey, R. H. (1993). Emotional labor in service roles: The influence of identity. Academy of Management Review, 18(1), 88115.Google Scholar
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace – a reappraisal. Human Relations, 48(2), 97125.Google Scholar
Barsade, S., & O’Neill, O. A. (2014). What’s love got to do with it? The influence of a culture of companionate love in the long-term care setting. Administrative Science Quarterly, 59(4), 551598.Google Scholar
Becker, W. J., Cropanzano, R., & Butts, M. (2015). Good acting requires a good cast: A meso-level model of deep acting in work teams. Journal of Organizational Behavior, 36(2), 232249.Google Scholar
Ben-Achour, S. (2015). Don’t worry, be happy! Or else you’re fired. KERA News, 23 November, www.keranews.org/post/dont-worry-be-happy-or-else-youre-firedGoogle Scholar
Bhave, D., & Glomb, T. M. (2016). The role of occupational emotional labor requirements on the surface acting–job satisfaction relationship. Journal of Management, 42(3), 722741.Google Scholar
Bhave, D., & Lefter, A. (2017). The other side: Occupational interactional requirements and work–home enrichment. Academy of Management Journal, 61(1), http://doi.org/10.5465/amj.2016.0369Google Scholar
Bono, J. E., & Vey, M. A. (2007). Personality and emotional performance: Extraversion, neuroticism, and self-monitoring. Journal of Occupational Health Psychology, 12(2), 177192.Google Scholar
Brotheridge, C., & Grandey, A. (2002). Emotional labor and burnout: Comparing two perspectives of “people work.Journal of Vocational Behavior, 60, 1739.Google Scholar
Brotheridge, C., & Lee, R. T. (2003). Development and validation of the Emotional Labour Scale. Journal of Occupational and Organizational Psychology, 76, 365379.Google Scholar
Cheshin, A., Amit, A., & Van Kleef, G. A. (2018). The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants’ emotional displays shape customer trust and satisfaction. Organizational Behavior and Human Decision Processes, 144, 97111.Google Scholar
Chi, N.-W., & Grandey, A. (2016). Emotional labor predicts service performance depending on activation and inhibition regulatory fit. Journal of Management, 45(2), 673700, https://doi.org/10.1177/0149206316672530Google Scholar
Chi, N.-W., Grandey, A., Diamond, J., & Krimmel, K. (2011). Want a tip? Service performance as a function of extraversion and emotion regulation. Journal of Applied Psychology, 96(6), 13371346.Google Scholar
Christoforou, P. S., & Ashforth, B. (2015). Revisiting the debate on the relationship between display rules and performance: Considering the explicitness of display rules. Journal of Applied Psychology, 100, 249261.Google Scholar
Côté, S., Hideg, I., & van Kleef, G. A. (2013). The consequences of faking anger in negotiations. Journal of Experimental Social Psychology, 49(3), 453463.Google Scholar
Dahling, J. J., & Johnson, H. (2013). Motivation, fit, confidence, and skills: How do individual differences influence emotional labor? In Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York, NY: Psychology/Routledge.Google Scholar
Deng, H., Walter, F., Lam, C. K., & Zhao, H. H. (2017). Spillover effects of emotional labor in customer service encounters toward coworker harming: A resource depletion perspective. Personnel Psychology, 70(2), 469502, doi:10.1111/peps.12156Google Scholar
Diefendorff, J., Croyle, M., & Gosserand, R. (2005). The dimensionality and antecedents of emotional labor strategies. Journal of Vocational Behavior, 66(2), 339357.Google Scholar
Diefendorff, J., Erickson, R. J., Grandey, A., & Dahling, J. J. (2011). Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses. Journal of Occupational Health Psychology, 16(2), 170186.Google Scholar
Diefendorff, J. M., Gabriel, A. S., Nolan, M. T., & Yang, J. (2019). Emotion regulation in the context of customer mistreatment and felt affect: An event-based profile approach. Journal of Applied Psychology, 104(7), doi:10.1037/apl0000389Google Scholar
Diefendorff, J. M., & Gosserand, R. H. (2003). Understanding the emotional labor process: A control theory perspective. Journal of Organizational Behavior, 24(8), 945959.Google Scholar
Diefendorff, J. M., & Greguras, G. J. (2009). Contextualizing emotional display rules: Taking a closer look at targets, discrete emotions, and behavior responses. Journal of Management, 35(4), 880898.Google Scholar
Diefendorff, J. M., Morehart, J., & Gabriel, A. S. (2010). The influence of power and solidarity on emotional display rules at work. Motivation & Emotion, 34, 120132.Google Scholar
Diefendorff, J. M., & Richard, E. (2003). Antecedents and consequences of emotional display rule perceptions. Journal of Applied Psychology, 88(2), 284294.Google Scholar
Diefendorff, J. M., Richard, E. M., & Croyle, M. H. (2006). Are emotional display rules formal job requirements? Examination of employee and supervisor perceptions. Journal of Occupational and Organizational Psychology, 79(2), 273298.Google Scholar
Diefendorff, J. M., Richard, E. M., & Yang, J. (2008). Linking emotion regulation strategies to affective events and negative emotions at work. Journal of Vocational Behavior, 73(3), 498508.Google Scholar
Duke, A. B., Goodman, J. M., Treadway, D. C., & Breland, J. W. (2009). Perceived organizational support as a moderator of emotional labor/outcomes relationships. Journal of Applied Social Psychology, 39(5), 10131034.Google Scholar
Fisk, G. M, & Friesen, J. P. (2012). Perceptions of leader emotion regulation and LMX as predictors of followers’ job satisfaction and organizational citizenship behaviors. Leadership Quarterly, 23, 112.Google Scholar
Gabriel, A. S., Cheshin, A., Moran, C. M., & Van Kleef, G. A. (2016). Enhancing emotional performance and customer service through human resources practices: A systems perspective. Human Resource Management Review, 26, 1424.Google Scholar
Gabriel, A. S., & Diefendorff, J. (2015). Emotional labor dynamics: A momentary approach. Academy of Management Journal, 58(6), 18041825.Google Scholar
Glomb, T. A., Kammeyer-Mueller, J. D., & Rotundo, M. (2004). Emotional labor demands and compensating wage differentials. Journal of Applied Psychology, 89(4), 700714.Google Scholar
Glomb, T. M., & Tews, M. J. (2004). Emotional labor: A conceptualization and scale development. Journal of Vocational Behavior, 64(1), 123.Google Scholar
Goldberg, L., & Grandey, A. (2007). Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation. Journal of Occupational Health Psychology, 12(3), 301318.Google Scholar
Goodwin, R. E., Groth, M., & Frenkel, S. J. (2011). Relationships between emotional labor, job performance, and turnover. Journal of Vocational Behavior, 79, 538548.Google Scholar
Gosserand, R. H., & Diefendorff, J. M. (2005). Emotional display rules and emotional labor: The moderating role of commitment. Journal of Applied Psychology, 90(6), 12561264.Google Scholar
Grandey, A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5(1), 95110.Google Scholar
Grandey, A. (2003). When “the show must go on”: Surface and deep acting as predictors of emotional exhaustion and service delivery. Academy of Management Journal, 46(1), 8696.Google Scholar
Grandey, A., Chi, N.-W., & Diamond, J. (2013). Show me the money! Do financial rewards for performance enhance or undermine the satisfaction from emotional labor? Personnel Psychology, 66(3), 569612.Google Scholar
Grandey, A., & Diamond, J. (2010). Interactions with the public: Bridging job design and emotional labor perspectives. Journal of Organizational Behavior, 31, 338350.Google Scholar
Grandey, A., Diefendorff, J., Grabarek, P., & Diamond, J. (2009). Emotional displays as requirement: Differences across targets and performance effects. Symposium presentation for the 23rd Annual Meeting of the Society of Industrial and Organizational Psychology, New Orleans, LA.Google Scholar
Grandey, A., Diefendorff, J., & Rupp, D. E. (2013). Bringing emotional labor into focus: A review and integration of three research lenses. In Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York, NY: Psychology/Routledge.Google Scholar
Grandey, A., Fisk, G., Mattila, A., Jansen, K. J., & Sideman, L. (2005). Is service with a smile enough? Authenticity of positive displays during service encounters. Organizational Behavior & Human Decision Processes, 96(1), 3855.Google Scholar
Grandey, A., Fisk, G. M., & Steiner, D. D. (2005). Must “service with a smile” be stressful? The moderating role of personal control for American and French employees. Journal of Applied Psychology, 90(5), 893904.Google Scholar
Grandey, A., Foo, S. C., Groth, M., & Goodwin, R. E. (2012). Free to be you and me: A climate of authenticity alleviates burnout from emotional labor. Journal of Occupational Health Psychology, 17(1), 114.Google Scholar
Grandey, A., Frone, M., Melloy, R., & Sayre, G. (2019). When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among US service workers. Journal of Occupational Health Psychology, 24(4), 482497.Google Scholar
Grandey, A., & Gabriel, A. (2015). Emotional labor at a crossroads: Where do we go from here? Annual Review of Organizational Psychology and Organizational Behavior, 2, 323349.Google Scholar
Grandey, A., Houston, L., & Avery, D. R. (2019). Fake it to make it: Emotional labor reduces the racial disparity in service performance judgments. Journal of Management, 45(5), https://doi.org/10.1177/0149206318757019Google Scholar
Grandey, A., Kern, J., & Frone, M. (2007). Verbal abuse from outsiders versus insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor. Journal of Occupational Health Psychology, 12(1), 6379.Google Scholar
Grandey, A., & Krannitz, M. A. (2016). Emotion regulation at work and at home. In Allen, T & Eby, L (Eds.), The Oxford handbook of work and family (pp. 8194). New York, NY: Oxford University Press.Google Scholar
Grandey, A. A., & Melloy, R. C. (2017). The state of the heart: Emotional labor as emotion regulation reviewed and revised. Journal of Occupational Health Psychology, 22(3), 407422, doi:http://dx.doi.org/10.1037/ocp0000067Google Scholar
Grandey, A., Rafaeli, A., Ravid, S., Wirtz, J., & Steiner, D. (2010). Emotion display rules at work in the global service economy: The special case of the customer. Journal of Service Management, 21(3), 388412.Google Scholar
Grandey, A. A., Rupp, D., & Brice, W. N. (2015). Emotional labor threatens decent work: A proposal to eradicate emotional display rules. Journal of Organizational Behavior, 36, 770785.Google Scholar
Gross, J. J. (1998). Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. Journal of Personality and Social Psychology, 74(1), 224237.Google Scholar
Groth, M., & Grandey, A. (2012). From bad to worse : Negative exchange spirals in employee–customer service interactions. Organizational Psychology Review, 2(3), 208233.Google Scholar
Groth, M., Hennig-Thurau, T., & Walsh, G. (2009). Customer reactions to emotional labor: The roles of employee acting strategies and customer detection accuracy. Academy of Management Journal, 52(5), 958974.Google Scholar
Hideg, I., & van Kleef, G. A. (2017). When expressions of fake emotions elicit negative reactions: The role of observers’ dialectical thinking. Journal of Organizational Behavior, 38(8), 11961212.Google Scholar
Hochschild, A. R. (1983). The managed heart: Commercialization of human feeling. Berkeley: University of California Press.Google Scholar
Hopp, H., Rohrmann, S., Zapf, D., & Hodapp, V. (2010). Psychophysiological effects of emotional dissonance in a face-to-face service interaction. Anxiety, Stress and Coping, 23(4), 399414.Google Scholar
Houston, L., Grandey, A., & Sawyer, K. (2018). Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service interactions. Organizational Behavior and Human Decision Processes, 144, 8696.Google Scholar
Huang, J. L., Chiarburu, D. S., Zhang, X., Li, N., & Grandey, A. (2015). Rising to the challenge: Deep acting is more beneficial when tasks are appraised as challenging. Journal of Applied Psychology, 100(5), 13981408.Google Scholar
