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MANAGING SMART SYSTEMS FOR THE NET ZERO AGENDA – HOW CAN DIGITAL TWIN TECHNOLOGIES AND SMART PRODUCTS DELIVER CUSTOMER VALUE?

Published online by Cambridge University Press:  19 June 2023

Charlotte Lucinda Markey  and
Saeema Ahmed-Kristensen
Charlotte Lucinda Markey*
Affiliation:
University of Exeter
Saeema Ahmed-Kristensen
Affiliation:
University of Exeter
*
Markey, Charlotte Lucinda, University of Exeter, United Kingdom, charlotte.markey@polypipe.com

Abstract

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Using the case study of a smart green blue roof pilot project in Greater Manchester, the authors have coded and analysed a series of semi structured interviews. We present our findings which are specifically focused on how 'smart' was understood by the multiple stakeholders involved in the project and how product complexity is managed when digital technologies are integrated into nature based solutions that are becoming more popularised in the construction sector. This integration of digital twin and sensor technologies with physical drainage products to create the next generation of smart green blue infrastructure, presents numerous challenges for organisations in the construction sector. We conclude that the need for smart systems of systems in this sector necessitates organisational change and new methods of knowledge transfer across organisations who work together to deliver the holistic physical and digital services to the client.

Keywords

Digital TwinSmart Systems and ProductsSustainabilityCollaborative designComplexity
Type
Article
Information
Proceedings of the Design Society , Volume 3: ICED23 , July 2023 , pp. 2545 - 2554
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2023. Published by Cambridge University Press

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