Skip to main content Accessibility help
×
Hostname: page-component-84b7d79bbc-x5cpj Total loading time: 0 Render date: 2024-07-27T22:33:38.293Z Has data issue: false hasContentIssue false

23 - The Double-Edged Sword of High Expectations

Presumptive Trust, Reflective Trust, and Satisfaction in International Joint Ventures

from Part IX - Fostering Trust and the Impact of Culture

Published online by Cambridge University Press:  01 March 2019

Farok J. Contractor
Affiliation:
Rutgers University, New Jersey
Jeffrey J. Reuer
Affiliation:
University of Colorado Boulder
Get access

Summary

Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Chapter
Information
Frontiers of Strategic Alliance Research
Negotiating, Structuring and Governing Partnerships
, pp. 395 - 410
Publisher: Cambridge University Press
Print publication year: 2019

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Adler, P. S. (2001). Markets, hierarchies, and trust: The knowledge economy and the future of capitalism. Organization Science, 12(2): 215234.CrossRefGoogle Scholar
Adobor, H. (2005). Trust as sensemaking: The microdynamics of trust in interfirm alliances. Journal of Business Research, 58(3): 330337.Google Scholar
Aharoni, Y. (1966). The Foreign Investment Decision Process. Boston, MA: Harvard University Press.Google Scholar
Ariño, A. (2003). Measures of strategic alliance performance: An analysis of construct validity. Journal of International Business Studies, 34(1): 6679.Google Scholar
Armstrong, J. S., Overton, T. S. (1977). Estimating nonresponse bias in mail surveys. Journal of Marketing Research, 14: 396402.Google Scholar
Barney, J. B., Hansen, M. H. (1994). Trustworthiness as a source of competitive advantage. Strategic Management Journal, 15: 175190.Google Scholar
Baron, R. M., Kenny, D. A. (1986). The moderator mediator variable distinction in social psychology research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6): 11731182.Google Scholar
Bazerman, M. (1998). Judgment in Managerial Decision Making. New York: Wiley.Google Scholar
Beamish, P. W. (2013). The characteristics of joint ventures in the People’s Republic of China. Journal of International Marketing, 1(2): 2748.Google Scholar
Bjørnskov, C. (2006). The multiple facets of social capital. European Journal of Political Economy, 22(1): 2240.Google Scholar
Bond, C. F., Omar, A., Pitre, U., Lashley, B. R., Skaggs, L. M., Kirk, C. T. (1992). Fishy-looking liars: Deception judgment from expectancy violation. Journal of Personality and Social Psychology, 63(6): 969977.Google Scholar
Brouthers, K. D., Bamossy, G. (2006). Post-formation processes in Eastern and Western European joint ventures. Journal of Management Studies, 43: 203229.CrossRefGoogle Scholar
Chang, S. J., van Witteloostuijn, A., Eden, L. (2010). From the editors: Common method variance in international business research. Journal of International Business Studies, 41(2): 178184.Google Scholar
Chao, J., Rinaudo, E. K., Uhlaner, R. (2014). Avoiding blind spots in your next joint venture. McKinsey & Company Insights & Publications, January.Google Scholar
Chew, W. L. III. 2006. What’s in a national stereotype? An introduction to imagology at the threshold of the 21st century. Language and Intercultural Communication, 6(3–4): 179187.Google Scholar
Christoffersen, J. (2013). A review of antecedents of international strategic alliance performance: Synthesized evidence and new directions for core constructs. International Journal of Management Reviews, 15(1): 6685.Google Scholar
Crosby, L. A., Evans, K. R., Cowles, D. (1990). Relationship quality in services selling: An interpersonal influence perspective. Journal of Marketing, 54(3): 6881.Google Scholar
Currall, S. C., Inkpen, A. C. (2002). A multilevel approach to trust in joint ventures. Journal of International Business Studies, 33(3): 479495.Google Scholar
Dirks, K. T., Ferrin, D. L. (2001). The role of trust in organizational settings. Organization Science, 12(4): 450467.Google Scholar
Dyer, J. H., Chu, W. J. (2003). The role of trustworthiness in reducing transaction costs and improving performance: Empirical evidence from the United States, Japan, and Korea. Organization Science, 14(1): 5768.Google Scholar
Ertug, G., Cuypers, I. R. P., Noorderhaven, N. G., Bensaou, B. M. (2013). Trust between international joint venture partners: Effects of home countries. Journal of International Business Studies, 44: 263282.Google Scholar
Fan, L., Suh, Y.-H. (2014). Why do users switch to an advanced technology? An empirical study based on Expectation-Disconfirmation Theory. Information & Management, 34(1): 1118.Google Scholar
Ferrin, D. L., Gillespie, N. (2010). Trust differences across national-societal cultures: Much to do, or much ado about nothing? In Saunders, M. N. K., Skinner, D., Dietz, G., Gillespie, N., Lewicki, R. L., eds., Organizational Trust: A Cultural Perspective. Cambridge University Press, 4286.Google Scholar