Hülsheger, U. R., Lang, J. W. B., & Maier, G. W. (2010). Emotional labor, strain, and performance: Testing reciprocal relationships in a longitudinal panel study. Journal of Occupational Health Psychology, 15(4), 505521.Google Scholar
Hülsheger, U. R., Lang, J. W. B., Schewe, A. F., & Zijlstra, F. R. H. (2014). When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. Journal of Applied Psychology, 100(2), 263277, http://dx.doi.org/10.1037/a0038229Google Scholar
Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3), 361389.Google Scholar
Humphrey, R. H., Ashforth, B. E., & Diefendorff, J. M. (2015). The bright side of emotional labor. Journal of Organizational Behavior, 36, 749769.Google Scholar
Johnson, H.-A. M., & Spector, P. E. (2007). Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process? Journal of Occupational Health Psychology, 12(4), 319333.Google Scholar
Judge, T. A., Woolf, E. F., & Hurst, C. (2009). Is emotional labor more difficult for some than for others? A multi-level, experience sampling study. Personnel Psychology, 62, 5788.Google Scholar
Kammeyer-Mueller, J. D., Rubenstein, A. L., Long, D. M., Odio, M. A., Buckman, B. R., Zhang, Y., & Halvorsen-Ganepola, M. D. K. (2013). A meta-analytic structural model of dispositional affectivity and emotional labor. Personnel Psychology, 66, 4790.Google Scholar
Kim, E., Bhave, D. P., & Glomb, T. M. (2013). Emotion regulation in workgroups: The roles of demographic diversity and relational work context. Personnel Psychology, 66, 613614.Google Scholar
Krannitz, M. A., Grandey, A., Liu, S., & Almeida, D. (2015). Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms. Journal of Occupational Health Psychology, 20(3), 314325.Google Scholar
Lennard, A. C., Scott, B. A., & Johnson, R. E. (2019). Turning frowns (and smiles) upside down: A multilevel examination of surface acting positive and negative emotions on well-being. Journal of Applied Psychology, 4, doi:10.1037/apl0000400Google Scholar
Levy, K. (2018). How faking your feelings at work can be damaging. BBC Worklife, 20 June, www.bbc.com/worklife/article/20180619-why-suppressing-anger-at-work-is-badGoogle Scholar
Mallory, D., & Rupp, D. E. (2017). Focusing in on the emotion laborer: Emotion regulation at work. In Baumeister, R & Vohs, K (Eds.), Handbook of self-regulation: research, theory, and applications (3rd edition, pp. 323344). New York, NY: Guilford.Google Scholar
Maneotis, S. M., Grandey, A., & Krauss, A. D. (2014). Understanding the “why” as well as the “how”: Service performance is a function of prosocial motives and emotional labor. Human Performance, 27, 118.Google Scholar
McCance, A. S., Nye, C. D., Wang, L., Jones, K. S., & Chiu, C. (2013). Alleviating the burden of emotional labor: The role of social sharing. Journal of Management, 39(2), 392415.Google Scholar
Melwani, S., & Barsade, S. G. (2011). Held in contempt: The psychological, interpersonal, and performance consequences of contempt in a work context. Journal of Personality and Social Psychology, 101(3), 503520.Google Scholar
Mesmer-Magnus, J. R., DeChurch, L. A., & Wax, A. (2012). Moving emotional labor beyond surface and deep acting: A discordance–congruence perspective. Organizational Psychology Review, 2(1), 653.Google Scholar
Nguyen, H., Groth, M., & Johnson, A. (2016). When the going gets tough, the tough keep working: Impact of emotional labor on absenteeism. Journal of Management, 42(3), 615643.Google Scholar
Parke, M. R., & Seo, M. G. (2017). The role of affect climate in organizational effectiveness. Academy of Management Review, 42(2), 334360.Google Scholar
Pugh, S. D., Diefendorff, J. M., & Moran, C. M. (2013). Emotional labor: Organization-level influences, strategies, and outcomes. In Grandey, A. A., Diefendorff, J. M., & Rupp, D. E. (Eds.), Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work. New York, NY: Psychology/Routledge.Google Scholar
Pugh, S. D., Groth, M., & Hennig-Thurau, T. (2011). Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being. Journal of Applied Psychology, 96(2), 377390.Google Scholar
Rafaeli, A., & Sutton, R. I. (1991). Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors. Academy of Management Journal, 34(4), 749775.Google Scholar
Sayre, G., Grandey, A., & Chi, N.-W. (2018). Emotional labor and alcohol use: Why and when regulating at work helps or harms regulating after work. Paper presented at the Annual Conference of the Society for Industrial and Organizational Psychology, Chicago, IL.Google Scholar
Scott, B., & Barnes, C. M. (2011). A multilevel field investigation of emotional labor, affect, work withdrawal, and gender. Academy of Management Journal, 54, 116136.Google Scholar
Scott, B. A., Barnes, C. M., & Wagner, D. T. (2012). Chameleonic or consistent? A multilevel investigation of emotional labor variability and self-monitoring. Academy of Management Journal, 55(4), 905926.Google Scholar
Semmer, N. K., Messerli, L., & Tschan, F. (2016). Disentangling the components of surface acting in emotion work: Experiencing emotions may be as important as regulating them. Journal of Applied Social Psychology, 46, 4664.Google Scholar
Sliter, M., Jex, S., Wolford, K., & McInnerney, J. (2010). How rude! Emotional labor as a mediator between customer incivility and employee outcomes. Journal of Occupational Health Psychology, 15(4), 468481.Google Scholar
Trougakos, J. P., Beal, D. J., Cheng, B. H., Hideg, I., & Zweig, D. (2015). Too drained to help: A resource depletion perspective on daily interpersonal citizenship behaviors. Journal of Applied Psychology, 100(1), 227236.Google Scholar
Trougakos, J. P., Jackson, C. L., & Beal, D. J. (2011). Service without a smile: Comparing the consequences of neutral and positive display rules. Journal of Applied Psychology, 96(2), 350362.Google Scholar
Uy, M., Lin, K., & Ilies, R. (2016). Is it better to give or receive? The role of help in buffering the depleting effects of surface acting. Academy of Management Journal, 60(4), https://doi.org/10.5465/amj.2015.0611Google Scholar
van Kleef, G. A., De Dreu, C. K. W., & Manstead, A. S. R. (2004). The interpersonal effects of anger and happiness in negotiations. Journal of Personality and Social Psychology, 86(1), 5776.Google Scholar
Von Gilsa, L., Zapf, D., Ohly, S., Trumpold, K., & Machowski, S. (2014). There is more than obeying display rules: Service employees’ motives for emotion regulation in customer interactions. European Journal of Work and Organizational Psychology, 23(6), 884896, doi:10.1080/1359432X.2013.839548Google Scholar
Wagner, D. T., Barnes, C. M., & Scott, B. A. (2014). Driving it home: How workplace emotional labor harms employee home life. Personnel Psychology, 67(2), 487516.Google Scholar
Wang, K. L., & Groth, M. (2014). Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services. Journal of Applied Psychology, 99(2), 341350.Google Scholar
Wu, T. Y., & Hu, C. (2013). Abusive supervision and subordinate emotional labor: The moderating role of openness personality. Journal of Applied Social Psychology, 43(5), 956970.Google Scholar
Xanthopoulou, D., Bakker, A. B., Oerlemans, W. G., & Koszucka, M. (2018). Need for recovery after emotional labor: Differential effects of daily deep and surface acting. Journal of Organizational Behavior, 39(4), 481494.Google Scholar
Yagil, D., & Medler-Liraz, H. (2017). Personally committed to emotional labor: Surface acting, emotional exhaustion and performance among service employees with a strong need to belong. Journal of Occupational Health Psychology, 22(4), 481491.Google Scholar
Yam, K. C., Fehr, R., Keng-Highberger, F. T., Klotz, A. C., & Reynolds, S. (2016). Out of control: A self-control perspective on the link between surface acting and abusive supervision. Journal of Applied Psychology, 101(2), 292301.Google Scholar
Yanchus, N. J., Eby, L. T., Lance, C. E., & Drollinger, S. (2010). The impact of emotional labor on work–family outcomes. Journal of Vocational Behavior, 76(1), 105117.Google Scholar
Zhan, Y., Wang, M., & Shi, J. (2015). Interpersonal process of emotional labor: The role of negative and positive customer treatment. Personnel Psychology, https://doi.org/10.1111/peps.12114Google Scholar

References

Ahadi, S. A., & Rothbart, M. K. (1994). Temperament, development, and the Big Five. In Halverson, C. F. Jr., Kohnstamm, G. A., & Martin, R. P. (Eds.), The developing structure of temperament and personality from infancy to adulthood. New York, NY: Psychology.Google Scholar
Ashkanasy, N. M., & Daus, C. S. (2005). Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26, 441452.Google Scholar
Bänziger, T., Scherer, K. R., Hall, J. A., & Rosenthal, R. (2011). Introducing the MiniPONS: A short multichannel version of the profile of nonverbal sensitivity (PONS). Journal of Nonverbal Behavior, 35, 189204.Google Scholar
Bar-On, R. (2000). Emotional and social intelligence: Insights from the Emotional Quotient Inventory. In Bar-On, R & Parker, J. D. A. (Eds.), The handbook of emotional intelligence: Theory, development, assessment, and application at home, school, and in the workplace (pp. 363388). San Francisco, CA: Jossey-Bass.Google Scholar
Baron, R. A., Hmieleski, K. M., & Henry, R. A. (2012). Entrepreneurs’ dispositional positive affect: The potential benefits – and potential costs – of being “up.Journal of Business Venturing, 27, 310324.Google Scholar
Brackett, M. A., Mayer, J. D., & Warner, R. M. (2004). Emotional intelligence and its relation to everyday behaviour. Personality and Individual Differences, 36, 13871402.Google Scholar
Brackett, M. A., Rivers, S. E., Shiffman, S., Lerner, N., & Salovey, P. (2006). Relating emotional abilities to social functioning: A comparison of self-report and performance measures of emotional intelligence. Journal of Personality and Social Psychology, 91, 780795.Google Scholar
Cabello, R., Sorrel, M. A., Fernández-Pinto, I., Extremera, N., & Fernández-Berrocal, P. (2016). Age and gender differences in ability emotional intelligence in adults: A cross-sectional study. Developmental Psychology, 52, 14861492.Google Scholar
Conte, J. M. (2005). A review and critique of emotional intelligence measures. Journal of Organizational Behavior, 26, 433440.Google Scholar
Côté, S., Lopes, P. N., Salovey, P., & Miners, C. T. (2010). Emotional intelligence and leadership emergence in small groups. Leadership Quarterly, 21, 496508.Google Scholar
Côté, S., & Miners, C. T. (2006). Emotional intelligence, cognitive intelligence, and job performance. Administrative Science Quarterly, 51, 128.Google Scholar
Dabke, D. (2016). Impact of leaders’ emotional intelligence and transformational behavior on perceived leadership effectiveness: A multiple source view. Business Perspectives and Research, 4, 2740.Google Scholar
Daus, C. S., & Ashkanasy, N. M. (2005). The case for the ability‐based model of emotional intelligence in organizational behavior. Journal of Organizational Behavior, 26, 453466.Google Scholar
Daus, C. S., & Cage, T. (2008). Learning to face emotional intelligence: Training and workplace applications. In Ashkanasy, N. M. & Cooper, C. L. (Eds.), Research Companion to Emotion in Organizations (pp. 245260). Cheltenham, UK, and Northampton, MA: Edward Elgar.Google Scholar
Davies, M., Stankov, L., & Roberts, R. D. (1998). Emotional intelligence: In search of an elusive construct. Journal of Personality and Social Psychology, 75, 9891015.Google Scholar
Fiori, M., & Antonakis, J. (2011). The ability model of emotional intelligence: Searching for valid measures. Personality and Individual Differences, 50, 329334.Google Scholar
Fiori, M., & Vesely-Maillefer, A. K. (2018). Emotional intelligence as an ability: Theory, challenges, and new directions. In Keefer, K. V., Parker, J. D. A., & Saklofske, D. H. (Eds.), Emotional intelligence in education (pp. 2347). Cham, Switzerland: Springer.Google Scholar
Fisher, C. D. (1980). On the dubious wisdom of expecting job satisfaction to correlate with performance. Academy of Management Review, 5, 607612.Google Scholar
Gibbs, N. (1995). Emotional intelligence: The EQ factor. Time Magazine, 2 October, 2332.Google Scholar
Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ. New York, NY: Bantam.Google Scholar
