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Published online by Cambridge University Press: 27 July 2021
In addition to being functional and well-engineered, successful products in today's market are also desirable and appealing to customers. A decision to purchase a product or not is often influenced not only by facts, but also by emotions. Qualities like desirability and appeal that trigger an emotional response can be challenging to satisfy. These qualities can be difficult to quantify and measure and do not easily translate into requirements and specifications. Therefore, understanding the emotional responses of potential customers to product proposals would allow designers to adapt their design strategies. In this study, participants were invited to review a range of design proposals and asked to rank order them relative to one another. The participants were asked to record their comments while discussing their ranking. The findings show that study participants often made decisions about how good or bad they thought a design proposal was without providing rationale to support their rankings. In some cases the rankings were aligned with the comments, but sometimes they were in conflict. More work is needed to further explore the decision-making process and the criteria used when reviewing design proposals.