Book contents
- Frontmatter
- Contents
- Contributors
- Foreword
- Preface
- Acknowledgements
- Section 1 Core knowledge
- Section 2 Core skills
- Section 3 Important bodies
- Section 4 Information, evidence and research
- Section 5 Money
- Section 6 NHS structures
- Section 7 Operations
- Section 8 Safety and quality
- Chapter 42 Patient safety
- Chapter 43 Recent disasters in healthcare in England
- Chapter 44 Litigation
- Chapter 45 Clinical governance
- Chapter 46 Risk management
- Chapter 47 Ensuring quality
- Chapter 48 Quality indicators
- Chapter 49 Patient feedback
- Section 9 Staff issues
- Index
- References
Chapter 47 - Ensuring quality
Published online by Cambridge University Press: 05 March 2012
- Frontmatter
- Contents
- Contributors
- Foreword
- Preface
- Acknowledgements
- Section 1 Core knowledge
- Section 2 Core skills
- Section 3 Important bodies
- Section 4 Information, evidence and research
- Section 5 Money
- Section 6 NHS structures
- Section 7 Operations
- Section 8 Safety and quality
- Chapter 42 Patient safety
- Chapter 43 Recent disasters in healthcare in England
- Chapter 44 Litigation
- Chapter 45 Clinical governance
- Chapter 46 Risk management
- Chapter 47 Ensuring quality
- Chapter 48 Quality indicators
- Chapter 49 Patient feedback
- Section 9 Staff issues
- Index
- References
Summary
The NHS is committed to providing high quality care. Quality and safety criteria are set and monitored nationally, with every organization's performance assessed and made public.
‘The New NHS: Modern, Dependable’, the Labour government's first health policy White Paper (published in 1997), promised that the service ‘will have quality at its heart’. Eleven years later and coinciding with the 60th anniversary of the NHS in July 2008, the Next Stage Review's final report ‘High Quality Care for All’ defined quality from a patient's perspective as comprising: patient safety, patient experience and effectiveness of care.
- Type
- Chapter
- Information
- Management Essentials for Doctors , pp. 149 - 151Publisher: Cambridge University PressPrint publication year: 2011