About AHRD. 2015. The AHRD vision. http://www.ahrd.org/?about_ahrd_2 (accessed June 18, 2015).Google Scholar

About ATD. 2015. Association for Talent Development. http://www.astd.org/About (accessed June 12, 2015).Google Scholar

Aguinis, H., and Kraiger, K. 2009. Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology 60: 451–474.Google Scholar

Aguinis, H., Bradley, K. J., and Brodersen, A. 2014. Industrial-organizational psychologists in business schools: Brain drain or eye opener? Industrial and Organizational Psychology 7(3): 284–303.CrossRefGoogle Scholar

American Psychological Association. 2015 . Journal of Applied Psychology. http://www.apa.org/pubs/journals/apl (accessed June 15, 2015).Google Scholar

Annett, J., and Stanton, N. 2006. Task analysis. International Review of Industrial and Organizational Psychology 21: 45–78.Google Scholar

Announcement of New 2015 SIOP Fellows. 2015. SIOP. http://www.siop.org/fellows/2015Fellows.aspx (accessed June 1, 2015).Google Scholar

Argote, L., and Todorova, G. 2007. Organizational learning. International Review of Industrial and Organizational Psychology 22: 193–234.Google Scholar

Arneson, J., Rothwell, W., and Naughton, J. 2013 . Training and development competencies redefined to create competitive advantage. T&D 67(1): 42–47.Google Scholar

Arnold, J., and Cohen, L. 2008. The psychology of careers in industrial and organizational settings: A critical but appreciative analysis. International Review of Industrial and Organizational Psychology 23: 1–44.Google Scholar

Ashforth, B. E., Sluss, D. M., and Harrison, S. H. 2007. Socialization in organizational contexts. International Review of Industrial and Organizational Psychology 22: 1–70.Google Scholar

ATD. 2014. 2014 Annual Report. Alexandria, VA: ATD.Google Scholar

Avery, D. R., and McKay, P. F. 2010. Doing diversity right: An empirically based approach to effective diversity management. International Review of Industrial and Organizational Psychology 25: 221–252.Google Scholar

Avolio, B. J., and Chan, A. 2008. The dawning of a new era for genuine leadership development. International Review of Industrial and Organizational Psychology 23: 197–238.Google Scholar

Baldwin, T. T., Ford, J. K., and Blume, B. D. 2009. Transfer of training 1988–2008: An updated review and agenda for future research. International Review of Industrial and Organizational Psychology 24: 41–70.Google Scholar

Beier, M. E. 2008. Age and learning in organizations. International Review of Industrial and Organizational Psychology 23: 83–105.Google Scholar

Bell, B. S. 2015. Personal communication, editor, Personnel Psychology, June 17.Google Scholar

Bell, B. S., and Ford, J. K. 2007. Reactions to skill assessment: The forgotten factor in explaining motivation to learn. Human Resource Development Quarterly 18(1): 33–62.Google Scholar

Benjamin, L. T., Jr. 1997. A history of Division 14 (The Society for Industrial and Organizational Psychology). In Dewsbury, D. A., ed. Unification through Division: Histories of the Divisions of the American Psychological Association, Vol. II, Washington, DC: APA.Google Scholar

Billett, S. 2014. Technical and vocational learning. In Poell, R. F., Rocco, T. S., and Roth, G. L., eds., The Routledge Companion to Human Resource Development, 30–39. London: Routledge.Google Scholar

Brown, K. G., Charlier, S. D. and Pierotti, A. 2012. e-Learning at work: Contributions of past research and suggestions for the future. International Review of Industrial and Organizational Psychology 27: 89–114.Google Scholar

Brown, T. C., McCracken, M., and Hillier, T. L. 2013. Using evidence-based practices to enhance transfer of training: Assessing the effectiveness of goal setting and behavioural observation scales. Human Resource Development International 16(4): 374–389.Google Scholar

Burke, M. J., Holman, D., and Birdi, K. 2006. A walk on the safe side: The implications of learning theory for developing effective safety and health training. International Review of Industrial and Organizational Psychology 21: 1–44.Google Scholar

Campbell, J. P. 1971. Personnel training and development. Annual Review of Psychology 22: 565–602.Google Scholar

Cascio, W. F. 2007. The costs – and benefits – of human resources. International Review of Industrial and Organizational Psychology 22: 71–109.Google Scholar

Cascio, W. F. 2008. To prosper, organizational psychology should ... bridge application and scholarship. Journal of Organizational Behavior 29: 455–468.Google Scholar

Cascio, W. F., and Aguinis, H. 2008. Research in industrial and organizational psychology from 1963 to 2007: Changes, choices, and trends. Journal of Applied Psychology 93(5): 1062–1081.Google Scholar

Collings, D. G. 2014. Toward mature talent management: Beyond shareholder value. Human Resource Development Quarterly 25(3): 301–319.Google Scholar

Communities of Practice. 2015. ATD. https://www.td.org/Communities-of-Practice (accessed June 2, 2015).Google Scholar

Cook, A., and Glass, C. 2014. Do diversity reputation signals increase share value? Human Resource Development Quarterly 25(4): 471–491.CrossRefGoogle Scholar

Cortina, J. 2014. About us: President’s message. SIOP. http://www.siop.org/siophoshin.aspx (accessed October 6, 2014).Google Scholar

Cushenbery, L. D., and Gabriel, A. S. 2014. Reappraising the brain drain: Collaboration as a catalyst for innovation in industrial–organizational research. Industrial and Organizational Psychology 7: 347–351.Google Scholar

Dachner, A. M., Saxton, B. M., Noe, R. A., and Keeton, K. E. 2013. To infinity and beyond: Using a narrative approach to identify training needs for unknown and dynamic situations. Human Resource Development Quarterly 24(2): 239–267.Google Scholar

Daley, B. J., and Cervero, R. M. 2014. Continuing professional education, development, and learning. In Poell, R. F., Rocco, T. S., and Roth, G. L., eds., Routledge Companion to Human Resource Development, 40–49. London: Routledge.Google Scholar

Davis, P., Naughton, J., and Rothwell, W. J. 2004. New roles and competencies for the profession. T&D 58(4): 26–36.Google Scholar

Dewe, P., and Cooper, C. L. 2007. Coping research and measurement in the context of work related stress. International Review of Industrial and Organizational Psychology 22: 141–192.Google Scholar

Dierdorff, E. C., Surface, E. A., and Brown, K. G. 2010. Frame-of-reference training effectiveness: Effects of goal orientation and self-efficacy on affective, cognitive, skill-based, and transfer outcomes. Journal of Applied Psychology 95(6): 1181–1191.Google Scholar

Dinero, D. 2005. Training Within Industry: The Foundation of Lean. Portland, OR: Productivity Press.Google Scholar

Dooley, L. M., 2004. AHRD and ASTD: Competitors or collaborators? Human Resource Development Quarterly 15(4): 359–361.Google Scholar

Ellinger, A. D. 2014. Celebrating 25 years of HRD scholarship: Happy silver anniversary Human Resource Development Quarterly! Human Resource Development Quarterly 25(1): 1–3.Google Scholar

Farr, J. L. 1997. Organized I/O psychology: Past, present, future. SIOP Presidential Address, April 11, St. Louis. http://www.siop.org/tip/backissues/tipjul97/Farr.aspx (accessed June 12, 2015).Google Scholar

Ford, J. K., ed. 2014. Improving Training Effectiveness in Work Organizations. East Sussex, UK: Psychology Press.Google Scholar

Goldstein, I. L. 1974. Training: Program Development and Evaluation. Monterey, CA: Brooks/Cole.Google Scholar

Goldstein, I. L. 1980. Training in work organizations. Annual Review of Psychology 31: 229–272.Google Scholar

Goldstein, I. L., and Ford, K. 2002. Training in Organizations: Needs Assessment, Development, and Evaluation, 4th ed. Boston: Wadsworth.Google Scholar

Gosser, K., and Cumberland, D. 2014. Employee and customer satisfaction in the restaurant industry: Research-driven interventions. http://c.ymcdn.com/sites/ahrd.site-ym.com/resource/resmgr/Docs/scholarlyawardwinner2014.pdf (accessed June 2, 2015).Google Scholar

Grant, A. M., Passmore, J., Cavanagh, M. J., and Parker, H. M. 2010. The state of play in coaching today: A comprehensive review of the field. International Review of Industrial and Organizational Psychology 25: 125–167.Google Scholar

Gubbins, C., and Rousseau, D. M. 2015. Embracing translational HRD research for evidence-based management: Let’s talk about how to bridge the research–practice gap. Human Resource Development Quarterly 26(2): 109–125.CrossRefGoogle Scholar

Gubler, M., Arnold, J., and Coombs, C. 2014. Reassessing the protean career concept: Empirical findings, conceptual components, and measurement. Journal of Organizational Behavior S35: S23–S40.Google Scholar

Hamlin, B., and Stewart, J. 2011. What is HRD? A definitional review and synthesis of the HRD domain. Journal of European Industrial Training 35(3): 199–220.Google Scholar

Hardy, C., and Tolhurst, D. 2014. Epistemological beliefs and cultural diversity matters in management education and learning: A critical review and future directions. Academy of Management Learning and Education 13(2): 265–289.CrossRefGoogle Scholar

Hatcher, T. 2006. An editor’s challenge to human resource development. Human Resource Development Quarterly 17(1): 1–4.Google Scholar

Heller, F. A., and Clark, A. W. 1976. Personnel and human resources development. Annual Review of Psychology 27: 405–435.CrossRefGoogle Scholar

Holladay, C. L., and Quiñones, M. A. 2005. Reactions to diversity training: An international comparison. Human Resource Development Quarterly 16(4): 529–545.CrossRefGoogle Scholar

HoltonIII, E. F., and Naquin, S. 2005. A critical analysis of HRD evaluation models from a decision-making perspective. Human Resource Development Quarterly 16(2): 257–280.Google Scholar

HRDQ. 2015. HRDQ board meeting minutes, February 21.Google Scholar

Hutchins, H. M., and Burke, L. A. 2007. Identifying trainers’ knowledge of training transfer research findings – closing the gap between research and practice. International Journal of Training and Development 11(4): 236–264.Google Scholar

