Skip to main content Accessibility help
×
Hostname: page-component-78c5997874-g7gxr Total loading time: 0 Render date: 2024-11-03T18:50:46.617Z Has data issue: false hasContentIssue false

11 - ERP Projects: Good or Bad for SMEs?

from Part III - From Learning to Knowledge

Published online by Cambridge University Press:  05 February 2012

Frédéric Adam
Affiliation:
Lecturer in the department of Accounting, Finance and Information Systems, University College Cork in Ireland
Peter O'Doherty
Affiliation:
Business Analyst and Project Leader, Seabrook Research Limited
Graeme Shanks
Affiliation:
University of Melbourne
Peter B. Seddon
Affiliation:
University of Melbourne
Leslie P. Willcocks
Affiliation:
University of Warwick
Get access

Summary

Introduction

The enterprise resource planning (ERP) movement has been gathering momentum for the best part of ten years and has now reached a global dimension, with companies across the world and, more importantly, across very different industries jumping on the ERP band wagon. The pace of implementations has been such that SAP have posted on their web site the news that they have now implemented their software in 30,000 sites and have a user population of 10 million. This gives an idea of the scale and pace of the whole ERP movement.

ERP systems are integrated enterprise-wide software packages that use a modular structure to support a broad spectrum of key operational areas of the organization. They are widely acknowledged as having the potential to radically change existing businesses by bringing improvements in efficiency and the implementation of optimized business processes (Rowe, 1999). The key reasons why managers have sought to proceed with difficult ERP projects have been reported to be to end the fragmentation of current systems, to allow a process of standardization, to give more visibility on data across the entire corporation, and, in some cases, to obtain competitive advantage. Thus, ERP projects have been described as strategic projects whose success or failure will have a great impact on the organization (Rowe, 1999; Shakir, 2000; Wood and Caldas, 2000).

Type
Chapter
Information
Second-Wave Enterprise Resource Planning Systems
Implementing for Effectiveness
, pp. 275 - 298
Publisher: Cambridge University Press
Print publication year: 2003

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

References

Adam, F. and Cahen, F. D., (1998) L'achat des systèmes d'information informatiques comme alternative au développement spécific: le cas Socrate. Systèmes d'Information et Management, 3(4), 79–100Google Scholar
Adam, F. and Doyle, E. (2000) Enterprise Resource Planning at Topps International Ltd. In Johnson and Scholes (eds), Exploring Corporate Strategy, 6th edn. Prentice Hall
Appleton, E. (1997) How to Survive ERP. Datamation, 43(March), 50–53
Bancroft, N. (1996) Implementing SAP/R3: How to Introduce a Large System into a Large Organisation. London: Manning/Prentice Hall
Berger, P. (1998) PGI: les services valent cher. Le Monde Informatique, 25 September, 779
Besson, P. (1999) Les ERP à l'épreuve de l'organisation. Systèmes d'Information et Management, 4(4), 21–52Google Scholar
Bingi, P., Sharma, M., and Godla, J. (1999) Critical Issues Affecting an ERP Implementation. Information Systems Management, Summer, 7–14CrossRef
Bonoma, T. V. (1985) Case Research in Marketing: Opportunities, Problems and a Process. Journal of Marketing Research, 22(2), 199–208CrossRefGoogle Scholar
Caldas, M. and Wood, T. (2000) How Consultants Can Help Organizations Survive the ERP Frenzy. http://www.gv.br/prof_alunos/thomaz/ingles/paper6.htm
Eglizeau, C., Frey, O., and Newman, M. (1996) Socrate: An Implementation Debacle. Proceedings of the 4th European Conference on Information Systems, Lisbon, Portugal, 1233-1243CrossRef
Farbey, B., Land, F., and Targett, D. (1992) Evaluating Investments in IT. Journal of Information Technology, 7(2), 109–122CrossRefGoogle Scholar
Fitzgerald, B. (1998) An empirical investigation into the adoption of systems development methodologies. Information and Management 34, 317–328CrossRefGoogle Scholar
Forrest, P. (1999) Genealogie des ERP et gestion des flux physiques. Systèmes d'Information et Management, 4(4), 71–90Google Scholar
Jeanne, F. (1999) Progiciels: Pas d'ASP sans SAP. Le Monde Informatique, 24 September, 822
Jick, T. (1979) Mixing Qualitative and Quantitative Methods: Triangulation In action. Administrative Science Quarterly 24, 602–611CrossRefGoogle Scholar
Kalatoka, R. and Robinson, M. (1999) E-Business – Roadmap to Success. Reading, MA: Addison-Wesley
Kaplan, B. and Duchon, D. (1988) Combining Qualitative and Quantitative Methods in Information Systems Research: A Case Study. Management Information Systems Quarterly, 12(4), 571–586CrossRefGoogle Scholar
Kelly, S., Holland, P., and Light, B. (2000) A Departure from Traditional Systems Development Methodologies: Enterprise Resource Planning, ERP, Systems and the use of Process Modelling Tools. Proceedings of the 9th Annual Business Information Technology Conference, 3–4 November, Manchester
Lampel, J. (1995) Innovation as Spectacle: Dramaturgical Construction of Technological Change. Conference on the Social Construction of Industries and Markets, Chicago, USA
Lee, A. (1989) A Scientific Methodology for MIS Case Studies. MIS Quarterly, 13(1), 32-50CrossRefGoogle Scholar
Mintzberg, H., Raisinghani, D. and Theoret, A. (1976) The Structure of ‘Unstructured’ Decision Processes. Administrative Science Quarterly 21, 246–275CrossRefGoogle Scholar
Miller, J. (2000) Grainger Says It Will Miss Estimates After Installing Complex ERP Software. Wall Street Journal, 10 January, Eastern Edition
Robineau, O. (1998) Les nouvelles Facettes de l'infogerance. Le Monde Informatique, 16 October, 782
Rowe, F. (1999) Cohérence, Intégration informationnelle et changement: esquisse d'un programme de recherche à partir des Progiciels Intégrés de Gestion. Systèmes d'Information et Management, 4(4), 3–20Google Scholar
Simon H. (1977) The New Science of Management Decisions. Englewood Cliff, NJ: Prentice Hall
Shakir, M. (2000) Decision Making in the Evaluation, Selection and Implementation of ERP Systems. Proceedings of the 6th Americas Conference on Information Systems, 10–13, August Long Beach California, 1033–1038
Shanks, G., Parr, A., Hu, B., Corbitt, B., Thanasankit, T., and Seddon, P. (2000) Differences in Critical Success Factors in ERP Systems Implementation in Australia and China: A Cultural Analysis. Proceedings of the 8th European Conference on Information Systems, 3–5 July, Vienna, Austria, 537–544
Stefanou, C. (2000) The Selection Process of Enterprise Resource Planning, ERP, Systems. Proceedings of the 6th Americas Conference on Information Systems, 10–13 August, Long Beach California, 988–991
Ward, J. and Griffiths, P. (1996) Strategic Planning for Information Systems. Chichester: Wiley & Sons
Wood, T. and Caldas, M. (2000) Stripping the ‘Big Brother’: Unveiling the Backstage of the ERP Fad. http://www.gv.br/prof_alunos/thomaz/ingles/paper5.htm
White, B., Clark, D., and Ascarely, S. (1997) Program of Pain. Wall Street Journal, 14 March, 6

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

Available formats
×