This article examines street-level bureaucrats’ positions between the institutional system and their clients with a forced migration background in their sensemaking of trust. Situated at the frontline of the institution, street-level bureaucrats are crucial agents for forced migrants settling in Nordic welfare states. Drawing on individual interviews with street-level bureaucrats in Finland and Sweden and theoretically leaning on street-level bureaucracy, positioning theory, and trust, this article explores how street-level bureaucrats navigate these encounters. By identifying five non-exclusionary ways in which street-level bureaucrats position themselves between the migrant client and the institutional system through their sensemaking of trust, I propose a typology of positions: resisting warrior, empathic carer, neutral mediator, pushing steerer, and critical questioner. Further, these positions reflect ambiguous narratives of being simultaneously an agent of the citizen and an agent of the state.

As pressures build, this study can serve as a guidepost for scholars and policymakers to learn from global trends in social inclusion and social inclusion policy. Our systematic review of global trends in social inclusion and social inclusion policy points to the general expansion and retrenchment of social inclusion policy amid increasing social exclusion associated with trends such as globalisation and neoliberalism. In the absence of recent, detailed case descriptions of social inclusion policy at the national level, we call for a renewed scholarly focus on case studies of social inclusion policy. We also discuss the likelihood that persistent climate change, migration, ageing populations, and technological innovations are poised to dramatically influence global social inclusion and suggest that future research should seek to understand the relationship between these developments and social inclusion. As we look to the future and the growing needs of excluded populations, we aim to use this study to learn from and build on these global trends to promote the inclusion of excluded groups around the world.

This article contributes to the growing research field investigating intensive intervention programmes aimed at families with complex needs, focusing on the experiences of long-term poor families in Norway. There is a growing public concern about social inequalities in Norway, especially regarding child poverty and the negative effects of social and economic exclusion. The innovation project New Patterns is a means to compensate for the present silo-organised social welfare system, opting to develop holistic services targeting poor families with diverse challenges. Based on interviews and observation, the article examines how parents experience being subjected to extensive but voluntary family intervention by a designated family coordinator. We analyse what forms of change they are identifying as happening after working with the family coordinator. We find that the changes they identify can be labelled both as small moments and turning points and argue that small moments can instigate decisive changes.

This paper investigates an encounter in a multilingual welfare setting where a child with migration experiences is the rights holder. The empirical basis is a story told by the interpreter Nour, about an encounter at a youth clinic. The analysis is guided by the concept of linguistic (in)justice. Findings show that linguistic injustices are a result of the reproduction of monolingual mindsets and linguistic paternalism in the intersection of layers of power asymmetries when welfare professionals do not let the child client talk, when adults talk on the child’s behalf, and the speakers give priority to the majority language on behalf of the language that the child speak. These findings suggest that professionals and policymakers must recognise the special conditions of a multilingual setting and children as a particular group of language rights holders.

Meeting social need is usually associated in social policy with the provision of benefits and public services, and the role of taxation often confined to an acknowledgement of its revenue-raising function for the purpose of funding them. Against a backdrop of multiple concurrent challenges shared by many high-income societies, including inadequate social care for an ageing population and unprecedented waiting lists for health care, the UK’s experience of the short-lived Health and Social Care Levy is used as a case study to reveal how the relationship between taxation and social need is complex, mediated by a range of factors, and how these contributed to its abolition. The article proposes five different relationships between taxation and social need evident in the story of the rise and fall of the Levy.

This paper argues that commodification of housing plays a key role in the reproduction of social and economic relations and contributes to debates by, firstly, recognising modern slavery as a fundamental intersection of economic and social vulnerability intimately connected to experiences of housing. Secondly, rather than understanding modern slavery in terms of exclusion, it should be understood as a form of adverse incorporation in the labour market and housing. Awareness, therefore, of critical realism as an analytical framework usefully takes debates beyond exploring relations between housing supply and housing experience to also include political economy and ideology. From this broader ontology of housing, it is possible to emphasise housing within reproduction of social and economic relations and consider ways in which this relates to modern slavery.

Reducing loneliness amongst older people is an international public health and policy priority, with signs of decreasing importance in the UK. A growing body of research on tackling loneliness indicates it is a complex challenge. Most interventions imply they address loneliness, when in fact they offer social connectedness to address social isolation and can inadvertently responsibilise the individual for the causes and solutions for loneliness. This article presents research that explored loneliness in an underprivileged community in South Wales through interviews and focus groups with nineteen older people and eighteen local service providers. Their perspective supports a growing body of evidence that loneliness amongst older people is driven by wider structural and socio-cultural exclusion. Interventions to build social connections will be more effective if coupled with policies that reverse the reduction in public services (including transport and healthcare), and challenge socio-cultural norms, including a culture of self-reliance and ageism.