Illeris, K. 2014. Adult learning. In Poell, R. F., Rocco, T. S., and Roth, G. L., eds., Routledge Companion to Human Resource Development, 21–29. London: Routledge.Google Scholar

Ireland, R. D. 2012. Management research and managerial practice: A complex and controversial relationship. Academy of Management Learning and Education 11(2): 263–271.Google Scholar

Jacobs, R. 2016. President’s report to the membership, 2015. http://c.ymcdn.com/sites/ahrd.site-ym.com/resource/resmgr/Docs/2015-AHRD-Pres-Report.pdf (accessed June 1, 2015).Google Scholar

Jacobs, R. L. 2009. What to research? Human Resource Development Quarterly 20(1): 11–13.Google Scholar

Keefer, J., and Yap, R. 2007. Is HRD research making a difference in practice? Human Resource Development Quarterly 18(4): 449–455.Google Scholar

Kessels, J. 2014. Andragogy. In Poell, R. F., Rocco, T. S., and Roth, G. L., eds., Routledge Companion to Human Resource Development, 13–20. London: Routledge.Google Scholar

Kirkpatrick, D. 1959. Techniques for evaluating training programs. Journal of the American Society for Training and Development 13(11): 3–9.Google Scholar

Kochan, T., Finegold, D., and Osterman, P. 2012. Who can fix the “middle-skills” gap? Harvard Business Review 90(12): 81–90.Google Scholar

Koppes, L. L. n.d. A brief history of the Society for Industrial and Organizational Psychology, Inc., A Division of the APA. SIOP. http://www.siop.org/History/historynew.aspx (accessed June 12, 2014).Google Scholar

Koppes, L. L. 1997. Preserving the history of APA Division 14/SIOP. The Industrial-Organizational Psychologist 34(3): 37–39.Google Scholar

Kozlowski, S. W. J., and Salas, E., eds. 2009. Learning, Training, and Development in Organizations. New York: Routledge Academic.Google Scholar

Kraiger, K. 2014. Looking back and looking forward: Trends in training and development research. Human Resource Development Quarterly 25(4): 401–408.Google Scholar

Kraiger, K., ed. 2002. Creating, Implementing, and Managing Effective Training and Development. San Francisco: Jossey-Bass.Google Scholar

Latham, G. P. 1988. Human resource training and development. Annual Review of Psychology 39: 545–582.Google Scholar

Lee, M. 2014. The history, status, and future of HRD. In Poell, R. F., Rocco, T. S., and Roth, G. L., eds., Routledge Companion to Human Resource Development, 3–12. London: Routledge.Google Scholar

Leubsdorf, B. 2014 . U.S. news: White House sets sights on skills gap in workforce. Wall Street Journal, July 23, A2.Google Scholar

Levy, P. E. 2009. Industrial Organizational Psychology: Understanding the Workplace, 3rd ed. New York: Worth.Google Scholar

Lyons, S., and Kuron, L. 2014. Generational differences in the workplace: A review of the evidence and directions for future research. Journal of Organizational Behavior S35: 139–157.Google Scholar

Madera, J. M., Steele, S. T., and Beier, M. 2011. The temporal effect of training utility perceptions on adopting a trained method: The role of perceived organizational support. Human Resource Development Quarterly 22(1): 69–86.Google Scholar

Major, D. A., and Cleveland, J. N. 2007. Strategies for reducing work-family conflict: Applying research and best practices from industrial and organizational psychology. International Review of Industrial and Organizational Psychology 22: 111–140.Google Scholar

McLagan, P. A. 1989. Models for HRD practice. Training and Development Journal 41(9): 49–59.Google Scholar

MED. 2014. Spring/Summer 2014 newsletter. http://division.aomonline.org/med/ (accessed October 27, 2014).Google Scholar

Morgeson, F. P., and Lepak, D. 2015. Five-year review (2010–2014) of the Academy of Management Human Resources Division. http://www.hrdiv.org/wp-content/uploads/2014/07/HR-Division-5-Year-Report-Final.pdf (accessed June 2, 2015).Google Scholar

Nadler, L. 1970. Developing Human Resources. Houston: Gulf Publishing.Google Scholar

Noe, R. A. 2013. Employee Training and Development, 6th ed. Burr Ridge, IL: McGraw-Hill/Irwin.Google Scholar

Outstanding HRD Scholar Award. 2015. Academy of Human Resource Development. http://www.ahrd.org/?outstanding_award (accessed June 12, 2015).Google Scholar

Personnel Psychology. 2015. http://onlinelibrary.wiley.com/journal/10.1111/(ISSN)1744–6570 (accessed June 15, 2015).Google Scholar

Poell, R. F., Rocco, T. S., and Roth, G. L., eds. 2014. The Routledge Companion to Human Resource Development. London: Routledge.Google Scholar

Reio, T. G. 2009. Contributing to the emergent research method conversation. Human Resource Development Quarterly 20(2): 143–146.Google Scholar

Swanson, Richard A. Research Excellence Award. 2015. AHRD. http://www.ahrd.org/general/custom.asp?page=richard_a_swanson (accessed June 2, 2015).Google Scholar

Russ-Eft, D., Watkins, K. E., Marsick, V. J., Jacobs, R. L., and McLean, G. N. 2014. What do the next 25 years hold for HRD research in areas of our interest? Human Resource Development Quarterly 25(1): 5–27.CrossRefGoogle Scholar

Rynes, S. L. 2012. The research-practice gap in I/O psychology and related fields: Challenges and potential solutions. In S. W. J. Kozlowski ed., Oxford University Handbook of Organizational Psychology, 1: 409–453. New York: Oxford University Press.Google Scholar

Rynes, S. L., Giluk, T. L., and Brown, K. G. 2007. The very separate worlds of academic and practitioner periodicals in human resource management: Implications for evidence-based management. Academy of Management Journal 50(5): 987–1008.Google Scholar

Rynes, S. L., Rousseau, D. M., and Barends, E. 2014. From the guest editors: Change the world: Teach evidence-based practice! Academy of Management Learning and Education 13(3): 305–321.Google Scholar

Sadler-Smith, E. 2014. HRD research and design science: Recasting interventions as artefacts. Human Resource Development International 17(2): 129–144.Google Scholar

Salas, E., and Cannon-Bowers, J. A. 2001. The science of training: A decade of progress. Annual Review of Psychology 52: 471–499.Google Scholar

Salas, E., and Kosarzycki, M. P. 2003. Why don’t organizations pay attention to (and use) findings from the science of training? Human Resource Development Quarterly 14(4): 487–491.CrossRefGoogle Scholar

Salas, E., Cannon-Bowers, J. A., Rhodenizer, L., and Bowers, C. A. 1999. Training in organizations: Myths, misconceptions, and mistaken assumptions. Research in Personnel and Human Resources Management 17: 123–162.Google Scholar

Salas, E., Tannenbaum, S. I., Kraiger, K., and Smith-Jentsch, K. A. 2012. The science of training and development in organizations: What matters in practice. Psychological Science 13(2): 74–101.Google Scholar

Schmitt, N., and Ford, J. K. 2014. Frederick R. Wickert (1912–2013). American Psychologist 69(3): 304.Google Scholar

Short, D. C. 2006. Closing the gap between research and practice in HRD. Human Resource Development Quarterly 17(3): 343–350.CrossRefGoogle Scholar

SHRM. 2015. Michael R. Losey Excellence in Human Resource Research Award. http://www.shrm.org/about/awards/pages/loseyaward.aspx (accessed June 19, 2015).Google Scholar

Silzer, R., and Parson, C. 2013. Trends in SIOP membership, graduate education, and member satisfaction. TIP: The Industrial-Organizational Psychologist 50(4): 135–149.Google Scholar

SIOP Fellows. 2014. Society for Industrial and Organizational Psychology. http://www.siop.org/siop_fellows.aspx (accessed October 8, 2014).Google Scholar

SIOP Membership Services. 2015. Personal communication, June 2.Google Scholar

Soken, N. H., and Barnes, K B. 2014. What kills innovation? Your role as a leader in supporting an innovative culture. Industrial and Commercial Training 46(1): 7–15.Google Scholar

Stanhope, D. S., PondIII, S. B., and Surface, E. A. 2013. Core self-evaluations and training effectiveness: Prediction through motivational intervening mechanisms. Journal of Applied Psychology 98(5): 820–831.Google Scholar

Swanson, R. A., and Holton, E. F., III 2009. Foundations of Human Resource Development, 2nd ed. San Francisco: Berrett-Koehler.Google Scholar

Tannenbaum, S. I., and Yukl, G. 1992. Training and development in work organizations. Annual Review of Psychology 43: 399–441.Google Scholar

Tsui, A. S. 2013. Making research engaged: Implications for HRD scholarship. Human Resource Development Quarterly 24(2): 137–143.Google Scholar

U.S. Census Bureau, Statistical Abstract of the United States. 2012. Education: Higher education: Degrees. Table 302, p. 190. Bachelor’s degrees earned by field: 1980–2009. https://www.census.gov/compendia/statab/2012/tables/12s0302.pdf (accessed June 12, 2015).Google Scholar

Wang, G. G., Sun, J. Y., Werner, J. M., Gilley, J. W., and Gilley, A. 2015. Re-conceptualizing the definition of HRD: A gateway to new research frontiers. Paper presented at the 2015 Academy of Human Resource Development International Conference, St. Louis, MS.Google Scholar

Werner, J. M. 2014. Human resource management and HRD: Connecting the dots, or ships passing in the night? In Poell, R. F., Rocco, T. S., and Roth, G. L., eds. Routledge Companion to Human Resource Development, 89–98. London: Routledge.Google Scholar

Werner, J. M. 2017. Human Resource Development/Talent Development, 7th ed. Mason, OH: Cengage.Google Scholar

Werner, J. M., and DeSimone, R. L. 2012. Human Resource Development, 6th ed. Mason, OH: Cengage.Google Scholar

Wexley, K. N. 1984. Personnel training. Annual Review of Psychology 35: 519–551.Google Scholar

Wexley, K. N., and Latham, G. P. 1981. Developing and Training Human Resources in Organizations. Glenview, IL: Scott, Foresman.Google Scholar