Groves, K. S., Pat McEnrue, M., & Shen, W. (2008). Developing and measuring the emotional intelligence of leaders. Journal of Management Development, 27, 225250.Google Scholar
Hur, Y., van den Berg, P. T., & Wilderom, C. P. (2011). Transformational leadership as a mediator between emotional intelligence and team outcomes. Leadership Quarterly, 22, 591603.Google Scholar
Joseph, D. L., Jin, J., Newman, D. A., & O’Boyle, E. H. (2015). Why does self-reported emotional intelligence predict job performance? A meta-analytic investigation of mixed EI. Journal of Applied Psychology, 100, 298342.Google Scholar
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95, 5478.Google Scholar
Kellett, J. B., Humphrey, R. H., & Sleeth, R. G. (2006). Empathy and the emergence of task and relations leaders. Leadership Quarterly, 17, 146162.Google Scholar
Kerr, R., Garvin, J., Heaton, N., & Boyle, E. (2006). Emotional intelligence and leadership effectiveness. Leadership & Organization Development Journal, 27, 265279.Google Scholar
Landy, F. J. (2005). Some historical and scientific issues related to research on emotional intelligence. Journal of Organizational Behavior, 26, 411424.Google Scholar
Leban, W., & Zulauf, C. (2004). Linking emotional intelligence abilities and transformational leadership styles. Leadership & Organization Development Journal, 25, 554564.Google Scholar
Locke, E. A. (2005). Why emotional intelligence is an invalid concept. Journal of Organizational Behavior, 26, 425431.Google Scholar
MacCann, C., & Roberts, R. (2008). New paradigms for assessing emotional intelligence: Theory and data. Emotion, 8, 540551.Google Scholar
Markovits, Y., Davis, A. J., & Van Dick, R. (2007). Organizational commitment profiles and job satisfaction among Greek private and public sector employees. International Journal of Cross Cultural Management, 7, 7799.Google Scholar
Marsland, K. W., & Likavec, S. C. (2003). Maternal emotional intelligence, infant attachment and child socio-emotional competence. Paper presented at the 15th Annual Meeting of the American Psychological Society, Atlanta, GA.Google Scholar
Matsumoto, D., & Ekman, P. (1989). American–Japanese cultural differences in intensity ratings of facial expressions of emotion. Motivation and Emotion, 13, 143157.Google Scholar
Matsumoto, D., LeRoux, J., Wilson-Cohn, C., Raroque, J., Kooken, K., Ekman, P., & Amo, L. (2000). A new test to measure emotion recognition ability: Matsumoto and Ekman’s Japanese and Caucasian Brief Affect Recognition Test (JACBART). Journal of Nonverbal Behavior, 24, 179209.Google Scholar
Mayer, J. D. (2009). Personal intelligence expressed: A theoretical analysis. Review of General Psychology, 13, 4658.Google Scholar
Mayer, J. D. (2018). Intelligences about things and intelligences about people. In Sternberg, R. J. (Ed.), The nature of human intelligence. Cambridge, UK: Cambridge University Press.Google Scholar
Mayer, J. D., Caruso, D. R., & Salovey, P. (1999). Emotional intelligence meets traditional standards for an intelligence. Intelligence, 27, 267298.Google Scholar
Mayer, J. D., Caruso, D. R., & Salovey, P. (2016). The ability model of emotional intelligence: Principles and updates. Emotion Review, 8, 290300.Google Scholar
Mayer, J. D., Roberts, R. D., & Barsade, S. G. (2008). Human abilities: Emotional intelligence. Annual Review of Psychology, 59, 507536.Google Scholar
Mayer, J. D. & Salovey, P. (1997). What is emotional intelligence? In Sluyter, D (Ed.), Emotional development and emotional intelligence: Educational implications. (pp. 334). New York, NY: Basic Books.Google Scholar
Mayer, J. D., Salovey, P., & Caruso, D. R. (1997). Emotional IQ test (CD-ROM). Needham, MA: Virtual Knowledge.Google Scholar
Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In Sternberg, R. J. (Ed.), Handbook of intelligence (pp. 396420). Cambridge, UK: Cambridge University Press.Google Scholar
Mayer, J. D., Salovey, P., & Caruso, D. R. (2002). Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT) users’ manual. Toronto, ON: Multi-Health Systems.Google Scholar
Mayer, J. D., Salovey, P., & Caruso, D. R. (2008). Emotional intelligence: New ability or eclectic traits? American Psychologist, 63, 503–0 517.Google Scholar
Mayer, J. D., Salovey, P., Caruso, D. R., & Sitarenios, G. (2003). Measuring emotional intelligence with the MSCEIT V2.0. Emotion, 3, 97105.Google Scholar
Miao, C., Humphrey, R. H., Qian, S., & Pollack, J. M. (2019). The relationship between emotional intelligence and the dark triad personality traits: A meta-analytic review. Journal of Research in Personality, 78, 189197.Google Scholar
Miller, L. A., & Lovler, R. L. (2019). Foundations of psychological testing: A practical approach. Thousand Oaks, CA: Sage.Google Scholar
Mills, L. B. (2009). A meta-analysis of the relationship between emotional intelligence and effective leadership. Journal of Curriculum and Instruction, 3, 2238.Google Scholar
Nowicki, S., & Duke, M. P. (1994). Individual differences in the nonverbal communication of affect: The Diagnostic Analysis of Nonverbal Accuracy Scale. Journal of Nonverbal Behavior, 18, 935.Google Scholar
O’Boyle, E. H., Jr., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta-analysis. Journal of Organizational Behavior, 32, 788818.Google Scholar
Papadogiannis, P. K., Logan, D., & Sitarenios, G. (2009). An ability model of emotional intelligence: A rationale, description, and application of the Mayer Salovey Caruso Emotional Intelligence Test (MSCEIT). In Stough, C, Saklofske, D. H., & Parker, J. D. A. (Eds.), Assessing emotional intelligence (pp. 4365). New York, NY: Springer.Google Scholar
Paulhus, D. L., Lysy, D. C., & Yik, M. S. (1998). Self-report measures of intelligence: Are they useful as proxy IQ tests? Journal of Personality, 66, 525554.Google Scholar
Petrides, K. V., & Furnham, A. (2001). Trait emotional intelligence: Psychometric investigation with reference to established trait taxonomies. European Journal of Personality, 15, 425448.Google Scholar
Robins, R. W., Tracy, J. L., Trzesniewski, K., Potter, J., & Gosling, S. D. (2001). Personality correlates of self-esteem. Journal of Research in Personality, 35, 463482.Google Scholar
Rosenthal, R., Archer, D., Hall, J. A., DiMatteo, M. R., & Rogers, P. L. (1979). Sensitivity to nonverbal communication: The PONS test. Baltimore, MD: Johns Hopkins University Press.Google Scholar
Rosenthal, R., DePaulo, B. M., & Jall, J. A. (1979). The PONS test manual: Profile of nonverbal sensitivity. Boston, MA: Northeastern University.Google Scholar
Rubin, R. S., Munz, D. C., & Bommer, W. H. (2005). Leading from within: The effects of emotion recognition and personality on transformational leadership behavior. Academy of Management Journal, 48, 845858.Google Scholar
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, Cognition and Personality, 9, 185211.Google Scholar
Schlegel, K., Boone, R. T., & Hall, J. A. (2017). Individual differences in interpersonal accuracy: A multi-level meta-analysis to assess whether judging other people is one skill or many. Journal of Nonverbal Behavior, 41, 103137.Google Scholar
Schmid Mast, M., & Hall, J. A. (2018). The impact of interpersonal accuracy on behavioral outcomes. Current Directions in Psychological Science, 27, 309314.Google Scholar
Schutte, N. S., Malouff, J. M., Hall, L. E., Haggerty, D. J., Cooper, J. T., Golden, C. J., & Dornheim, L. (1998). Development and validation of a measure of emotional intelligence. Personality and Individual Differences, 25, 167177.Google Scholar
Sheldon, O. J., Dunning, D., & Ames, D. R. (2014). Emotionally unskilled, unaware, and uninterested in learning more: Reactions to feedback about deficits in emotional intelligence. Journal of Applied Psychology, 99, doi:10.5465/AMBPP.2013.11901abstractGoogle Scholar
Sinclair, R. R., Tucker, J. S., Cullen, J. C., & Wright, C. (2005). Performance differences among four organizational commitment profiles. Journal of Applied Psychology, 90, 12801287.Google Scholar
Sternberg, R. J., Forsythe, G. B., Hedlund, J., Wagner, R. K., Williams, W. M., Horvath, J. A., … & Grigorenko, E. (2000). Practical intelligence in everyday life. Cambridge, UK: Cambridge University Press.Google Scholar
Sternberg, R. J., & Wagner, R. K. (1993). The g-ocentric view of intelligence and job performance is wrong. Current Directions in Psychological Science, 2, 14.Google Scholar
Thorndike, E. (1920). A constant error in psychological ratings. Journal of Applied Psychology, 4, 2529.Google Scholar
Vesely-Maillefer, A., Udayar, S., & Fiori, M. (2018). Enhancing the prediction of emotionally intelligent behavior: The PAT Integrated Framework involving trait EI, ability EI, and emotion information processing. Frontiers in Psychology, 9, doi:10.3389/fpsyg.2018.01078Google Scholar
Wagner, R. K., & Sternberg, R. J. (1985). Practical intelligence in real-world pursuits: The role of tacit knowledge. Journal of Personality and Social Psychology, 49, 436458.Google Scholar
Weiss, H. M. (2002). Deconstructing job satisfaction: Separating evaluations, beliefs and affective experiences. Human Resource Management Review, 12, 173194.Google Scholar
Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study. Leadership Quarterly, 13, 243274.Google Scholar

References

Alloy, L. B., & Abramson, L. Y. (1979). Judgment of contingency in depressed and nondepressed students: Sadder but wiser? Journal of Experimental Psychology: General, 108, 441485.Google Scholar
Anderson, C. J. (2007). The functions of emotion in decision making and decision avoidance. In Vohs, K. D., Baumeister, R. F., & Loewenstein, G (Eds.), Do emotions help or hurt decision making? A hedgefoxian perspective (pp. 183201). New York, NY: Russell Sage Foundation.Google Scholar
Au, K., Chan, F., Wang, D., & Vertinsky, I. (2003). Mood in foreign exchange trading: Cognitive processes and performance. Organizational Behavior and Human Decision Processes, 91, 322338.Google Scholar
Baron, R. A. (1993). Interviewers’ moods and evaluations of job applicants: The role of applicant qualifications. Journal of Applied Social Psychology, 23, 253271.Google Scholar
Bodenhausen, G. V., Sheppard, L. A., & Kramer, G. P. (1994). Negative affect and social judgment: The differential impact of anger and sadness. European Journal of Social Psychology, 24, 4562.Google Scholar
Bonner, S. E. (1999). Judgment and decision-making research in accounting. Accounting Horizons, 13, 385398.Google Scholar
Booth‐Butterfield, M., & Booth‐Butterfield, S. (1990). Conceptualizing affect as information in communication production. Human Communication Research, 16, 451476.Google Scholar
Bower, G. H. (1981). Mood and memory. American Psychologist, 36, 129148.Google Scholar
Brown, S. G., & Daus, C. S. (2016). Avoidant but not avoiding: The mediational role of anticipated regret in police decision-making. Journal of Police and Criminal Psychology, 31, 238249.Google Scholar
Chaiken, S. (1980). Heuristic versus systematic information processing and the use of source versus message cues in persuasion. Journal of Personality and Social Psychology, 39, 752766.Google Scholar
Chaiken, S., & Trope, Y. (Eds.) (1999). Dual-process theories in social psychology. New York, NY: Guilford.Google Scholar
Epstein, S. (1994). Integration of the cognitive and the psychodynamic unconscious. American Psychologist, 49, 709724.Google Scholar
Epstein, S., & Pacini, R. (1999). Some basic issues regarding dual-process theories from the perspective of cognitive–experiential self-theory. In Chaiken, S & Trope, Y (Eds.), Dual-process theories in social psychology (pp. 462482). New York, NY: Guilford.Google Scholar
Evans, J. S. B. T. (2008). Dual-processing accounts of reasoning, judgment, and social cognition. Annual Review of Psychology, 59, 255278.Google Scholar
Feldman, J. (1981). Beyond attribution theory: Cognitive processes in performance appraisal. Journal of Applied Psychology, 66, 127148.Google Scholar
Forgas, J. P. (1995). Mood and judgment: The affect infusion model (AIM). Psychological Bulletin, 117, 3966.Google Scholar
