Introduction

Prices vary somewhat from outlet to outlet in most franchised chains. This has been confirmed in several empirical studies, including Lafontaine (1995b), Graddy (1997), Thomadsen (2002), and Kalnins (2003), all of which examined price data they had gathered from the individual outlets of large fast-food chains within relatively small geographical markets. Moreover, Lafontaine (1999) has examined the relationship between the extent of franchising and the degree of price dispersion in local markets, namely the Pittsburgh and the Detroit metropolitan areas. She finds that several fast-food chains allow some price dispersion even within their set of corporate stores. The amount of price dispersion, however, is larger for fully franchised than for fully corporate chains. She finds the greatest total amount of price dispersion among those chains with a mix of corporate and franchised stores.

Although the quote above from the McDonald's Web site suggests that price differences across outlets are a normal and accepted part of franchising, it is not uncommon for franchisors and franchisees to disagree about the prices that the franchisees charge their customers.