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7 - Ties

Cohesion versus Contestation

Published online by Cambridge University Press:  28 September 2023

Jori P. Kalkman
Affiliation:
Netherlands Defense Academy
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Summary

Frontline crisis teams are typically very cohesive, characterized by strong bonds between members. Cohesion ensures that team members look out for each other in dangerous work environments, operate resiliently in crisis contexts, and can rapidly coordinate in stressful situations. This explains why many crisis organizations are total institutions. Yet, cohesion may also produce dysfunctional group dynamics, as open debate about the crisis and the required response is avoided. Contestation in crisis teams is often deplored and might escalate into conflict, but it does ensure a thorough analysis of the situation from diverse viewpoints and thus facilitates the adoption of a well-considered, mindful response. The simultaneous need for cohesion and contestation creates a dilemma. To deal with this dilemma, it is important to note that team tensions are varied. Crisis organizations, particularly those with complex tasks, can pursue task-related contestation, while upholding relationship-related cohesion. This requires an investment in mutual trust and respect, so that team develops a safe space for open interactions without risking hostility or disintegration.

Type
Chapter
Information
Frontline Crisis Response
Operational Dilemmas in Emergency Services, Armed Forces, and Humanitarian Organizations
, pp. 100 - 117
Publisher: Cambridge University Press
Print publication year: 2023

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  • Ties
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
  • Chapter DOI: https://doi.org/10.1017/9781009262170.007
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  • Ties
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
  • Chapter DOI: https://doi.org/10.1017/9781009262170.007
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Ties
  • Jori P. Kalkman, Netherlands Defense Academy
  • Book: Frontline Crisis Response
  • Online publication: 28 September 2023
  • Chapter DOI: https://doi.org/10.1017/9781009262170.007
Available formats
×