Book contents
- Frontmatter
- Contents
- Contributors
- Foreword
- Preface
- Acknowledgements
- Section 1 Core knowledge
- Section 2 Core skills
- Section 3 Important bodies
- Section 4 Information, evidence and research
- Section 5 Money
- Section 6 NHS structures
- Section 7 Operations
- Section 8 Safety and quality
- Chapter 42 Patient safety
- Chapter 43 Recent disasters in healthcare in England
- Chapter 44 Litigation
- Chapter 45 Clinical governance
- Chapter 46 Risk management
- Chapter 47 Ensuring quality
- Chapter 48 Quality indicators
- Chapter 49 Patient feedback
- Section 9 Staff issues
- Index
Chapter 49 - Patient feedback
Published online by Cambridge University Press: 05 March 2012
- Frontmatter
- Contents
- Contributors
- Foreword
- Preface
- Acknowledgements
- Section 1 Core knowledge
- Section 2 Core skills
- Section 3 Important bodies
- Section 4 Information, evidence and research
- Section 5 Money
- Section 6 NHS structures
- Section 7 Operations
- Section 8 Safety and quality
- Chapter 42 Patient safety
- Chapter 43 Recent disasters in healthcare in England
- Chapter 44 Litigation
- Chapter 45 Clinical governance
- Chapter 46 Risk management
- Chapter 47 Ensuring quality
- Chapter 48 Quality indicators
- Chapter 49 Patient feedback
- Section 9 Staff issues
- Index
Summary
In the commercial world, businesses that follow the mantra ‘customer is king’ are more successful. These collect feedback from customers and respond to meet their needs. In the public sector satisfying the voter is vital for government and they need to ensure health and other services are responsive to the needs of users.
National survey
The NHS conducts an annual survey of a subset of patients admitted to hospital each August. This provides feedback to the hospital and allows the government to compare the services provided by hospitals. Different sections of the survey focus on different aspects of care. For example, doctors are often criticized for failing to communicate properly with patients and failing to involve them in the decisions about their care.
- Type
- Chapter
- Information
- Management Essentials for Doctors , pp. 156 - 158Publisher: Cambridge University PressPrint publication year: 2011