Wexley, K. N., and Latham, G. P. 2001. Developing and Training Human Resources in Organizations, 3rd ed. Glenview, IL: Scott, Foresman.Google Scholar

Wood, J. 2015. Personal communication, editorial assistant, Journal of Applied Psychology, June 17.Google Scholar

Aguinis, H., and Kraiger, K. 2009. Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology 60(1): 451–474.Google Scholar

Andrews, R. Boyne, G. A., Meier, K. J., O’Toole, L. J., and Walker, R. M. 2012. Vertical strategic alignment and public service performance. Public Administration 90(1): 77–98.Google Scholar

Arthur, W. J., Bennett, W. J., and Edens, P. S. 2003. Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology 88(2): 234–245.Google Scholar

Atkinson, Richard C. 1990. Supply and demand for scientists and engineers: A national crisis in the making. Science 248(4954): 425–432.Google Scholar

Ayers, R. S. 2015. Aligning individual and organizational performance: Goal alignment in federal government agency performance appraisal programs. Public Personnel Management 44(2): 169–191.Google Scholar

Baldwin, T. T., and Magjuka, R. J. 1991. Organizational training and signals of importance: Linking pre-training perceptions to intentions to transfer. Human Resource Development Quarterly 2: 25–36.Google Scholar

Barber, J. 2004. Skill upgrading within informal training: lessons from the Indian auto mechanic. International Journal of Training & Development 8(2): 128–139.Google Scholar

Barney, J. B. 1991. Firm resources and sustained competitive advantage. Journal of Management 17: 99–120.Google Scholar

Barney, J. B. 1986. Types of competition and the theory of strategy: Toward an integrative framework. Academy of Management Review 11(4): 791–800.Google Scholar

Barney, J. B., and Wright, P. M. 1998. On becoming a strategic partner: The role of human resources in gaining competitive advantage. Human Resource Management 37: 31–46.Google Scholar

Becker, B. E., and Huselid, M. A. 2006. Strategic human resources management: Where do we go from here? Journal of Management 32: 898–925.Google Scholar

Becker, G. S. 1964. Human Capital. New York: Columbia University Press.Google Scholar

Bigley, G. A., and Roberts, K. H. 2001. The incident command system: High reliability organizing for complex and volatile task environments. Academy of Management Journal 44(6): 1281–1299.Google Scholar

Bluestone, B., and Melnik, M. 2010. After the recovery: Help needed. http://www.encore.org/files/research/JobsBluestonePaper3-5–10.pdf (accessed May 21, 2017).Google Scholar

Broad, M. L., and Newstrom, J. W. 1992. Transfer of training: Action-packed strategies to ensure high payoff from training investments. ERIC, EBSCOhost (accessed May 21, 2017).Google Scholar

Brown, K. G., & Gerhardt, M. W. 2002. Formative evaluation: An integrative practice model and case study. Personnel Psychology 55(4): 951–983.Google Scholar

Campbell, B. A., Coff, R., and Kryscynski, D. 2012. Rethinking sustained competitive advantage from human capital. Academy of Management Review 37: 376–395.Google Scholar

Cappelli, P. 1995. Rethinking the “skills gap.” California Management Review 37(4): 108–24.Google Scholar

Carnevale, Anthony. 2005. The coming labor and skills shortage. Training and Development 59(1): 37–41.Google Scholar

Carnevale, A. P., Smith, N., and Strohl, J. 2010. Help wanted: Projections of jobs and education requirements through 2018. Washington, DC: Center on Education and the Workforce, Georgetown University.Google Scholar

Carnevale, A. P., Gainer, L. J., and Villet, J. 1990. Training in America: The Organization and Strategic Role of Training. San Francisco: Jossey-Bass.Google Scholar

Cassner-Lotto, J., and Associates. 1988. Successful Training Strategies. San Francisco: Jossey-Bass.Google Scholar

Coff, R. W. 1997. Human assets and management dilemmas: Coping with hazards on the road to resource-based theory. Academy of Management Review 22: 374–402.Google Scholar

Dickinson, G., and Puleo, M. 2008. Chronic misalignment. Deloitte Review 2: 37–49.Google Scholar

Dubey, R., and Gunasekaran, A. 2015. Shortage of sustainable supply chain talent: An industrial training framework. Industrial and Commercial Training 47(2): 86–94.Google Scholar

Fujita, S. 2014. On the causes of declines in the labor force participation rate. Philadelphia, PA: Federal Reserve Bank of Philadelphia.Google Scholar

Goldstein, I. L. 1993. Training in Organizations, 3rd ed. Pacific Grove, CA: Brooks/Cole.Google Scholar

Hatch, N. W., and Dyer, J. H. (2004). Human capital and learning as a source of sustainable competitive advantage. Strategic Management Journal 25(12): 1155–1178.Google Scholar

Hitt, M. A., Biermant, L., Shimizu, K., and Kochhar, R. 2001. Direct and moderating effects of human capital on strategy and performance in professional service firms: A resource-based perspective. Academy of Management Journal 44(1): 13–28.CrossRefGoogle Scholar

Huang, J. L., Ford, J. K., and Ryan, A. M. 2016. Ignored no more: Within-person variability enables better understanding of training transfer. Personnel Psychology 70(3): 557–596.Google Scholar

Huselid, M. A. 1995. The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal 38: 635–672.Google Scholar

Jiang, K., Lepak, D. P., Hu, J., and Baer, J. 2012. How does human resource management influence organizational outcomes? A meta-analytic investigation of the mediating mechanisms. Academy of Management Journal 6: 1264–1294.Google Scholar

Kim, Y., and Ployhart, R. E. 2014. The effects of staffing and training on firm productivity and profit growth before, during, and after the Great Recession. Journal of Applied Psychology 99: 361–389.Google Scholar

Kozlowski, S. W. J., Brown, K. G., Weissbein, D. A., Cannon-Bowers, J. A., and Salas, E. (2000). A multilevel approach to training effectiveness: Enhancing horizontal and vertical transfer. In K. J. Klein, S. J. Kozlowski, K. J. Klein, S. J. Kozlowski, eds., Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions, 157–210. San Francisco, CA: Jossey-Bass.Google Scholar

Kozlowski, S. W. J., Gully, S. M., Brown, K. G., Salas, E., Smith, E. M., and Nason, E. R. 2001. Effects of training goals and goal orientation traits on multidimensional training outcomes and performance adaptability. Organizational Behavior & Human Decision Processes 85(1): 1–31.Google Scholar

Kozlowski, S. W. J., and Klein, K. J. 2000. A multilevel approach to theory and research in organizations: Contextual, temporal, and emergent processes. In Klein, K. J., and Kozlowski, S. W. J., eds., Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions, 3–90. San Francisco, CA: Jossey-Bass.Google Scholar

Kraaijenbrink, J., Spender, J.C., and Groen, A. J. 2010. The resource-based view: A review and assessment of its critiques. Journal of Management 36: 349–372.Google Scholar

Kraiger, K., and Culbertson, S. S. 2013. Understanding and facilitating learning: Advancements in training and development. In N. W. Schmitt, S. Highhouse, I. B. Weiner, N. W. Schmitt, S. Highhouse, and I. B. Weiner, eds., Handbook of Psychology: Industrial and Organizational Psychology, 2nd ed., 12: 244–261. Hoboken, NJ: John Wiley & Sons Inc.Google Scholar

Kraiger, K., and Ford, J. K. 2006. The expanding role of workplace training: Themes and trends influencing training research and practice. Koppers, L. L, ed., Historical Perspectives in Industrial and Organizational Psychology, 281–309. Mahwah, NJ: Erlbaum.Google Scholar

Kristof-Brown, A. L., Zimmerman, R. D., and Johnson, E. C. 2005. Consequences of individuals’ fit at work: A meta-analysis of person–job, person–organization, person–group, and person–supervisor fit. Personnel Psychology 58: 281–342.Google Scholar

Hill, C. E., and Lent, R. W. 2006. A narrative and meta-analytic review of helping skills training: Time to revive a dormant area of inquiry. Psychotherapy: Theory, Research, Practice, Training 43(2): 154–172.Google Scholar

MacLean, R. 2005. Map your value proposition: Strategy maps can reveal how EHS contributes to the business. Environmental Protection 16(6): 12–14.Google Scholar

Maden, Ceyda, and Kabasakal, Hayat. 2014. The simultaneous effects of fit with organizations, jobs and supervisors on major employee outcomes in Turkish banks: Does organizational support matter? The International Journal of Human Resource Management 25(3): 341–366.Google Scholar

ManPowerGroup. 2010. Teachable Fit: A new approach for easing the talent mismatch. http://us.manpower.com/us/en/multimedia/fresh-perspective-hardest-jobs-to-fill.pdf (accessed May 21, 2017).Google Scholar

Martin, R. L. 2014. The big lie of strategic planning. Harvard Business Review, January/February.Google Scholar

Martocchio, J. J., and Baldwin, T. J. 1997. The evolution of strategic organizational training: New objectives and research agenda. In G. R. Ferris, ed., Research in Personnel and Human Resources Management 15: 1–46. Greenwich, Conn. and London.Google Scholar

McKinsey Global Institute. 2012. The world at work: Jobs, pay and skills for 3.5 billion people. http://www.mckinsey.com/insights/employment_and_growth/the_world_atwork (accessed May 21, 2017).Google Scholar

Nguyen, T. N., Truong, Q., and Buyens, D. 2010. The relationship between training and firm performance: A literature review. Research & Practice In Human Resource Management 18(1): 36–45.Google Scholar

Noe, R. 2012. Employee Training and Development, 6th ed. New York: McGraw-Hill Higher Education.Google Scholar

Noe, R. A., Clarke, A. M., and Klein, H. J. 2014. Learning in the twenty-first-century workplace. Annual Review of Organizational Psychology and Organizational Behavior 1: 245–275.Google Scholar

Nyberg, A. J., Moliterno, T. P., Hale, D., and Lepak, D. P. 2014. Resource-based perspectives on unit-level human capital: A review and integration. Journal of Management 40: 316–346.Google Scholar

