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Chapter 14 - Communication Tools to Improve Patient Safety

from Section 5 - People, Behavior, and Communication

Published online by Cambridge University Press:  27 July 2023

Sally E. Rampersad
Affiliation:
University of Washington School of Medicine, Seattle
Cindy B. Katz
Affiliation:
Seattle Children’s Hospital, Washington
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Publisher: Cambridge University Press
Print publication year: 2023

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References

Joint Commission’s Annual Report on Quality and Safety 2007. www.jointcommission.org/assets/1/6/2007_Annual_Report.pdfGoogle Scholar
Vermeir, P, Vandijck, D, Degroote, S, et al. Communication in healthcare: A narrative review of the literature and practical recommendations. International Journal of Clinical Practice. 2015;69(11):12571267. [published Online First: 2015/07/06].CrossRefGoogle Scholar
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Pilot responsibility for compliance with air traffic control clearances and instructions, 64 Federal Register 15911–15914 (1999), part IV.Google Scholar
Pocket Guide, TeamSTEPPS 2.0:Team Strategies & Tools to Enhance Performance and Patient Safety. www.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/essentials/pocketguide.pdfGoogle Scholar
Joint Commission on Accreditation of Healthcare Organization. 2004 National Patient Safety Goals. www.jcaho.com/accredited+organizations/laboratory+services/standards/revisions/npsg_lab.htmGoogle Scholar
Barenfanger, J, Sautter, RL, Lang, DL, et al. Improving patient safety by repeating (read-back) telephone reports of critical information. American Journal of Clinical Pathology. June 2004;121(6):801803.Google Scholar
National Coordinating Council for Medication Error Reporting and Prevention: Recommendations to Reduce Medication Errors Associated with Verbal Medication Orders and Prescriptions: adopted February 20, 2001. www.nccmerp.org/recommendations-reduce-medication-errors-associated-verbal-medication-orders-and-prescriptions.Google Scholar
Boyd, M, Cumin, D, Lombard, B, et al. Read-back improves information transfer in simulated clinical crises. BMJ Quality & Safety. December 2014;23(12):989993.Google Scholar
Institute for Healthcare Improvement, Cambridge, MA, USA. SBAR Tool: Situation-Background-Assessment-Recommendation www.ihi.org/resources/Pages/Tools/SBARToolkit.aspx (Accessed 7/24/22).Google Scholar
Haig, KM, Sutton, S, and Whittington, J. SBAR: A shared mental model for improving communication between clinicians. Joint Commission Journal on Quality & Patient Safety. 2006;32(3):167175.CrossRefGoogle Scholar
Lee, SY, Dong, L, Lim, YH, et al. SBAR: Towards a common interprofessional team-based communication tool. Medical Education. 2016;50:1167–1168.CrossRefGoogle Scholar
Marshall, S, Harrison, J, and Flanagan, B. The teaching of a structured tool improves the clarity and content of interprofessional clinical communication. BMJ Quality & Safety. 2009;18:137140.Google Scholar
Beckett, CD and Kipnis, G. Collaborative communication: Integrating SBAR to improve quality/patient safety outcomes. Journal for Healthcare Quality. September–October 2009; 31(5):1928.Google Scholar
Dingley, C, Daugherty, K, Derieg, MK, et al. Improving patient safety through provider communication strategy enhancements. Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 3: Performance and Tools).Google ScholarGoogle Scholar
Crew Resource Management. Vanderbilt University Medical Center. ww2.mc.vanderbilt.edu/crew_training/17183Google Scholar

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