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2.13 - Measuring Legal Quality

from D. - Evaluation

Published online by Cambridge University Press:  04 February 2021

By
Ron Dolin
Edited by
Daniel Martin Katz ,
Ron Dolin  and
Michael J. Bommarito
Daniel Martin Katz
Affiliation:
Chicago-Kent College of Law
Ron Dolin
Affiliation:
Harvard Law School, Massachusetts
Michael J. Bommarito
Affiliation:
Stanford CodeX
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Summary

The General Counsel of a Fortune 100 company was recently asked if he measured ROI (return on investment) on his legal spend. “No,” he said, “I can’t. I can’t measure quality.”

At various conference panels, several of the largest firms claim they are revamping the way they handle their legal spend to be more in line with other cost centers.1 The rise of “Legal Operations” in corporate legal departments is leading the way in the use of legal metrics.2 These standard business metrics include performance, efficiency, and value. ROI means measuring return, and return requires estimating value. Value can be defined as quality divided by cost. Therefore, measuring quality is key to the modernization of legal departments, as well as their external legal service providers.

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Chapter
Information
Legal Informatics , pp. 179 - 200
Publisher: Cambridge University Press
Print publication year: 2021

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