Olian, J. D., Durham, C. C., Kristof, A. L., Brown, K. G., Pierce, R. M., and Kunder, L. 1998. Designing management training and development for competitive advantage: Lessons from the best. Human Resource Planning 21(1): 20–31.Google Scholar

O’Reilly, C. A., III, Chatman, J., and Caldwell, D. F. 1991. People and organizational culture: A profile comparison approach to assessing person–organization fit. Academy of Management Journal 34: 487–516.Google Scholar

Peteraf, M. A., and Barney, J. B. 2003. Unraveling the resource-based tangle. Managerial and Decision Economics 24: 309–323.CrossRefGoogle Scholar

Ployhart, R. E. 2015. Strategic organizational behavior (STROBE): The missing voice in the strategic human capital conversation. Academy of Management Perspectives 29(3): 342–356.Google Scholar

Ployhart, R. E. 2012. Personnel selection and the competitive advantage of firms. In Hodgkinson, G. P., and Ford, J. K., eds., International Review of Industrial and Organizational Psychology, 27: 153–195. Wiley-Blackwell.Google Scholar

Ployhart, R. E., and Hale, D. 2014. The fascinating psychological microfoundations of strategy and competitive advantage. Annual Review of Organizational Psychology and Organizational Behavior 1: 145–172.Google Scholar

Ployhart, R. E., and Moliterno, T. P. 2011. Emergence of the human capital resource: A multilevel model. Academy of Management Review 36: 127–150.Google Scholar

Ployhart, R. E., Van Iddekinge, C. H. and MacKenzie, W. 2011. Acquiring and developing human capital for sustained competitive advantage: The interconnectedness of generic and specific human capital resources. Academy of Management Journal 54: 353–368.Google Scholar

Ployhart, R. E., Nyberg, A. J., Reilly, G., and Maltarich, M. A. 2014. Human capital is dead: Long live human capital resources! Journal of Management 40: 371–398.Google Scholar

Porter, M. E. 1980. Competitive Strategy: Techniques for Analyzing Industries and Competitors. New York: The Free Press.Google Scholar

Posthuma, R. A., Campion, M. C., Masimova, M., and Campion, M. A. 2013. A high performance work practices taxonomy: Integrating the literature and directing future research. Journal of Management 39: 1184–1220.Google Scholar

Rajasekar, J. 2013. A comparative analysis of mission statement content and readability. Journal of Management Policy and Practice 14(6): 131–147.Google Scholar

Reed, J., and Vakola, M. 2006. What role can a training needs analysis play in organisational change? Journal of Organizational Change Management 19: 393–407.Google Scholar

Richard, P. J., Devinney, T. M., Yip, G. S., and Johnson, G. 2009. Measuring organizational performance: Towards methodological best practice. Journal of Management 35: 718–804.Google Scholar

Robinson, D. G., and Robinson, J. 1989. Training for impact. Training & Development Journal 43(8): 34.Google Scholar

Satterfield, J., and Hughes, E. 2007. Emotion skills training for medical students: A systematic review. Medical Education 41(10): 935–941.Google Scholar

Simon, M. A., Gunia, B., Martin, E. J., Foucar, C. E., Kundu, T., Ragas, D. M., and Emanuel, L. L. 2013. Path toward economic resilience for family caregivers: Mitigating household deprivation and the health care talent shortage at the same time. The Gerontologist 53(5): 861–873.Google Scholar

Sirmon, D. G., Hitt, M. A., and Ireland, R. D. 2007. Managing firm resources in dynamic environments to create value: Looking inside the black box. Academy of Management Review 32: 273–292.Google Scholar

Sung, S. Y., and Choi, J. N. 2014. Do organizations spend wisely on employees? Effects of training and development investments on learning and innovation in organizations. Journal of Organizational Behavior 35(3): 393–412.Google Scholar

Tannenbaum, S. I. 1997. Enhancing continuous learning: Diagnostic findings from multiple companies. Human Resource Management 36: 437–452.Google Scholar

Tannenbaum, S. I. 2002. A strategic view of organizational training and learning. In Kraiger, K., ed., Creating, Implementing, and Managing Effective Training and Development, 10–52. San Francisco: Jossey-Bass.Google Scholar

Tharenou, P., Saks, A. M., and Moore, C. 2007. A review and critique of research on training and organizational-level outcomes. Human Resource Management Review 17(3): 251–273.Google Scholar

Van Iddekinge, C. H., Ferris, G. R., Perrewé, P. L., Blass, F. R., Perryman, A. A., and Heetderks, T. D. 2009. Effects of selection and training on unit-level performance over time: A latent growth modeling approach. Journal of Applied Psychology 94(4): 829–843.Google Scholar

Venneberg, D. L., and Eversole, B. W. 2010. The Boomer Retirement Time Bomb: How Companies Can Avoid the Fallout from the Coming Skills Shortage. Santa Barbara, CA: Praeger.Google Scholar

Wernerfelt, B. 1984. A resource-based view of the firm. Strategic Management Journal 5: 171–180.Google Scholar

Zwick, T. 2006. The impact of training intensity on establishment productivity. Industrial Relations: A Journal of Economy and Society 45: 26–46.Google Scholar

Aguinis, H., and Gottfredson, R. K. 2010. Best-practice recommendations for estimating interaction effects using moderating multiple regression. Journal of Organizational Behavior 31: 776–786.Google Scholar

Aguinis, H., and Kraiger, K. 2009. Benefits of training and development for individuals, teams, organizations, and society. Annual Review of Psychology 60: 451–74.Google Scholar

Anderson, E. W., Fornell, C., and Lehmann, D. R. 1994. Customer satisfaction, market share and profitability: Findings from Sweden. Journal of Marketing 58: 53–66.Google Scholar

Arthur, W. J., Bennett, W. J., Edens, P., Bell, S. T. 2003. Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied Psychology 88: 234–245.Google Scholar

Ballesteros, J. L., and De Saá, P. 2012. The influence of organisational context on training success in the restaurant industry. Service Industries Journal 32: 1265–1282.Google Scholar

Beck, J., Lalopa, J., and Hall, J. 2003. Insuring quality service: Training mystery shoppers. Journal of Human Resources in Hospitality and Tourism 2: 41–57.Google Scholar

Bell, B. S., and Kozlowski, S. W. J. 2008. Active learning: Effects of core training design elements on self-regulatory processes, learning, and adaptability. Journal of Applied Psychology 93: 296–316.Google Scholar

Bernhardt, K., Donthu, N., and Kennett, P. 2000. The relationship among customer satisfaction, employee satisfaction, and profitability: A longitudinal analysis. Journal of Business Research 47: 161–172.Google Scholar

Blume, B. D., Ford, J. K., Baldwin, T. T., and Huang, J. L. 2010 Transfer of training: A meta-analytic review. Journal of Management 36: 1065–1105.Google Scholar

Brown, K. G., and Sitzmann, T. 2011. Training and employee development for improved performance. In Zedeck, S., ed., APA Handbook of Industrial and Organizational Psychology, 2: 469–503. Washington, DC: American Psychological Association.Google Scholar

Brown, K. G., Charlier, S. D., and Pierotti, A. 2012. E-learning at work: Contributions of past research and suggestions for the future. International Review of Industrial and Organizational Psychology 27: 89–114.Google Scholar

Burke, L. A., and Hutchins, H. M. 2007. Training transfer: An integrative review. Human Resource Development Review 6: 263–296.Google Scholar

Butcher, K., Sparks, B., and McColl-Kennedy, J. 2009. Predictors of customer service training in hospitality firms. International Journal of Hospitality Management 28: 389–396.Google Scholar

Camp, R. R., Schulz, E., Vielhaber, M. W., and Wagner-Marsh, F. 2011. Human resource professionals’ perceptions of interviewer training. Journal of Managerial Issues 23: 250–268.Google Scholar

Chen, L-C., and Tseng, C-Y. 2012. Benefits of cross-functional training: Three departments of hotel line supervisors in Taiwan. Journal of Hospitality and Tourism Management 19: 1–8.CrossRefGoogle Scholar

Chiaburu, D. S. and Marinova, S. V. 2005. What predicts skill transfer? An exploratory study of goal orientation, training self-efficacy, and organizational supports. International Journal of Training and Development 9: 110–123.CrossRefGoogle Scholar

Chiang, C-F., Back, K-J., and Canter, D. D. 2005. The impact of employee training on job satisfaction and intention to stay in the hotel industry. Journal of Human Resources in Hospitality & Tourism 4: 99–118.Google Scholar

Choi, W., and Jacobs, R. L. 2011. Influence of formal learning, personal learning orientation, and supportive learning environment on informal learning. Human Resource Development Quarterly 22: 239–257.Google Scholar

Choi, Y., and Dickson, D. R. 2010. A case study into the benefits of management training programs: Impacts on hotel employee turnover and satisfaction level. Journal of Human Resources in Hospitality and Tourism 9: 103–116.Google Scholar

Christoph, R. T., Schoenfeld, Jr., G. A., and Tansky, J. W. 1998. Overcoming barriers to training utilizing technology: The influence of self-efficacy factors on multimedia-based training receptiveness. Human Resource Development Quarterly 9: 25–38.Google Scholar

Colquitt, J. A., LePine, J. A., and Noe, R. A. 2000. Toward an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research. Journal of Applied Psychology 85: 678–707.Google Scholar

Costen, W. M. and Salazar, J. 2011. The impact of training and development on employee job satisfaction, loyalty, and intent to stay in the lodging industry. Journal of Human Resources in Hospitality and Tourism 10: 273–284.Google Scholar

Cox, C., Burgess, S., Sellitto, C., and Buultjens, J. 2009. The roles of user-generated content in tourists’ travel planning behavior. Journal of Hospitality Marketing and Management 18: 743–764.Google Scholar

Doornbos, A. J., Simons, R. J., and Denessen, E. 2008. Relations between characteristics of workplace practices and types of informal work-related learning: A survey study among Dutch police. Human Resource Development Quarterly 19: 129–151.Google Scholar

Facteau, J. D., Dobbins, G. H., Russell, J. E. A., Ladd, R. T., and Kudisch, J. D. 1995. The influence of general perceptions of the training environment on pretraining motivation and perceived training transfer. Journal of Management 21: 1–25.Google Scholar