Forgas, J. P., & George, J. M. (2001). Affective influences on judgments and behavior in organizations: An information processing perspective. Organizational Behavior and Human Decision Processes, 86, 334.Google Scholar
George, J. M. (1991). State or trait: Effects of positive mood on prosocial behaviors at work. Journal of Applied Psychology, 76, 299307.Google Scholar
George, J. M. (1992). The role of personality in organizational life: Issues and evidence. Journal of Management, 18, 185213.Google Scholar
George, J. M., & Dane, E. (2016). Affect, emotion, and decision making. Organizational Behavior and Human Decision Processes, 136, 4755.Google Scholar
Hamilton, K., Shih, S. I., & Mohammed, S. (2017). The predictive validity of the decision styles scale: An evaluation across task types. Personality and Individual Differences, 119, 333340.Google Scholar
Johnson, E., & Tversky, A. (1983). Affect, generalization and the perception of risk. Journal of Personality and Social Psychology, 45, 2031.Google Scholar
Johnson, J. F., & Connelly, S. (2016). Moral disengagement and ethical decision-making: The moderating role of trait guilt and shame. Journal of Personnel Psychology, 15, 184189.Google Scholar
Kaplan, S., Bradley, J. C., Luchman, J. N., & Haynes, D. (2009). On the role of positive and negative affectivity in job performance: A meta-analytic investigation. Journal of Applied Psychology, 94, 162176.Google Scholar
Kligyte, V., Connelly, S., Thiel, C., & Devenport, L. (2013). The influence of anger, fear, and emotion regulation on ethical decision making. Human Performance, 26, 297326.Google Scholar
Kooij‐de Bode, H. J., Van Knippenberg, D., & Van Ginkel, W. P. (2010). Good effects of bad feelings: Negative affectivity and group decision‐making. British Journal of Management, 21, 375392.Google Scholar
Lerner, J. S., & Keltner, D. (2000). Beyond valence: Toward a model of emotion-specific Influences on judgement and choice. Cognition & Emotion, 14, 473493.Google Scholar
Lerner, J. S., Li, Y., Valdesolo, P., & Kassam, K. S. (2015). Emotion and decision making. Annual Review of Psychology, 66, 799823.Google Scholar
Lerner, J. S., & Tiedens, L. Z. (2006). Portrait of the angry decision maker: How appraisal tendencies shape anger’s influence on cognition. Journal of Behavioral Decision Making, 19, 115137.Google Scholar
Mayer, J. D. (1995). The system–topic framework and the structural arrangement of systems within and around personality. Journal of Personality, 63, 459493.Google Scholar
Meyer, R. D., Dalal, R. S., & Hermida, R. (2010). A review and synthesis of situational strength in the organizational sciences. Journal of Management, 36, 121140.Google Scholar
Mikels, J. A., Shuster, M. M., & Thai, S. T. (2015). Aging, emotion, and decision making. In Hess, T. M., Strough, J, & Löckenhoff, C. E. (Eds.), Aging and decision making: Empirical and applied perspectives (pp. 169188). San Diego, CA: Elsevier Academic.Google Scholar
Mischel, W. (1973). Toward a cognitive social learning reconceptualization of personality. Psychological Review, 80(4), 252283.Google Scholar
Ng, C. K., Wong, K. F. E., & Fai, E. (2008). Emotion and organizational decision-making: The roles of negative affect and anticipated regret in making decisions under escalation situations. In Ashkanasy, N & Copper, C (Eds.), Emotions in organizations (pp. 4560). Cheltenham, UK: Edward Elgar.Google Scholar
Phillips, W. J., Fletcher, J. M., Marks, A. D., & Hine, D. W. (2016). Thinking styles and decision making: A meta-analysis. Psychological Bulletin, 142, 260290.Google Scholar
Robbins, T. L., & DeNisi, A. S. (1998). Mood vs. interpersonal affect: Identifying process and rating distortions in performance appraisal. Journal of Business and Psychology, 12, 313325.Google Scholar
Rosenberg, E. L. (1998). Levels of analysis and the organization of affect. Review of General Psychology, 2(3), 247270.Google Scholar
Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination Cognition and Personality, 9, 185211.Google Scholar
Schwarz, N. (2001). Feelings as information: implications for affective influences on information processing. In Martin, L. L. & Clore, G. L. (Eds.), Theories of mood and cognition: A user’s guidebook (pp. 159176). Hillsdale, NJ: Lawrence Erlbaum.Google Scholar
Schwarz, N. (2012). Feelings-as-information theory. In Van Lange, P, Kruglanski, A, & Higgins, E. T. (Eds.), Handbook of theories of social psychology (Volume 1, pp. 289308). Los Angeles, CA: Sage.Google Scholar
Simon, H. A. (1987). Making management decisions: The role of intuition and emotion. Academy of Management Perspectives, 1, 5764.Google Scholar
Sinclair, M., Ashkanasy, N. M., & Chattopadhyay, P. (2010). Affective antecedents of intuitive decision-making. Journal of Management & Organization, 16, 382398.Google Scholar
Sinclair, R. C. (1988). Mood, categorization breadth, and performance appraisal: The effects of order of information acquisition and affective state on halo, accuracy, information retrieval, and evaluations. Organizational Behavior and Human Decision Processes, 42, 2246.Google Scholar
Sirois, F., & Pychyl, T. (2013). Procrastination and the priority of short-term mood regulation: Consequences for future self. Social and Personality Psychology Compass, 7, 115127.Google Scholar
Stanovich, K. E. (1999). Who is rational? Studies of individual differences in reasoning. Mahwah, NJ: Erlbaum.Google Scholar
Stanovich, K. E. (2004). The robot’s rebellion: Finding meaning in the age of Darwin. Chicago, IL: Chicago University Press.Google Scholar
Stanovich, K. E., & West, R. F. (2003). The rationality debate as a progressive research program. Behavioral and Brain Sciences, 26, 531533.Google Scholar
Stevenson, M. K., Busemeyer, J. R., & Naylor, J. C. (1990). Judgment and decision-making theory. In Dunnette, M. D. & Hough, L. M. (Eds.), Handbook of industrial and organizational psychology (Volume 1, pp. 283374). Palo Alto, CA: Consulting Psychologists.Google Scholar
Summers, B., & Duxbury, D. (2012). Decision-dependent emotions and behavioral anomalies. Organizational Behavior and Human Decision Processes, 118, 226238.Google Scholar
van Knippenberg, D., Kooij-de Bode, H. J., & van Ginkel, W. P. (2010). The interactive effects of mood and trait negative affect in group decision making. Organization Science, 21, 731744.Google Scholar
Varma, A., DeNisi, A., & Peters, L. H. (1996). Interpersonal affect and performance appraisal: A field study. Personnel Psychology, 49, 341360.Google Scholar
Västfjäll, D., Slovic, P., Burns, W. J., Erlandsson, A., Koppel, L., Asutay, E., & Tinghög, G. (2016). The arithmetic of emotion: Integration of incidental and integral affect in judgments and decisions. Frontiers in Psychology, 7, Article 325.Google Scholar
Watson, D., & Clark, L. A. (1984). Negative affectivity: The disposition to experience aversive emotional states. Psychological Bulletin, 96, 465490.Google Scholar
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. In Staw, B. M. & Cummings, L. L. (Eds.), Research in organization behavior (Volume 19, pp. 174). Greenwich, CT: JAI.Google Scholar
Wong, K. F. E., Yik, M., & Kwong, J. Y. (2006). Understanding the emotional aspects of escalation of commitment: The role of negative affect. Journal of Applied Psychology, 91, 282297.Google Scholar
Zeelenberg, M., Beattie, J., Van der Pligt, J., & De Vries, N. K. (1996). Consequences of regret aversion: Effects of expected feedback on risky decision making. Organizational Behavior and Human Decision Processes, 65, 148158.Google Scholar
Zeelenger, M. (1999). Anticipated regret, expected feedback and behavioral decision making. Journal of Behavioral Decision Making, 12, 93106.Google Scholar

References

Arch, J. J., & Craske, M. G. (2006). Mechanisms of mindfulness: Emotion regulation following a focused breathing induction. Behaviour Research and Therapy, 44(12), 18491858, https://doi.org/10.1016/j.brat.2005.12.007Google Scholar
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48(2), 97125, https://doi.org/10.1177/001872679504800201Google Scholar
Bakker, A. B., & Demerouti, E. (2007). The job demands–resources model: State of the art. Journal of Managerial Psychology, 22(3), 309328, https://doi.org/10.1108/02683940710733115Google Scholar
Barrett, L. F. (2006). Are emotions natural kinds? Perspectives on Psychological Science, 1, 2858.Google Scholar
Barrett, L. F. (2017a). How emotions are made: The secret life of the brain. Boston, MA: Houghton Mifflin Harcourt.Google Scholar
Barrett, L. F. (2017b). The theory of constructed emotions: An active inference account of interocepetion and categorization. Social Cognitive and Affective Neuroscience, 12, 123.Google Scholar
Barrett, L. F., & Gross, J. J. (2001). Emotional intelligence: A process model of emotion representation and regulation. In Mayne, T. J. & Bonanno, G. A. (Eds.), Emotions: Current issues and future directions (pp. 286310). New York, NY: Guilford.Google Scholar
Brewer, J. A., Elwafi, H. M., & Davis, J. H. (2013). Craving to quit: Psychological models and neurobiological mechanisms of mindfulness training as treatment for addictions. Psychology of Addictive Behaviors, 27(2), 366379. https://doi.org/10.1037/a0028490Google Scholar
Britton, W. B., Shahar, B., Szepsenwol, O., & Jacobs, W. J. (2012). Mindfulness-based cognitive therapy improves emotional reactivity to social stress: Results from a randomized controlled trial. Behavior Therapy, 43(2), 365380, https://doi.org/10.1016/j.beth.2011.08.006Google Scholar
Brockman, R., Ciarrochi, J., Parker, P., & Kashdan, T. (2017). Emotion regulation strategies in daily life: Mindfulness, cognitive reappraisal and emotion suppression. Cognitive Behaviour Therapy, 46(2), 91113, https://doi.org/10.1080/16506073.2016.1218926Google Scholar
Brown, K. W., & Ryan, R. M. (2003). The benefits of being present: Mindfulness and its role in psychological well-being. Journal of Personality and Social Psychology, 84(4), 822848.Google Scholar
Brown, K. W., Ryan, R. M., & Creswell, J. D. (2007). Mindfulness: Theoretical foundations and evidence for its salutary effects. Psychological Inquiry, 18(4), 211237, https://doi.org/10.1080/10478400701598298Google Scholar
Brown, K. W., Weinstein, N., & Creswell, J. D. (2012). Trait mindfulness modulates neuroendocrine and affective responses to social evaluative threat. Psychoneuroendocrinology, 37(12), 20372041, https://doi.org/10.1016/j.psyneuen.2012.04.003Google Scholar
Cardaciotto, L., Herbert, J. D., Forman, E. M., Moitra, E., & Farrow, V. (2008). The assessment of present-moment awareness and acceptance: The Philadelphia Mindfulness Scale. Assessment, 15(2), 204223.Google Scholar
Cassotti, M., Habib, M., Poirel, N., Aïte, A., Houdé, O., & Moutier, S. (2012). Positive emotional context eliminates the framing effect in decision-making. Emotion, 12(5), 926931, https://doi.org/10.1037/a0026788Google Scholar
Cebolla, A., Galiana, L., Campos, D., Oliver, A., Soler, J., Demarzo, M., … & García-Campayo, J. (2018). How does mindfulness work? Exploring a theoretical model using samples of meditators and non-meditators. Mindfulness, 9(3), https://doi.org/10.1007/s12671-017–0826-7Google Scholar
Chambers, R., Gullone, E., & Allen, N. B. (2009). Mindful emotion regulation: An integrative review. Clinical Psychology Review, 29(6), 560572.Google Scholar
Chambers, R., Lo, B. C. Y., & Allen, N. B. (2008). The impact of intensive mindfulness training on attentional control, cognitive style, and affect. Cognitive Therapy and Research, 32(3), 303322, https://doi.org/10.1007/s10608-007–9119-0Google Scholar
Chiesa, A., & Serretti, A. (2009). Mindfulness-based stress reduction for stress management in healthy people: A review and meta-analysis. Journal of Alternative and Complementary Medicine, 15(5), 593600, https://doi.org/10.1089/acm.2008.0495Google Scholar
Chin, B., Slutsky, J., Raye, J., & Creswell, J. D. (2018). Mindfulness training reduces stress at work: A randomized controlled trial. Mindfulness, 10(4), 112, https://doi.org/10.1007/s12671-018–1022-0Google Scholar
