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Case study of a disability support worker’s organizational commitment

Published online by Cambridge University Press:  02 April 2020

Ngonidzashe Mpofu
Ngonidzashe Mpofu*
Affiliation:
Department of Rehabilitation Psychology and Special Education, University of Wisconsin, Madison, USA
*
Corresponding author. Email: nmpofu@wisc.edu
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Abstract

This case study assessed the role of job burnout as it relates to employee organisational commitment. An interview was carried out with a disability support worker and the variables she perceived as contributing to her job burnout, affecting organisational commitment or turnover intentions. The Job Demands-Resources model was used for understanding job burnout; three areas of focus were identified: role ambiguity, role overload, and perceived supervisor support.

Keywords

Job burnoutturnover intentorganizational commitmentemployee engagement
Type
Articles
Information
The Australian Journal of Rehabilitation Counselling , Volume 26 , Issue 1 , July 2020 , pp. 31 - 36
Copyright
© The Author 2020. Published by Cambridge University Press and The Australian Journal of Rehabilitation Counselling

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