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Does the isomorphic implementation of the tqm philosophy effectively lead to the simultaneous attainment of legitimacy and efficiency targets?

Published online by Cambridge University Press:  02 December 2019

Francisco J. Carmona-Márquez ,
Antonio L. Leal-Rodríguez Open the ORCID record for Antonio L. Leal-Rodríguez [Opens in a new window] ,
Antonio G. Leal-Millán  and
Adolfo E. Vázquez-Sánchez
Francisco J. Carmona-Márquez
Affiliation:
Universidad de Sevilla, Seville, Spain
Antonio L. Leal-Rodríguez*
Affiliation:
Universidad de Sevilla, Seville, Spain
Antonio G. Leal-Millán
Affiliation:
Universidad de Sevilla, Seville, Spain
Adolfo E. Vázquez-Sánchez
Affiliation:
Universidad de Sevilla, Seville, Spain
*
*Corresponding author. Email: lealrodriguez@us.es
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Abstract

Drawing on the new institutional theory and the resources based view of the firm (RBV), this study tries to shed light upon the idea that isomorphic organizational changes seek legitimacy over efficiency. Using data from 102 Spanish companies and employing partial least squares, a variance-based structural equation modeling technique, this study concludes that both objectives are achievable simultaneously when firms implement total quality management (TQM) as an integrative stream of both theories. Furthermore, empirical results reveal that: (i) institutional pressures (IP) condition significantly the implementation of TQM, (ii) TQM exerts a double mediating role in the IP-legitimacy and IP-efficiency relationships, and (iii) both efficiency and legitimacy objectives are achieved by means of TQM. However, we observe a dual phenomenon: (i) while we find a significant positive effect of TQM on overall performance (OP) via efficiency and (ii) we failed to find support for the TQM-OP link via legitimacy.

Keywords

quality managementinstitutional theoryorganizational performancestructural equation modeling
Type
Research Article
Information
Journal of Management & Organization , Volume 28 , Issue 6 , November 2022 , pp. 1256 - 1279
Copyright
Copyright © Cambridge University Press and Australian and New Zealand Academy of Management 2019

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