Fowlkes, J. E., Salas, E., Baker, D. P., Cannon-Bowers, J. A., and Stout, R. J. 2000. The utility of event-based knowledge elicitation. Human Factors 42: 24–35.Google Scholar

Frash, R., Antun, J. Kline, S., and Almanza, B. 2010. Like it! Learn it! Use it? Cornell Hospitality Quarterly 51: 398–414.Google Scholar

Frash, R., Kline, S., Almanza, B., and Antun, J. 2008. Support for a multi-level evaluation framework in hospitality training. Journal of Human Resources in Hospitality 7: 197–218.Google Scholar

Gultek, M. M., Dodd, T. H., and Guydosh, R.M. 2006. Attitudes towards wine-service training and its influence on restaurant wine sales. International Journal of Hospitality Management 25: 432–446.Google Scholar

Heskett, J. L., Sasser, Jr., W. E., and Schlesinger, L. A. 1997. The Service Profit Chain. New York: The Free Press.Google Scholar

Hinkin, T. R., and Tracey, J. B. 2010 What makes it so great? An analysis of HR practices among Fortune’s best companies in the hospitality and service segments. Cornell Hospitality Quarterly 51: 158–170.Google Scholar

Holton, E. F., III 2005. Holton’s evaluation model: New evidence and construct elaborations. Advances in Developing Human Resources 7: 37–54.Google Scholar

Kao, F-H., Cheng, B-S., Kuo, C-C., and Huang, M-P. 2014. Stressors, withdrawal, and sabotage in frontline employees: The moderating effects of caring and service climates. Journal of Occupational & Organizational Psychology 87: 755–780.Google Scholar

Keith, N., and Frese, M. 2008. Effectiveness of error management training: A meta-analysis. Journal of Applied Psychology 93: 59–69.Google Scholar

Kim, K., and Jogaratnam, G. 2010. Effects of individual and organizational factors on job satisfaction and intent to stay in the hotel industry. Journal of Human Resources in Hospitality and Tourism 9: 318–339.Google Scholar

Kozlowski, S. W. J., Brown, K. G., Weissbein, D. A., Cannon-Bowers, J., and Salas, E. 2000. A multi-level perspective on training effectiveness: Enhancing horizontal and vertical transfer. In Klein, K. J. and Kozlowski, S. W. J., eds., Multilevel Theory, Research, and Methods in Organizations, 157–210. San Francisco: Jossey-Bass.Google Scholar

Kraiger, K. 2002. Decision-based evaluation. In Kraiger, K. ed., Creating, Implementing, and Maintaining Effective Training and Development: State-of-the-Art Lessons for Practice, 331–375. San Francisco: Jossey-Bass.Google Scholar

Lam, C. S. 2011. Frontline employees’ informal learning and customer relationship skills in Macao casinos: An empirical study. UNLV Gaming Research and Review Journal 15: 35–57.Google Scholar

Lanier, D., Jackson, F. H., and Lanier, R. 2010. Job rotation as a leadership development tool. Consortium Journal of Hospitality and Tourism 14: 21–25.Google Scholar

Lema, J. D., and Agrusa, J. 2009. Relationship of WWW usage and employee learning in the casino industry. International Journal of Hospitality Management 28: 18–25.Google Scholar

Lundberg, C., and Mossberg, L. 2008. Learning by sharing: Waiters’ and bartenders’ experiences of service encounters. Journal of Foodservice 19: 44–52.Google Scholar

Magnini, V., and HoneycuttJr., E. D. 2005. Face recognition and name recall: Training implications for the hospitality industry. Cornell Hotel and Restaurant Administration Quarterly 46: 69–78.Google Scholar

Magnini, V. P. 2009. An exploratory investigation of the real-time training modes used by hotel expatriates. International Journal of Hospitality Management 28: 513–518.Google Scholar

Masadeh, M. 2013. Perspectives on foreign training: Middle managers in Jordan’s international hotel chains. European Journal of Tourism Research 6: 20–35.Google Scholar

Morgeson, F. P., and Campion, M. A. 1997. Social and cognitive sources of potential inaccuracy in job analysis. Journal of Applied Psychology 82: 627–655.Google Scholar

Noe, R. A., Clarke, A. D. M., and Klein, H. J. 2014. Learning in the twenty-first century workplace. Annual Review of Organizational Psychology and Organizational Behavior 1: 1–31.Google Scholar

Noe, R. A., Tews, M. J., and Marand, A. D. 2013. Individual differences and informal learning in the workplace. Journal of Vocational Behavior 83: 327–335.Google Scholar

O’Mahony, M., and Smyth, B. 2010. A classification-based view recommender. Knowledge-Based Systems 23: 323–329.Google Scholar

Reynolds, D., Rahman, I., and Bradetich, S. 2014. Hotel managers’ perceptions of the value of diversity training: An empirical investigation. International Journal of Contemporary Hospitality Management 26: 426–446.Google Scholar

Richman, W. L., and Quiñones, M. A. 1996. Task frequency rating accuracy: The effect of task engagement and experience. Journal of Applied Psychology 81: 512–524.Google Scholar

Ross, G. F. 2006. Ethical, career, organizational, and service values as predictors of hospitality traineeship interest. Tourism Culture and Communication 6: 121–136.Google Scholar

Rynes, S., and Rosen, B. 1995. A field survey of factors affecting the adoption and perceived success of diversity training. Personnel Psychology 48: 247–270.Google Scholar

Saks, A. M. and Gruman, J. A. 2017. Implications of positive psychology for learning and training. In K. G. Brown, ed., The Handbook of Workplace Training and Employee Development. New York: Cambridge University Press.Google Scholar

Salanova, M., Agut, S., and Peiro, J. M. 2005. Linking organizational resources and work engagement to employee performance and customer loyalty: The mediation of service climate. Journal of Applied Psychology 90: 1217–1227.Google Scholar

Salazar, J., Ashraf, H-R., Tcheng, M., and Antun, J. 2005. Food service employee satisfaction and motivation and the relationship with learning food safety. Journal of Culinary Science and Technology 4: 93–108.Google Scholar

Schlesinger, L. A., and Zornitsky, J. 1991. Job satisfaction, service capability, and customer satisfaction: An examination of linkages and management implications. Human Resource Planning 14: 141–149.Google Scholar

Schnieder, B., White, S. S., and Paul, M. C. 1998. Linking service climate and customer perceptions of service quality: Test of a causal model. Journal of Applied Psychology 83: 150–163.Google Scholar

Singh, D., Kim, Y-S., and Feinstein, A. H. 2011. Internet utilization as a medium for training employees in multi-unit restaurants. Journal of Foodservice Business Research 14: 122–145.Google Scholar

Sitzmann, T. 2011. A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Personnel Psychology 64: 489–528.Google Scholar

Sitzmann, T., Kraiger, K., Stewart, D. and Wisher, R. 2006. The comparative effectiveness of web-based and classroom instruction: A meta-analysis. Personnel Psychology 59: 623–664.Google Scholar

Sobaih, A. E. E. 2011. Half job-half training? Management perceptions of part-time employee training in the hospitality industry. Journal of Human Resources in Hospitality and Tourism 10: 400–420.Google Scholar

Tannenbaum, S. I., Beard, R., McNall, L. A., and Salas, E. 2010. Informal learning and development in organizations. In Kozlowski, S. W. J. and Salas, E., eds., Learning, Training, and Development in Organizations, 303–332. New York: Routledge.Google Scholar

Testa, M. R., and Sipe, L. 2012. Service-leadership competencies for hospitality and tourism management. International Journal of Hospitality Management 31: 648.658.Google Scholar

Tews, M. J., and Tracey, J. B. 2008. An empirical examination of interventions for enhancing the effectiveness of interpersonal skills training. Personnel Psychology 61: 375–401.Google Scholar

Tews, M. J., and Tracey, J. B. 2009. Helping managers help themselves. Cornell Hospitality Quarterly 50: 245–257.Google Scholar

Torres, E. N., Adler, H., Behnke, C., Miao, L., and Lehto, X. 2015. The use of consumer-generated feedback in the hotel industry: Current practices and their effects on quality. International Journal of Hospitality Tourism and Administration 16: 224–250.Google Scholar

Tracey, J. B. 2014. A review of human resources management research: The past 10 years and implications for moving forward. International Journal of Contemporary Hospitality Management 26: 679–705.Google Scholar

Tracey, J. B. and Cardenas, C. G. 1996. Training effectiveness: An empirical examination of factors outside the training context. Hospitality Research Journal 20: 113–123.Google Scholar

Tracey, J. B., and Tews, M. J. 2004. An empirical investigation of the relationships among climate, capabilities, and unit performance. Journal of Hospitality and Tourism Research 28: 298–312.Google Scholar

Tracey, J. B., Hinkin, T. R., Tannenbaum, S. I., and Mathieu, J. E. 2001. The influence of individual characteristics and the work environment on varying levels of training outcomes. Human Resource Development Quarterly 12: 5–23.Google Scholar

Tracey, J. B., Hinkin, T. R., Tran, T. L. B., Emigh, T., Kingra, M., Taylor, J., and Thorek, D. 2015. A field study of new employee training programs: Industry practices and strategic insights. Cornell Hospitality Quarterly 56: 345–354.Google Scholar

Úbeda-García, M., Marco-Lajara, B., Sabater-Sempere, V., and Garcia-Lillo, F. 2013. Does training influence organisational performance? Analysis of the Spanish hotel sector. European Journal of Training & Development 37: 380–413.Google Scholar

Vanderpool, C., and Way, S. A. 2013. Investigating work-family balance, job anxiety, and turnover intentions as predictors of health care and senior services customer-contact employee voluntary turnover. Cornell Hospitality Quarterly 54: 149–160.Google Scholar

Warr, P., and Bunce, D. 1995. Trainee characteristics and the outcomes of open learning. Personnel Psychology 48: 347–375.Google Scholar

Way, S. A., Tracey, J. B., Fay, C. H., Wright, P., Snell, S.A., Chang, S., and Gong, Y. 2015. Validation of a multi-dimensional HR flexibility measure. Journal of Management 41: 1098–1131.Google Scholar