This state-of-the-art paper begins to unpack the concept of a housing crisis. Whilst it may be a useful starting point in recognising the presence of problems within UK housing provision and allocation, its generic and umbrella coverage papers over the diversity of experiences. Similarly, as a concept it neither suggests the causes of the crisis nor possible solutions. With this in mind, this paper explores commodification within housing and uses this to recognise that our relationship to housing and our relationship to the crisis, can be shaped by our relationship to capital. However, the paper takes this further by arguing that the presence of vulnerability should also be borne in mind when considering commodification, where vulnerability includes experiences of discrimination, mental health, and legal status.

The respective delivery roles of public and private providers is a key battleground in the ongoing transformation of welfare states. But despite a burgeoning literature on public attitudes to aspects of welfare state activity, delivery has to date received scant attention. This article makes a first step in addressing this knowledge gap. Drawing on original survey data from the United Kingdom, it analyses attitudes towards the delivery of social policies and explores their relationship to other welfare attitudes. We show that views on delivery display less variation than attitudes to welfare generosity and redistribution, that public support for private sector involvement in delivery is limited to certain fields and that there is very little consistent support for outright privatisation. The article thus demonstrates that there is very little congruence between attitudes to ‘welfarism’ and attitudes to ‘statism’.

Activation policies, especially formal upskilling, can strengthen social inequality among long-term unemployed people. Also, receiving skill-enhancing activities may be at odds with the ‘work first’ principle. Drawing on interviews with frontline workers in the Norwegian employment and welfare service (NAV), this article analyses how frontline workers handle the challenging aspects arising from activation policies in providing enabling activities to claimants who need comprehensive support. The findings suggest that frontline workers face claimants who expect to embark on an education, and on the contrary, claimants who lack motivation or capability to do so. In both cases, frontline workers are challenged in terms of experiencing contradictory expectations from policies and users and in assessing future outcomes and suitability of the services. Education activities provided by the public employment agency (PES) involves multiple policy fields and require specific competency on the part of frontline workers.

Globally, resettlement is considered one of the most durable solutions for refugees. The UK has introduced a Community Sponsorship Scheme that enables communities to resettle refugee families providing them with enhanced integration support aided by volunteers. This paper investigates the nature of integration support that sponsored refugees receive utilising the analytical framework of UK’s Indicators of Integration (IoI). Data was collected from interviews with refugee adults resettled in diverse and less diverse areas. Our findings illustrate the importance of support given by volunteer groups to enable access to resources and connections. We establish that there is much potential for sponsorship programmes to add value to refugee support suggesting that the current expansion of sponsorship from its Canadian roots may help facilitate refugee integration. However, further research is needed to uncover the long-term experiences of sponsored refugees and to compare their outcomes to those of forced migrants arriving via different mechanisms.

This paper argues that young people who claim state support in the UK are prone to accept the contemporary hegemonic conceptualisation within advanced capitalist societies, that individual behaviour and mindset are the key determinants of valorised labour market outcomes. The notion that the self is all encompassing and one can, and should, choose to overcome all challenges in life through self-improvement is particularly salient for recent generations of young people. Social policy reinforces this trend by encouraging changes in the individual to combat structural problems, and such ideology is present in the contemporary intensification of welfare conditionality. This paper draws upon secondary analysis of longitudinal qualitative data generated as part of the Welfare Conditionality Project (2013–2019) to demonstrate that young people who experience welfare conditionality are likely to individualise pathways to their future aspirations.

This study extends debates on implications of informal welfare for population health and well-being. It examines whether cultural and ideational precepts such as social capital, affect enrolment in National Health Insurance Scheme (NHIS) among people living with chronic disease(s) in Ghana. It also explores how NHIS enrolment explains the association between social capital and health-related quality of life (HRQoL) using empirical data from five regions in Ghana. Results indicate that bonding social capital was associated with HRQoL. Bridging and linking social capital were positively and negatively associated with enrolment in NHIS, respectively. Enrolment in the NHIS explained the relationships of trust in neighbours, bridging and linking social capital with HRQoL. Thus, while social capital can improve HRQoL of people living with chronic disease(s), it does so by, among others, influencing their participation in formal health protective services. Culturally driven informal welfare resources are critical to making formal programmes meaningful to people.

