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9 - Emotion and Various Forms of Job Performance

from Part II - Workplace Affect and Individual Worker Outcomes

Published online by Cambridge University Press:  25 June 2020

By
Paul E. Spector
Edited by
Liu-Qin Yang ,
Russell Cropanzano ,
Catherine S. Daus  and
Vicente Martínez-Tur
Liu-Qin Yang
Affiliation:
Portland State University
Russell Cropanzano
Affiliation:
University of Colorado
Catherine S. Daus
Affiliation:
Southern Illinois University Edwardsville
Vicente Martínez-Tur
Affiliation:
Universitat de València, Spain
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Summary

The employee outcome that has the greatest impact on organizational functioning is job performance in its various forms. Most of the literature directed toward understanding job performance has tended to focus on individual factors, such as ability and personality, as well as environmental conditions that might affect it, such as leadership. Far less attention has been given to the role of emotions in performance, except, perhaps, for emotion as a personality trait. In this chapter I will review the literature on different forms of emotion – that is, emotional traits, emotional states, and emotion regulation (emotional labor) – and how they relate to various aspects of performance, specifically counterproductive work behavior (behaviors that harm organizations and organization stakeholders), organizational citizenship behavior (positive performance behavior that goes beyond assigned tasks), task performance, and safety performance (following safety rules in carrying out the job).

Type
Chapter
Information
The Cambridge Handbook of Workplace Affect , pp. 120 - 130
Publisher: Cambridge University Press
Print publication year: 2020

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