Contents

pp iii-iii

List of tables and figures

pp iv-iv

Acknowledgements

pp v-vi

Prologue: Stephen’s story

pp 1-4

Introduction

pp 5-10

Section 1 - Introducing personal health budgets

pp 11-12

one - Personalisation across public services

pp 13-20

two - What is a personal health budget? The basics explained

pp 21-30

three - The development of personalisation: from direct payments to personal health budgets

pp 31-44

four - Managing long-term conditions: the case for personal health budgets

pp 45-56

five - How well do personal health budgets work?

pp 57-70

Section 2 - Implementing personal health budgets

pp 71-72

six - The personal health budget process

pp 73-80

seven - How to set a personal health budget

pp 81-90

eight - Getting the most out of care planning

pp 91-100

nine - Managing and monitoring the money

pp 101-110

Section 3 - Personal health budgets and organisational change in the NHS

pp 111-112

ten - Navigating the new landscape: personal health budgets and NHS reform

pp 113-122

eleven - Doctor does not know best: a changing role for clinical professionals

pp 123-134

twelve - Growing the market: bringing new providers into the NHS

pp 135-142

Conclusion

pp 143-146

Epilogue: Jonathan’s story

pp 147-148

References

pp 149-162

Index

pp 163-168