As technology develops there are new ways to undertake learning and research. Yet, it has been a matter of some debate as to whether these are in fact better ways. However, I think it is now accepted that many developments do lead to new and improved possibilities. For example, more flexible delivery of learning or faster and more sophisticated research processes. These possibilities are brought about by technology and new behavior patterns of learners, teachers, academics and increasingly managers and administrators running universities and colleges. The ubiquitous nature of the internet means that the use of this technology is part and parcel of our everyday existence both in our personal and working life. Therefore, it is an inevitability in education. However, education and knowledge creation has always taken advantage of new modes of communication; for example, the Gutenberg printing press or the creation of the academic journal to communicate research findings. The difference now is that in the digital age we are witnessing an abundance of new ways to distribute, use and combine technologies, and the speed of technical innovation is rapid and something that needs constant attention.

In the UK the JISC (previously known as the Joint Information Systems Committee) exists to enable UK universities and colleges to take advantage of technology in appropriate and cost effective ways at a national level. This paper will describe the approach that JISC takes to digital infrastructure development and provision as an exemplar for a national approach.