Participants and their affiliations are as follows:

MK: One of the most important issues to consider is communications. That is probably what's going to get you into trouble over the long term. Patience is required in view of the activities in the follow-up because the project is unlikely to be an instant success. That needs to be stressed to the client.

What we learned at Allen Bradley was the importance of the team concept. This may relate to the perception that mathematicians are not game-oriented people. I'd recommend that you familiarize your students with the team concept: who the players are, what roles they play, and even to identify personalities on the team. That way you can account for why people react the way they do. We did that at Allen Bradley just to identify teams and what roles people play on them. We assume that the team leader should be doing certain things although the team leader may not understand everything that's going on.

From an industrial point of view, one of the key questions involves figuring out how industry and the academic world can complement each other's strengths.