Creswell, J. D. (2017). Mindfulness interventions. Annual Review of Psychology, 68(1), 491516, https://doi.org/10.1146/annurev-psych-042716–051139Google Scholar
Creswell, J. D., & Lindsay, E. K. (2014). How does mindfulness training affect health? A mindfulness stress buffering account. Current Directions in Psychological Science, 23(6), 401407, https://doi.org/10.1177/0963721414547415Google Scholar
Dahl, C. J., Lutz, A., & Davidson, R. J. (2015). Reconstructing and deconstructing the self: Cognitive mechanisms in meditation practice. Trends in Cognitive Sciences, 19(9), 515523, https://doi.org/10.1016/j.tics.2015.07.001Google Scholar
Damasio, A. R. (1998). Emotion in the perspective of an integrated nervous system. Brain Research Reviews, 26(2–3), 8386.Google Scholar
Davidson, R. J., & Dahl, C. J. (2018). Outstanding challenges in scientific research on mindfulness and meditation. Perspectives on Psychological Science, 13(1), 6265, https://doi.org/10.1177/1745691617718358Google Scholar
de Bruin, E. I., Formsma, A. R., Frijstein, G., & Bögels, S. M. (2017). Mindful2Work: Effects of combined physical exercise, yoga, and mindfulness meditations for stress relieve in employees: A proof of concept study. Mindfulness, 8(1), 204217, https://doi.org/10.1007/s12671-016–0593-xGoogle Scholar
De Martino, B., Kumaran, D., Seymour, B., & Dolan, R. J. (2006). Frames, biases, and rational decision-making in the human brain. Science, 313(5787), 684687, https://doi.org/10.1126/science.1128356Google Scholar
Desrosiers, A., Vine, V., Klemanski, D. H., & Nolen-Hoeksema, S. (2013). Mindfulness and emotion regulation in depression and anxiety: Common and distinct mechanisms of action. Depression and Anxiety, 30(7), 654661, https://doi.org/10.1002/da.22124Google Scholar
Farb, N. A., Anderson, A. K., Mayberg, H., Bean, J., McKeon, D., & Segal, Z. V. (2010). Minding one’s emotions: Mindfulness training alters the neural expression of sadness. Emotion, 10(1), 2533, https://doi.org/10.1037/a0017151Google Scholar
Frewen, P. A., Dozois, D. J. A., Neufeld, R. W. J., Lane, R. D., Densmore, M., Stevens, T. K., & Lanius, R. A. (2010). Individual differences in trait mindfulness predict dorsomedial prefrontal and amygdala response during emotional imagery: An fMRI study. Personality and Individual Differences, 49(5), 479484, https://doi.org/10.1016/j.paid.2010.05.008Google Scholar
Garland, E. L., Farb, N. A., Goldin, P. R., & Fredrickson, B. L. (2015). The mindfulness-to-meaning theory: Extensions, applications, and challenges at the attention–appraisal–emotion interface. Psychological Inquiry, 26(4), 377387, https://doi.org/10.1080/1047840X.2015.1092493Google Scholar
Good, D. J., Lyddy, C. J., Glomb, T. M., Bono, J. E., Brown, K. W., Duffy, M. K., … & Lazar, S. W. (2016). Contemplating mindfulness at work: An integrative review. Journal of Management, 42(1), 114142, https://doi.org/10.1177/0149206315617003Google Scholar
Grandey, A. A. (2003). When “the show must go on”: Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery. Academy of Management Journal, 46(1), 8696, https://doi.org/10.2307/30040678Google Scholar
Grégoire, S., Lachance, L., & Taylor, G. (2015). Mindfulness, mental health and emotion regulation among workers. International Journal of Wellbeing, 5(4), 96119, https://doi.org/10.5502/ijw.v5i4.444Google Scholar
Gross, J. (2002). Emotion regulation: Affective, cognitive, and social consequences. Psychophysiology, 39(3), 281291, https://doi.org/10.1017/S0048577201393198Google Scholar
Gross, J. (2013). Handbook of emotion regulation. New York, NY: Guilford.Google Scholar
Gu, J., Strauss, C., Bond, R., & Cavanagh, K. (2015). How do mindfulness-based cognitive therapy and mindfulness-based stress reduction improve mental health and wellbeing? A systematic review and meta-analysis of mediation studies. Clinical Psychology Review, 37, 112, https://doi.org/10.1016/j.cpr.2015.01.006Google Scholar
Guendelman, S., Medeiros, S., & Rampes, H. (2017). Mindfulness and emotion regulation: Insights from neurobiological, psychological, and clinical studies. Frontiers in Psychology, 8, 94116, https://doi.org/10.3389/fpsyg.2017.00220Google Scholar
Hafenbrack, A. C. (2017). Mindfulness meditation as an on-the-spot workplace intervention. Journal of Business Research, 75, 118129, https://doi.org/10.1016/j.jbusres.2017.01.017Google Scholar
Hafenbrack, A. C., Kinias, Z., & Barsade, S. G. (2014). Debiasing the mind through meditation: Mindfulness and the sunk-cost bias. Psychological Science, 25(2), 369376, https://doi.org/10.1177/0956797613503853Google Scholar
Hajcak, G., & Olvet, D. M. (2008). The persistence of attention to emotion: Brain potentials during and after picture presentation. Emotion, 8(2), 250255, https://doi.org/10.1037/1528–3542.8.2.250Google Scholar
Hayes, A. M., & Feldman, G. (2004). Clarifying the construct of mindfulness in the context of emotion regulation and the process of change in therapy. Clinical Psychology: Science and Practice, 11(3), 255262, https://doi.org/10.1093/clipsy/bph080Google Scholar
Hill, C. L. M., & Updegraff, J. A. (2012). Mindfulness and its relationship to emotional regulation. Emotion, 12(1), 8190, https://doi.org/10.1037/a0026355Google Scholar
Hofmann, S. G., & Asmundson, G. J. G. (2008). Acceptance and mindfulness-based therapy: New wave or old hat?. Clinical Psychology Review, 28(1), 116.Google Scholar
Hofmann, S. G., Sawyer, A. T., Witt, A. A., & Oh, D. (2010). The effect of mindfulness-based therapy on anxiety and depression: A meta-analytic review. Journal of Consulting and Clinical Psychology, 78(2), 169183, https://doi.org/10.1037/a0018555Google Scholar
Hoge, E., Bui, E., Marques, L., Metcalf, C., Morris, L. K., Robinaugh, D. J., … & Simon, N. M. (2014). Randomized controlled trial of mindfulness meditation for generalized anxiety disorder: Effects on anxiety and stress reactivity. Clinical Psychiatry, 74(8), 786792, https://doi.org/10.4088/JCP.12m08083.Google Scholar
Hölzel, B. K., Carmody, J., Evans, K. C., Hoge, E. A., Dusek, J. A., Morgan, L., … & Lazar, S. W. (2009). Stress reduction correlates with structural changes in the amygdala. Social Cognitive and Affective Neuroscience, 5(1), 1117, https://doi.org/10.1093/scan/nsp034Google Scholar
Hülsheger, U. R., Alberts, H. J. E. M., Feinholdt, A., & Lang, J. W. B. (2013). Benefits of mindfulness at work: The role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. Journal of Applied Psychology, 98(2), 310325, https://doi.org/10.1037/a0031313Google Scholar
Hülsheger, U. R., & Schewe, A. F. (2011). On the costs and benefits of emotional labor: A meta-analysis of three decades of research. Journal of Occupational Health Psychology, 16(3), 361389, https://doi.org/10.1037/a0022876Google Scholar
Ito, T. A., Larsen, J. T., Smith, N. K., & Cacioppo, J. T. (1998). Negative information weighs more heavily on the brain: The negativity bias in evaluative categorizations. Journal of Personality and Social Psychology, 75(4), 887900, www.ncbi.nlm.nih.gov/pubmed/9825526Google Scholar
Jeung, D. Y., Kim, C., & Chang, S. J. (2018). Emotional labor and burnout: A review of the literature. Yonsei Medical Journal, 59(2), 187193, https://doi.org/10.3349/ymj.2018.59.2.187Google Scholar
Jha, A. P., Krompinger, J., & Baime, M. J. (2007). Mindfulness training modifies subsystems of attention. Cognitive, Affective and Behavioral Neuroscience, 7(2), 109119, https://doi.org/10.3758/CABN.7.2.109Google Scholar
Kabat-Zinn, J. (2003). Mindfulness-based interventions in context: Past, present, and future. Clinical Psychology: Science and Practice, 10(2), 144156, https://doi.org/10.1093/clipsy/bpg016Google Scholar
Karelaia, N., & Reb, J. (2015). Improving decision making through mindfulness. In Reb, J., & Atkins, P. W. B. (Eds.), Mindfulness in organizations: Foundations, research, and applications (pp. 163189). Cambridge, UK: Cambridge University Press.Google Scholar
Kersemaekers, W., Rupprecht, S., Wittmann, M., Tamdjidi, C., Falke, P., Donders, R., … & Kohls, N. (2018). A workplace mindfulness intervention may be associated with improved psychological well-being and productivity: A preliminary field study in a company setting. Frontiers in Psychology, 9(195), 111, https://doi.org/10.3389/fpsyg.2018.00195Google Scholar
Lebois, L. A. M., Papies, E. K., Gopinath, K., Cabanban, R., Quigley, K. S., Krishnamurthy, V., … & Barsalou, L. W. (2015). A shift in perspective: Decentering through mindful attention to imagined stressful events. Neuropsychologia, 75, 505524, https://doi.org/10.1016/j.neuropsychologia.2015.05.030Google Scholar
Lerner, J. S., Li, Y., Valdesolo, P., & Kassam, K. S. (2015). Emotion and decision making. Annual Review of Psychology, 66(1), 799823, https://doi.org/10.1146/annurev-psych-010213–115043Google Scholar
Li, J. J., Wong, I. A., & Kim, W. G. (2017). Does mindfulness reduce emotional exhaustion? A multilevel analysis of emotional labor among casino employees. International Journal of Hospitality Management, 64, 2130.Google Scholar
Lindsay, E. K., & Creswell, J. D. (2017). Mechanisms of mindfulness training: Monitor and Acceptance Theory (MAT). Clinical Psychology Review, 51, 4859.Google Scholar
Long, E. C., & Christian, M. S. (2015). Mindfulness buffers retaliatory responses to injustice: A regulatory approach. Journal of Applied Psychology, 100(5), 14091422.Google Scholar
Luken, M., & Sammons, A. (2013). Systematic review of mindfulness practice for reducing job burnout. American Journal of Occupational Therapy, 70(2), 110, https://doi.org/10.5014/ajot.2016.016956Google Scholar
Malinowski, P., & Lim, H. J. (2015). Mindfulness at work: Positive affect, hope, and optimism mediate the relationship between dispositional mindfulness, work engagement, and well-being. Mindfulness, 6(6), 12501262, https://doi.org/10.1007/s12671-015–0388-5Google Scholar
Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397422, https://doi.org/10.1146/annurev.psych.52.1.397Google Scholar
McLaughlin, K. A., & Nolen-Hoeksema, S. (2011). Rumination as a transdiagnostic factor in depression and anxiety. Behaviour Research and Therapy, 49(3), 186193, https://doi.org/10.1016/J.BRAT.2010.12.006Google Scholar
Miu, A. C., & Crişan, L. G. (2011). Cognitive reappraisal reduces the susceptibility to the framing effect in economic decision making. Personality and Individual Differences, 51(4), 478482, https://doi.org/10.1016/j.paid.2011.04.020Google Scholar
Mrazek, M. D., Franklin, M. S., Phillips, D. T., Baird, B., & Schooler, J. W. (2013). Mindfulness training improves working memory capacity and GRE performance while reducing mind wandering. Psychological Science, 24(5), 776781, https://doi.org/10.1177/0956797612459659Google Scholar
Mrazek, M. D., Mooneyham, B. W., Mrazek, K. L., & Schooler, J. W. (2016). Pushing the limits: Cognitive, affective, and neural plasticity revealed by an intensive multifaceted intervention. Frontiers in Human Neuroscience, 10(117), https://doi.org/10.1177/0049124195023003006Google Scholar
Ortner, C. N., Kilner, S. J., & Zelazo, P. D. (2007). Mindfulness meditation and reduced emotional interference on a cognitive task. Motivation and Emotion, 31(4), 271283.Google Scholar
Papies, E. K., Pronk, T. M., Keesman, M., & Barsalou, L. W. (2015). The benefits of simply observing: Mindful attention modulates the link between motivation and behavior. Journal of Personality and Social Psychology, 108(1), 148170, https://doi.org/10.1037/a0038032Google Scholar
Phelps, E. A. (2006). Emotion and cognition: insights from studies of the human amygdala. Annual Review of Psychology, 57, 2753.Google Scholar
Reb, J., & Atkins, P. W. B. (Eds.) (2015). Mindfulness in organizations: Foundations, research, and applications. Cambridge, UK: Cambridge University Press.Google Scholar
Reb, J., Narayanan, J., & Chaturvedi, S. (2014). Leading mindfully: Two studies on the influence of supervisor trait mindfulness on employee well-being and performance. Mindfulness, 5(1), 3645, https://doi.org/10.1007/s12671-012–0144-zGoogle Scholar
Reb, J., Narayanan, J., Chaturvedi, S., & Ekkirala, S. (2017). The mediating role of emotional exhaustion in the relationship of mindfulness with turnover intentions and job performance. Mindfulness, 8(3), 707716, https://doi.org/10.1007/s12671-016–0648-z.Google Scholar
