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Chapter 4 - Regulating Consumer Contracts in ASEAN: Variation and Change

Published online by Cambridge University Press:  24 August 2019

Luke Nottage
Affiliation:
University of Sydney
Justin Malbon
Affiliation:
Griffith University, Queensland
Jeannie Paterson
Affiliation:
University of Melbourne
Caron Beaton-Wells
Affiliation:
University of Melbourne
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Summary

This chapter explores the themes of procedural and substantive fairness in regulating consumer contracts in ASEAN member states. Most member states have regimes that address conduct by traders that impinges upon consumers’ ability to make free and informed decision about the contracts they enter, with prohibitions on misrepresentation and undue pressure. The treatment of unfair contract terms is less even across the region. Equally, in many circumstances the law that exists ‘on the books’ is not backed up by regulatory oversight. Consumers often lack the recourses to pursue claims of unfair conduct or terms and so an active and responsive regulator is essential to the vitality and effectiveness of the consumer protection regime. Nonetheless, it does not seem overly optimistic to suggest a growing awareness of the relevance of consumer protection in a thriving market economy, including prohibitions on substantive unfairness, or the possibility of a more unified approach consistent with the ASEAN way.

Type
Chapter
Information
ASEAN Consumer Law Harmonisation and Cooperation
Achievements and Challenges
, pp. 205 - 260
Publisher: Cambridge University Press
Print publication year: 2019

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