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18 - Case Study 5: Automatic Data Processing Limited

Published online by Cambridge University Press:  06 September 2009

John Watkins
Affiliation:
IBM Software Group, California
Martin Kemble
Affiliation:
Senior QA Analyst
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Summary

Overview of the Organization

Automatic Data Processing (ADP) Limited is the leading provider of Employer Services in the world. Employer Services in the past was simply a synonym for payroll, but now it has a significantly wider definition, embracing human resources, expense management, time and attendance, recruitment services, and employer solutions based on Internet technologies. As each of these service extensions has matured, ADP has been in the vanguard of technical and business innovation, consistently redefining the market and expanding the value its services deliver to clients.

Founded in 1949, ADP has been an astonishing success story for more than half a century. Its unrivaled record of profitable growth over more than 150 consecutive quarters bears witness to the extraordinary stability of ADP, making it the partner of choice in critical aspects of a vast number of businesses. Through a single-minded commitment to providing high-quality, employment-related services, such as payroll, ADP has grown steadily and now serves a client community of in excess of 450,000 organizations worldwide.

ADP Employer Services began its United Kingdom (UK) operations in 1965, and these are now available throughout the UK via ADP's purpose-built client, sales, and support centers in Staines, Manchester, Birmingham, and Chessington.

ADP's business strategy is based on the need to grow through consistent improvement and innovation in the provision of Employer Services and where appropriate to exploit new and emerging technologies to assist in this goal.

Type
Chapter
Information
Testing IT
An Off-the-Shelf Software Testing Process
, pp. 167 - 180
Publisher: Cambridge University Press
Print publication year: 2001

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