The COVID-19 pandemic destabilised the political, social, and economic life of countries as it spread around the world. It posed multiple threats to individuals, societies, and across different domains of life, highlighting their intersectionality and uneven impacts. The paper focuses on the UK and South Korea, countries which took very different paths in framing and addressing the crisis. It draws on secondary data and an integrated critical human security and state capacity approach to compare how state responses, institutional capacity, and the mobilisation of policy instruments themselves construct constellations of insecurity which intersect with human security and vulnerability. It will demonstrate the structural constraints that have continued to shape vulnerability and the dynamics of human security and insecurity in turbulent times.

Guided by Pierre Bourdieu’s theoretical approaches of symbolic capital and symbolic violence, this article examines the everyday mechanisms of ‘otherising’ language practices in schools that reinforce racism against marginalised youths in Sweden. The empirical material is based on focus group discussions and individual in-depth interviews with youths with migrant backgrounds in Sweden. The stories told by the participants in this study indicate how young people with immigrant backgrounds are discursively racialised and otherised as a group that does not belong to Swedish society, through the articulation of negative opinions, attitudes, and ideologies as part of established colonial discourses. It is argued that the marginalisation of migrants in Sweden, which is a consequence of social policy, has even resulted in utilisation of a marginalised language — one that deviates from the majority language in several different ways.

The UK welfare landscape is increasingly challenging due to ongoing austerity involving public sector cuts, service retrenchment, and withdrawal of statutory responsibilities. This article shows that as the welfare state contracts, precarity increases and responsibility for service provision is progressively devolved to front-line individuals and service users. To illustrate, the article examines the use of assistive and everyday technologies to improve social housing residents’ quality of life based on a longitudinal mixed methods study conducted between 2020 and 2022. The findings highlight how housing providers can support person-led technology interventions for older residents, where minor improvements positively impact day-to-day living. However, interventions are often limited by practicalities, capacity, and cost. This article connects technological engagement in housing to the ongoing ‘responsibilisation’ of many areas of housing provision to social landlords and tenants. This suggests an extension of responsibility where social housing providers are papering over the cracks in the welfare state.

In 2022, the Welsh Government announced a basic income pilot for care leavers in Wales. This article uses this policy experiment to provide an insight into the relationship between devolution and social citizenship. This article makes two claims. First, the basic income pilot is part of an approach the Welsh Government has taken over the past twenty years to expand the idea of social citizenship to include rights to money. This is justified by a principle of progressive universalism, but this principle also has a wider UK context. Second, the financial constraints imposed by the UK Government frustrates the extent to which the Welsh Government can turn such experiments into reality.

Improving community attitudes and behaviours is core to improving inclusion for people with disability. To identify ways to achieve such change, we analysed data from qualitative interviews with sixty-one expert stakeholders in Australia, informed by our preceding literature review on effective interventions. We identified five themes describing factors with the potential to change attitudes and behaviours to improve inclusion and reduce discrimination: ensuring people with disability have active presence across all life domains; leadership by people with disability, together with organisational and governmental leadership that values the diverse contribution of people with disability; a holistic approach to policy and interventions that targets multiple levels of change; long-term and adequately resourced initiatives to achieve structural and sustained change; and commitment to measuring and monitoring change interventions, to inform decisions and maintain accountability.

Despite significant evidence that age is an important factor in homelessness, life course considerations have not been systematically incorporated into the most influential theories of the factors that heighten the risk of becoming homeless. To address this oversight, this article examines variations in the risk of transitioning into homelessness among single adults in Dublin, Ireland. Consideration is given to how these transitions are shaped by the interaction between life course stage and changing personal circumstances, experiences, and relationships. It reveals that while some triggers of homeless, such as leaving institutional or private rented accommodation, are common experiences among all age groups, younger and older adults both experience distinct patterns of transition into homelessness. This understanding can help to strengthen the traditionally weak evidence base for homelessness prevention strategies, and in particular inform the design of targeted measures, that address the specific homelessness risks faced by some age groups.

The role of housing in providing a welfare asset has been widely explored. With the growth in home ownership between 1979 and 2008 and erosion of the welfare state, housing wealth has become part of the welfare mix in the UK. Here, we present analysis of housing outcomes, as measured in the UK Household Longitudinal Survey (UKHLS), among people who identify as lesbian, gay, or bisexual in Great Britain. This shows that lesbian, gay, and bisexual (LGB) people have poorer housing outcomes than heterosexual counterparts: they are less likely to be homeowners; more likely to be private renters; and more likely to be social renters. With growing intergenerational inequalities in access to home ownership, we argue that, as openly LGB (and broader trans and queer) people being on average younger than the rest of the population, this could lead to LGB people, as a group, being excluded from asset-based welfare in the future as they age.