Book contents
- Frontmatter
- Contents
- List of figures
- List of boxes
- Preface
- Part I Fundamentals
- 1 Scope and nature of this handbook
- 2 Problem-solving projects in organizations
- 3 Design-focused business problem-solving
- 4 Theory-based business problem-solving
- Part II The problem-solving project
- Part III On methods
- Part IV Conclusion
- References
- Index
2 - Problem-solving projects in organizations
from Part I - Fundamentals
Published online by Cambridge University Press: 04 December 2009
- Frontmatter
- Contents
- List of figures
- List of boxes
- Preface
- Part I Fundamentals
- 1 Scope and nature of this handbook
- 2 Problem-solving projects in organizations
- 3 Design-focused business problem-solving
- 4 Theory-based business problem-solving
- Part II The problem-solving project
- Part III On methods
- Part IV Conclusion
- References
- Index
Summary
The nature of business problem-solving projects
The objective of this handbook is to discuss the methodology of business-problem solving (BPS) projects, carried out by business students. Examples of such projects are:
– improving the delivery performance of the spare part inventory control of a capital goods company;
– developing a cost control system for a distribution centre of a postal service;
– improving the performance of a recently introduced e-procurement system for a small company;
– developing a decision support system for the allocation of resources to research and design projects for a small, high-tech company;
– developing a system for measuring the performance of a marketing and sales department;
– improving the effectiveness and efficiency of training courses for the human resources management department of a large company;
– developing a system for measuring the reliability of new software in a software development department;
– improving the quality control system of a production department by introducing statistical process control.
Business problem-solving projects are started to improve the performance of a business system, department or a company on one or more criteria. Ultimately it should impact the profit of a company (or a comparable overall performance indicator if it is a not-for-profit-organization), but usually the actual objectives of a BPS project are of a more operational nature, related to the effectiveness and/or efficiency of operational business processes. The approaches discussed in this handbook can generally also be used for business improvement projects of a more strategic nature, although we do not discuss the additional technical-economic, political and social complexities of such projects here.
- Type
- Chapter
- Information
- Problem Solving in OrganizationsA Methodological Handbook for Business Students, pp. 7 - 16Publisher: Cambridge University PressPrint publication year: 2007