— bookshops that display and sell books

— other retail responses to market forces and leisure retailers (like Nike, Apple stores) with a wider product range than bookshops

– rather like libraries

— other sectors that libraries can refer to, in addition to retail, for example sports, health

— need to circulate clockwise

— use of open spaces

■ systems and procedures before products and services

■ passages and corridors

■ posters or plasma screen

■ presumption of confidence and familiarity

■ vestiges of ‘no entry without a ticket’ attitude

■ restriction of spontaneity

■ entrance area as event or performance space

■ impressions

■ size and function of counters – for customers or storage?

■ windbreaks and screens

■ alternatives

■ being able to see where users are going

■ establishing clear sight lines

■ gathering points

■ staff availability for help

■ a fresh assessment of time-honoured use

■ examining what is flexible in the building's structure

■ arriving

■ learning

■ studying

■ privacy

■ browsing – new groupings/arrangements of stock

■ reading and relaxing/resting

■ information

■ younger children

■ older children/young adults

■ different ambiences for different spaces

■ positioning of different spaces

■ events and activities

■ public art

■ clear/flexible

■ visible

■ attractive and dyslexia friendly – mix of very visible text and images

■ house style

■ interior design ideas in support of use of space

■ presentation of posters/leaflets

■ displays

■ replacement

■ group seating

■ study

■ sofa/easy chairs

■ mobility and flexibility

■ open/closed access

■ age groups

■ disability

■ PCs

■ photocopier

■ baskets and personal trolleys

■ refreshments/café

■ vending area

■ use of mobile phones

■ reflecting diversity

■ community of interest

■ overall style to complement space/purpose

■ variable/flexible

■ transforming space for events and performances