Reb, J., Narayanan, J., & Ho, Z. W. (2013). Mindfulness at work: Antecedents and consequences of employee awareness and absent-mindedness. Mindfulness, 6(1), 111122, https://doi.org/10.1007/s12671-013–0236-4Google Scholar
Rispens, S., & Demerouti, E. (2016). Conflict at work, negative emotions, and performance: A diary study. Negotiation and Conflict Management Research, 9(2), 103119, https://doi.org/10.1111/ncmr.12069Google Scholar
Schachter, S., & Singer, J. (1962). Cognitive, social, and physiological determinants of emotional state. Psychological Review, 69(5), 379399.Google Scholar
Shiv, B., Loewenstein, G., & Bechara, A. (2005). The dark side of emotion in decision-making: When individuals with decreased emotional reactions make more advantageous decisions. Cognitive Brain Research, 23(1), 8592, https://doi.org/10.1016/j.cogbrainres.2005.01.006Google Scholar
Simon, H. A. (1987). Making management decisions: The role of intuition and emotion. Academy of Management Perspectives, 1(1), 5764, https://doi.org/10.5465/ame.1987.4275905Google Scholar
Singleton, O., Hölzel, B. K., Vangel, M., Brach, N., Carmody, J., & Lazar, S. W. (2014). Change in brainstem gray matter concentration following a mindfulness-based intervention is correlated with improvement in psychological well-being. Frontiers in Human Neuroscience, 8, 33, https://doi.org/10.3389/fnhum.2014.00033Google Scholar
Staw, B. M., Sutton, R. I., & Pelled, L. H. (1994). Employee positive emotion and favorable outcomes at the workplace. Organization Science, 5(1), 5171, https://doi.org/10.1287/orsc.5.1.51Google Scholar
Tang, Y. Y., Hölzel, B. K., & Posner, M. I. (2015). The neuroscience of mindfulness meditation. Nature Reviews Neuroscience, 16(4), 213225, https://doi.org/10.1038/nrn3916Google Scholar
Tang, Y. Y., Hölzel, B. K., & Posner, M. I. (2016). Traits and states in mindfulness meditation. Nature Reviews Neuroscience, 17(59), https://doi.org/10.1038/nrn.2015.7Google Scholar
Taren, A. A., Creswell, J. D., & Gianaros, P. J. (2013). Dispositional mindfulness co-varies with smaller amygdala and caudate volumes in community adults. PLoS ONE, 8(5), 17, https://doi.org/10.1371/journal.pone.0064574Google Scholar
Teper, R., & Inzlicht, M. (2013). Meditation, mindfulness and executive control: The importance of emotional acceptance and brain-based performance monitoring. Social Cognitive and Affective Neuroscience, 8(1), 8592, https://doi.org/10.1093/scan/nss045Google Scholar
Teper, R., Segal, Z. V., & Inzlicht, M. (2013). Inside the mindful mind. Current Directions in Psychological Science, 22(6), 449454, https://doi.org/10.1177/0963721413495869Google Scholar
Todorova, G., Bear, J. B., & Weingart, L. R. (2014). Can conflict be energizing? A study of task conflict, positive emotions, and job satisfaction. Journal of Applied Psychology, 99(3), 451467, https://doi.org/10.1037/a0035134Google Scholar
Van Dam, N. T., van Vugt, M. K., Vago, D. R., Schmalzl, L., Saron, C. D., Olendzki, A., … & Meyer, D. E. (2018). Mind the hype: A critical evaluation and prescriptive agenda for research on mindfulness and meditation. Perspectives on Psychological Science, 13(1), 3661, https://doi.org/10.1177/1745691617709589Google Scholar
van’t Wout, M., Chang, L. J., & Sanfey, A. G. (2010). The influence of emotion regulation on social interactive decision-making. Emotion, 10(6), 815821, https://doi.org/10.1037/a0020069Google Scholar
Wang, E., Berthon, P., Pitt, L., & McCarthy, I. P. (2016). Service, emotional labor, and mindfulness. Business Horizons, 59(6), 655661, https://doi.org/10.1016/j.bushor.2016.07.002Google Scholar
Weiss, H. M., & Cropanzano, R. S. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 18, 174, https://doi.org/1–55938-938–9Google Scholar
Wheeler, M. S., Arnkoff, D. B., & Glass, C. R. (2016). What is being studied as mindfulness meditation? Nature Reviews Neuroscience, 17(59), doi:10.1038/nrn.2015.6Google Scholar
Yang, J., & Mossholder, K. W. (2004). Decoupling task and relationship conflict: The role of intragroup emotional processing. Journal of Organizational Behavior, 25(5), 589605, https://doi.org/10.1002/job.258Google Scholar
Young, J. H. (2016). Mindfulness-based strategic awareness training: A complete program for leaders and individuals. Chichester, UK: John Wiley & Sons.Google Scholar
Yu, L., & Zellmer-Bruhn, M. (2016). Introducing team mindfulness and considering its safeguard role against conflict transformation and social undermining. Academy of Management Journal, 61(1), 324347, https://doi.org/10.5465/amj.2016.0094Google Scholar
Zeidner, M., Matthews, G., & Roberts, R. D. (2004). Emotional intelligence in the workplace: A critical review. Applied Psychology, 53(3), 371399, https://doi.org/10.1111/j.1464–0597.2004.00176.xGoogle Scholar
Zelkowitz, R. L., & Cole, D. A. (2016). Measures of emotion reactivity and emotion regulation: Convergent and discriminant validity. Personality and Individual Differences, 102, 123132, https://doi.org/10.1016/j.paid.2016.06.045Google Scholar

References

Ashkanasy, N. M., & Daus, C. S. (2005). Rumors of the death of emotional intelligence in organizational behavior are vastly exaggerated. Journal of Organizational Behavior, 26, 441452.Google Scholar
Baer, M., & Frese, M. (2003). Innovation is not enough: Climates for initiative and psychological safety, process innovation, and firm performance. Journal of Organizational Behavior, 24, 4568.Google Scholar
Bagger, J., Reb, J., & Li, A. (2014). Anticipated regret in time-based work–family conflict. Journal of Managerial Psychology, 29, 304320.Google Scholar
Barsade, S. G., & Gibson, D. E. (2007). Why does affect matter in organizations? Academy of Management Perspectives, 21, 3659.Google Scholar
Baumeister, R. F., Bratslavsky, E., Finkenhauer, C., & Vohs, K. D. (2001). Bad is stronger than good. Review of General Psychology, 5, 323370.Google Scholar
Baumeister, R. F., Vohs, K. D., DeWall, C. N., & Zhang, L. (2007). How emotion shapes behavior: Feedback, anticipation, and reflection, rather than direct causation. Personality and Social Psychology Review, 11, 167203.Google Scholar
Baumgartner, H., Pieters, R., & Bagozzi, R. P. (2008). Future-oriented emotions: Conceptualization and behavioral effects. European Journal of Social Psychology, 38, 685696.Google Scholar
Beal, D. J., Weiss, H. M., Barros, E., & MacDermid, S. M. (2005). An episodic process model of affective influences on performance. Journal of Applied Psychology, 90, 10541068.Google Scholar
Bledow, R., Rosing, K., & Frese, M. (2013). A dynamic perspective on affect and creativity. Academy of Management Journal, 56, 432450.Google Scholar
Bledow, R., Schmitt, A., Frese, M., & Kühnel, J. (2011). The affective shift model of work engagement. Journal of Applied Psychology, 96, 12461257.Google Scholar
Bonanno, G. A., & Burton, C. L. (2013). Regulatory flexibility: An individual differences perspective on coping and emotion regulation. Perspectives on Psychological Science, 8, 591612.Google Scholar
Campos, J. J. (2003). When the negative becomes positive and the reverse: Comments on Lazarus’s critique of positive psychology. Psychological Inquiry, 14, 110113.Google Scholar
Carver, C. S. (2006). Approach, avoidance, and the self-regulation of affect and action. Motivation and Emotion, 30, 105110.Google Scholar
Cheng, C., Lau, H.-P., & Chan, M.-P. (2014). Coping flexibility and psychological adjustment to stressful life changes: A meta-analytic review. Psychological Bulletin, 140, 15821607.Google Scholar
Côté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of Management Review, 30, 509530.Google Scholar
Dasborough, M. T. (2006). Cognitive asymmetry in employee emotional reactions to leadership behaviors. Leadership Quarterly, 17, 163178.Google Scholar
De Drue, C. K. W., Baas, M., & Nijstad, B. A. (2008). Hedonic tone and activation level in the mood–creativity link: Toward a dual pathway to creativity model. Journal of Personality and Social Psychology, 94, 739756.Google Scholar
Diefendorff, J. M., Hall, R. J., Lord, R. G., & Strean, M. L. (2000). Action–state orientation: Construct validity of a revised measure and its relationship to work-related variables. Journal of Applied Psychology, 85, 250263.Google Scholar
Doerwald, F., Scheibe, S., Zacher, H., & Van Yperen, N. W. (2016). Emotional competencies across adulthood: State of knowledge and implications for the work context. Work, Aging and Retirement, 2, 159216.Google Scholar
Duffy, M. K., Shaw, J. D., & Schaubroeck, J. M. (2008). Envy in organizational life. In Smith, R. H. (Ed.), Envy: Theory and research (pp. 167189). New York, NY: Oxford University Press.Google Scholar
Edmondson, A. C. (1999). Psychological safety and learning behavior in work teams. Administrative Science Quarterly, 44, 350383.Google Scholar
Ekman, P. (1992). An argument for basic emotions. Cognition and Emotion, 6, 169200.Google Scholar
Ellis, H. C., & Ashbrook, P. W. (1988). Resource allocation model of the effects of depressed mood states on memory. In Fiedler, K & Forgas, J (Eds.), Affect, cognition, and social behavior: New evidence and integrative attempts (pp. 2543). Toronto, Canada: Hogrefe.Google Scholar
Foo, M. D., Uy, M. A., & Baron, R. A. (2009). How do feelings influence effort? An empirical study of entrepreneurs’ affect and venture effort. Journal of Applied Psychology, 94, 10861094.Google Scholar
Forgas, J. P. (2017). Can sadness be good for you? On the cognitive, motivational, and interpersonal benefits of mild negative affect. Australian Psychologist, 52, 313.Google Scholar
Frese, M., & Keith, N. (2015). Action errors, error management, and learning in organizations. Annual Review of Psychology, 66, 661687.Google Scholar
Frijda, N. H. (2007). The laws of emotion. Mahwah, NJ: Lawrence Erlbaum.Google Scholar
Gable, P., & Harmon-Jones, E. (2010). The blues broaden, but the nasty narrows: Attentional consequences of negative affects low and high in motivational intensity. Psychological Science, 21, 211215.Google Scholar
George, J. M., & Zhou, J. (2007). Dual tuning in a supportive context: Joint contributions of positive mood, negative mood, and supervisory behaviors to employee creativity. Academy of Management Journal, 50, 605622.Google Scholar
Glomb, T. M., Duffy, M. K., Bono, J., & Yang, T. (2011). Mindfulness at work. In Martocchio, J, Liao, H, & Joshi, A (Eds.), Research in personnel and human resources management (Volume 30, pp. 115157). Bingley, UK: Emerald.Google Scholar
Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor. Journal of Occupational Health Psychology, 5, 95110.Google Scholar
Grandey, A. A., Foo, S. C., Groth, M., & Goodwin, R. E. (2012). Free to be you and me: A climate of authenticity alleviates burnout from emotional labor. Journal of Occupational Health Psychology, 17, 114.Google Scholar
Grant, A. M. (2013). Rocking the boat but keeping it steady: The role of emotion regulation in employee voice. Academy of Management Journal, 56, 17031723.Google Scholar
Grant, A. M., & Ashford, S. J. (2008). The dynamics of proactivity at work. Research in Organizational Behavior, 28, 334.Google Scholar
Grant, A. M., & Wrzesniewski, A. (2010). I won’t let you down … or will I? Core self-evaluations, other-orientation, anticipated guilt and gratitude, and job performance. Journal of Applied Psychology, 95, 108121.Google Scholar
Gross, J. J. (1998). The emerging field of emotion regulation: An integrative review. Review of General Psychology, 2, 271299.Google Scholar
Gross, J. J. (2015). The extended process model of emotion regulation: Elaborations, applications, and future directions. Psychological Inquiry, 26, 130137.Google Scholar
Hülsheger, U. R., Alberts, H., Feinholdt, A., & Lang, J. W. B. (2013). Benefits of mindfulness at work: The role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. Journal of Applied Psychology, 98, 310325.Google Scholar