Ganesan, S. (1994). Determinants of long-term orientation in buyer-seller relationships. Journal of Marketing, 58(2): 119.Google Scholar
Gargiulo, M., Ertug, G. (2006). The dark side of trust. In Bachmann, R., Zaheer, A., eds., Handbook of Trust Research. Northampton, MA: Edward Elgar, 165186.Google Scholar
Geringer, J. M., Hebert, L. (1991). Measuring performance of international joint ventures. Journal of International Business Studies, 22(2): 249263.CrossRefGoogle Scholar
Guiso, L., Sapienza, P., Zingales, L. (2009). Cultural biases in economic exchange? Quarterly Journal of Economics, 124(3): 10951131.Google Scholar
Gulati, R. (1995). Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances. Academy of Management Journal, 38(1), 85112.Google Scholar
Harrigan, K. R. (1988). Joint ventures and competitive strategy. Strategic Management Journal, 9(2): 141158.Google Scholar
Inglehart, R. F. (2000). Globalization and postmodern values. Washington Quarterly, 23(1): 215228.Google Scholar
Jussim, L. (1989). Teacher expectations: Self-fulfilling prophecies, perceptual biases, and accuracy. Journal of Personality and Social Psychology, 57(3): 469480.Google Scholar
Kahneman, D., Tversky, A. (1979). Prospect theory: An analysis of decision under risk. Econometrica, 47(2): 263292.CrossRefGoogle Scholar
Kaufmann, D., Kraay, A., Mastruzzi, M. (2009). Governance matters VIII: Governance indicators for 1996–2008. World Bank Policy Research, June.Google Scholar
Kogut, B., Singh, H. (1988). The effect of national culture on the choice of entry mode. Journal of International Business Studies, 19(3): 411432.Google Scholar
Kostova, T., Zaheer, S. (1999). Organizational legitimacy under conditions of complexity: The case of the multinational enterprise. Academy of Management Review, 24(1): 6481.Google Scholar
Kramer, R. M. (1999). Trust and distrust in organizations: Emerging perspectives, enduring questions. Annual Review of Psychology, 50: 569598.Google Scholar
Kramer, R. M., Lewicki, R. J. (2010). Repairing and enhancing trust: Approaches to reducing organizational trust deficits. Academy of Management Annals, 4: 245277.Google Scholar
Krishnan, R., Martin, X., Noorderhaven, N. G. (2006). When does trust matter to alliance performance? Academy of Management Journal, 49(5): 894917.Google Scholar
Lane, P. J., Salk, J. E., Lyles, M. A. (2001). Absorptive capacity, learning, and performance in international joint ventures. Strategic Management Journal, 22(12): 11391161.CrossRefGoogle Scholar
Lewicki, R. J., Bunker, B. B. (1996). Developing and maintaining trust in work relationships. In Kramer, R. M., Tyler, T. R., eds., Trust in Organizations: Frontiers of Theory and Research. Thousand Oaks, CA: Sage, 114139.Google Scholar
Lewis, J. D., Weigert, A. (1985). Trust as social reality. Social Forces, 63: 967985.Google Scholar
Lin, X. H., Germain, R. (1998). Sustaining satisfactory joint venture relationships: The role of conflict resolution strategy. Journal of International Business Studies, 29(1): 179196.Google Scholar
Locke, E. A. (1969). What is job satisfaction? Organizational Behavior and Human Performance, 4(4): 309336.Google Scholar
Luo, Y. D. (2007). Are joint venture partners more opportunistic in a more volatile environment? Strategic Management Journal, 28(1): 3960.Google Scholar
MacDuffie, J. P. (2011). Inter-organizational trust and the dynamics of distrust. Journal of International Business Studies, 42(1): 3546.Google Scholar
MacKinnon, D. P, Fairchild, A. J., Fritz, M. S. (2007). Mediation analysis. Annual Review of Psychology, 58: 593614.Google Scholar
MacKinnon, D. P., Krull, J. L., Lockwood, C. M. (2000). Equivalence of the mediation, confounding and suppression effect. Prevention Science, 1(4): 173181.Google Scholar
Madhok, A., Tallman, S. B. (1998). Resources, transactions and rents: Managing value through interfirm collaborative relationships. Organization Science, 9(3): 326339.Google Scholar
Marková, I., Linell, P., Gillespie, A. (2008). Trust and distrust in society. In Marková, I., Gillespie, A., eds., Trust and Distrust: Sociocultural Perspectives. Greenwich, CT: Information Age Publishing, 327.Google Scholar
Mayer, R. C., Davis, J. H., Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3): 709734.Google Scholar
McKnight, D. H., Chervany, N. L. (2006). Reflections on an initial trust-building model. In Bachmann, R., Zaheer, A., eds., Handbook of Trust Research. Northampton, MA: Edward Elgar, 2951.Google Scholar
McKnight, D. H., Cummings, L. L., Chervany, N. L. (1998). Initial trust formation in new organizational relationships. Academy of Management Review, 23(3): 473490.Google Scholar