Werner, J. 2017. Training from the perspective of human resource development and industrial and organizational psychology: Common past, parallel paths – Going where? In K. G. Brown, ed., The Handbook of Workplace Training and Employee Development. New York: Cambridge University Press.Google Scholar

Wei-Tang, T. H., Martin, L., and Yeh, Y. R. 2002. Cross-cultural impact and learning needs for expatriate hotel employees in Taiwan lodging industry. Journal of Human Resources in Hospitality and Tourism 1: 31–46.Google Scholar

Wirtz, J., Tambyah, S. K., and Mattila, A. S. 2010. Organizational learning from customer feedback received by service employees. Journal of Service Management 21: 363–387.Google Scholar

Wright, P. M., and Snell, S. A. 1998. Toward a unifying framework for exploring fit and flexibility in strategic human resource management. Academy of Management Review 23: 756–772.Google Scholar

Zakrzewski, C. S., Sammons, G., and Feinstein, H. 2005. A new approach to CAI: Online applications for procedural based activities. Journal of Hospitality and Tourism Education 17: 47–54.Google Scholar

Zhang, L. Cai, L. A., and Liu, W-L. 2002. On-job training: A critical human resources challenge in China’s hotel industry. Journal of Human Resources in Hospitality and Tourism 1: 91–101.Google Scholar

Zhao, X., and Namasivayam, K. 2009. Posttraining self-efficacy, job involvement, and training effectiveness in the hospitality industry. Journal of Human Resources in Hospitality and Tourism 8: 137–152.Google Scholar

70:20:10 Forum. n.d. The 70:20:10 Framework. https://www.702010forum.com/about-702010-framework (accessed April 11, 2016).Google Scholar

ArthurJr., W., BennettJr., W., Edens, P. S., and Bell, S. T. 2008. Effectiveness of training in organizations: A meta-analysis of design and evaluation features. Journal of Applied psychology 88(2): 234.Google Scholar

Bandura, A. 1994. Self-Efficacy. New York: John Wiley and Sons.Google Scholar

Beinhart, S., and Smith, P. 1998. Research Report No. 49: National Adult Learning Survey 1997. Sudbury, UK Department for Education and Employment.Google Scholar

Bélanger, P., and Robitaille, M. 2008. A Portrait of Work-Related Learning in Quebec. Ottawa, ON: Canadian Council on Learning, Work and Learning Knowledge Centre.Google Scholar

Berry, L. L., Carbone, L. P., and Haeckel, S. H. 2002. Managing the total customer experience. MIT Sloan Management Review 43(3): 85.Google Scholar

Blomqvist, I., Niemi, H. and Ruuskanen, T. 1998. Participation in Adult Education and Training in Finland 1995. Helsinki: Statistics Finland.Google Scholar

Brockett, R., and Hiemstra, R. 1991. Self-Direction in Adult Education: Perspectives on Theory, Research and Practice. New York: Routledge.Google Scholar

Brookfield, S. 1981. The adult education learning iceberg. Adult Education (UK) 54(2): 110–118.Google Scholar

Brown, K. G., Charlier, S. D., and Pierotti, A. 2012. e-Learning in work organizations: Contributions of past research and suggestions for the future. In Hodgkinson, G. P. and Ford, J. K., eds., International Review of Industrial and Organizational Psychology, 27: 89–114. Chichester, UK: John Wiley and Sons.Google Scholar

Burke, L. A. and Hutchins, H. M. 2007. Training transfer: An integrative literature review. Human Resource Development Review 6(3): 263–296.Google Scholar

Cappelli, P. 2012. Why Good People Can’t Get Jobs: The Skills Gap and What Companies Can Do About It. Philadelphia: Wharton Digital Press.Google Scholar

Carliner, S. 2012. Informal Learning Basics. Alexandria, VA: ASTD Press.Google Scholar

Carliner, S., and Bakir, I. 2010. Trends in spending on training: an analysis of the 1982 through 2008 training annual industry reports. Performance Improvement Quarterly 23(3): 77–105.Google Scholar

Carliner, S., and Bernard, C. 2011. An integrative review of literature on the perceptions of HRD. Proceedings of the 2011 Academy of Human Resource Development Research Conference in the Americas. St Paul, MN: Academy of Human Resource Development.Google Scholar

Carliner, S., and Price, D. W. 2015. What’s in a name? Training matters, Training July/August: 56–58.Google Scholar

Catanach, J. 2013. Case study of an award-winning program: Best deployment of a hosted LMS. Sydney: LearnX Australia.Google Scholar

Clark, R. C., and Mayer, R. E. 2016. E-learning and the Science of Instruction: Proven Guidelines for Consumers and Designers of Multimedia Learning. New York: John Wiley and Sons.Google Scholar

Colley, H., Hodkinson, P., and Malcolm, J. 2003. Informality and Formality in Learning: A Report for the Learning and Skills Research Centre. London: Learning and Skills Research Centre.Google Scholar

Cross, J. n.d. What is informal learning? Informal Learning Blog, http://www.informl.com/the-informal-learning-page (accessed September 30, 2015).Google Scholar

Cross, J. 2007. Informal Learning: Rediscovering the Natural Pathways that Inspire Innovation and Performance. San Francisco: Pfeiffer.Google Scholar

Cross, J. 2011. Informal Learning: Rediscovering the Natural Pathways That Inspire Innovation and Performance. New York: John Wiley and Sons.Google Scholar

Csikzentmihalyi, M., and Hermanson, K. 1995. Intrinsic motivation in museums: What makes visitors want to learn? Museum News 74(3): 35–37 and 59–62.Google Scholar

Dale, M., and Bell, J. 1999. Informal Learning in the Workplace. London: Department for Education and Employment.Google Scholar

De Bruyckere, P., Kirschner, P. A., and Hulshof, C. D. 2015. Urban Myths about Learning and Education. London: Academic Press.Google Scholar

Downing, J. 2007. Using customer contact centers to measure the effectiveness of online help systems. Technical Communication 54(2): 201–209.Google Scholar

Driscoll, M., and Carliner, S. 2005. Advanced Web-Based Training Strategies: Unlocking Instructionally Sound Online Learning. New York: John Wiley and Sons.Google Scholar

Ellinger, A. D., and Bostrom, R. P. 1999. Managerial coaching behaviors in learning organizations. Journal of Management Development 18(9): 752–771.Google Scholar

Eraut, M. 2000. Non-formal learning and tacit knowledge in professional work. British Journal of Educational Psychology 70(1): 113–136.Google Scholar

Eraut, M. 2007. Learning from other people in the workplace. Oxford Review of Education 33(4): 403–422.Google Scholar

Falk, J. H., and Dierking, L. 2000. Learning from Museums: Visitor Experiences and the Making of Meaning. Walnut Creek, CA: AltaMira Press.Google Scholar

Falk, J. H., and Dierking, L. D. 2012. Museum Experience Revisited. New York: Taylor & Francis.Google Scholar

Gery, G. 1991. Electronic Performance Support Systems. Tolland, MA: Gery Performance Press.Google Scholar

Gery, G. 1995. Attributes and behaviors of performance-centered systems. Performance Improvement Quarterly 8(1): 47–93.Google Scholar

Gery, G. 2002. Task support, reference, instruction, or collaboration? Factors in determining electronic learning and support options. Technical Communication 49(4): 420–427.Google Scholar

Gibbons, M. 2002. The Self-Directed Learning Handbook. San Francisco: Jossey-Bass.Google Scholar

Grant Wofford, M., Ellinger, A. D., and Watkins, K. E. 2013. Learning on the fly: Exploring the informal learning process of aviation instructors. Journal of Workplace Learning 25(2): 79–97.Google Scholar

Hale, J. 2011. Performance-based Certification: How to Design a Valid, Defensible, Cost-effective Program. New York: John Wiley & Sons.Google Scholar

Hall, C., and Cotsman, S. 2015. 2015 Learning and Development Outlook. Ottawa, ON: Conference Board of Canada.Google Scholar

Hughes, P. D., and Campbell, A. 2009. Learning and Development Outlook 2009: Learning in Tough Times. Ottawa, ON: The Conference Board of CanadaGoogle Scholar

Hughes, P. D., and Grant, M. 2007. 2007 Learning and Development Outlook. Ottawa, ON: Conference Board of Canada.Google Scholar

International Coach Federation. n.d. What is professional coaching, Coaching FAQs. https://www.coachfederation.org/need/landing.cfm?ItemNumber=978&navItemNumber=567 (accessed August 23, 2016).Google Scholar

Laiken, M., Edge, K., Friedman, S., and West, K. 2008. Formalizing the informal: From informal to organizational learning in the post-industrial workplace. In Church, K. et al., eds., Learning through Community: Exploring Participatory Practices, 187–204. Dordrecht, The Netherlands: Springer.Google Scholar

Lavis, C. 2011. Learning and Development Outlook 2011: Are Organizations Ready for Learning 2.0. Ottawa, ON: Conference Board of Canada.Google Scholar

Leigh, D., and Watkins, R. 2005. E-learner success: Validating a self-assessment of learner readiness for online training. In Carliner, S. and Sugrue, B., eds., Proceedings of the 2005 ASTD Research-to-Practice Conference-in-a-Conference. Alexandria, VA: ASTD Press.Google Scholar

Livingstone, D. 2010. The Relationship between Workers’ Practical Knowledge and Their Job Requirements: Findings of the 1998, 2004 and 2010 National Surveys of Work and Lifelong Learning. Canadian Society for Training and Development Conference. Toronto, November 17.Google Scholar

Livingstone, D. W. 2001. NALL Working Paper #21: Adults’ Informal Learning: Definitions, Findings, Gaps, and Future Research. Toronto: Ontario Institute for Studies in Education.Google Scholar

Livingstone, D. W. 2015. Lifelong Learning in Paid and Unpaid Work: Survey and Case Study Findings. New York: Routledge.Google Scholar

Livingstone, D. W., and Scholtz, A. 2006. Work and lifelong learning in Canada: Basic findings of the 2004 WALL survey. Toronto: Centre for the Study of Education and Work, and the Ontario Institute for Studies in Education at the University of Toronto.Google Scholar

