We consider a single-server queue with exponential service time and two types of arrivals: positive and negative. Positive customers are regular ones who form a queue and a negative arrival has the effect of removing a positive customer in the system. In many applications, it might be more appropriate to assume the dependence between positive arrival and negative arrival. In order to reflect the dependence, we assume that the positive arrivals and negative arrivals are governed by a finite-state Markov chain with two absorbing states, say 0 and 0′. The epoch of absorption to the states 0 and 0′ corresponds to an arrival of positive and negative customers, respectively. The Markov chain is then instantly restarted in a transient state, where the selection of the new state is allowed to depend on the state from which absorption occurred.

The Laplace–Stieltjes transforms (LSTs) of the sojourn time distribution of a customer, jointly with the probability that the customer completes his service without being removed, are derived under the combinations of service disciplines FCFS and LCFS and the removal strategies RCE and RCH. The service distribution of phase type is also considered.