Merton, R. K. (1948). The self-fulfilling prophecy. The Antioch Review, 8: 193210.Google Scholar
Nielsen, B. B. (2011). Trust in strategic alliances: Toward a co-evolutionary model. Journal of Trust Research, 1(2): 159176.Google Scholar
Nooteboom, B., Berger, H., Noorderhaven, N. G. (1997). Effects of trust and governance on relational risk. Academy of Management Journal, 40(2): 308338.Google Scholar
Oliver, R. L. (1977). Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Journal of Applied Psychology, 62(4): 480486.Google Scholar
Oliver, R. L. (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17: 460469.Google Scholar
Oliver, R. L., Balakrishnan, P. V., Barry, B. (1994). Outcome satisfaction in negotiation: A test of expectancy disconfirmation. Organizational Behavior and Human Decision Processes, 60(2): 252275.Google Scholar
Oliver, R. L., Bearden, W. O. (1985). Disconfirmation processes and consumer evaluations in product usage. Journal of Business Research, 13(3): 235246.Google Scholar
Olk, P. (2002). Evaluating strategic alliance performance. In Contractor, F. J., Lorange, P., eds., Cooperative Strategies and Alliances. Amsterdam: Elsevier Science.Google Scholar
Olson, J. M., Roese, N. J., Zanna, M. P. (1996). Expectancies. In Higgins, T. E., Kurglanski, A. W., eds., Social Psychology: Handbook of Basic Principles. New York: The Guilford Press.Google Scholar
Parkhe, A. (1998). Building trust in international alliances. Journal of World Business, 33(4): 417437.Google Scholar
Preacher, K. J., Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3): 879891.Google Scholar
Puffer, S. M., Weintrop, J. P. (1991). Corporate performance and CEO turnover: The role of performance expectations. Administrative Science Quarterly, 36: 119.Google Scholar
Putnam, R. 1993. The power of balance: Transforming self, society and scientific inquiry. Administrative Science Quarterly, 38(1): 146149.Google Scholar
Rhee, M., Haunschild, P. R. (2006). The liability of good reputation: A study of product recalls in the US automobile industry. Organization Science, 17(1): 101117.Google Scholar
Rousseau, D. M., Sitkin, S. B., Burt, R. S., Camerer, C. (1998). Not so different after all: A cross-discipline view of trust. Academy of Management Review, 23: 393404.Google Scholar
Sitkin, S. B., Roth, N. L. (1993). Explaining the limited effectiveness of legalistic remedies for trust/distrust. Organization Science, 4(3): 367392.Google Scholar
Sobel, M. E. (1982). Asymptotic confidence intervals for indirect effects in structural equation models. Sociological Methodology, 13: 290312.Google Scholar
Spector, A. J. (1956). Expectations, fulfillment, and morale. The Journal of Abnormal and Social Psychology, 52(1): 5156.Google Scholar
Stern, L. D., Marrs, S., Millar, M. G., Cole, E. (1984). Processing time and the recall of inconsistent and consistent behaviors of individuals and groups. Journal of Personality and Social Psychology, 47: 253262.Google Scholar
Sullivan, J., Peterson, R. B., Kameda, N., Shimada, J. (1981). The relationship between conflict resolution approaches and trust: A cross cultural study. Academy of Management Journal, 24(4): 803815.CrossRefGoogle Scholar
Tse, D. K., Wilton, P. C. (1988). Models of consumer satisfaction formation: An extension. Journal of Marketing Research, 25(2): 204212.Google Scholar
Uzzi, B. (1997). Social structure and competition in interfirm networks: The paradox of embeddedness. Administrative Science Quarterly, 42(1): 3567.CrossRefGoogle Scholar
Vaara, E., Tienari, J., Säntti, R. (2003). The international match: Metaphors as vehicles of social-identity building in cross-border mergers. Human Relations, 56(4): 419451.Google Scholar
Vanneste, B. S., Puranam, P., Kretschmer, T. (2013). Trust over time in exchange relationships: Meta‐analysis and theory. Strategic Management Journal, 35(12): 18911902.Google Scholar
Zaheer, A., Kamal, D. F. (2011). Creating trust in piranha-infested waters: The confluence of buyer, supplier and host country contexts. Journal of International Business Studies, 42(1): 4855.Google Scholar
Zaheer, A., McEvily, B., Perrone, V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization Science, 9(2): 141159.Google Scholar
Zaheer, A., Venkatraman, N. (1995). Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange. Strategic Management Journal, 16(5): 373392.Google Scholar
Zaheer, S., Zaheer, A. (2006). Trust across borders. Journal of International Business Studies, 37(1): 2129.CrossRefGoogle Scholar
Zhu, W., Newman, A., Miao, Q., Hooke, A. (2013). Revisiting the mediating role of trust in transformational leadership effects: Do different types of trust make a difference? The Leadership Quarterly, 24(1): 94105.Google Scholar

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×