Livingstone, D. W., Hart, D., and Davie, L. E. 1997. Public Attitudes Toward Education in Ontario 1996: Eleventh OISE/UT Survey. Toronto: University of Toronto Press.Google Scholar

Livingstone, D. W., Hart, D., and Davie, L. E. 1999. Public Attitudes Toward Education in Ontario 1998: Twelfth OISE/UT Survey. Toronto: University of Toronto Press.Google Scholar

Lombardo, M. M., and Eichinger, R. W. 2000. The Career Architect Development Planner. Minneapolis, MN: Lominger Inc.Google Scholar

Malcolm, J., Hodkinson, P., and Colley, H. 2003. Informality and Formality in Learning: A Report for the Learning and Skills Research Centre. London: Learning and Skills Research Centre.Google Scholar

Marsick, V. J. 2009. Toward a unifying framework to support informal learning theory, research and practice. Journal of Workplace Learning 21(4): 265–275.Google Scholar

Marsick, V. J., and Watkins, K. 1990. Informal and Incidental Learning in the Workplace. London: Routledge.Google Scholar

Marsick, V. J., and Watkins, K. E. 2001. Informal and incidental learning. In S. B. Merriam, , ed., The New Update on Adult Learning Theory. San Francisco: Jossey-Bass.Google Scholar

Marsick, V. J., and Watkins, K. 2011. Pursuing research in organizations that is useful to practice. Academy of Human Resource Development Research Conference in the Americas, Schaumberg, Illinois.Google Scholar

Marsick, V. J., and Watkins, K. 2015. Informal and Incidental Learning in the Workplace (Routledge Revivals). New York: Routledge.Google Scholar

Meyer, C., and Schwager, A. 2007. Understanding customer experience. Harvard Business Review, February.Google Scholar

Millar, R. 2008. Plenary: Informal learning in the workplace. Third annual symposium of the Work and Learning Knowledge Centre. Work and Learning Knowledge Centre of the Canadian Council on Learning. Ottawa, ON.Google Scholar

Miller, L. 2014. 2014 ASTD State of the Industry Report. Alexandria, VA: ASTD Press.Google Scholar

NALL. 1998. Lifelong Learning Profiles: General summary of findings from the first Canadian survey of informal learning. http://www.nall.ca. (accessed May 12, 2017).Google Scholar

Nielsen, J. 2016. AlertBox. https://www.nngroup.com/articles/author/jakob-nielsen (accessed September 21, 2016).Google Scholar

Penland, P. 1977. Self-Planned Learning in America. Pittsburgh, PA: University of Pittsburgh.Google Scholar

Poell, R., Chivers, G. E., Van Der Krogt, F. J. and Wildemeersc, D. A. 2000. Learning-network theory: Organizing the dynamic relationships between learning and work. Management Learning 31(1): 25–49.Google Scholar

Rabin, R. 2014. Blended Learning for Leadership: The CCL Approach. Greensboro, NC: Center for Creative Leadership. http://insights.ccl.org/wp-content/uploads/2015/04/BlendedLearningLeadership.pdf (accessed September 21, 2016).Google Scholar

Ribeiro, O. 2015. Becoming a clinical educator: An exploration of what clinical educators do and how they prepare to teach in a healthcare setting. PhD thesis, Montreal, QC: Concordia University.Google Scholar

Redish, J. 2012. Letting Go of the Words: Writing Web Content That Works. Burlington, MA: Morgan Kaufmann.Google Scholar

Schulz, M., and Rosznagel, C. S. 2010. Informal workplace learning: An exploration of age differences in learning competence. Learning and Instruction 20(5): 383–399.Google Scholar

Sitzmann, T., Ely, K., Brown, K. G., and Bauer, K. N. 2010. Self-assessment of knowledge: A cognitive learning or affective measure? Academy of Management Learning and Education 9(2): 169–191.Google Scholar

Sleight, D. 1993. A developmental history of training in the United States and Europe. https://msu.edu/~sleightd/trainhst.html (accessed August 23, 2016).Google Scholar

Spencer, B. 2008. Have we got an adult education model for PLAR? Online Proceedings of the Canadian Association for the Study of Adult Education (CASAE). http://auspace.athabascau.ca/handle/2149/1794 (accessed May 12, 2017).Google Scholar

Statistics Canada. 1997. Adult Education and Training in Canada: Report of the 1994 Adult Education and Training Survey. Ottawa, ON: Statistics Canada.Google Scholar

Tessmer, M. 1993. Planning and Conducting Formative Evaluations: Improving the Quality of Education and Training. New York: Psychology Press.Google Scholar

Tough, A. 1971. The Adult’s Learning Projects. Toronto, ON: OISE Press.Google Scholar

Tough, A. 1978. Major learning efforts: Recent research and future directions. Adult Education Quarterly 28(4): 250–263.Google Scholar

Wasserman, M. E., and Fisher, S. L. 2017. One (lesson) for the road? What we know (and don’t know) about mobile learning. In K. G. Brown, ed., The Handbook of Workplace Training and Employee Development. New York: Cambridge University Press.Google Scholar

Wenger, E. 2000. Communities of Practice: Learning, Meaning, and Identity. Cambridge: Cambridge University Press.Google Scholar

Westbrook, T. S., and Veale, J. R. 2001. Work-related learning as a core value: An Iowa perspective. Human Resource Development Quarterly 12(3): 301–317.Google Scholar

Wihak, C., and Hall, G. 2011. Work-Related Informal Learning: Research and Practice in the Canadian Context. Ottawa, ON: Canadian Council on Learning.Google Scholar

Wihak, C., Hall, G., Bratton, J., Warkentin, L., Wihak, L. and MacPherson, S. 2008. Work-Related Informal Learning: Research and Practice in the Canadian Context. Ottawa, ON: Work and Learning Knowledge Centre of the Canadian Centre for Learning.Google Scholar

Zikopoulos, P., and Eaton, C. 2011. Understanding Big Data: Analytics for Enterprise Class Hadoop and Streaming Data. New York: McGraw-Hill.Google Scholar

Agnihothri, S. R., Mishra, A. K., and Simmons, D. E. 2003. Workforce cross-training decisions in field service systems with two job types. Journal of the Operational Research Society 54(4):410–418.Google Scholar

Ahn, H.-S., Righter, R., and Shanthikumar, J. G. 2005. Staffing decisions for heterogeneous workers with turnover. Mathematical Methods of Operations Research 62(3):499–514.Google Scholar

Allport, A., Styles, E. A., and Hsieh, S. 1994. Shifting intentional set: Exploring the dynamic control of tasks. In Umilta, C. and Moscovitch, M., eds., Attention and Performance XV: Conscious and Unconscious Information Processing, 421–452. Cambridge, MA: MIT Press.Google Scholar

Anzanello, M. J., and Fogliatto, F. S. 2011. Learning curve models and applications: Literature review and research directions. International Journal of Industrial Ergonomics 41(5): 573–583.Google Scholar

Aral, S., Brynjolfsson, E., and Van Alstyne, M. 2012. Information, technology, and information worker productivity. Information Systems Research 23(3-part-2): 849–867.Google Scholar

Arlotto, A., Chick, S. E., and Gans, N. 2014. Optimal hiring and retention policies for heterogenous workers who learn. Management Science 60(1): 110–129.Google Scholar

Armbruster, D., Gel, E. S., and Murakami, J. 2007. Bucket brigades with worker learning. European Journal of Operational Research 176(1):264–274.Google Scholar

Attia, E.-A., Duquenne, P., and Le-Lann, J.-M. 2014. Considering skills evolutions in multi-skilled workforce allocation with flexible working hours. International Journal of Production Research 52(15): 4548–4573.Google Scholar

Badiru, A. B. 1995. Multivariate analysis of the effect of learning and forgetting on product quality. The International Journal of Production Research 33(3):777–794.Google Scholar

Bailey, C. D. 1989. Forgetting and the learning curve: A laboratory study. Management Science 35(3):340–352.Google Scholar

Batt, R. J., and Terwiesch, C. 2012. Doctors under load: An empirical study of service time as a function of census. https://opimweb.wharton.upenn.edu/files/?whdmsaction=public:main.file\&fileID=5133.Google Scholar

Bentefouet, F., and Nembhard, D. A. 2013. Optimal flow-line conditions with worker variability. International Journal of Production Economics 141(2):675–684.Google Scholar

Bersin, J. 2013. The datafication of human resources. Forbes.com, July 19.Google Scholar

Bevis, F., Finniear, C., and Towill, D. 1970. Prediction of operator performance during learning of repetitive tasks. International Journal of Production Research 8(4):293–305.Google Scholar

Bianco, F. J., Cronin, A. M., Klein, E. A., Pontes, E. E., Scardino, P. T., and Vickers, A. J. 2010. Fellowship training as a modifier of the surgical learning curve. Academic Medicine: Journal of the Association of American Medical Colleges 85(5):863–868.Google Scholar

Block, L. 2015. Work Rules! New York: Twelve.Google Scholar

Blume, B. D., Ford, J. K., Baldwin, T. T., and Huang, J. L. 2010. Transfer of training: A meta-analytic review. Journal of Management 36(4):1065–1105.Google Scholar

Bokhorst, J., and Gaalman, G. 2009. Cross-training workers in dual resource constrained systems with heterogeneous processing times. International Journal of Production Research 47(22): 6333–6356.Google Scholar

Brown, L., Gans, N., Mandelbaum, A., Sakov, A., Shen, H., Zeltyn, S., and Zhao, S. 2005. Statistical analysis of a telephone call center. Journal of the American Statistical Association 100(469): 36–50.Google Scholar

Bukchin, J., Luquer, R., and Shtub, A. 2002. Learning in tele-operations. IIE Transactions 34(3):245–252.Google Scholar

Buzacott, J. 2002. The impact of worker differences on production system output. International Journal of Production Economics 78(1):37–44.Google Scholar

Cachon, G., and Terweisch, C. 2012. Matching Supply with Demand, 3rd ed. New York: McGraw-Hill Education.Google Scholar

