Hostname: page-component-7479d7b7d-8zxtt Total loading time: 0 Render date: 2024-07-13T19:11:59.177Z Has data issue: false hasContentIssue false
  • English
  • Français

Skills, Training and Human Resource Development: A Response

Published online by Cambridge University Press:  01 January 2023

Irena Grugulis
Irena Grugulis*
Affiliation:
University of Bradford School of Management
Get access Rights & Permissions [Opens in a new window]

Abstract

An abstract is not available for this content so a preview has been provided. Please use the Get access link above for information on how to access this content.
Image of the first page of this content. For PDF version, please use the ‘Save PDF’ preceeding this image.'
Type
Dialogue Review: Invited Response
Information
The Economic and Labour Relations Review , Volume 19 , Issue 2 , July 2009 , pp. 123 - 127
Copyright
Copyright © The Author(s) 2009

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Bach, S. (2005) Managing Human Resource: Personnel Management in Transition, Blackwell, Oxford.Google Scholar
Frenkel, S., Korezynski, M., Shire, K. A., Tam, M. (1999) On the Front Line: Organisation of Work in the Information Economy, Cornell University Press, Ithaca and London.CrossRefGoogle Scholar
Keep, E. (2001) If it moves, it's a skill. Presented at ESRC seminar on The Changing Nature of Skills and Knowledge, Manchester, 3–4 September.Google Scholar
Korczynski, M. (2001) ‘The contradictions of service work: Call centre as customer-oriented bureaucracy’ in Customer Service: Empowerment and Entrapment, edited by Sturdy, A., Grugulis, I., Willmott, H. , Palgrave, Basingstoke.Google Scholar
Legge, K. (1995) Human Resource Management, Rhetorics and Realities, Macmillan, London.Google Scholar
Lloyd, C., Payne, J. (2008) What is a skilled job? Exploring worker perceptions of skill in two UK call centres, SKOPE, Universities of Oxford and Cardiff, Oxford and Cardiff.Google Scholar
Noon, M., Blyton, P. (2007) The Realities of Work, Palgrave, Houndsmills.CrossRefGoogle Scholar
Redman, T., Wilkinson, A. (2008) Contemporary Human Resource Management, Pearson, London.Google Scholar
Storey, J. (2007) Human Resource Management: A Critical Text, Thomson, London.Google Scholar
Taylor, P., Bain, P. (1999) ‘An assembly line in the head: Work and employee relations in the call centre’, Industrial Relations Journal, 30(2), pp. 101–117.CrossRefGoogle Scholar
Taylor, S., Tyler, M. (2000) ‘Emotional labour and sexual difference in the airline industry’, Work, Employment and Society, 14(1), pp. 77–96.Google Scholar
Thompson, P., McHugh, D. (2002) Work Organisations: A Critical Introduction, Palgrave, Basingstoke.CrossRefGoogle Scholar
Thompson, P., Warhurst, C., Callaghan, G. (2001) ‘Ignorant theory and knowledgeable workers: Interrogating the connections between knowledge, skills and services', Journal of Management Studies, 38(7), pp. 923–942.CrossRefGoogle Scholar