Hülsheger, U. R., Lang, J. W. B., Schewe, A. F., & Zijlstra, F. R. H. (2015). When regulating emotions at work pays off: A diary and an intervention study on emotion regulation and customer tips in service jobs. Journal of Applied Psychology, 100, 263277.Google Scholar
Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: An integrative meta-analysis and cascading model. Journal of Applied Psychology, 95, 5478.Google Scholar
Kanfer, R., Chen, G., & Pritchard, R. D. (2008). Work motivation: Past, present, and future. New York, NY: Routledge.Google Scholar
Keith, N., & Frese, M. (2005). Self-regulation in error management training: Emotion control and metacognition as mediators of performance effects. Journal of Applied Psychology, 90, 677691.Google Scholar
Kiecolt-Glaser, J. K. (2009). Psychoneuroimmunology: Psychology’s gateway to the biomedical future. Perspectives on Psychological Science, 4, 367369.Google Scholar
Koole, S. L. (2009). The psychology of emotion regulation: An integrative review. Cognition and Emotion, 23, 441.Google Scholar
Koole, S. L., & Jostmann, N. B. (2004). Getting a grip on your feelings: Effects of action orientation and external demands on intuitive affect regulation. Journal of Personality and Social Psychology, 87, 974990.Google Scholar
Koopmann-Holm, B., & Tsai, J. L. (2014). Focusing on the negative: Cultural differences in expressions of sympathy. Journal of Personality and Social Psychology, 107, 10921115.Google Scholar
Kuba, K., & Scheibe, S. (2017). Let it be and keep on going! Acceptance and daily occupational well-being in relation to negative work events. Journal of Occupational Health Psychology, 22, 5970.Google Scholar
Kuhl, J., Quirin, M., & Koole, S. L. (2015). Being someone: The integrated self as a neuropsychological system. Social and Personality Psychology Compass, 9, 115132.Google Scholar
Larsen, R. J. (2000). Toward a science of mood regulation. Psychological Inquiry, 11, 129141.Google Scholar
Lebel, R. D. (2017). Moving beyond fight and flight: A contingent model of how the emotional regulation of anger and fear sparks proactivity. Academy of Management Review, 42, 190206.Google Scholar
Lindebaum, D., & Geddes, D. (2016). The place and role of (moral) anger in organizational behavior studies. Journal of Organizational Behavior, 37, 738757.Google Scholar
Lindebaum, D., Geddes, D., & Jordan, P. J. (2018). Theoretical advances around social functions of emotion and talking about emotion at work. In Lindebaum, D, Geddes, D, & Jordan, P. J. (Eds.), Social functions of emotion and talking about emotion at work (pp. 119). Cheltenham, UK: Edward Elgar.Google Scholar
Lindebaum, D., & Jordan, P. J. (2014). When it can be good to feel bad and bad to feel good: Exploring asymmetries in workplace emotional outcomes. Human Relations, 67, 10371050.Google Scholar
Loewenstein, G., & Lerner, J. S. (2003). The role of affect in decision making. In Davidson, R. J., Goldsmith, H. H., & Scherer, K. R. (Eds.), Handbook of affective science (pp. 619642). Oxford, UK: Oxford University Press.Google Scholar
MacCann, C., Fogarty, G. J., Zeidner, M., & Roberts, R. D. (2011). Coping mediates the relationship between emotional intelligence (EI) and academic achievement. Contemporary Educational Psychology, 36, 6070.Google Scholar
Matsumoto, D., Yoo, S. H., & Nakagawa, S. (2008). Culture, emotion regulation, and adjustment. Journal of Personality and Social Psychology, 94, 925937.Google Scholar
Mayer, J. D., Roberts, R., & Barsade, S. G. (2008). Human abilities: Emotional intelligence. Annual Review of Psychology, 59, 507536.Google Scholar
Mayer, J. D., & Salovey, P. (1995). Emotional intelligence and the construction and regulation of feelings. Applied & Preventive Psychology, 4, 197208.Google Scholar
Miner, A. G., Glomb, T. M., & Hulin, C. (2005). Experience sampling mood and its correlates at work. Journal of Occupational and Organizational Psychology, 78, 171193.Google Scholar
Morris, M. W., & Keltner, D. (2000). How emotions work: The social functions of emotional expression in negotiations. Research in Organizational Behavior, 22, 150.Google Scholar
Naragon-Gainey, K., McMahon, T. P., & Chacko, T. P. (2017). The structure of common emotion regulation strategies: A meta-analytic examination. Psychological Bulletin, 143, 384427.Google Scholar
Ohly, S., & Schmitt, A. (2015). What makes us enthusiastic, angry, feeling at rest or worried? Development and validation of an affective work events taxonomy using concept mapping methodology. Journal of Business and Psychology, 30, 1535.Google Scholar
Parkinson, B., Briner, R. B., Reynolds, S., & Totterdell, P. (1995). Time frames for mood: Relations between momentary and generalized ratings of affect. Personality and Social Psychology Bulletin, 21, 331339.Google Scholar
Quirin, M., Bode, R. C., & Kuhl, J. (2011). Recovering from negative events by boosting implicit positive affect. Cognition and Emotion, 25, 559570.Google Scholar
Rottweiler, A.-L., Taxer, J. L., & Nett, U. E. (2018). Context matters in the effectiveness of emotion regulation strategies. AERA Open, 4, https://doi.org/10.1177/2332858418778849Google Scholar
Rowe, A. D., & Fitness, J. (2018). Understanding the role of negative emotions in adult learning and achievement: A social functional perspective. Behavioral Sciences, 8, 2747.Google Scholar
Scheibe, S., Yeung, D. Y., & Doerwald, F. (2019). Age-related differences in levels and dynamics of workplace affect. Psychology and Aging, 34, 106123.Google Scholar
Schmitt, A., Gielnik, M. M., & Seibel, S. (2019). When and how does anger during goal pursuit relate to goal achievement? The roles of persistence and action planning. Motivation and Emotion, 43, 205217.Google Scholar
Schutte, N., Manes, R., & Malouff, J. (2009). Antecedent-focused emotion regulation, response modulation and well-being. Current Psychology, 28, 2131.Google Scholar
Seckler, C., Funken, R., & Gielnik, M. M. (2017). Learning from entrepreneurial failure: Integrating emotional, motivational, and cognitive factors. In Ellingson, J. E. & Noe, R. A. (Eds.), Autonomous learning in the workplace (pp. 5477). New York, NY: Routledge.Google Scholar
Tamir, M. (2009). What do people want to feel and why? Pleasure and utility in emotion regulation. Current Directions in Psychological Science, 18, 101105.Google Scholar
Tamir, M. (2016). Why do people regulate their emotions? A taxonomy of motives in emotion regulation. Personality and Social Psychology Review, 20, 199222.Google Scholar
Wanberg, C. R., Zhu, J., & Van Hooft, E. A. J. (2010). The job search grind: Perceived progress, self-reactions, and self-regulation of search effort. Academy of Management Journal, 53, 788807.Google Scholar
Weiss, H. M., & Cropanzano, R. (1996). Affective events theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work. Research in Organizational Behavior, 18, 174.Google Scholar
Yang, L.-Q., Simon, L. S., Wang, L., & Zheng, X. (2016). To branch out or stay focused? Affective shifts differentially predict organizational citizenship behavior and task performance. Journal of Applied Psychology, 101, 831845.Google Scholar
Zacher, H., Schmitt, A., Jimmieson, N. L., & Rudolph, C. (2019). Dynamic effects of personal initiative on engagement and exhaustion: The role of mood, autonomy, and support. Journal of Organizational Behavior, 40, 3858.Google Scholar

References

Alberts, H. J. E. M., & Hülsheger, U. R. (2015). Applying mindfulness in the context of work: Mindfulness interventions. In Reb, J & Atkins, P (Eds.), Mindfulness in organizatons: Foundations, research, and applications (pp. 100132). Cambridge, UK: Cambridge University Press.Google Scholar
Bandura, A. (1997). Self-efficacy: The exercise of control. New York, NY: W. H. Freeman.Google Scholar
Beckman, H., Regier, N., & Young, J. (2007). Effect of workplace laughter groups on personal efficacy beliefs. Journal of Primary Prevention, 28(2), 167182.Google Scholar
Bennett, A. A., Bakker, A. B., & Field, J. G. (2018). Recovery from work-related effort: A meta-analysis. Journal of Organizational Behavior, 39, 262275, https://doi.org/10.1002/job.2217Google Scholar
Biron, C. (2014). Positive vs. stress interventions: Does it really matter? In Biron, C, Burke, R. J., & Cooper, C. L. (Eds.), Creating healthy workplaces: Stress reduction, improved well-being, and organizational effectiveness (pp. 321326). Farnham, UK: Gower.Google Scholar
Bono, J. E., Glomb, T. M., Shen, W., Kim, E., & Koch, A. J. (2013). Building positive resources: Effects of positive events and positive reflection on work stress and health. Academy of Management Journal, 56(6), 16011627.Google Scholar
Briner, R. B., & Reynolds, S. (1999). The costs, benefits, and limitations of organizational level stress interventions. Journal of Organizational Behavior, 20, 647664.Google Scholar
Burke, R. J. (2017). Work and well-being. In Burke, R. J. & Page, K. M. (Eds.), Research handbook on work and well-being. Cheltenham, UK: Edward Elgar.Google Scholar
Chan, D. W. (2011). Burnout and life satisfaction: Does gratitude intervention make a difference among Chinese school teachers in Hong Kong? Educational Psychology, 31(7), 809823, https://doi.org/10.1080/01443410.2011.608525Google Scholar
Chancellor, J., Layous, K., & Lyubomirsky, S. (2015). Recalling positive events at work makes employees feel happier, move more, but interact less: A 6-week randomized controlled intervention at a Japanese workplace. Journal of Happiness Studies, 16, 871887, https://doi.org/10.1007/s10902-014–9538-zGoogle Scholar
Cieslak, R., Benight, C. C., Rogala, A., Smoktunowicz, E., Kowalska, M., Zukowska, K., … & Luszczynska, A. (2016). Effects of internet-based self-efficacy intervention on secondary traumatic stress and secondary posttraumatic growth among health and human services professionals exposed to indirect trauma. Frontiers in Psychology, 7(e17), https://doi.org/10.3389/fpsyg.2016.01009Google Scholar
Clauss, E., Hoppe, A., O’Shea, D., González Morales, M. G., Steidle, A., & Michel, A. (2018). Promoting personal resources and reducing exhaustion through positive work reflection among caregivers. Journal of Occupational Health Psychology, 23(1), 127140, https://doi.org/10.1037/ocp0000063Google Scholar
Demerouti, E., Xanthopoulou, D., Petrou, P., & Karagkounis, C. (2017). Does job crafting assist dealing with organizational changes due to austerity measures? Two studies among Greek employees. European Journal of Work and Organizational Psychology, 26(4), 574589, https://doi.org/10.1080/1359432X.2017.1325875Google Scholar
Diener, E., Oishi, S., & Lucas, R. E. (2003). Personality, culture, and subjective well-being: Emotional and cognitive evaluations of life. Annual Review of Psychology, 54, 403425, https://doi.org/10.1146/annurev.psych.54.101601.145056Google Scholar
Ebner, K., Schulte, E., Soucek, R., & Kauffeld, S. (2017). Coaching as stress-management intervention: The mediating role of self-efficacy in a framework of self-management and coping. International Journal of Stress Management, 25, 209233.Google Scholar
Eby, L. T., Allen, T. D., Conley, K. M., Williamson, R. L., Henderson, T. G., & Mancini, V. S. (2017). Mindfulness-based training interventions for employees: A qualitative review of the literature. Human Resource Management Review, 29(2), 156178, https://doi.org/10.1016/j.hrmr.2017.03.004Google Scholar
Feldman, M. (2008). Controlling our emotion at work: Implications for interpersonal and cognitive task performance in a customer service simulation (doctoral dissertation, University of Central Florida).Google Scholar
Foster, K., Shochet, I., Wurfl, A., Roche, M., Maybery, D., Shakespeare-Finch, J., & Furness, T. (2018). On PAR: A feasibility study of the Promoting Adult Resilience programme with mental health nurses. International Journal of Mental Health Nursing, 27, 14701480.Google Scholar
Fredrickson, B. L. (1998). What good are positive emotions? Review of General Psychology, 2, 300319, http://dx.doi.org/10.1037/1089–2680.2.3.300Google Scholar
Geurts, S. A., & Sonnentag, S. (2006). Recovery as an explanatory mechanism in the relation between acute stress reactions and chronic health impairment. Scandinavian Journal of Work, Environment & Health, 32(6), 482492, https://doi.org/10.5271/sjweh.1053Google Scholar