Campbell, G. M. 2010. A two-stage stochastic program for scheduling and allocating cross-trained workers. Journal of the Operational Research Society 62(6): 1038–1047.Google Scholar

Campbell, G. M., and Diaby, M. 2002. Development and evaluation of an assignment heuristic for allocating cross-trained workers. European Journal of Operational Research 138(1): 9–20.Google Scholar

Chen, X., Thomas, B. W., and Hewitt, M. 2015. The technician routing problem with experience-based service times. http://myweb.uiowa.edu/bthoa/iowa/Research.html (accessed August 17, 2017).Google Scholar

Cordeau, J.-F., Laporte, G., Pasin, F., and Ropke, S. 2010. Scheduling technicians and tasks in a telecommunications company. Journal of Scheduling 13(4): 393–409.Google Scholar

Corominas, A., Olivella, J., and Pastor, R. 2010. A model for the assignment of a set of tasks when work performance depends on experience of all tasks involved. International Journal of Production Economics 126(2): 335–340.Google Scholar

Dar-El, E. M. 2000. Human Learning: From Learning Curves to Learning Organizations. Boston, MA: Kluwer Academic Publishers.Google Scholar

Deming, W. E. 1982. Quality, Productivity, and Competitive Position. Boston, MA: Massachusetts Institute of Technology, Center for Advanced Engineering Study.Google Scholar

Detert, J. R., Treviño, L. K., Burris, E. R., and Andiappan, M. 2007. Managerial modes of influence and counterproductivity in organizations: A longitudinal business-unit-level investigation. Journal of Applied Psychology 92(4): 993–1005.Google Scholar

Donin, O., Feigin, P. D., Mandelbaum, A., Zeltyn, S., Trofimov, V., Ishay, E., Khudiakov, P., and Nadjharov, E. 2006. DataMOCCA: DATA model for call center analysis. Technical report 4.1., Tel Aviv, Israel: Industrial Engineering and Management, Technion University.Google Scholar

Eitzen, G., Panton, D., and Mills, G. 2004. Multi-skilled workforce optimisation. Annals of Operations Research 127(1–4): 359–372.Google Scholar

Fine, C. H. 1986. Quality improvement and learning in production systems. Management Science 10: 1301–1315.Google Scholar

Firat, M., and Hurkens, C. A. J. 2011. An improved MIP-based approach for a multi-skill workforce scheduling problem. Journal of Scheduling 15: 363–380.Google Scholar

Fowler, J., Wirojanagud, P., and Gel, E. 2008. Heuristics for workforce planning with worker differences. European Journal of Operational Research 190(3): 724–740.Google Scholar

Gans, N., and Zhou, Y.-P. 2002. Managing learning and turnover in employee staffing. Operations Research 50(6): 991–1006.Google Scholar

Gans, N., Koole, G., and Mandelbaum, A. 2003. Commissioned paper: Telephone call centers: Tutorial, review, and research prospects. Manufacturing and Service Operations Management 5(2): 79–141.Google Scholar

Gans, N., Liu, N., Mandelbaum, A., Shen, H., and Han, Ye. 2010. Service times in call centers: Agent heterogeneity and learning with some. In Berger, J. O., Cai, T. T., and Johnstone, I. M., eds., Borrowing Strength: Theory Powering Applications – A Festschrift for Lawrence D. Brown, 6: 99–123. Beachwood, OH: Institute of Mathematical Statistics.Google Scholar

Greeno, J. G., Smith, D. R., and Sternberg, R. J. 1993. Transfer of situated transfer of situated learning. In Detterman, D. K. and Sternberg, R. J., eds., Transfer on Trial: Intelligence, Cognition, and Instruction, 99–167. New York: Ablex.Google Scholar

Gutjahr, W. J., Katzensteiner, S., Reiter, P., Stummer, C., and Denk, M. 2008. Competence-driven project portfolio selection, scheduling and staff assignment. Central European Journal of Operations Research 16(3): 281–306.Google Scholar

Heimerl, C., and Kolisch, R. 2009. Scheduling and staffing multiple projects with a multi-skilled workforce. OR Spectrum 32(2): 343–368.Google Scholar

Heimerl, C., and Kolisch, R. 2010. Work assignment to and qualification of multi-skilled human resources under knowledge depreciation and company skill level targets. International Journal of Production Research 48(13): 3759–3781.Google Scholar

Hendrickson, G., and Schroeder, W. B. 1941. Transfer of training in learning to hit a submerged target. Journal of Educational Psychology 32(3): 205–213.Google Scholar

Hewitt, M., Chacosky, A., Grasman, S., and Thomas, B. W. 2015. Integer programming techniques for solving non-linear workforce planning models with learning. European Journal of Operational Research 242(3): 942–950.Google Scholar

Hopp, W., and Van Oyen, M P. 2004. Agile workforce evaluation: A framework for cross- training and coordination. IIE Transactions 36(10): 919–940.Google Scholar

Hopp, W. J., Tekin, E., and Van Oyen, M. P. 2004. Benefits of skill chaining in serial production lines with cross-trained workers. Management Science 50(1): 83–98.Google Scholar

Huang, H.-C., Lee, L.-H., Song, H., and Thomas Eck, B. 2009. SimMan – A simulation model for workforce capacity planning. Computers and Operations Research 36(8): 2490–2497.Google Scholar

Hunter, J. E., Schmidt, F. L., and Judiesch, M. K. 1990. Individual differences in output variability as a function of job complexity. Journal of Applied Psychology 75(1): 28–42.Google Scholar

Jaber, M. Y. 2006. Lot sizing for an imperfect production process with quality corrective interruptions and improvements, and reduction in setups. Computers and Industrial Engineering 51(4): 781–790.Google Scholar

Jaber, M. Y., and Bonney, M. 2003. Lot sizing with learning and forgetting in set-ups and in product quality. International Journal of Production Economics 83: 95–111.Google Scholar

Jaber, M. Y., and Givi, Z. S. 2014. Imperfect production process with learning and forgetting effects. Computational Management Science 12(1): 129–152.Google Scholar

Jaber, M. Y., and Guiffrida, A. L. 2004. Learning curves for processes generating defects requiring reworks. European Journal of Operational Research 159(3): 663–672.Google Scholar

Jaber, M. Y., and Sikström, S. 2004. A numerical comparison of three potential learning and forgetting models. International Journal of Production Economics 92(3): 281–294.Google Scholar

Jordan, W. C., and Graves, S. C. 1995. Principles on the benefits of manufacturing process flexibility. Management Science 41(February): 577–594.Google Scholar

Judd, C. H. 1908. The relation of special training to general intelligence. Educational Review 36: 28–42.Google Scholar

Kaminsky, J. A., and Sloutsky, V. M. 2011. Representation and transfer of abstract mathematical concepts. In Reyna, V. F., ed., The Adolescent Brain: Learning, Reasoning, and Decision Making, 67–93. Washington, DC: American Psychological Association.Google Scholar

KC, D. S. 2014. Does multitasking improve performance? Evidence from the emergency department. Manufacturing and Service Operations Management 16(2): 168–183.Google Scholar

Kim, S., and Nembhard, D. A. 2010. Cross-trained staffing levels with heterogeneous learning/ forgetting. IEEE Transactions on Engineering Management 57(4): 560–574.Google Scholar

Kovacs, A. A., Parragh, S. N., Doerner, K. F., and Hartl, R. F. 2011. Adaptive large neighborhood search for service technician routing and scheduling problems. Journal of Scheduling 15 (5): 579–600.Google Scholar

Kuntz, L., Mennicken, R., and Scholtes, S. 2014. Stress on the ward: Evidence of safety tipping points in hospitals. Management Science 61(4): 754–771.Google Scholar

Lapre, A. S., Mukherjee, , and Van Wassenhove, L. N. 2000. Behind the learning curve: Linking learning activities to waste reduction. Management Science 46(5): 597–611.Google Scholar

Levy, F. K. 1965. Adaptation in the production process. Management Science 11(6): B136–B154.Google Scholar

Lim, D. H., and Johnson, S. D. 2002. Trainee perceptions of factors that influence learning transfer. International Journal of Training and Development 6(1): 36–48.Google Scholar

Lohr, S. 2013. Big data, trying to build better workers. The New York Times, BU4.Google Scholar

Marlin Steel. 2015. How cross-training drives employee engagement in manufacturing jobs. https://www.marlinwire.com/blog/how-cross-training-drives-employee-engagement-in-manufacturing-jobs (accessed September 30, 2015).Google Scholar

Mazur, J. E., and Hastie, R. 1978. Learning as accumulation: A reexamination of the learning curve. Psychological Bulletin 85(6): 1256–1274.Google Scholar

McDonald, T., Ellis, K. P., Van Aken, E. M., and Koelling, C. P. 2009. Development and application of a worker assignment model to evaluate a lean manufacturing cell. International Journal of Production Research 47(9): 2427–2447.Google Scholar

Nembhard, D., and Uzumeri, M. 2000a. An individual-based description of learning within an organization. IEEE Transactions on Engineering Management 47(3): 370–378.Google Scholar

Nembhard, D., and Uzumeri, M. V. 2000b. Experiential learning and forgetting for manual and cognitive tasks. International Journal of Industrial Ergonomics 25(4): 315–326.Google Scholar

Nembhard, D. A. 2001. Heuristic approach for assigning workers to tasks based on individual learning rates. International Journal of Production Research 39(9): 1955–1968.Google Scholar

Nembhard, D. A., and Bentefouet, F. 2012. Parallel system scheduling with general worker learning and forgetting. International Journal of Production Economics 139(2): 533–542.Google Scholar

Nembhard, D. A., and Bentefouet, F. 2014. Selection policies for a multifunctional workforce. International Journal of Production Research 52(16): 4785–4802.Google Scholar

Nembhard, D. A., and Bentefouet, F. 2015. Selection, grouping, and assignment policies with learning-by-doing and knowledge transfer. Computers and Industrial Engineering 79: 175–187.Google Scholar

Nembhard, D. A., and Norman, B. A. 2007. Cross training in production systems with human learning and forgetting. In Nembhard, D. A., ed., Workforce Cross Training, 111–129. Boca Raton, FL: CRC Press.Google Scholar