Book contents
- Frontmatter
- Contents
- Acknowledgements
- Glossary
- Introduction
- 1 Current concerns worldwide
- 2 Are you at risk?
- 3 The business case
- 4 Risk assessment
- 5 Carrying out risk assessments
- 6 Advice, guidance and legislation galore
- 7 Now is the time for you to act!
- 8 Dealing with aggression and violence
- 9 Support you can expect after an incident
- 10 You are not alone
- Appendices
- Index
- Setting Up a Library and Information Service from Scratch
- Frontmatter
- Contents
- Acknowledgements
- Glossary
- Introduction
- 1 Current concerns worldwide
- 2 Are you at risk?
- 3 The business case
- 4 Risk assessment
- 5 Carrying out risk assessments
- 6 Advice, guidance and legislation galore
- 7 Now is the time for you to act!
- 8 Dealing with aggression and violence
- 9 Support you can expect after an incident
- 10 You are not alone
- Appendices
- Index
- Setting Up a Library and Information Service from Scratch
Summary
ACAS
Tel: +44 (0) 8457 474747
www.acas.org.uk
ACAS is the employment relations service for England, Scotland and Wales. It offers practical, independent and impartial advice to employers, employees and their representatives. ACAS encourages people to work together effectively, and aims to promote good practice in the workplace and to help resolve disputes. The website gives details of all the regional ACAS offices, which usually operate Monday–Friday, 08.00–18.00.
(See also their Code of Practice and Grievance Procedure guidelines on pages 88–9.)
Amicus
General Secretary, 35 King Street, London WC2E 8JG, UK www.amicustheunion.org
The Amicus website takes enquiries and the regional offices, etc. are also listed. Search the site for information on bullying, etc.
Andrea Adams Trust
Hova House, 1 Hova Villas, Hove, East Sussex BN3 3DH, UK Tel: +44 (0) 1273 704 900
Fax: +44 (0) 1273 704 900
E-mail: mail@andreaadamstrust.org
www.andreaadamstrust.org
The Andrea Adams Trust is the world's only non-political, nonprofit- making charity operating as a focus for the diverse and complex problems caused by bullying behaviour in the workplace.
Association of Personal Injury Lawyers
11 Castle Quay, Castle Boulevard, Nottingham NG7 1FW, UK
Tel: +44 (0) 870 609 1958
www.apil.com
The Association has over 2500 members able to give medical and legal advice; they undertake special plaintiff work.
British Association for Counselling and Psychotherapy
BACP House, Unit 15 St John's Business Park, Lutterworth, Leicestershire LE17 4HB, UK
Tel: +44 (0) 870 443 5252
Fax: +44 (0) 870 443 5161
E-mail: bacp@bacp.co.uk
www.bacp.co.uk
The BACP offers guidance and advice.
Chartered Institution of Personnel and Development (CIPD)
151 The Broadway, London SW19 1JQ, UK
Tel: +44 (0) 20 8612 6200
Fax +44 (0) 20 8612 6201
E-mail: www.cipd.co.uk/contactus
www.cipd.co.uk
This professional body for personnel and human resources managers offers guidance and advice on a range of personnel matters. Chartered Management Institute
3rd Floor, 2 Savoy Court, The Strand, London WC2R 0EZ, UK
Tel: +44 (0) 20 7497 0580
Fax: +44(0) 20 7497 0463
E-mail: enquiries@managers.org.uk
www.managers.org.uk
The Institute is a professional management body offering guidance and advice.
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- Managing Stress and Conflict in Libraries , pp. 123 - 130Publisher: FacetPrint publication year: 2013