Good, D. J., Lyddy, C. J., Glomb, T. M., Bono, J. E., Brown, K. W., Duffy, M. K., … & Lazar, S. W. (2016). Contemplating mindfulness at work: An integrative review. Journal of Management, 42, 114142, https://doi.org/10.1177/0149206315617003Google Scholar
Gordon, H. J., Demerouti, E., Le Blanc, P. M., Bakker, A. B., Bipp, T., & Verhagen, M. A. (2018). Individual job redesign: Job crafting interventions in healthcare. Journal of Vocational Behavior, 104, 98114, https://doi.org/10.1016/j.jvb.2017.07.002Google Scholar
Hahn, V. C., Binnewies, C., Sonnentag, S., & Mojza, E. J. (2011). Learning how to recover from job stress: Effects of a recovery training program on recovery, recovery-related self-efficacy, and well-being. Journal of Occupational Health Psychology, 16(2), 202216, https://doi.org/10.1037/a0022169Google Scholar
Hallam, J. S., & Petosa, R. (2004). The long-term impact of a four-session work-site intervention on selected social cognitive theory variables linked to adult exercise adherence. Health Education & Behavior, 31, 88100, https://doi.org/10.1177/1090198103259164Google Scholar
Hülsheger, U. R., Alberts, H. J. E. M., Feinholdt, A., & Lang, J. W. B. (2013). Benefits of mindfulness at work: The role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. Journal of Applied Psychology, 98, 310325.Google Scholar
Hülsheger, U. R., Feinholdt, A., & Nübold, A. (2015). A low-dose mindfulness intervention and recovery from work: Effects on psychological detachment, sleep quality, and sleep duration. Journal of Occupational and Organizational Psychology, 88, 464489, doi:10.1111/joop.12115Google Scholar
Jamieson, S. D., & Tuckey, M. R. (2017). Mindfulness interventions in the workplace: A critique of the current state of the literature. Journal of Occupational Health Psychology, 22, 180193, https://doi.org/doi.org/10.1037/ocp000004Google Scholar
John, O. P., & Gross, J. J. (2004). Healthy and unhealthy emotion regulation: Personality processes, individual differences, and life span development. Journal of Personality, 72(6), 13011334.Google Scholar
Kabat-Zinn, J. (1990). Full catastrophe living: Using the wisdom of your mind to face stress, pain and illness. New York, NY: Dell.Google Scholar
Kiburz, K. M., Allen, T. D., & French, K. A. (2017). Work-family conflict and mindfulness: Investigating the effectiveness of a brief training intervention. Journal of Organizational Behavior, 38, 10161037, https://doi.org/10.1002/job.2181Google Scholar
Kirk, B. A., Schutte, N. S., & Hine, D. W. (2011). The effect of an expressive-writing intervention for employees on emotional self-efficacy, emotional intelligence, affect, and workplace incivility. Journal of Applied Social Psychology, 41(1), 179195, https://doi.org/10.1111/j.1559–1816.2010.00708.xGoogle Scholar
Koole, S. F., Van Dillen, L. F., & Sheppes, G. (2013). The self-regulation of emotion. In Vohs, K & Baumeister, R. F. (Eds.), Handbook of self-regulation: Research, theory, and applications (2nd edition, pp. 2240). New York, NY: Guilford.Google Scholar
Lackey, E. D. (2014). Self-regulation and heart rate variability coherence: Promoting psychological resilience in healthcare leaders (doctoral dissertation, Benedictine University, Lisle, IL).Google Scholar
LaMontagne, A. D., Keegel, T., Louie, A. M., Ostry, A., & Landsbergis, P. A. (2007). A systematic review of the job-stress intervention evaluation literature, 1990–2005. International Journal of Occupational and Environmental Health, 13, 268280, https://doi.org/10.1179/oeh.2007.13.3.268Google Scholar
Linden, M., Muschalla, B., Hansmeier, T., & Sandner, G. (2014). Reduction of sickness absence by an occupational health care management program focusing on self-efficacy and self-management. Work, 47(4), 485489.Google Scholar
Lloyd, J., Bond, F. W., & Flaxman, P. E. (2017). Work-related self-efficacy as a moderator of the impact of a worksite stress management training intervention: Intrinsic work motivation as a higher order condition of effect. Journal of Occupational Health Psychology, 22, 115127.Google Scholar
Luthans, F., Avey, J. B., & Patera, J. L. (2008). Experimental analysis of a web-based training intervention to develop positive psychological capital. Academy of Management Learning & Education, 7(2), 209221.Google Scholar
Meier, L. L., Cho, E., & Dumani, S. (2016). The effect of positive work reflection during leisure time on affective well-being: Results from three diary studies. Journal of Organizational Behavior, 37(2), 255278, http://dx.doi.org/10.1002/job.2039Google Scholar
McCraty, R., Atkinson, M., Lipsenthal, L., & Arguelles, L. (2009). New hope for correctional officers: An innovative program for reducing stress and health risks. Applied Psychophysiology and Biofeedback, 34(4), 251272, https://doi.org/10.1007/s10484-009–9087-0Google Scholar
McNatt, D. B., & Judge, T. A. (2008). Self-efficacy intervention, job attitudes, and turnover: A field experiment with employees in role transition. Human Relations, 61(6), 783810.Google Scholar
Meier, L. L., Cho, E., & Dumani, S. (2016). The effect of positive work reflection during leisure time on affective well-being: Results from three diary studies. Journal of Organizational Behavior, 37(2), 255278, https://doi.org/10.1002/job.2039Google Scholar
Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In Drenth, P. J. D. & Thierry, H (Eds.), Handbook of work and organizational psychology: Work psychology (pp. 533). Hove, UK: Psychology.Google Scholar
Michel, A., Bosch, C., & Rexroth, M. (2014). Mindfulness as a cognitive–emotional segmentation strategy: An intervention promoting work–life balance. Journal of Occupational and Organizational Psychology, 87, 733754, https://doi.org/10.1111/joop.12072Google Scholar
Podsakoff, N., LePine, J., & LePine, M. (2007). Differential challenge stressor – hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92, 438454.Google Scholar
Potter, P., Deshields, T., Berger, J. A., Clarke, M., Olsen, S., & Chen, L. (2013). Evaluation of a compassion fatigue resiliency program for oncology nurses. Oncology Nursing Forum, 40(2), 180187, https://doi.org/10.1188/13.ONF.180–187Google Scholar
Querstret, D., Cropley, M., & Fife-Schaw, C. (2016). Internet-based instructor-led mindfulness for work-related rumination, fatigue and sleep: Assessing facets of mindfulness as mechanisms of change – A randomised waitlist control trial. Journal of Occupational Health Psychology, 22, 153169, https://doi.org/http://dx.doi.org/10.1037/ocp0000028Google Scholar
Rexroth, M., Michel, A., & Bosch, C. (2017). Promoting well-being by teaching employees how to segment their life domains. German Journal of Work and Organizational Psychology, 61(4), 197212, https://doi.org/10.1026/0932–4089/a000253Google Scholar
Richard, E. M. (2006). Applying appraisal theories of emotion to the concept of emotional labor (doctoral dissertation, Lousiana State University).Google Scholar
Richardson, K. M., & Rothstein, H. R. (2008). Effects of occupational stress management intervention programs: A meta-analysis. Journal of Occupational Health Psychology, 13(1), 6993.Google Scholar
Rudolph, C. W., Katz, I. M., Lavigne, K. N., & Zacher, H. (2017). Job crafting: A meta-analysis of relationships with individual differences, job characteristics, and work outcomes. Journal of Vocational Behavior, 102, 112138, https://doi.org/10.1016/j.jvb.2017.05.008Google Scholar
Sandon, L. (2016). Pilot study: Effect of a worksite weight-loss intervention and social influence on self-efficacy and self-regulation for eating and exercise (doctoral dissertation, Texas Woman’s University).Google Scholar
Sakuraya, A., Shimazu, A., Imamura, K., Namba, K., & Kawakami, N. (2016). Effects of a job crafting intervention program on work engagement among Japanese employees: A pretest-posttest study. BMC Psychology, 4(1), 4957, https://doi.org/10.1186/s40359-016–0157-9Google Scholar
Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources, and their relationship with burnout and engagement: A multi‐sample study. Journal of Organizational Behavior, 25(3), 293315, https://doi.org/10.1002/job.248Google Scholar
Seligman, M. E., Steen, T. A., Park, N., & Peterson, C. (2005). Positive psychology progress: Empirical validation of interventions. American Psychologist, 60(5), 410421.Google Scholar
Semmer, N. K. (2006). Job stress interventions and the organization of work. Scandinavian Journal of Work and Environmental Health, 32, 515527.Google Scholar
Shapiro, S. L., Carlson, L. E., Astin, J. A., & Freedman, B. (2006). Mechanisms of mindfulness. Journal of Clinical Psychology, 62(3), 373386.Google Scholar
Siu, O. L., Cooper, C. L., & Phillips, D. R. (2014). Intervention studies on enhancing work well-being, reducing burnout, and improving recovery experiences among Hong Kong health care workers and teachers. International Journal of Stress Management, 21, 6984, https://doi.org/10.1037/a0033291Google Scholar
Skaggs, J. W. (2015). Evaluation of two educational exercise adherence interventions on rates of exercise and exercise adherence (doctoral dissertation, Ohio State University).Google Scholar
Sonnentag, S. (2015). Dynamics of well-being. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 261293, https://doi.org/10.1146/annurev-orgpsych-032414–111347Google Scholar
Sonnentag, S., & Fritz, C. (2007). The recovery experience questionnaire: Development and validation of a measure. Journal of Occupational Health Psychology, 12(3), 204221.Google Scholar
Sonnentag, S., & Fritz, C. (2015). Recovery from job stress: The stressor-detachment model as an integrative framework. Journal of Organizational Behavior, 36, S72S103.Google Scholar
Tetrick, L. E., & Winslow, C. J. (2015). Workplace stress management interventions and health promotion. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 583603, https://doi.org/10.1146/annurev-orgpsych-032414–111341Google Scholar
Tims, M., & Bakker, A. B. (2010). Job crafting: Towards a new model of individual job redesign. SA Journal of Industrial Psychology, 36(2), 19, https://doi.org/10.4102/sajip.v36i2.841Google Scholar
van den Heuvel, M., Demerouti, E., & Peeters, M. C. (2015). The job crafting intervention: Effects on job resources, self‐efficacy, and affective well‐being. Journal of Occupational and Organizational Psychology, 88(3), 511532, https://doi.org/10.1111/joop.12128Google Scholar
Van Wingerden, J., Bakker, A. B., & Derks, D. (2016). A test of a job demands-resources intervention. Journal of Managerial Psychology, 31(3), 686701, http://dx.doi.org/10.1108/JMP-03–2014-0086Google Scholar
Van Wingerden, J., Bakker, A. B., & Derks, D. (2017a). Fostering employee well-being via a job crafting intervention. Journal of Vocational Behavior, 100, 164174, https://doi.org/10.1016/j.jvb.2017.03.008Google Scholar
Van Wingerden, J., Bakker, A. B., & Derks, D. (2017b). The longitudinal impact of a job crafting intervention. European Journal of Work and Organizational Psychology, 26(1), 107119, https://doi.org/10.1080/1359432X.2016.1224233Google Scholar
Virgili, M. (2015). Mindfulness-based interventions reduce psychological distress in working adults: A meta-analysis of intervention studies. Mindfulness, 6, https://doi.org/10.1007/s12671-013–0264-0Google Scholar
Weinstein, N., Brown, K. W., & Ryan, R. M. (2009). A multi-method examination of the effects of mindfulness on stress attribution, coping, and emotional well-being. Journal of Research in Personality, 73, 374385.Google Scholar
Wolever, R. Q., Bobinet, K. J., McCabe, K., Mackenzie, E. R., Fekete, E., Kusnick, C. A., & Baime, M. (2012). Effective and viable mind-body stress reduction in the workplace: A randomized controlled trial. Journal of Occupational Health Psychology, 17(2), 246258.Google Scholar
Wrzesniewski, A., & Dutton, J. E. (2001). Crafting a job: Revisioning employees as active crafters of their work. Academy of Management Review, 26(2), 179201, https://doi.org/10.5465/amr.2001.4378011Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×