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6 - Managing Key Customers

Published online by Cambridge University Press:  26 October 2011

Vivek Mehrotra
Affiliation:
Corporate trainer
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Summary

As mentioned earlier, 80% of the sales are contributed by 20% of the customers, and the remaining 80% customers contribute to just 20% of any territory's sales. While updating the list of doctors, your team members should identify the 20% customers. The performance of a territory largely depends upon how well your team members can persuade these doctors to generate prescriptions.

Advantages of Meeting VIP Doctors

To ensure continuous achievement of objectives

Once the VIP doctors of any territory start extending their support, the achievement of objectives will never be a problem. These VIP doctors alone will complete 80% of the task.

To cash in on trendsetters

Being the most important doctors of the territory these doctors would have a good reputation not only in the local towns but also in the nearby areas. Once they start prescribing the product/s, the other doctors of these areas too will follow his prescriptions. This will give additional opportunities for business.

To ensure the optimum utilisation of resources

You know already that 80% of sales come from 20% of customers. If this 20% of doctors are given special attention in terms of time, efforts and inputs, it will be reciprocated by an increased support from them.

To ensure continuous support

In case one of your team members is promoted or transferred, till the time a new person is appointed these VIP doctors (if covered regularly in the past) may sustain the sales of the territory at a particular level.

Type
Chapter
Information
Publisher: Foundation Books
Print publication year: 2007

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  • Managing Key Customers
  • Vivek Mehrotra, Corporate trainer
  • Book: Essentials of Pharmaceutical Sales Management
  • Online publication: 26 October 2011
  • Chapter DOI: https://doi.org/10.1017/UPO9788175968325.007
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  • Managing Key Customers
  • Vivek Mehrotra, Corporate trainer
  • Book: Essentials of Pharmaceutical Sales Management
  • Online publication: 26 October 2011
  • Chapter DOI: https://doi.org/10.1017/UPO9788175968325.007
Available formats
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Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Managing Key Customers
  • Vivek Mehrotra, Corporate trainer
  • Book: Essentials of Pharmaceutical Sales Management
  • Online publication: 26 October 2011
  • Chapter DOI: https://doi.org/10.1017/UPO9788175968325.007
Available formats
×