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Support Requirements and Effects of Supervision on Telephone Counsellors

Published online by Cambridge University Press:  12 February 2016

Justin McNamara  and
Robyn M. Gillies
Justin McNamara
Affiliation:
The University of Queensland, Australia
Robyn M. Gillies
Affiliation:
The University of Queensland, Australia
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Abstract

The aim of this research was to examine the effects of the implementation of direct one-on-one supervision in a prominent telephone counselling organisation and the support requirements of their telephone counsellors. Ninety-three telephone counsellors participated in this research. The results showed that more experienced telephone counsellors were more satisfied than less experienced telephone counsellors with the support offered by the organisation. Furthermore, female telephone counsellors showed significantly more satisfaction with the support offered by the organisation than their male counterparts. Implications of these findings are discussed in relation to the organisation and other helping organisations within the wider community.

Type
Articles
Information
Journal of Psychologists and Counsellors in Schools , Volume 13 , Issue 2 , December 2003 , pp. 192 - 204
Copyright
Copyright © Cambridge University Press 2003

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