The paragraphs from the first topic group in the Introduction to Working (Terkel 72) are reproduced below.

INTRODUCTION

This book, being about work, is, by its very nature, about violence – to the spirit as well as to the body. It is about ulcers as well as accidents, about shouting matches as well as fistfights, about nervous breakdowns as well as kicking the dog around. It is, above all (or beneath all), about daily humiliations. To survive the day is triumph enough for the walking wounded among the great many of us.

The scars, psychic as well as physical, brought home to the supper table and the TV set, may have touched, malignantly, the soul of our society. More or less. (“More or less,” that most ambiguous of phrases, pervades many of the conversations that comprise this book, reflecting, perhaps, an ambiguity of attitude toward The Job. Something more than Orwellian acceptance, something less than Luddite sabotage. Often the two impulses are fused in the same person.)

It is about a search, too, for daily meaning as well as daily bread, for recognition as well as cash, for astonishment rather than torpor; in short, for a sort of life rather than a Monday through Friday sort of dying. Perhaps immortality, too, is part of the quest. To be remembered was the wish, spoken and unspoken, of the heroes and heroines of this book.