Skip to main content Accessibility help
×
Hostname: page-component-77c89778f8-fv566 Total loading time: 0 Render date: 2024-07-17T03:48:22.658Z Has data issue: false hasContentIssue false
This chapter is part of a book that is no longer available to purchase from Cambridge Core

10 - Cross-cultural negotiations

Ray Fells
Affiliation:
University of Western Australia, Perth
Get access

Summary

On a business trip to Manila the author's first meeting was to be hosted at a restaurant. Establishing business relationships in the social environment of a restaurant is what one expects – it is a recognised characteristic of doing business in Asia. On another occasion he went overseas to discuss a possible joint venture and was hosted at a restaurant. Not in Asia but New Zealand. What then of the Asian characteristic of doing business in a social environment – how ‘Asian’ is it?

A senior executive from an Australian engineering company was on time for his morning appointment in Lagos with the CEO of a Nigerian company interested in a joint mining venture. He was kept waiting all day in the reception area without even being offered a coffee. Africans supposedly have a different notion of time – the advice is ‘be punctual, even though you may be kept waiting’ (Acuff, 2008, p. 289). Eventually the Australian was invited into the CEO's office. Should he complain at having to been kept waiting all day? Should he even have waited all day? If the African CEO ever came to Australia, should he be kept waiting all day too? He has a different notion of time, so isn't that what he would be used to?

It is easy to make mistakes when negotiating with someone with a different cultural background. The difficulties are real.

Type
Chapter
Information
Effective Negotiation
From Research to Results
, pp. 148 - 172
Publisher: Cambridge University Press
Print publication year: 2009

Access options

Get access to the full version of this content by using one of the access options below. (Log in options will check for institutional or personal access. Content may require purchase if you do not have access.)

Save book to Kindle

To save this book to your Kindle, first ensure coreplatform@cambridge.org is added to your Approved Personal Document E-mail List under your Personal Document Settings on the Manage Your Content and Devices page of your Amazon account. Then enter the ‘name’ part of your Kindle email address below. Find out more about saving to your Kindle.

Note you can select to save to either the @free.kindle.com or @kindle.com variations. ‘@free.kindle.com’ emails are free but can only be saved to your device when it is connected to wi-fi. ‘@kindle.com’ emails can be delivered even when you are not connected to wi-fi, but note that service fees apply.

Find out more about the Kindle Personal Document Service.

  • Cross-cultural negotiations
  • Ray Fells, University of Western Australia, Perth
  • Book: Effective Negotiation
  • Online publication: 05 June 2012
  • Chapter DOI: https://doi.org/10.1017/CBO9780511841491.010
Available formats
×

Save book to Dropbox

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Dropbox.

  • Cross-cultural negotiations
  • Ray Fells, University of Western Australia, Perth
  • Book: Effective Negotiation
  • Online publication: 05 June 2012
  • Chapter DOI: https://doi.org/10.1017/CBO9780511841491.010
Available formats
×

Save book to Google Drive

To save content items to your account, please confirm that you agree to abide by our usage policies. If this is the first time you use this feature, you will be asked to authorise Cambridge Core to connect with your account. Find out more about saving content to Google Drive.

  • Cross-cultural negotiations
  • Ray Fells, University of Western Australia, Perth
  • Book: Effective Negotiation
  • Online publication: 05 June 2012
  • Chapter DOI: https://doi.org/10.1017/CBO9780511841491.010
Available formats
×