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Impact of Isolation on Hospital Consumer Assessment of Healthcare Providers and Systems Scores: Is Isolation Isolating?

Published online by Cambridge University Press:  02 January 2015

Joan Vinski ,
Mary Bertin ,
Zhiyuan Sun ,
Steven M. Gordon ,
Daniel Bokar ,
James Merlino  and
Thomas G. Fraser
Joan Vinski*
Affiliation:
Quality and Patient Safety Institute, Department of Infection Prevention, Cleveland Clinic, Cleveland, Ohio
Mary Bertin
Affiliation:
Quality and Patient Safety Institute, Department of Infection Prevention, Cleveland Clinic, Cleveland, Ohio
Zhiyuan Sun
Affiliation:
Qualitative Health Sciences, Cleveland Clinic, Cleveland, Ohio
Steven M. Gordon
Affiliation:
Medicine Institute, Department of Infectious Disease, Cleveland Clinic, Cleveland, Ohio
Daniel Bokar
Affiliation:
Office of Patient Experience, Cleveland Clinic, Cleveland, Ohio
James Merlino
Affiliation:
Office of Patient Experience, Cleveland Clinic, Cleveland, Ohio Digestive Disease Institute, Department of Colorectal Surgery, Cleveland Clinic, Cleveland, Ohio
Thomas G. Fraser
Affiliation:
Quality and Patient Safety Institute, Department of Infection Prevention, Cleveland Clinic, Cleveland, Ohio Medicine Institute, Department of Infectious Disease, Cleveland Clinic, Cleveland, Ohio
*
Cleveland Clinic, Infection Prevention HS1-01, 9500 Euclid Avenue, Cleveland, OH 44195 (vinskij@ccf.org)
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Abstract

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was used to measure the effect of isolation on patient satisfaction. Isolated patients reported lower scores for questions regarding physician communication and staff responsiveness. Overall scores for these domains were lower in isolated than in nonisolated patients.

Type
Concise Communication
Information
Infection Control & Hospital Epidemiology , Volume 33 , Issue 5 , May 2012 , pp. 513 - 516
Copyright
Copyright © The Society for Healthcare Epidemiology of America 2012

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